Homestead Village Columbus

Pros

• Brenna McGee is described as exceptionally friendly, knowledgeable, and professional during a tour, making the complex feel welcoming and well-presented.
• Her warm smile, patient demeanor, and personalized approach are said to help residents feel like friends during a lifestyle transition.
• Brenna is praised for making the process easy and for knowing everyone by name, creating a friendly atmosphere.
• The community is characterized as affordable, safe, and inclusive, with abundant activities and outings.
• The facility is described as beautiful, clean, with plenty of accommodations and a lively calendar of events.
• The staff and property managers are described as professional and responsive, dedicated to resident well-being.
• Overall, Homestead Village is portrayed as a warm, welcoming place with wonderful people.

Cons

• The manager is rude and acts as if she owns the place, ignoring resident input.
• Fire alarms go off frequently in the middle of the night with no maintenance staff available to address them.
• Ants are pervasive on the first-floor units, suggesting poor pest control.
• Electrical issues cause circuit breakers to trip when appliances are used, even when the circuit isn't overloaded.
• The alarm system malfunctions repeatedly, often in the middle of the night.
• Security concerns arise because doors are left open or broken and there is little on-site staff to monitor the property.
• Hallways are dirty and poorly maintained, with dog waste left for days.
• Management is frequently unavailable or unresponsive, leading to delays in addressing resident concerns.

Review

Homestead Village on Broad Street presents a picture of contrasts for its residents. One reviewer notes they are on their second lease and, while not perfect, that some issues have been addressed and they remain grateful for the improvements. Another perspective, however, reflects ongoing frustration with the management culture and a sense that the building's promise hasn't fully translated into a consistently well-running community. Taken together, the experiences reveal a place with real strengths and real headaches, depending largely on whom you ask and what day you happen to move in.

Several accounts center on management style and responsiveness. A number of residents describe the on-site manager as rude and as if she "owns the place," someone who won't listen to resident suggestions and appears distant except for high-profile visits from executives. The sentiment of turnover among leadership is echoed in a motherlode of anecdotes: four different property managers and at least three different maintenance men over a relatively short period, along with complaints that managers are often unavailable during posted hours. Weekend coverage appears especially thin, with Friday afternoons until Monday mornings painted as a silent stretch where residents feel unsupported, particularly when garbage needs to be managed or when urgent concerns arise.

Safety and reliability emerge as prominent points of contention. Fire alarms are cited as going off frequently in the middle of the night, sometimes due to non-fire-related issues, with responders sometimes arriving only after hours of noise and disruption. Electrical problems compound the worry: complaints that plugging in a garbage disposal or an air fryer trips breakers even when the circuits don't seem overloaded - an impression that the electrical system is not handling day-to-day loads as it should. Across these issues, residents report a lack of on-site maintenance staff to address emergencies promptly, which exacerbates distress during alarm events or power disruptions.

Cleanliness and sanitation concerns add another layer of dissatisfaction. The first-floor ant problem is singled out as particularly troubling, with the question of how the pests are entering left largely unanswered. The hallway environment is described as dirty at times, including a dog turd left in the hall for days, which underscores broader worries about regular monitoring and cleaning. There are also comments about cleanliness gaps on carpeted hallways and the perception that housekeeping standards can slip when staffing is lean. These impressions contribute to a broader sense that the building, while fairly new, still has housekeeping and maintenance practices that need tighter oversight.

On the flip side, the community and its standout personnel receive strong praise from several residents. Brenna McGee, in particular, is celebrated across multiple reviews. Some describe her as incredibly friendly, knowledgeable, and professional, with a warm demeanor that helps residents feel at ease during tours and transitions. In their words, Brenna introduces residents to staff, outlines options and requirements clearly, and conveys a sense of care that makes the process of moving feel manageable rather than overwhelming. A recurring sentiment is that Homestead Village would benefit from having Brenna in a leadership role, with several reviewers calling her a true leader and suggesting she should remain as part of the management team for the long term.

Beyond Brenna's influence, other residents paint a generally positive picture of the community's potential. Several reviews highlight the availability of amenities, safety, and an inclusive atmosphere that makes the environment feel like a home. There is broad appreciation for the friendly, welcoming residents and the steady rhythm of activities and events that help people stay engaged. Some reviewers specifically applaud the professionalism and responsiveness of the property management team overall, with notes that the facility is clean, attractive, and well-equipped for active senior living, offering a range of services and opportunities to socialize, learn, and participate.

In addition to Brenna's praise, there are mentions of other staff members who contribute positively to daily life at the property. One review calls the front office management rude at times, but several others celebrate the overall atmosphere as "beautiful, clean, and safe" with residents who are warm and engaged. The presence of consistent programming - weekly calendars, events, and outings - helps create a sense of community and purpose that many residents value highly. A few comments emphasize affordability, safety for seniors, and inclusivity as standout strengths, supported by residents who feel their loved ones are well-cared-for in a caring, neighborly environment.

Taken together, the threads of experience at Homestead Village on Broad Street illustrate a residence with undeniable appeal and notable risk. For every resident raving about Brenna's professionalism and the welcoming culture, there are others detailing persistent operational gaps: inconsistent on-site coverage, alarm and electrical issues, pest and sanitation challenges, and security concerns such as doors left open. The building's age - described by some as a fairly new development - adds to the sense that there should be a smoother, more cohesive execution of maintenance, safety, and resident communication.

For anyone considering moving there, the message is nuanced. There is clear value in the community's warmth, activities, and bright potential, along with the genuine care demonstrated by Brenna and other staff members. Yet prospective residents should weigh the real-world gaps - the weekend staffing lull, the turnover in property managers, the sporadic maintenance responsiveness, and the safety and cleanliness concerns - that have left some current residents feeling frustrated or underserved. If you're evaluating this place, it would be wise to ask pointed questions about weekend coverage, current maintenance plans, and who will be your day-to-day point of contact, as well as to seek a direct conversation with Brenna or another stable manager about how to ensure consistent, reliable service moving forward.

This part of Blacklick, Ohio offers a variety of amenities that may be appealing to seniors considering this area for living. With multiple physicians, pharmacies, and hospitals within close proximity, residents have access to quality healthcare services. Additionally, there are several restaurants and cafes nearby for dining out or enjoying a cup of coffee with friends. The parks in the area provide opportunities for outdoor recreation and relaxation, while the places of worship offer spiritual fulfillment. Convenient transportation options such as U-Haul rentals and airport terminals make traveling easy. Overall, this neighborhood provides a mix of essential services and recreational opportunities that cater to the needs and interests of older adults looking for a comfortable living environment.

Physicians

• Rachel Zylberberg, MD (0.2 miles)
• East Columbus Oral Surgery Specialists (1.1 miles)
• Ohio ENT & Allergy Physicians (1.2 miles)
• Retina Group (1.5 miles)
• Orthopedic One (1.8 miles)
• Taylor Station Surgical Center (1.9 miles)
• Stonegate Family Health (2.1 miles)

Restaurants

• McDonald's (0.5 miles)
• White Castle (0.8 miles)
• Winking Lizard Tavern (1.1 miles)
• Jolly Pirate Donuts (2.1 miles)
• Taco Bell (2.3 miles)
• Culver's (2.8 miles)
• Jimmy V's Grill & Pub Pataskala (3 miles)

Parks

• Civic Park (0.8 miles)
• Huber Park (2.3 miles)
• Blacklick Woods Metro Park (2.8 miles)
• John Bishop Memorial Park (3.6 miles)
• Thompson Park (6 miles)

Pharmacies

• Walgreens (0.9 miles)
• Sermonix Pharmaceuticals (1 miles)
• Cross Point Pharmacy (1.7 miles)
• Kroger Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Express Scripts (2.5 miles)
• CVS Pharmacy (2.8 miles)

Places of Worship

• Macedonian Orthodox Cathedral (0.9 miles)
• The Cross Walk Church (1.4 miles)
• St Pius X School (1.7 miles)
• Grace Fellowship (5.1 miles)
• St Catharine Church (6.3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (3.3 miles)
• Starbucks (4 miles)

Hospitals

• Mount Carmel East (1.9 miles)

Transportation

• U-Haul Rentals (2.2 miles)
• Concourse B (4 miles)
• TSA Pre-Check B (4.1 miles)
• TSA Security Checkpoint B (4.1 miles)
• TSA Security Checkpoint A (4.1 miles)
• CMH Passenger Drop-off / Pick-up (4.2 miles)
• Concourse C (4.2 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (4.1 miles)