Mentor Ridge Health And Rehabilitation is a nursing home community in Mentor, OH.
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Mentor Ridge Health And Rehabilitation in Mentor, OH
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8151 Norton Parkway, Mentor, OH 44060
For more information about senior living options: (866) 208-4318
Many residents and families describe staff as caring and responsive.
Across the reviews, residents and families repeatedly mention kind, friendly staff who take good care of them. Several reviewers specifically call out nursing and aide teams for making loved ones feel comfortable and supported. A few reviews also note the facility culture feels welcoming, with staff that communicate and help families through the stay.
Physical and occupational therapy is frequently highlighted as a strength.
Many reviewers describe strong rehab experiences, including therapy that keeps patients engaged and helps with recovery goals. Multiple people mention PT/OT being a positive part of the stay, with some describing therapists as proactive and present during the day. Reviews also tie therapy to better outcomes, including patients building relationships and feeling encouraged as part of daily care.
Food experiences vary, with some praising it and others saying it falls short.
Some reviewers say the food is good for a facility or even a standout, and a few mention kitchen staff addressing dietary concerns. Other reviews complain the meals are terrible, served too cool, or not suited to medical needs. While the community offers restaurant-style dining and supports special dietary restrictions, residents’ experiences in the reviews are inconsistent.
Several reviews describe delays in getting help when assistance is needed.
A recurring concern in the reviews is that call bells or requests for help are not answered promptly, including reports of long waits for assistance during day or night shifts. Some reviewers also describe inadequate help with basic needs and poor follow-through on care tasks. In the structured care description, the community indicates 24-hour call system and 24-hour supervision, but the reviews still include multiple complaints about responsiveness and staffing consistency.
Many reviews describe the facility as clean and well kept.
Several reviewers mention the building looking clean, modern, and well maintained, and a number of people comment on cleanliness as part of what made the stay feel better. At the same time, some critical reviews focus on serious lapses in care, even if the facility’s appearance was described positively. Overall, the cleanliness feedback is common, but it does not eliminate other concerns raised in the reviews.
Reviews frequently point to uneven communication with families.
Some families say the team answered questions, shared information, and included them in updates during the stay. Others describe missed calls, poor information flow, or difficulty getting answers about daily care and discharge planning. Even when the community offers activities and ongoing programming, the reviews show that families’ experience with communication can vary widely.
Residents often mention enjoying organized activities and outings.
Many reviewers talk about daily activities as a key part of the experience, including fitness and scheduled programming. Several people also mention participation in activities and day-to-day engagement helping residents feel better and more connected. The facility also lists community-sponsored and resident-run activities, which aligns with the reviews that focus on keeping busy during recovery or long-term care.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesMentor Ridge Health And Rehabilitation is located at 8151 Norton Parkway, Mentor, OH 44060 in Lake County, Ohio
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