Locust Ridge Nursing Home

Pros

• The staff at Locust Ridge went above and beyond in providing care and treatment for patients.
• Locust Ridge staff helped residents achieve greater independence, including walking without assistance.
• The staff at Locust Ridge are described as incredibly kind, caring, and loving toward residents.
• Lisa Osterling is praised for her generosity, compassion, and helping during a crisis.
• Locust Ridge is fortunate to have dedicated nurses who consistently demonstrate empathy and professionalism.
• The facility is described as friendly, welcoming, and supportive for residents and visitors.
• Locust Ridge's administration and staff are appreciated for their helpfulness and professionalism.
• Locust Ridge has undergone remodeling, resulting in a clean and updated environment.
• Families say Locust Ridge treats residents like family and fosters a close-knit community.
• Therapists and nursing staff at Locust Ridge are recognized for helping residents make meaningful progress.

Cons

• The facility is described as dirty, rundown, and not matching the online images or advertisements.
• Some staff are said to be rude and uncaring, with at least one second-shift nurse labeled as rude and nasty.
• It's claimed that staff rarely check on residents, and at times even take away the call button, leaving patients unattended.
• Basic care tasks, such as daily bandage changes, are reportedly neglected or delegated to family members.
• One reviewer calls the place a "joke" and says it should be shut down.
• Several observers mention "bad apples" on staff that make days miserable for residents and families.
• A warning is issued not to bring loved ones here due to poor care.

Review

Locust Ridge emerges in these reflections as a place of genuine care and real progress for many families, a facility that can deliver life-changing outcomes while also facing the everyday challenges of delivering consistent, high-quality service. Taken together, the reviews sketch a portrait of a community that can feel like family to residents and their loved ones, even as it grapples with the imperfections that come with any complex health care setting. Across the board, there is a strong current of gratitude for care that often goes above and beyond, punctuated by a few sharp reminders that not every interaction hits the mark and that expectations - especially from families navigating rehabilitation and post-acute care - vary widely.

One of the most powerful threads in the collection is the deeply personal story of a mother whose son, Matthew, began his journey through Locust Ridge in a wheelchair with a peg in his stomach, and who, after his time there, left walking with no assistance at all and advancing to an Assisted Living setting. The mother emphasizes that, despite her son's own frustrations and a personality clash with a particular nurse, the overall experience at Locust Ridge was marked by kindness, respect, and genuine care. She describes a staff that "mostly loved" her son and residents, and notes that the faculty were visibly saddened to see him leave even as they celebrated the progress that earned him the next level of independence. The narrative here is less about a flawless facility and more about a community that can translate intensive rehab, empathy, and steady encouragement into meaningful, observable improvements in a patient's life.

A standout, almost emblematic moment in these recollections is the story of Lisa Osterling. Described in almost reverential terms, she is portrayed as an extraordinary human being who happened to be a nurse who also witnessed a traumatic car accident involving the reviewer and her daughter. Osterling's actions - pulling over to check on everyone, soothing a child on the autism spectrum, providing a keepsake bracelet, following ambulances, staying through the hospital stay, driving the family home, and continuing to check in - are labeled as generous, humble, and caring to a level that the family believes deserves recognition and a raise. The sentiment is clear: Locust Ridge is lucky to have her, and her example stands as a benchmark of patient-centered, compassionate care that has the power to ease traumatic moments and extend far beyond routine duties.

Beyond individual stories, the feedback captures a broad chorus of positive impressions. Reviewers describe an incredibly sweet, caring staff who create a welcoming, family-like atmosphere. Several accounts highlight how staff members are down-to-earth, attentive, and dedicated to residents' well-being - whether it's observing a patient's progress, assisting with therapy, or simply making daily interactions pleasant. Administrators and leadership are frequently mentioned in a favorable light, with praise for clear communication and structured operations. The sentiment is that Locust Ridge can be a place where residents feel valued and where the staff's commitment to helping people recover and thrive comes through in everyday moments as well as in the big milestones of rehabilitation.

There is, however, a necessary counterbalance in these testimonials. A meaningful portion of reviews express serious concerns about quality of care and facility upkeep at times. Some readers describe experiences where care felt inconsistent or where basic needs were not met promptly - such as complaints about slow or inadequate bandage changes, a situation where a call button was reportedly removed, or scenes of staff who seemed unwilling or unable to meet residents' basic expectations. There are stark statements from families who felt the facility was not living up to its advertised standards, including accusations of dirty conditions, rudeness, and a lack of proactive engagement with patients. A few entries directly tell readers that the place should be shut down, or that it is not worth anyone's time, underscoring that for some families, the care experience did not align with their hopes or the promises they believed they were receiving.

Amid these sharply mixed views, other reviewers offer a more nuanced picture that leans toward appreciation while acknowledging room for improvement. Some families recount positive, first-hand experiences with the nursing staff and nurse practitioners - describing visits that were informative, reassuring, and full of practical support. They speak of a facility that feels smaller and more intimate, allowing staff and residents to build closer relationships. Reports of improvements and renovations - such as refreshed decor and a newly remodeled therapy area - are welcomed as signs that Locust Ridge is listening to feedback and investing in the environment as part of patient recovery. There is a recurring note of gratitude for specific staff personalities and professional competencies, including praise for the administrative team for facilitating paperwork and financial services, and for therapy teams that contribute to meaningful progress in rehabilitation.

The thread of improvement runs through several entries as well. A recurrent theme is that Locust Ridge has become a place where care and compassion are real, even as the building itself undergoes changes. Comments about renovations, a "much-needed facelift," and remodeled spaces suggest an ongoing effort to create a more uplifting, healing environment. Observations about the staff's ability to blend warmth with professionalism - together with remarks about newsletters and personal connections made by administrators - paint a picture of an organization that values communication, transparency, and a sense of community. In that sense, Locust Ridge appears to be a work in progress: a facility that can deliver outstanding, life-changing care for residents who benefit from rehab and post-acute services, while continually addressing concerns to ensure more consistent experiences across the board.

Taken as a whole, these accounts present a robust, if imperfect, picture of Locust Ridge. The facility is remembered by many as a place where dedicated staff and compassionate care helped people reclaim independence and dignity after significant health challenges. It is also a place where some patients and families experienced frustration or disappointment, sometimes tied to specific staff interactions, perceived neglect, or environmental conditions. The underlying thread is clear: Locust Ridge is valued for its capacity to support recovery, its moments of extraordinary kindness, and its ongoing efforts to improve. For families weighing care options, the stories suggest that Locust Ridge can be a compassionate ally in rehabilitation and post-acute care, especially when engagement with a committed team - led by administrators who emphasize communication and improvement - aligns with a resident's needs and expectations.

Located in Williamsburg, Ohio, this area offers a variety of amenities for seniors considering a peaceful and convenient lifestyle. With several restaurants nearby such as McIntosh Winery, Country Inn Restaurant, and Butterbees, residents can enjoy delicious dining options close to home. There are also multiple places of worship available for spiritual fulfillment, including First Baptist Church and Hamersville Church Of Christ. For healthcare needs, there are pharmacies like Fitzgerald's Pharmacy and physicians like Healthsource Of Ohio and All About Kids Pediatrics within a short distance. In terms of leisure activities, seniors can explore parks such as Mt Orab Park or Sycamore Park for outdoor relaxation. For medical emergencies or routine check-ups, hospitals like Mercy Hospital Clermont and Southwest Regional Medical Center are easily accessible. Transportation options include Brown County Airport (GEO) and U-Haul services for convenience. Overall, this part of Williamsburg provides a well-rounded environment for seniors seeking comfort and convenience in their daily lives.

Restaurants

• McIntosh Winery (2.2 miles)
• Country Inn Restaurant (5.7 miles)
• Butterbees (6.2 miles)
• McDonald's (6.4 miles)
• Skyline Chili (6.4 miles)
• Taco Bell (6.5 miles)
• Great Steak (6.5 miles)

Places of Worship

• First Baptist Church (2.5 miles)
• St Mary Religious Educatn Office (3.9 miles)
• Hamersville Church Of Christ (5.2 miles)
• FBC Mt. Orab Youth Group (5.4 miles)
• Wesleyan Church (5.8 miles)
• Hamersville Church of Christ (6.1 miles)
• Mt Orab United Methodist Church (6.1 miles)

Pharmacies

• Fitzgerald's Pharmacy (3.6 miles)
• Fitzgerald's Pharmacy (4.8 miles)
• Kroger Pharmacy (6.2 miles)
• Healthsource of Ohio (9.2 miles)
• Batavia Community Pharmacy (9.6 miles)
• Donohoo Pharmacy (10.6 miles)
• CVS Pharmacy (10.9 miles)

Physicians

• All About Kids Pediatrics (5.7 miles)
• Healthsource Of Ohio (5.7 miles)
• HealthSource Mt. Orab Family Practice, Ob/Gyn, & Dental (5.7 miles)
• Clarkson Eyecare (6.5 miles)
• F W Kibler Milling Co. (6.5 miles)
• MD Microsurgical (6.7 miles)
• Cincinnati Eye Institute (9.2 miles)

Parks

• Mt Orab Park (5.9 miles)
• Sycamore Park (10.5 miles)
• Washington Township Soccer Fields (12.3 miles)
• Withamsville-Tobasco Park (14.2 miles)
• Moscow Park (14.7 miles)

Hospitals

• Lca (6.6 miles)
• Mercy Medical Associates - Batavia Lung Specialist (9.2 miles)
• Mercy Hospital Clermont (9.2 miles)
• Brown Co General Hospital (9.9 miles)
• Genesis Oxygen & Home Medical Equipment (10.9 miles)
• Southwest Regional Medical Center (11.2 miles)
• Brown County General Hospital (11.2 miles)

Transportation

• Brown County Airport (GEO) (10.4 miles)
• U-Haul (10.6 miles)
• U-Haul Neighborhood Dealer (14.2 miles)

Cafes

• Bean & Brew (10.5 miles)
• Sardinia Perk (11.4 miles)
• Taylors Corner Cafe (14.8 miles)