Arlington Court

Pros

• The staff are described as truly one of a kind, going above and beyond every day with kindness, compassion, and genuine care.
• Daniel is described by a caller as sympathetic, indicating compassionate staff engagement.
• The staff are noted to love what they do and treat every resident like family.

Cons

• The staff are rude and disrespectful to patients.
• The facility does not take very good care of residents.
• An aide turns off the nurse call button and leaves without speaking.
• They come to work only for a paycheck and lack genuine care.
• A staff member rudely told the family that insurance no longer paid and failed to contact them.
• The building is filthy and full of broken fixtures.
• Water damage and leaks are visible throughout the halls.
• Heating and air conditioning are unreliable, making it unbearable.
• The facility has poor housekeeping, with wet washcloths left on floors and urine smells.
• Pain medications, ice, meals, and diaper changes are delayed.
• Families are not notified when residents are transferred to the hospital.
• The activities department is virtually nonexistent and lacks supplies.
• The administrator is more concerned with appearances than patient care.
• The dialysis manager shows favoritism and plays political news during treatments.

Review

There is a troubling pattern in the accounts of families and former workers tied to this facility. Taken together, the reviews describe a place that many feel fails to provide basic dignity, safety, and timely care for residents. A common thread is persistent complaints about rude or uncaring staff, frequent maintenance and infrastructure failures, and a sense that residents' needs are often secondary to other concerns - whether it's staff shortages, miscommunication, or internal priorities that don't align with patient welfare. The stories range from everyday frustrations to explicit allegations of neglect, and they are underscored by calls for urgent outside oversight.

Care quality and staff conduct emerge as the most frequent bone of contention. Numerous reviewers say nurses and aides are rude, disrespectful, or verbally abusive, with some claiming staff show up for a paycheck rather than to provide compassionate care. Several accounts describe the same pattern: call buttons are ignored or disabled, staff take long stretches to respond, or fail to check on patients after the button is pressed. One review details an aide turning off a call button after entering a room and then walking away, while another notes that nurses seem unavailable or dismissive when families seek assistance. The sentiment across multiple entries is that patience, empathy, and basic bedside manner are not reliably present, and some families feel compelled to hunt down staff to get even minimal attention.

Discharge planning, medical coordination, and insurance issues are described as chaotic and poorly managed. In at least one account, a social worker told a husband that insurance would no longer cover services, with the family member left to navigate the implications alone. When discharge planning was discussed in person, the promise of paperwork and post-discharge services reportedly went unfulfilled for a week, forcing families to reorganize dialysis and aftercare themselves. This pattern of miscommunication and last-minute disruption adds to a sense that residents and their families must shoulder responsibilities that should be handled by professional staff and administration.

Maintenance, facilities, and the overall environment receive sharp criticism as well. Reviewers paint a picture of a building that is dirty and poorly maintained, with water damage, leaks, and temperature control problems that make conditions uncomfortable or even unsafe. Reports describe nonfunctional TVs, unreplaced light bulbs, and broken or unsafe infrastructure that undermines daily life. The complaints extend to more practical inconveniences - lost clothing, dirty floors, mildew odors, and a general sense that basic amenities are not reliably provided. The sense of neglect is reinforced by reports that water, electricity, and other essential services have been threatened to be shut off, suggesting financial strain or mismanagement as underlying factors.

Staffing stability and organizational culture appear to be significant challenges. Several accounts from former employees claim that the facility relies heavily on temporary workers, with a pervasive sense that many staff members are unqualified or disengaged. A recurring theme is that 70% of the staff are described as "bad" or indifferent, contributing to a hostile or non-supportive atmosphere for residents. Some reviewers discuss a sense of staff turnover and internal politics - claims that favoritism, harassment, and poor leadership trickle down to patient care. There are even explicit accusations of harassment, with some accounts alleging that staff do not terminate abusive workers but instead suspend them, undermining accountability. Within this context, residents with disabilities frequently encounter inadequate equipment, insufficient bedside accessibility, and a facility layout that reviewers say is ill-suited to care for those with mobility limitations.

Despite the overwhelmingly negative commentary, there is at least one contrasting note. A review that stands apart from the chorus of complaints praises the staff for kindness, compassion, and genuine dedication, suggesting that not all experiences are uniformly negative. This lone positive voice emphasizes that a caring, attentive team can and does exist within the same facility, offering a counterpoint to the broader criticism and underscoring the variability of experiences depending on who is on duty and perhaps which unit or shift a resident happens to be in.

Another thread concerns the patient environment and daily activities. Several reviewers describe the activities department as virtually nonexistent beyond routine coloring and bingo, with little support for resident-led recreation or meaningful engagement. In some accounts, the dialysis area is described as uncomfortable or politically charged, with staff behavior and attention that feel arbitrary. The overall tone is that the day-to-day experience for residents is monotonous at best and neglected at worst, with insufficient supplies for activities and a general sense that residents' social, physical, and emotional needs are not being actively nurtured.

Taken as a whole, the narratives present a strong call for change. Families articulate a desire for unannounced state oversight to ensure basic standards of care and safety are met, and several express a firm warning to others to consider alternative facilities. The accumulated weight of stories emphasizes fundamental concerns about respect, dignity, reliable care, timely response to needs, and a safe, well-maintained physical environment. While there are occasional positive remarks about staff kindness, the prevailing message is clear: for many residents and their loved ones, this facility and its current operations fall short of acceptable nursing home care, and they urge potential families to seek other options where patient welfare is prioritized.

Restaurants

• Roosters (0.4 miles)
• BIBIBOP Asian Grill (0.4 miles)
• Tensuke Market (0.6 miles)
• Arby's (2.1 miles)
• Brassica (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Bonefish Grill (3.2 miles)

Pharmacies

• Marc's Stores (0.5 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)

Parks

• Thompson Park (0.6 miles)
• Carriage Place Park (1.9 miles)
• Antrim Park (2.4 miles)
• Whetstone Park / Park of Roses (2.4 miles)
• Quarry Trails Metro Park (3.7 miles)
• Coffman Park (5.3 miles)

Places of Worship

• St Andrew Church (0.8 miles)
• Scioto Ridge United Methodist Church (2.2 miles)
• Saint Brendan Catholic Church (2.3 miles)
• Holy Name Church (4.1 miles)
• St Christopher Church (4.5 miles)

Physicians

• Forefront Dermatology Columbus, OH (1 miles)
• Riverside Outpatient Surgery Center (1.1 miles)
• Jasonway Internal Medicine (1.3 miles)
• Columbus Eyecare Associates (1.3 miles)
• Ohio ENT Surgeons (1.4 miles)
• Central Ohio Primary Care (1.6 miles)
• Mid Oh Cardiology & Vascular (1.9 miles)

Transportation

• The Ohio State University Airport at Don Scott Field (OSU) (1.8 miles)

Cafes

• Crimson Cup (2.3 miles)
• Starbucks (3.8 miles)
• Starbucks (4.1 miles)
• Starbucks (4.5 miles)
• Kona Craft Kitchen (4.5 miles)
• Tim Hortons (5 miles)

Hospitals

• Ohio Health (2.4 miles)
• OSU Harding Hospital (4.4 miles)
• Richard M Ross Heart Hospital (4.5 miles)