Heartland Of Mentor
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8200 Mentor Hills Drive, Mentor, OH 44060
For more information about senior living options: (844) 490-3973
Legacy Mentor's aides, nurses, and therapists are described as highly professional, delivering prompt daily care with genuine concern for healing. Residents praise Legacy Mentor staff for going above and beyond, listening empathetically and providing helpful assistance. The facility is noted for amazing staff, a strong management team, and long-tenured, caring employees. Heartland of Mentor's therapists are attentive and knowledgeable, with medical staff that communicates well to help residents get home. Families report excellent care from nurses and aides at Heartland of Mentor, with staff who make residents feel comfortable. The rehab team at Heartland of Mentor is credited with helping residents progress toward returning home. The meals are described as healthy and tasty, and the facility maintains cleanliness in the rooms and common areas. Staff are praised for treating residents with dignity, listening to them, and responding with empathy.
The facility is not worthy of one star, showing a clear lack of care and no real rehabilitation. There is a chronic lack of care, with no one around to help residents and cleanliness described as horrible, even on weekends. They took the grandmother's clothes and gave her the wrong medicine, and she did not eat on the first day. Staff do not return phone calls and the administrative paperwork is often wrong, with emergency contacts mishandled. Everything they told them was a lie, and they were informed they would have to pay thousands if she left. The facility treats patients badly, with calls ignored and staff described as unprofessional. There was a power outage at night with no staff coming around to ensure patient safety. Hartland's long-term care is very poor, with staff willing to say anything to get rid of residents and with poor communication and unanswered questions. The living spaces were not spacious and not suitable for long-term living, lacking a home-like atmosphere.Heartland of Mentor is best suited for families seeking short-term, goal-oriented rehabilitation with the intention of returning a loved one to home. The facility earns its strongest endorsements from residents and families who prioritize robust therapy, clear progress toward mobility and daily functioning, and a recovery-focused plan that puts therapies (PT, OT, speech) at the center. Those evaluating long-term nursing care or a consistently serene, home-like living environment should proceed with caution, because several reviews raise concerns about ongoing care quality, communication, and daily operations that extend beyond rehab needs.
Alternatives should be considered by families whose priorities include dependable long-term care, transparent administrative practices, and consistently prompt communication. A recurring theme across reviews is uneven experiences once rehab ends and a longer stay begins. Some families report excellent, compassionate staff and well-coordinated therapy, but others encounter missed calls, misfiled paperwork, frustrated relatives, and perceptions of disengagement from management. For seniors who require steady day-to-day attention, routine housekeeping, and reliable safety oversight over an extended period, exploring other options may be prudent.
The strongest upside at Heartland of Mentor centers on the therapy and nursing teams. Therapists are repeatedly described as knowledgeable, persistent, and dedicated to pushing residents toward getting home. Nursing staff and aides are praised for professionalism, attentiveness, and going the extra mile to aid recovery. When the goal is rehabilitation - progressing with gait, strength, endurance, and speech - these positive reports align with outcomes that often enable discharge to home or a less intensive level of care. The facility also benefits from engaged activities staff and a structure that supports daily therapy and resident engagement, which can be a meaningful differentiator for rehab-focused stays.
However, the main drawbacks temper the rehab strengths with real-world friction. Several reviews point to inconsistent communication, incomplete or conflicting information for families, and challenges in discharge planning. Guests describe missed calls, spreadsheet-like administrative errors, and distressing anecdotes about misfiled emergency contacts or outdated paperwork. Cleanliness and housekeeping on weekends, occasional odor issues, and portions of the resident experience that feel less "home" and more clinical are cited as negatives. In long-term scenarios, these operational gaps can erode trust and overshadow otherwise strong clinical care.
Practically, families deciding in favor of Heartland should verify a concrete plan for discharge and long-term oversight before a prolonged stay. Ask to meet the therapy director and review a current, written care plan that includes goals, frequency of therapy, and criteria for discharge. Inquire about staffing consistency, weekend housekeeping, and how communications are handled when concerns arise. If choosing this facility, insist on a clear point of contact for rapid updates and a documented protocol for changes in medications or care plans. In short order, the facility can deliver excellent rehab outcomes when therapy is predictable and care coordination is tight; it struggles when administrative friction and inconsistent daily operations take center stage.
Overall, Heartland of Mentor represents a compelling option for rehab-driven stays with a proven ability to move residents toward independence and home. The same caveat applies: for those whose needs extend into predictable, high-quality long-term living, the facility's inconsistencies in administration, communication, and housekeeping merit serious scrutiny. When rehab is the primary objective, and the priority is aggressive, professional therapy delivered by a steady team, Heartland can be a strong ally; when the gaze shifts to sustained nursing care and a consistently seamless daily routine, families should compare peers carefully and visit with a critical eye.
167 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland of Mentor is an exceptional assisted living community located in Mentor, OH. Our community offers a wide range of amenities and care services to ensure that our residents live comfortable and fulfilling lives.
Our amenities include a beauty salon where residents can pamper themselves and stay looking their best. We provide cable or satellite TV for entertainment and keep our residents connected to the outside world with Wi-Fi/high-speed internet access. Community operated transportation is available for outings, appointments, and other errands. Our computer center is equipped with modern technology for residents to stay connected with loved ones and engage in online activities.
We have a spacious dining room where our residents enjoy nutritious and delicious meals prepared by our caring staff. Special dietary restrictions are accommodated to ensure that all dietary needs are met. In addition, our restaurant-style dining experience creates an inviting atmosphere for socializing and enjoying meals together.
Physical fitness is important to us, so we offer a fitness room with equipment for residents to stay active and maintain their health. Residents can also participate in planned daily activities such as fitness programs and resident-run activities. We also organize scheduled day trips to nearby attractions for our residents' enjoyment.
Our community features private bathrooms for each resident's convenience and privacy. Housekeeping services are provided to ensure that living spaces are clean and well-maintained.
We understand the importance of mental wellness, which is why we offer a mental wellness program aimed at promoting emotional well-being among our residents. Medication management is provided to ensure that residents take their medications as prescribed.
Heartland of Mentor is conveniently located near parks, pharmacies, physicians, restaurants, theaters, and hospitals. This provides easy access to various amenities and services within the local area.
At Heartland of Mentor, we strive to create a warm and welcoming environment where our residents feel at home while receiving the care they need. Come visit us today and see why we are the perfect choice for assisted living in Mentor, OH.
Heartland Of Mentor is located at 8200 Mentor Hills Drive, Mentor, OH 44060 in Lake County, Ohio
Heartland Of Mentor on seniors.fyi includes 6 photos including images showing interior, healthcare, nature, office space, building, entrance, architecture, gym, and more.
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