Arlington Court in Columbus, OH

Seniors.FYI Elite Community Awards

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Pros

• Sapphire Rehabilitation and Care Center exceeded every expectation in care and service.
• The staff-to-resident ratio is excellent, with patient CNAs and a skilled, responsive nursing team.
• Grandma’s room is spacious and well-maintained, with appetizing meals that accommodate dietary needs.
• The director personally checks in with families, demonstrating strong leadership and engagement.
• The physical therapy team is top-notch—professional, encouraging, and effective.
• The nurses are attentive and caring, consistently ensuring resident comfort.
• The facility is clean, well-organized, and offers an engaging activity calendar that keeps residents social and active.
• Arlington Court is absolutely amazing, with a wonderful staff, a clean, odor-free environment, and a home-like atmosphere.

Cons

• The facility was filthy, had a foul odor, and the floors were sticky.
• The staff were rude, entitled, and negligent toward residents.
• The call button system was unreliable, causing residents to wait long for help.
• Basic needs like meals, bathroom assistance, and medications were not consistently provided.
• Residents’ clothing and personal items were reported missing or stolen.
• There were accusations that staff assaulted a resident and treated them harshly.
• The building showed disrepair, with water damage and broken equipment.
• Understaffing, especially in memory care, led to unsafe supervision and neglect.
• Administrators were criticized for prioritizing appearances over patient care and ignoring family input.

Review

Arlington Court is best suited for families pursuing rehabilitative and skilled-nursing care where strong therapy and personal attention can meaningfully aid recovery, particularly after surgeries or strokes. The community is not ideal for those who prize a uniformly pristine, consistently serene environment or who demand flawless staffing at all hours. Experience here is uneven, and for families prioritizing steadiness and predictability, alternatives with more consistent oversight and a tighter quality-control record should be considered.

On the positive side, the most dependable thread through many reviews is a tangible focus on quality care when the unit is staffing up. The staff-to-resident ratio tends to be praised, with CNAs described as patient and kind and the nursing team characterized as attentive and responsive. Families repeatedly note clean, spacious rooms and appetizing, well-tweaked meals that accommodate dietary needs. The director’s hands-on involvement in the early weeks of a placement signals a leadership posture that values family communication, and admissions and daily operations are described as well organized. In short, when Arlington Court hits the mark, it feels like a well-run, caring environment with a palpable sense of accountability.

Therapy and activity programming are frequent bright spots. The rehab team is repeatedly described as top-notch, with physical therapy that pushes patients to regain mobility and therapies that help stroke survivors regain function. The activities department earns praise for keeping residents socially engaged, with a calendar that provides variety beyond passive leisure. For families needing a facility that can deliver meaningful progress in rehabilitation and a supportive, structured day-to-day rhythm, these strengths matter. The building itself often comes up as a pleasant setting, with private rooms and a feeling of order that supports recovery when staffing is consistent and attentive.

Yet the weight of the negative experiences presented in the reviews cannot be ignored. A substantial portion of accounts describe rude, disengaged, or inconsistent nursing and aide behavior, with some families reporting long delays to call-response, missed or mishandled medications, and discharge miscommunications. The comments extend to concerns about the physical plant, odor, dampness, wear, and equipment that is not up to date or not reliably maintained. Several families allege severe lapses in care, including neglectful routines, inadequate supervision of residents with cognitive or behavioral challenges, and in some cases allegations of aggressive or inappropriate conduct by staff. Taken together, these reports create a real caution flag: the care experience can swing dramatically depending on shift, staff stability, and the administrative response to problems.

The most consequential tension in Arlington Court lies between the noted care strengths and the troubling reports of management and culture that scarred families. When the administration and front-line teams align around clear expectations, prioritizing patient safety, consistent responsiveness, and timely discharge planning, these sessions of strong care can offset concerns about upkeep and variability. However, where leadership is perceived as reactive, opaque, or punitive, the same facility can devolve into a difficult environment for residents and families. The CMS star commentary and frequent need for direct family advocacy underscore the reality that the care experience is not guaranteed and warrants proactive, ongoing validation with the facility.

For families weighing options, the practical path is deliberate diligence. If rehab quality, open communication, and a warm, respectful staff culture are nonnegotiables, Arlington Court can be a compelling choice when the unit in question has demonstrated stability, strong therapy engagement, and responsive leadership. But if the top criteria are consistent courtesy, spotless cleanliness, and a uniformly calm atmosphere, the reviews suggest exploring alternatives or at least scheduling multiple, timed visits to observe shifts, talk to current residents and families, and press for specific assurances about staffing levels, incident reporting, and discharge processes. A candid discussion with the admissions director and the director of nursing about expectations and safeguards sets the baseline for a more informed decision.

In the end, Arlington Court offers a pragmatic blend of potential for meaningful rehabilitation and real concern about consistency and culture. For families who can tolerate some variability in day-to-day experience in exchange for strong clinical care and a staff that genuinely connects with residents, Arlington Court delivers on several fronts and can feel like a reliable partner in recovery. For those whose priorities center on uniform excellence in cleanliness, predictable staffing, and unambiguous, respectful treatment around the clock, stronger alternatives may be warranted. The decisive next step is a rigorous on-site assessment: observe how the staff responds during peak hours, verify the cadence of med administration and documentation, tour memory-care spaces if applicable, and request frank references from recent families. When these factors are aligned, Arlington Court can be a solid choice; when they are not, the case to look elsewhere becomes clear and compelling.

Restaurants

• Roosters (0.4 miles)
• BIBIBOP Asian Grill (0.4 miles)
• Tensuke Market (0.6 miles)
• Arby's (2.1 miles)
• Brassica (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Bonefish Grill (3.2 miles)

Pharmacies

• Marc's Stores (0.5 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)

Parks

• Thompson Park (0.6 miles)
• Carriage Place Park (1.9 miles)
• Antrim Park (2.4 miles)
• Whetstone Park / Park of Roses (2.4 miles)
• Quarry Trails Metro Park (3.7 miles)
• Coffman Park (5.3 miles)

Places of Worship

• St Andrew Church (0.8 miles)
• Scioto Ridge United Methodist Church (2.2 miles)
• Saint Brendan Catholic Church (2.3 miles)
• Holy Name Church (4.1 miles)
• St Christopher Church (4.5 miles)

Physicians

• Forefront Dermatology Columbus, OH (1 miles)
• Riverside Outpatient Surgery Center (1.1 miles)
• Jasonway Internal Medicine (1.3 miles)
• Columbus Eyecare Associates (1.3 miles)
• Ohio ENT Surgeons (1.4 miles)
• Central Ohio Primary Care (1.6 miles)
• Mid Oh Cardiology & Vascular (1.9 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (1.8 miles)

Cafes

• Crimson Cup (2.3 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Starbucks (4.5 miles)
• Kona Craft Kitchen (4.5 miles)
• Tim Hortons (5 miles)

Hospitals

• Ohio Health (2.4 miles)
• OSU Harding Hospital (4.4 miles)
• Richard M Ross Heart Hospital (4.5 miles)