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Heartland Of Mentor

Heartland Of Mentor is a nursing home community in Mentor, OH.

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Heartland Of Mentor

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  • Interior

    An empty gym room with exercise equipment and bright lighting.

  • Building

    Entrance of a healthcare facility with a blue canopy.

  • Bedroom

    A hospital room with a bed, chairs, and a shelf unit.

  • Dining

    A spacious dining area with neatly arranged tables and chairs, featuring bright overhead lighting.

  • Lobby

    A clean and organized hospital reception area with a front desk.

  • Nature

    A tree with vibrant yellow leaves stands in a parking lot during autumn.

8200 Mentor Hills Drive, Mentor, OH 44060

For more information about senior living options: (866) 208-4318

3.2 from 31 reviews
5 stars
13
4 stars
4
3 stars
1
2 stars
1
1 stars
12

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2018

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Overall Review of Heartland Of Mentor

common 11 reviews mention this

Rehab therapy helps people progress

Rehabilitation therapy is repeatedly described as skilled and focused on getting residents home.

Many reviews describe strong physical therapy and other therapy disciplines, with residents or family members saying sessions were prompt and that progress helped with discharge. Several people also credit the therapist team as professional and knowledgeable, and they mention being worked with through recovery rather than handled generically. A smaller set of reviews are more critical about therapy being denied or limited, which conflicts with the broader theme of active rehab support.

common 15 reviews mention this

Staff are caring, when care is delivered

Residents and families frequently describe attentive, compassionate caregivers.

A large share of the reviews say the nursing staff, aides, and therapists treat people with dignity and respond to needs, including comfort and daily assistance. Multiple reviewers mention that staff members listen, work to address concerns, and help residents feel safe. At the same time, some reviews describe the opposite experience, with complaints about staffing levels, calls not being answered, and assistance not arriving when requested.

caveat 6 reviews mention this

Communication and follow-through draw complaints

Several reviews complain about not getting timely phone calls and clear answers.

Some reviewers say phone calls were ignored and that they did not receive updates after concerns were raised. There are also complaints about paperwork and emergency-contact handling, including claims of errors and delays in corrections. On the positive side, at least one reviewer describes the community contacting them when specific health or routine concerns came up, but the overall pattern in the negative reviews is inconsistent responsiveness.

caveat 3 reviews mention this

Food quality is mixed

Dining experiences range from praised breakfasts to complaints about poor meals.

A couple of reviews describe meals as healthy and tasty, with one person highlighting breakfast. Other residents or family members report the food as horrible and say options were limited, which stands out as a recurring dissatisfaction. Taken together, dining seems to vary by individual experience rather than being uniformly described.

  • A spacious dining area with neatly arranged tables and chairs, featuring bright overhead lighting.
caveat 4 reviews mention this

Cleanliness and upkeep vary by review

Cleanliness is described inconsistently, from generally clean to unpleasant conditions.

Several reviews mention cleanliness problems, including unpleasant smells, poor upkeep, and lack of housekeeping attention on weekends. Other reviews describe the facility as generally clean and note that bedding and laundry were kept clean. One reviewer also calls out that rooms or floors could use more attention, reinforcing that cleanliness is not consistently mentioned in the same way across experiences.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 167 resident community capacity 167 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Dr Timothy Kowlski (1.4 miles)
  • Murphy Paul DDS MSD (1.8 miles)
  • Family EyeCare Clinic (1.9 miles)
  • Visiting Physicians Association (2 miles)
  • Lampl Barry A DO (2 miles)
  • Advanced Audiology Concepts (2.6 miles)
  • Oral & Maxillofacial Surgery (2.7 miles)

Restaurants

  • Olive Garden (1.4 miles)
  • McDonald's (1.5 miles)
  • Arby's (2 miles)
  • Yours Truly Restaurants (2.1 miles)
  • Manhattan Deli (2.5 miles)
  • Longo's Pizza (2.6 miles)
  • Barrio Willoughby (3.1 miles)

Pharmacies

  • Marc's Stores (1.8 miles)
  • Genoa Healthcare (2.1 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3.4 miles)
  • Walgreens (4.4 miles)
  • Rite Aid (4.4 miles)
  • Lake Health Pharmacy - West Medical Center (4.6 miles)

Parks

  • Holden Arboretum (3.2 miles)
  • Lake Metroparks Farmpark (4.7 miles)
  • Overlook Beach Park (5 miles)
  • Mentor Beach Park (5.4 miles)
  • North Chagrin Reservation (7 miles)
  • Liberty Greens Gazebo (7.1 miles)
  • Coulby Park (7.5 miles)

Hospitals

  • The Cardinal Clinic by Lake Health (3.6 miles)
  • Mentor Surgery Center (3.6 miles)
  • Lake Health (3.7 miles)
  • TriPoint Radiology Department (5.4 miles)
  • University Hospitals Concord Medical Center (5.5 miles)

Theaters

  • Regal Willoughby Commons (4.1 miles)
  • Atlas Cinemas (5.6 miles)

Places of Worship

  • St Andrew Byzantine Catholic Church (5 miles)
  • Saint Mary Magdalene Parish (5.8 miles)

Cafes

  • Sunny Street Cafe (5.6 miles)
  • Starbucks (5.7 miles)

Frequently Asked Questions

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