Heartland Of Hillsboro

Pros

• The staff at Heartland genuinely cares for the well-being of residents and maintains open communication with families about any changes.
• Residents are treated with kindness and respect, making them feel like they are part of a caring community.
• The facility is consistently clean and well-maintained, creating a pleasant environment for both residents and visitors.
• Residents, including the reviewer’s mother, express happiness and satisfaction with their care at Heartland.
• The kitchen staff and housekeeping personnel contribute positively to the overall experience by providing excellent service.
• Visitors appreciate the personal attention that nurses give to each resident, ensuring they receive individualized care.

Cons

• The facility is under-staffed and lacks sufficient patient aides, impacting the level of care provided.
• Patients' safety and overall health are not adequately prioritized by the staff.
• There have been instances of patients with respiratory issues being allowed to cough in common areas without proper intervention.
• Oxygen machines have been unplugged and not reconnected, endangering patients’ health.
• Meals served to patients are often cold, and those who require assistance with feeding do not receive adequate help.
• The outdoor area is poorly maintained, with overflowing trash cans and unpleasant odors deterring families from using it comfortably.
• The presence of cigarette butts and trash outside creates an unwelcoming environment for visitors.

Review

Heartland of Hillsboro has garnered a diverse range of reviews from families of residents, particularly those suffering from dementia or requiring rehabilitation. Many families appreciate the personalized care their loved ones receive and express gratitude for the dedicated staff. One reviewer emphasized the genuine concern exhibited by the staff, who frequently communicate any changes in their mother’s condition, no matter how minor. This level of attentiveness helps families feel involved and reassured during a challenging time.

The sentiment regarding cleanliness and overall maintenance is primarily positive among those satisfied with the facility. Several reviewers noted that Heartland does not carry the unpleasant odors often associated with nursing homes, suggesting that hygiene practices are upheld effectively. Residents are consistently clean and well-cared-for, with access to water readily available. Regular visitors have remarked on the warm atmosphere created by kind interactions between staff and residents, noting that caregivers treat residents as if they were family members.

Despite these positive observations, it is clear that Heartland is facing significant staffing challenges. While some reports highlight a caring environment fostered by the existing team, complaints about understaffing are prevalent. Several reviewers pointed out that while most staff members demonstrate kindness and compassion, there simply aren’t enough aides to meet the demands of all residents adequately. This lack of personnel can lead to longer wait times for assistance and potentially compromises patient safety.

An alarming review raised serious concerns regarding patient safety due to visible lapses in caregiving protocol at Heartland. Unattended patients displaying symptoms of respiratory infections were allowed to sit in public areas without proper precautions being taken, such as isolating them to prevent spreading illness to others. Furthermore, there were troubling incidents where oxygen machines were left unplugged or neglected entirely. Cold meals served without adequate assistance for those needing help paint an unsettling picture of neglect amid praises for individual staff members.

The dichotomy between personal experiences within Heartland's walls highlights an inconsistency that cannot be overlooked—several individuals express satisfaction based on their family member’s experience while others report severe shortcomings in patient care protocols due to understaffing issues. A frequent visitor noted that even amidst these concerns, their loved one was flourishing and felt content at Heartland despite problematic aspects like delayed assistance or inadequate meal provision.

Additionally, some reviews indicated issues with general maintenance around the facility itself which could reflect broader operational deficiencies tied to staffing. Common complaints included overflowing trash cans outside entrances and litter accumulating around outdoor spaces utilized by residents for fresh air or activities—a situation further exacerbated by visible disarray including discarded cigarette butts near therapy rooms.

In conclusion, while many families feel comforted by their loved ones' experiences at Heartland and commend individual staff members for providing excellent care, glaring issues related to staffing shortages pose risks that cannot be ignored. The overall quality of care appears affected by these staffing levels as well as maintenance concerns around the building's exterior facilities—a situation calling into question how closely administrators will monitor service quality going forward given this mixed feedback from current residents and visitors alike.

Places of Worship

• Northview Baptist Church (0.1 miles)
• Southern Baptist Convention (0.1 miles)
• Carpenter's House of Prayer (1.1 miles)
• First Church of God (1.1 miles)
• Presbyterian Church (1.5 miles)
• The LOFT (1.5 miles)
• First Baptist Church (1.6 miles)

Physicians

• Highland Family Healthcare (0.1 miles)
• Zile Family Health Care (0.1 miles)
• Physicians For Women (0.2 miles)
• HealthSource Hillsboro Pediatrics & Family Practice (0.2 miles)
• Midwest Eye Center: A Division of TriState Centers for Sight (0.3 miles)
• Highland Neurology (0.3 miles)
• South Central Ohio Psychiatric Associates (0.3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Walmart Pharmacy (0.9 miles)
• Rite Aid (1.1 miles)
• McFadden Pharmacy (1.5 miles)
• Barr?s Pharmacy of Hillsboro (1.5 miles)
• Lukas Pharmacy (10.1 miles)

Restaurants

• Ohayo Japanese St (0.2 miles)
• McDonald's (0.6 miles)
• Rax Restaurant (0.6 miles)
• Little Caesars Pizza (0.6 miles)
• Classics' Diner (1.1 miles)
• 24 Exchange Deli & Sweet Shoppe (1.5 miles)
• 24 Exchange Amish Deli (1.5 miles)

Hospitals

• Highland District Hospital (0.3 miles)
• Home Health Services of Highland District Hospital (0.3 miles)
• The Christ Hospital Physicians - Ohio Heart & Vascular (0.3 miles)
• Adena Greenfield Medical Center (14.5 miles)

Parks

• Liberty Park Hillsboro Oh (0.6 miles)
• Paint Creek State Park (17.9 miles)

Transportation

• U-Haul (1.1 miles)
• Hillsboro Taxi (1.5 miles)
• Highland County Airport (HOC) (4.3 miles)
• U-Haul (6.4 miles)
• Ridge Taxidermy (9.4 miles)
• Big Buck Taxidermy (17.2 miles)
• Wilmington Air Park (17.3 miles)

Cafes

• Momma's West Main Stre (1.5 miles)
• The Daily Grind (1.5 miles)
• Barnyard Cafe (7.8 miles)