Altercare Of Mentor

9901 Johnnycake Ridge Road, Mentor, OH 44060

For more information about senior living options: (866) 208-4318

3.4 from 32 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Altercare Of Mentor

common 21 reviews mention this

Staff dedication is a mixed picture

Residents and families describe hands-on care, but some also report serious breakdowns in day-to-day attention.

Many reviews focus on caring nurses and aides who address concerns, move quickly when issues arise, and treat residents with compassion. Several families say their loved ones made progress or were well supported, including during end-of-life care. Other reviewers report the opposite, including ignored requests, long delays when buzzers are called, and a lack of patience with residents’ needs. Overall, the care experience depends heavily on the specific situation and unit described in each review.

common 7 reviews mention this

Cleanliness and upkeep stand out

Multiple reviewers say the building feels clean and well kept.

Several reviews praise cleanliness, mentioning no bad odors and a spotless facility during visits and longer stays. Others also describe rooms as clean even while criticizing other aspects. A few negative reviews mention hygiene-related problems in resident areas, which suggests upkeep may not be consistent across locations or times. Still, cleanliness is one of the more frequently remarked-on positives.

caveat 5 reviews mention this

Meals are sometimes a letdown

Food reviews range from merely acceptable to sharply negative.

Some families say meals can be better and tastier than what they expected, especially during end-of-life periods. Others describe the food as okay, while a few call it “garbage” or otherwise unpleasant. One reviewer also notes practical concerns around when dining areas are cleared, tying meal timing to staff behavior. Dining quality appears uneven depending on the review.

common 2 reviews mention this

Activities and community life

Reviews indicate regular engagement, including volunteer entertainment.

At least a couple of reviews describe ongoing engagement with scheduled involvement, including volunteering to entertain residents. The community also offers a range of activity options like planned day trips and resident-run activities, which aligns with what families expect in a structured day. Because only a small number of reviews mention day-to-day activities directly, it’s best read as a supplemental strength rather than the centerpiece of the experience.

caveat 4 reviews mention this

Care response can take too long

Some residents’ families report delayed help when needs come up.

A few reviews describe situations where call buzzers were not answered promptly or staff did not check on residents for extended periods. Other negative comments point to nurses ignoring requests or daily needs not being met consistently. Even among generally positive reviews, at least one caregiver issue is framed as something that “needs to be handled” so coverage improves. Taken together, these comments suggest response and follow-through may vary by shift, unit, or leadership practices.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

123 resident community capacity

Types of Care

Memory Care
Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Winking Lizard of Mentor (0.8 miles)
Chick-Fil-A (0.8 miles)
McDonald's (1.7 miles)
Wendy's (1.7 miles)
Longo's Pizza (2 miles)
Manhattan Deli (2 miles)
McDonald's (2.1 miles)

Physicians

Lake Obstetrics and Gynecology (0.8 miles)
Lake County Family Practice (0.8 miles)
Lake Orthopaedic Associates (0.8 miles)
Carl Shin MD (0.8 miles)
Lake County Internal Medicine (0.9 miles)
Lake University Ireland Cancer Center (1 miles)
Earmark Audiology (1 miles)

Hospitals

Lake Health (1 miles)
Mentor Surgery Center (1 miles)
University Hospitals Concord Medical Center (2 miles)
TriPoint Radiology Department (2.1 miles)
The Cardinal Clinic by Lake Health (3.1 miles)
Lake Health (6.9 miles)
Lake Hospital System (6.9 miles)

Pharmacies

Walgreens (1 miles)
Marc's Stores (1.5 miles)
CVS Pharmacy (1.7 miles)
CVS Pharmacy (1.8 miles)
Ricerca Biosciences (1.8 miles)
Walgreens (3.9 miles)
Rite Aid (4.3 miles)

Cafes

Sunny Street Cafe (2.2 miles)
Starbucks (2.3 miles)
Starbucks (7.4 miles)

Theaters

Atlas Cinemas (2.8 miles)

Parks

Liberty Greens Gazebo (3.1 miles)
Holden Arboretum (4.5 miles)
Mentor Beach Park (5.1 miles)
Headlands Beach State Park (5.3 miles)
Overlook Beach Park (5.5 miles)
Painesville Township Park (6.7 miles)
Lake Metroparks Farmpark (7.2 miles)

Places of Worship

St Andrew Byzantine Catholic Church (4.9 miles)

Frequently Asked Questions

Where is Altercare Of Mentor?

Does Altercare Of Mentor provide care for residents with dementia or Alzheimer's disease?

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