Concord Village Skilled Nursing & Rehabilitation

Pros

• The nursing staff and aides were wonderful and provided great care.
• Concord Village Skilled Nursing & Rehabilitation has excellent communication with families, keeping them informed about their loved ones' status.
• The new facility is beautiful with nice surroundings.
• The nursing staff displayed a high level of professionalism despite challenges.
• Family members appreciate the attentiveness of the staff in addressing concerns regarding their loved ones.

Cons

• The transition process for the mother was poorly handled, with a lack of communication and follow-through from the staff.
• The son had to repeatedly request basic care, such as changing bedding for his non-verbal mother.
• One of the social workers was unprofessional and yelled at the son for filing a second appeal regarding his mother's care.
• There was an indication that the facility's focus had shifted to financial concerns rather than patient care.
• The father reported that the food in Concord Village Skilled Nursing & Rehabilitation is terrible.
• The son's experience at the first facility revealed a lack of accountability from management, as the Administrator never returned his call despite promises.
• The mother felt unwelcome and pressured to leave, leading to an unpleasant experience overall with her care transition.

Review

In the realm of healthcare, particularly within nursing facilities, experiences can vastly differ based on individual circumstances. The comments shared about two different facilities highlight a blend of caregiving quality, administrative challenges, and varying levels of satisfaction amongst family members. Each review conveys the distinct realities faced by families navigating the complexities of skilled nursing care during difficult times.

The first review reflects a deeply troubling experience with a facility where the nursing staff and aides were praised for their attentiveness and care. However, this positive sentiment is overshadowed by significant frustrations surrounding administrative practices and communication breakdowns. A lack of responsiveness became apparent when family members had to repeatedly request essential services—such as changes to bedding—due to their loved one’s non-verbal condition. This situation raises critical questions about patient advocacy within such facilities, highlighting the need for clear protocols that recognize and respond promptly to patients’ needs.

The crux of the issue emerged when it came time for discharge planning. Family members felt an overwhelming sense that they were being pushed towards transitioning their mother out of the facility without proper procedures being followed. Rather than a collaborative effort focused on the patient’s well-being, there appeared to be an alarming emphasis on expedited discharges which only fueled anxiety and distrust among families. The incident involving a crucial document thrown onto a table instead of handed over properly exemplifies a serious lapse in communication and operational protocol.

Compounding these challenges was an aggressive interaction with one of the social workers when another appeal was filed regarding their mother’s discharge status. The reviewer recounted how this staff member resorted to yelling rather than providing constructive feedback or support. Such confrontational behavior not only amplified feelings of distress but also illustrated how finances seemed to take precedence over compassionate care in what should have been a sensitive conversation regarding patient needs and family concerns.

On a contrasting note, another review provided insight into Concord Village Skilled Nursing & Rehabilitation, which emphasizes its effective communication with families—a crucial aspect often lacking in other facilities. During these times marked by isolation due to COVID-19 restrictions, having regular updates from staff can greatly alleviate some anxieties experienced by families who are often unable to visit their loved ones directly. While the environment was described as beautiful due to its newness, issues like low-quality food were noted as points for improvement—a common concern in many long-term care settings where dining options significantly impact resident satisfaction.

However, it is essential to recognize that despite some amenities or aesthetic qualities offered by such institutions, the overall experience remains multidimensional. For instance, while communication is highlighted positively at Concord Village, many residents may still feel disconnected from meaningful activities if they are bedridden or unable to engage with peers—further emphasizing the importance of holistic care that attends not just to physical needs but also emotional and social engagement.

Ultimately, both reviews shed light on systemic issues within skilled nursing facilities that extend beyond mere observations about caregiving staff or physical environments. They reflect broader conversations about patient rights, transparency in discharge processes, consistent quality of life measures—including food quality—and how vital effective communication channels are between providers and families during challenging times like rehabilitation or end-of-life care transitions. As families continue navigating these complex decisions concerning their loved ones' health journeys, it becomes increasingly important for facilities to prioritize compassion alongside practical efficiency in all interactions—both internal among staff and external with family members—to foster trust and peace amidst uncertainty.

Physicians

• Dr Tina Joyce Family Practice (0.3 miles)
• Dr Daniel Modarelli DO (0.4 miles)
• Karen Renee Grassie (0.4 miles)
• University Hospitals (0.6 miles)
• Retino Michael A DO (0.6 miles)
• Orthopedic Associates of Lake County (0.6 miles)
• Mentor Plastic Surgery & MedSpa (0.6 miles)

Hospitals

• TriPoint Radiology Department (0.3 miles)
• University Hospitals Concord Medical Center (0.6 miles)
• Lake Health (3.1 miles)
• Mentor Surgery Center (3.2 miles)
• Lake Health (5.2 miles)
• Lake Hospital System (5.2 miles)
• The Cardinal Clinic by Lake Health (5.2 miles)

Cafes

• Starbucks (0.5 miles)
• Sunny Street Cafe (0.5 miles)
• Starbucks (5.6 miles)
• Chardon Buckeye Chocolate Café (5.7 miles)

Restaurants

• McDonald's (0.5 miles)
• Panini's Bar and Grill (0.5 miles)
• Waffle House (0.6 miles)
• Redhawk Grille (0.7 miles)
• Winking Lizard of Mentor (2.9 miles)
• Chick-Fil-A (3 miles)
• Wendy's (3.2 miles)

Pharmacies

• Ricerca Biosciences (0.5 miles)
• Marc's Stores (3.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.6 miles)
• Rite Aid (4.9 miles)

Parks

• Liberty Greens Gazebo (3.4 miles)
• Holden Arboretum (4.2 miles)
• Headlands Beach State Park (6.9 miles)
• Lake Metroparks Farmpark (7 miles)

Theaters

• Atlas Cinemas (4.7 miles)