Arbors Health Care Co

Pros

• Linda was very nice, caring, and hard-working.
• The aides who picked up his tray and brought ice were very nice.
• The nurse apologized after realizing he was a family member.

Cons

• The reviewer found the facility unimpressive and disappointing.
• The physical setup, with conjoining bathrooms and a single dresser shared by two residents, felt unacceptable.
• The nurse and one aide were rude and unprofessional toward the family member.
• An insulin syringe was left on the bedside table, indicating unsafe practice.
• The food was bland with poor color, flavor, and presentation.
• The hot plates and coverings were old and battered.
• Staff were loud in the hallways and housekeeping was subpar, with a greasy bedside table and food on the floor.
• No doctor was seen and medications that had been on for years were removed.
• The reviewer would not recommend placing loved ones there and would not return.

Review

Arriving at the facility wasn't the plan at all, but the circumstances dragged my uncle there for a short stay after a life-changing tumble into physical therapy. He's been there for two days, and I'm left with a sharp, unsettled impression. The reason he's in this particular place isn't about quality or fit - it's about proximity to me and the fact that a friend already resides there. It's supposed to be a temporary stop, but the reality I encountered left me doubting whether this is the right place for him at all. From the outset, the vibe was heavy with drawbacks that overshadowed any neutral or hopeful notes in a moment of need.

The physical layout of the unit did little to reassure me. Conjoining bathrooms and a single dresser shared by two residents speak volumes about privacy and comfort, especially for someone who's supposed to be recovering and regaining independence. The environment felt crowded, and the practicality of care spaces seemed to have taken precedence over the dignity and individuality of each patient. It's hard not to notice the absence of color, warmth, or any sense that someone has thoughtfully tailored the space to be welcoming rather than merely functional.

Staff interactions added another layer of concern. The nurse and one of the aides came across as rude and dismissive, a reaction that set a negative tone early on. The nurse initially assumed I was staff because I was wearing scrubs, which I understand happens, but it's not an excuse for unprofessional behavior. When she realized I was a family member, she did offer an apology, but the damage had already been done. The moment I witnessed her conduct had already left a lasting impression about how residents and their families would be treated. On top of that, there was a troubling lapse in basic safety: a used insulin syringe was left on my uncle's bedside table, and it took a clear request to remove it before anyone acted on it. This kind of exposure is alarming and raises real concerns about medication hygiene and safety protocols.

There, however, were glimmers of steadier, more compassionate care from certain staff members. Linda, one of the aides, stood out as truly kind, attentive, and hardworking. Her demeanor contrasted sharply with the rougher edge I experienced elsewhere and offered a small but meaningful glimpse of what good care can look like in a challenging environment. There were other aides who also appeared genuinely caring and efficient, especially when it came to practical tasks like picking up trays and bringing ice. It's a stark reminder that even within a facility with clear shortcomings, there are individuals who are dedicated to their residents and do their best amid systemic pressures.

Food, the most basic daily routine, deserves its own critique. The presentation and flavor were notably absent - the meals felt unappealing and unexciting, with no color or nutrition that felt thoughtfully considered. The dining experience was further compromised by the kitchen operation itself: a staff member allowed her young daughter to help serve dinner trays, and there was a near-miss incident where a heavy tray almost toppled over. It's difficult not to question the judgment and safety of having a child in a position of handling hot, heavy plates at mealtimes. The overall sense was of a facility that has not prioritized safe, reliable, and appetizing meals for its residents.

Within the daily routine, the noise level and cleanliness signaled ongoing disarray. The hallways were loud, with staff conversing in ways that felt disruptive rather than conducive to a calm, healing environment. Housekeeping didn't meet expectations either: my uncle's bedside table was greasy, with food stuck on it, and remnants of lunch smeared on the floor. It's hard to feel comfortable or trusting when basic tidiness and scent-free spaces - elements that should feel reassuring - are missing. The combination of clutter, grime, and noise painted a picture of a place that overlooks the little, yet crucial, details that contribute to comfort and dignity.

In the end, the overall experience left me with a consistent, sinking impression: when residents and their families need help, the system too often defaults to indifference or punitive reactions toward those who advocate on their behalf. There was a clear sense that good, empathetic staff are not shielded from negative consequences, and the larger care framework seems to inhibit the kind of support that patients and their loved ones should be able to rely on. The stark absence of visible doctor oversight and the removal of longstanding medications only amplified that sense of fragility and unease.

If there's any solace to be found, it's in recognizing the dedicated individuals who still showed up with warmth and competence in the face of broader deficiencies. My uncle's experience was fundamentally shaped by lapses in safety, cleanliness, and respectful communication, as well as sporadic kindness from a few staff members. Based on what I witnessed, I cannot in good conscience see this as a place I would entrust with future care for someone I love. The impression isn't just personal disappointment - it's a strong warning sign about the facility's overall approach to resident well-being. If you're evaluating where to place a loved one, you deserve a setting that prioritizes safety, dignity, and compassionate care, not a string of half-measures and gaps in basic standards. My uncle won't be returning, and I'd advise others to proceed with caution.

This part of Columbus, Ohio offers a range of amenities and services that cater to the needs of seniors. With multiple hospitals and physicians within close proximity, residents have access to quality healthcare options. Additionally, there are several parks nearby for leisurely walks or outdoor activities. The abundance of cafes and restaurants provide convenient dining options, from casual eateries to more upscale establishments. Pharmacies are easily accessible for medication needs, while transportation options including the airport and public transit make it convenient for travel. Places of worship are also located in the area for spiritual fulfillment. Overall, this neighborhood offers a well-rounded community with diverse offerings that cater to seniors looking for a comfortable and convenient living environment.

Hospitals

• Mount Carmel East (0.8 miles)
• Ohio State University Hospital East (5.6 miles)

Physicians

• Taylor Station Surgical Center (0.9 miles)
• Orthopedic One (0.9 miles)
• Retina Group (1.2 miles)
• Ohio ENT & Allergy Physicians (1.5 miles)
• East Columbus Oral Surgery Specialists (1.6 miles)
• Grant Family Medicine/Eastside Surgery Center (1.7 miles)
• Us Healthworks (1.8 miles)

Parks

• John Bishop Memorial Park (1.2 miles)
• Civic Park (2.2 miles)
• Huber Park (3.5 miles)
• Blacklick Woods Metro Park (3.5 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.6 miles)
• Northstar Cafe (5.7 miles)

Pharmacies

• Cross Point Pharmacy (1.7 miles)
• Sermonix Pharmaceuticals (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Kroger Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)

Transportation

• Concourse B (1.8 miles)
• TSA Pre-Check B (1.8 miles)
• TSA Security Checkpoint B (1.8 miles)
• TSA Security Checkpoint A (1.8 miles)
• CMH Passenger Drop-off / Pick-up (1.9 miles)
• John Glenn Columbus International Airport (CMH) (2 miles)
• Concourse C (2 miles)

Restaurants

• Eddie George's Grille (1.8 miles)
• Chili's Too (1.8 miles)
• Kindred Artisan Ales (1.9 miles)
• White Castle (1.9 miles)
• McDonald's (2.1 miles)
• McDonald's (2.2 miles)
• McDonald's (2.3 miles)

Places of Worship

• The Cross Walk Church (2.3 miles)
• Macedonian Orthodox Cathedral (2.9 miles)
• St Pius X School (3.6 miles)
• St Catharine Church (3.7 miles)
• Faith Ministries Church (5.4 miles)
• Grace Fellowship (5.8 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (5.3 miles)
• Dreamscape at AMC Easton Town Center (5.8 miles)