Altercare Of Mentor

Pros

• The facility is described as clean and does not have an unpleasant odor, creating a more pleasant environment for residents.
• Some individuals expressed appreciation for the care given to their loved ones and mentioned positive experiences with hospice staff.
• One reviewer noted that they were so satisfied with the care of their sister-in-law that they chose to volunteer at the facility afterward.
• Another review mentioned that the food was okay, indicating some level of satisfaction with meal quality.
• A reviewer expressed hope that if they ever needed similar services again, they would choose Altercare of Mentor based on their past positive experiences.

Cons

• The facility appears more like a hospital, with rooms that are depressing and lack personal space.
• Staff members are unprofessional and do not respond promptly to residents' needs, leaving them waiting for assistance.
• Nursing assistants frequently disregard requests from patients and display a lack of urgency in providing care.
• Residents often appear disengaged and staff interactions with them are minimal, leading to an overall lack of engagement in memory care.
• Complaints about the cleanliness of personal belongings and the neglect of patients' hygiene were common among reviewers.
• There are instances reported where new clothes and personal items belonging to residents went missing shortly after being brought in.
• The food quality is criticized as subpar, contributing to an overall negative experience for the residents.

Review

Altercare of Mentor has become a focal point of concern and criticism among both visitors and families of residents, highlighting several troubling aspects about the facility's operations and care standards. Reviews reveal a stark contrast in experiences, with many families expressing dissatisfaction with the quality of care provided to their loved ones, while others have noted that some staff do strive to deliver good service amidst trying circumstances.

Many reviewers emphasize the physical environment of Altercare as resembling a hospital rather than a warm, welcoming home. Visitors describe rooms divided by curtains and crammed with two hospital beds, leaving little space for personal belongings or comfort. The overall atmosphere is marked as depressing by several individuals who toured the facility; this observation contributed significantly to their decision against placing family members there. For those whose loved ones are already residents, the environment seems to offer little solace, leading to feelings of sadness and concern regarding their well-being.

The professionalism and attentiveness of the staff emerge as recurrent themes in many reviews. Multiple accounts indicate that staff members are often disengaged from interacting meaningfully with residents, particularly in areas such as memory care where engagement is crucial. Visitors have expressed distress at seeing elderly individuals slumped over in front of televisions without any supervision or activity. Instances of delayed responses to call buttons—sometimes taking up to 15 minutes—have left family members feeling frustrated about the level of care their loved ones are receiving.

Challenges surrounding employee behavior have also come under scrutiny, with reports indicating that some staff members are frequently distracted by personal devices during work hours. Concerns about nursing assistants (STNAs) being inattentive surfaced repeatedly; some reviews recounted situations where nurses appeared dismissive or unresponsive to patient requests. This lack of vigilance allegedly extends beyond mere inattentiveness; instances were documented where patients waited an extended period for basic assistance after accidents occurred—an experience described as 'despicable' by concerned family members.

In addition to staffing issues, complaints regarding cleanliness and overall management surfaced prominently throughout these reviews. Although some visitors acknowledged that certain areas appeared clean upon visits, they voiced frustrations about neglect in routine tasks such as changing soiled clothing promptly or ensuring proper hygiene measures were adhered to consistently within living spaces. Families reported finding dirty items left on bathroom floors and clothes worn for days on end without change—a clear indication that basic standards may not be upheld uniformly across all sections of the facility.

Despite these negative sentiments, a handful of reviews did highlight positive experiences with specific team members who demonstrated genuine compassion toward residents; indeed, there were acknowledgments from families grateful for exemplary hospice care received during difficult times. Nevertheless, these accounts seemed overshadowed by numerous grievances which prompted calls for immediate attention towards addressing staff conduct and improving resident care practices at Altercare of Mentor—leaving potential clients wary when considering future admissions into this facility for their loved ones.

Overall, while individual stories may vary widely—from commendations on cleanliness to stark warnings against placement—the overarching consensus paints a concerning picture that raises significant reservations about entrusting one's loved one into Altercare’s care system at this time. Quality control measures need urgent reassessment if they aim not only to retain trust but also ensure safety and dignity for every resident within their walls moving forward.

Restaurants

• Winking Lizard of Mentor (0.8 miles)
• Chick-Fil-A (0.8 miles)
• McDonald's (1.7 miles)
• Wendy's (1.7 miles)
• Longo's Pizza (2 miles)
• Manhattan Deli (2 miles)
• McDonald's (2.1 miles)

Physicians

• Lake Obstetrics and Gynecology (0.8 miles)
• Lake County Family Practice (0.8 miles)
• Lake Orthopaedic Associates (0.8 miles)
• Carl Shin MD (0.8 miles)
• Lake County Internal Medicine (0.9 miles)
• Lake University Ireland Cancer Center (1 miles)
• Earmark Audiology (1 miles)

Hospitals

• Lake Health (1 miles)
• Mentor Surgery Center (1 miles)
• University Hospitals Concord Medical Center (2 miles)
• TriPoint Radiology Department (2.1 miles)
• The Cardinal Clinic by Lake Health (3.1 miles)
• Lake Health (6.9 miles)
• Lake Hospital System (6.9 miles)

Pharmacies

• Walgreens (1 miles)
• Marc's Stores (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Ricerca Biosciences (1.8 miles)
• Walgreens (3.9 miles)
• Rite Aid (4.3 miles)

Cafes

• Sunny Street Cafe (2.2 miles)
• Starbucks (2.3 miles)
• Starbucks (7.4 miles)

Theaters

• Atlas Cinemas (2.8 miles)

Parks

• Liberty Greens Gazebo (3.1 miles)
• Holden Arboretum (4.5 miles)
• Mentor Beach Park (5.1 miles)
• Headlands Beach State Park (5.3 miles)
• Overlook Beach Park (5.5 miles)
• Painesville Township Park (6.7 miles)
• Lake Metroparks Farmpark (7.2 miles)

Places of Worship

• St Andrew Byzantine Catholic Church (4.9 miles)