Rosebrook Village in Reynoldsburg, OH

Pros

• The staff responds quickly to maintenance issues and resolves them promptly.
• The maintenance team goes above and beyond for tenants.
• The staff is kind, respectful, and professional in all interactions.
• The staff handle lockouts and other issues professionally and timely.
• Office staff and maintenance are diligent and helpful.
• Prospective tenants are impressed after self-tours and often love the unit.
• Air conditioning and other repairs are fixed quickly and effectively.
• The maintenance crew is second to none—always available and highly professional.
• All maintenance requests are handled in a timely manner.
• The office staff are professional, caring, and highly responsive.
• Ethan and other maintenance technicians are quick, efficient, and courteous.
• Keionnah, the on-site manager, is fantastic—friendly, helpful, and present.
• The property supports a recycling program that residents can participate in easily.

Cons

• They describe the communication as horrible and unprofessional.
• They say ongoing issues and unfulfilled expectations made them wish they had moved out sooner.
• They claim many older units are neglected, with trash buildup, broken sidewalks, damaged lamp posts, and rotting fences.
• They state non-urgent maintenance requests are often ignored or significantly delayed.
• They note a broken window took over six months to repair, leaving them feeling unsafe.
• They report white mold under the kitchen sink and a dismissive reply implying the apartment should be torn down.
• They say they were never offered rent credit or compensation despite numerous issues.
• They criticize notices of entry left less than 24 hours in advance and pest-control visits that caused inconvenience, sometimes with no one showing up.
• They mention high staff and maintenance turnover, suggesting underlying management instability.
• They call the complex the worst ever, accusing it of lacking empathy and of mismanaging renewals and charges.
• They recount a neighbor’s vicious dog attack with no eviction or explanation, making residents feel unsafe.
• They say they were charged a late fee after paying the rent.

Review

Rosebrook Village in Reynoldsburg, OH is best suited for families and long-term renters who value dependable maintenance, a hands-on, friendly management team, and a convenient location over the newest luxury finishes. The community tends to reward residents who want reliable service, quiet surroundings, and access to good schools and everyday amenities. Those chasing constant cosmetic upgrades, perfectly predictable communications, or a perfectly modern build should seriously consider alternatives. The core appeal is practical, steady living supported by responsive maintenance and a governance team that can feel genuinely involved.

On the positive side, maintenance responsiveness is the standout strength. Across numerous accounts, issues are diagnosed and resolved quickly, sometimes with a same-day or next-day turnaround, and the maintenance crew is repeatedly described as courteous, skilled, and diligent. Residents repeatedly thank maintenance staff for fixing problems “right away” and for keeping systems running smoothly, from leaks to air conditioning. The office staff earns consistent praise for kindness and professionalism, with one manager in particular being highlighted for proactive engagement and frequent on-site presence. Add in features like on-site garages, a straightforward self-tour option, and the property’s central location near East Broad, and the practical value becomes evident. The recycling program and other small conveniences further bolster a sense of responsible, resident-focused management.

Yet the flip side reveals a candid ledger of meaningful drawbacks. Communication can deteriorate into misalignment, with some reviews labeling responses as unprofessional or inconsistent and regional management sometimes slow to engage on escalated issues. A number of residents note aging units that haven’t seen meaningful cosmetic or fixture upgrades in years, despite rent pressures. This gap between rising costs and visible improvements is a real consideration for families evaluating long-term affordability and comfort. Maintenance promises sometimes collide with inconsistent notice of entry, delayed updates, or uneven experiences when large projects or nonurgent requests are involved. Security and safety concerns surface in a few stories, from neighborhood disturbances to car break-ins, underscoring the reality that a convenient location does not automatically translate into a risk-free environment.

Despite these tensions, the pros can materially offset the cons for the right resident. The strongest offset comes from maintenance reliability and staff accessibility, which translate into fewer mornings spent worrying about repairs and more predictable routines for families. The presence of a proactive manager (notably one who makes frequent on-site appearances) signals a stabilizing influence that can significantly improve day-to-day living. A quiet, family-oriented atmosphere, decent value for the price, and the sense that helpful staff genuinely want residents to stay contribute to a credible case for Rosebrook as a practical home option. For renters who prize a known quantity, quick fixes, courteous service, and a property that remains stable year after year, these advantages can outweigh aging interiors and episodic communication setbacks.

For decision-making, certain steps help translate the reviews into a grounded choice. Prospective renters should verify the current condition of their unit and clearly document any outstanding or recurring maintenance issues, especially ceilings, bathrooms, and kitchens, before signing. Ask about recent updates or planned upgrades, and request a straight timeline for any necessary improvements. Investigate the notice-and-entry practice in advance, confirming how scheduling is communicated and whether residents receive timely alerts. Check parking arrangements and dumpster management, as some reviews flag parking challenges and waste handling logistics. Engage current residents about the reliability of the maintenance team and the office, and probe whether the new management presence has produced measurable improvements in responsiveness and communication.

Ultimately, Rosebrook Village offers solid value for families who prioritize dependable service and a convenient, low-stress living environment over brand-new finishes. The community’s practical strengths, responsive maintenance, approachable staff, and a central, approachable location, provide a sturdy foundation for long-term residency. However, families that require consistently flawless communication, frequent unit refreshes, or heightened safety assurances should weigh alternatives where newer interiors and tighter management controls are standard. If the objective is a dependable home with a friendly team, and there is tolerance for occasional aging-unit realities and variability in notice procedures, Rosebrook is a reasonable, even preferable, pick. If, instead, the priority is pristine upgrades, ironclad communication, or more aggressive safety measures, it may be prudent to explore other options in Reynoldsburg or nearby communities.

This part of Reynoldsburg, Ohio offers a variety of amenities and services that cater to the needs of senior residents. With several restaurants located within walking distance, including fast food options like White Castle and McDonald's, as well as sit-down establishments like Winking Lizard Tavern, seniors will have plenty of dining choices nearby. Additionally, there are several physicians and pharmacies close by for convenient access to healthcare services. The area also boasts several parks for leisurely walks or outdoor activities, such as Civic Park and Blacklick Woods Metro Park. For those who enjoy coffee, there are multiple Starbucks cafes in the vicinity. Places of worship like The Cross Walk Church and Macedonian Orthodox Cathedral provide opportunities for spiritual fulfillment. Mount Carmel East Hospital is conveniently located for any medical emergencies or routine care needs. Overall, this neighborhood offers a mix of conveniences and recreational options that make it a desirable location for senior living in Reynoldsburg.

Restaurants

• White Castle (0.1 miles)
• McDonald's (0.3 miles)
• Taco Bell (1.8 miles)
• Jolly Pirate Donuts (1.8 miles)
• Winking Lizard Tavern (1.9 miles)
• Kindred Artisan Ales (2.8 miles)
• Culver's (2.9 miles)

Physicians

• East Columbus Oral Surgery Specialists (0.3 miles)
• Ohio ENT & Allergy Physicians (0.3 miles)
• Retina Group (0.7 miles)
• Orthopedic One (1 miles)
• Rachel Zylberberg, MD (1.1 miles)
• Taylor Station Surgical Center (1.1 miles)
• Stonegate Family Health (1.6 miles)

Pharmacies

• Sermonix Pharmaceuticals (0.4 miles)
• Cross Point Pharmacy (1.3 miles)
• Kroger Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Express Scripts (3.1 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Civic Park (0.4 miles)
• Huber Park (2.3 miles)
• Blacklick Woods Metro Park (2.6 miles)
• John Bishop Memorial Park (2.7 miles)
• Thompson Park (6.1 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (2.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (6 miles)

Places of Worship

• The Cross Walk Church (1 miles)
• Macedonian Orthodox Cathedral (1.2 miles)
• St Pius X School (2 miles)
• Grace Fellowship (5 miles)
• St Catharine Church (5.5 miles)

Hospitals

• Mount Carmel East (1.1 miles)

Transportation

• U-Haul Rentals (2.4 miles)
• Concourse B (3.3 miles)
• TSA Pre-Check B (3.4 miles)
• TSA Security Checkpoint B (3.4 miles)
• TSA Security Checkpoint A (3.4 miles)
• CMH Passenger Drop-off / Pick-up (3.5 miles)
• Concourse C (3.6 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (4.2 miles)