Crestwood Ridge Skilled Nursing And Rehab
Save141 Willettsville Pike, Hillsboro, OH 45133
For more information about senior living options: (844) 490-3973
The staff at Crestwood Ridge are among the most caring and compassionate the reviewer has encountered. They are helpful and patient, providing reassurance to families. They go above and beyond for their patients, demonstrating real dedication and kindness. They work with residents to improve self-sufficiency and provide physical therapy. The nurses are described as very nice, and the aides as capable, reflecting strong teamwork. Family members express gratitude for the staff's genuine care and commitment.
The reviewer states that residents' clothes disappeared, they weren't given enough to drink, there was no help to get to the bathroom, and doctors waited too long to diagnose leg blockages. The office personnel were not available daily and the director of nursing created plans that were not followed through. A family member could not reach anyone for months and doubts how patients are treated when nobody is there. Admissions staff were rude and unprofessional, contributing to a low overall rating. A reviewer reports a constant smell of feces, raising concerns about the level of resident care. Several accounts describe very poor management, including alleged lies, ever-changing rules, unjust suspensions, and threats to employees. One note acknowledges caring nurses and aides but criticizes management as awful. The facility is described as being rated 3 stars on Google and on Medicare, signaling concerns about quality.Crestwood Ridge care draws a wide range of experiences from families and professionals, spanning from heartfelt praise to sharp critique. On one end, several reviewers recount deeply troubling lapses in basic care: a resident's two months in the facility marked by clothing going missing, insufficient hydration, inadequate assistance to the bathroom, and delays in medical attention that allegedly allowed blockages in his legs to go undiagnosed for too long. In these accounts, the daily operations often seemed fragile - administrative offices not available every day, plans drafted by the director of nursing that were not carried through, and a sense that urgent needs were not being prioritized. One reviewer warned that if a loved one requires substantial help, Crestwood Ridge may not reliably meet those needs, while still noting that residents who could advocate for themselves and feed themselves might fare better. The impression left by these stories is that the care environment could feel chaotic at times, and that the most critical moments - sanitation, fluid intake, and timely medical assessment - were where failures were most visible.
But the picture is not uniformly negative. Across multiple posts, there are strong testimonies to compassionate and attentive care. Another family member writes with appreciation for the staff, calling them among the most caring and patient they have encountered in care settings. This reviewer highlights staff who work hard to support independence, including facilitating physical therapy and encouraging self-sufficiency for their loved one. In this view, Crestwood Ridge stands out for dedication and warmth, with caregivers who go above and beyond even when the patient's condition might limit what is realistically achievable. These voices emphasize a sense of gratitude and trust in the staff's willingness to invest time and energy into a resident's well-being, underscoring the powerful difference that compassionate, steady bedside care can make when the rest of the system is functioning well.
Communication appears as a central theme across the narratives, but with mixed results. A reviewer notes repeated attempts to reach someone about their brother's care for nearly three months, with several calls left unanswered and no timely return calls. The frustration here extends beyond medical or nursing tasks and into the realm of how the facility communicates with families and coordinates care when a loved one is in the facility. This same thread surfaces in another review criticizing an admissions contact for abrupt, unprofessional behavior, which contributed to a negative impression and a lower overall rating. Taken together, these stories suggest that while there are undoubtedly devoted staff members, the facility's administrative communication can sometimes undermine trust and add stress to families already navigating the emotional burden of a loved one's health care needs.
There are also entries that illustrate the facility's practical realities outside the clinical sphere. A family-owned roofing contractor shared a lengthy payment dispute with Crestwood Ridge as a separate matter, illustrating that the administration's handling of business matters could spill into vendors' experiences as well. The contractor recounted protracted delays in payment and documentation, followed by a positive update several months later that the bill was paid in full. While this is not a direct reflection on resident care, it hints at the broader administrative rhythms of the facility and how business processes can echo into the perception of overall facility reliability.
Amid the mixed critiques, some reviews sing the praises of Crestwood Ridge's daily reality for residents who become part of its family. A particularly resonant message extols the staff for their compassion and the genuine care they express for a disabled sister who has spent two decades in assisted living. This reviewer attributes meaningful progress to the team's collaboration - encouraging self-reliance, coordinating physical therapy, and demonstrating a sincere love for the residents. Even when the reviewer acknowledges that certain physical abilities may remain limited, the sense of gratitude for staff who "go the extra mile" is clear, painting Crestwood Ridge as a place where heartfelt dedication can make a tangible difference in someone's day-to-day life.
Not all encounters with Crestwood Ridge were positive, however. A number of reviews focus on negative interpersonal dynamics and systemic issues. One post describes the admissions process as frustratingly unhelpful, with a blunt critique of the communication style and a warning that the facility's Google and Medicare ratings reflect real concerns. Some reviewers depict the facility as having a smell of feces, a visceral reminder of the importance of environmental cleanliness in a care setting. There are accounts of rude treatment toward professionals and EMS teams, separate from patient care, which raises questions about how staff interact with outside partners and how that dynamic might influence the overall care climate inside the building.
Managing the facility's culture comes into sharper relief in another pointed review, which claims very poor management. The author accuses administrators of lying, creating new rules daily, and leveraging unclear "points" to disciplinary ends, including suspensions and firings without transparent reasoning. The narrative describes a cycle in which staff are policed in ways that feel opaque or retaliatory, while praising the nurses and aides for keeping residents safe and cared for despite management shortcomings. Names are invoked in this critique - Greg Stout and Brittany Wallace - suggesting targeted disagreements with specific leadership figures and a sense that policy enforcement is inconsistent or opaque. In this context, the care staff's strengths are highlighted, but the overall environment is portrayed as unstable, with governance problems that can overshadow even the best day-to-day nursing care.
Interwoven with these heavier critiques are brief but meaningful affirmations of the positive side of Crestwood Ridge. Phrases like "Nurses Really nice" and "Friendly staff" recur, underscoring that many people experience genuine warmth and courtesy from the nursing team and aides. Taken together with the more critical voices, these comments sketch a facility that can feel like two different places depending on who is present, who is in charge, and how communication and operations align on any given day. The nurses and aides frequently emerge as the anchors of good care - the people who deliver hands-on support, provide comfort, and help residents maintain dignity and daily routines - while administrative and management practices appear to be a source of tension for some families and staff.
In sum, Crestwood Ridge care presents a spectrum of experiences that reflect the real-world complexities of long-term care. For some families, the staff's kindness, patience, and commitment create a trusted space where loved ones receive attentive, compassionate care and meaningful opportunities for self-sufficiency through therapy and daily routines. For others, administrative lapses - whether in medical responsiveness, family communication, environmental cleanliness, or leadership clarity - cast a shadow over the care, leaving families anxious and frustrated. The consistent throughline is that the caregivers - nurses and aides - are frequently praised for their dedication and warmth, even as questions linger about how the facility's governance, communication systems, and operational practices can better support both residents and the professionals who serve them. The overall portrait is one of contrasts: a place where compassionate frontline care shines, but where administrative and managerial dynamics can complicate the experience for families seeking reliable, holistic support for their loved ones.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crestwood Ridge Skilled Nursing and Rehab in Hillsboro, OH is a vibrant and welcoming assisted living community offering a range of amenities and care services to meet the needs of its residents.
Our residents enjoy the convenience of having cable or satellite TV in their fully furnished apartments, as well as access to a dining room where delicious meals are served restaurant-style. For those who prefer to cook their own meals, each apartment includes a kitchenette for their convenience.
Our community boasts beautiful outdoor spaces where residents can relax and enjoy nature, as well as a small library where they can indulge in their love for reading. We offer housekeeping services to ensure that our residents' living spaces are always clean and tidy.
At Crestwood Ridge, the safety and wellbeing of our residents are our top priorities. We provide 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Our dedicated staff members are trained in medication management to ensure that all medications are administered safely.
In addition to physical care, we also prioritize mental wellness by offering a comprehensive mental wellness program. This program includes various activities and therapies aimed at promoting cognitive health and emotional wellbeing.
We understand that each resident has unique dietary needs, which is why we offer special dietary restrictions options for our meals. Our skilled chefs prepare delicious and nutritious meals to cater to those with diabetes diets or other dietary restrictions.
As an active community, we encourage resident engagement through resident-run activities and scheduled daily activities. We believe that staying socially connected is essential for maintaining overall happiness and quality of life.
Crestwood Ridge is conveniently located near two cafes, six pharmacies, 13 physicians, 11 restaurants, three hospitals, three transportation options, and 17 places of worship. This ensures easy accessibility to healthcare facilities, dining options, shopping centers, religious institutions, and recreational parks for our residents' convenience.
At Crestwood Ridge Skilled Nursing And Rehab in Hillsboro, OH, we strive to create a warm and supportive environment where our residents can thrive. Our dedicated staff members are committed to ensuring that each resident receives the personalized care and attention they deserve.
Crestwood Ridge Skilled Nursing And Rehab is located at 141 Willettsville Pike, Hillsboro, OH 45133 in Pike County, Ohio
Crestwood Ridge Skilled Nursing And Rehab on seniors.fyi includes 5 photos including images showing landscaping, dining, interior, windows, rehabilitation, exercise equipment, therapy room, fitness, and more.
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