Rosebrook Village

Pros

• The office staff and maintenance are praised for their kindness and diligence in handling maintenance issues.
• Maintenance staff are credited with finally fixing the air conditioner.
• Requests are handled quickly, with maintenance often arriving the next morning.
• The Rosebrook maintenance crew is described as second to none - always available and extremely professional.
• The management staff is commended for pursuing excellence and quality; they hire maintenance with the same professionalism.
• Maintenance and management are described as very responsive, contributing to a positive living experience.
• Residents consistently note the property's convenient location, quiet environment, and friendly staff.
• The property is described as gorgeous with a perfect location and amazing staff.
• The office staff are caring, and maintenance fixes are completed promptly and effectively.

Cons

• Repairs were not done properly.
• Front entrance walkway tiles and surrounding flooring were not properly repaired, creating a risk of foot injury.
• The carpet was old and looked dirty even after cleaning.
• There were specks of white paint on the floors in every room.
• The stove had edges bubbling and the panel appeared damaged, as if burned or sprayed with something inappropriate.
• The kitchen countertops had cut marks all over them.
• The refrigerator handle would not latch properly, causing eggs to fall out.
• A broken window remained unrepaired for over six months, compromising security.
• Older units were neglected with trash buildup, broken sidewalks, damaged lamp posts, and rotting patio fences.
• The promised unit differed from the one provided at move-in.
• Non-urgent maintenance requests were often ignored or significantly delayed.
• Mold concerns were dismissed with a suggestion that the apartment needed to be torn down.
• Rent credits or compensation were never offered despite numerous issues.
• Notices of entry were left with less than 24 hours' notice, and sometimes no one showed up.
• There was a high turnover of staff and maintenance personnel, suggesting management instability.
• Management did not address dangerous neighbor issues, leaving residents feeling unsafe.
• The complex towed a car without warning or notification.
• Maintenance did not consistently notify residents before entering.

Review

The collection of impressions about the property paints a picture of a community that inspires warmth and gratitude in some moments, while also revealing deep frustrations and serious concerns in others. Several residents open with genuine appreciation for the office staff and maintenance teams, thanking them for kindness, diligence, and responsive service. One reviewer described the staff as consistently helpful in addressing maintenance issues, and another wrote that self-t touring and an application process went smoothly, emphasizing a positive initial impression of the unit that was later realized in a favorable outcome. The same threads of gratitude recur in remarks about quick and professional maintenance, with reports of air conditioning repairs completed promptly and multiple notes of "great job" when issues were resolved.

On the maintenance side, several residents celebrate timely and effective service when problems arise. A number of posts speak to maintenance teams who arrive quickly - sometimes the next day after a request, or within a single business day - and who complete repairs with courtesy and efficiency. The praise sometimes extends to the broader management team, who are described as doing everything possible to maintain a high standard of property excellence. The sentiment here is that, when things go well, this property can deliver a smooth, well-run experience, especially regarding urgent needs and routine upkeep. The sense of appreciation is strongest for those who feel their concerns are heard and acted upon with care.

However, a contrasting and more alarming set of reviews dominates the narrative in other voices. A long, detailed critique catalogs pervasive and ongoing issues that went unaddressed for extended periods: neglect across older units, trash buildup, broken sidewalks that impede accessibility for residents with disabilities, damaged lamp posts, and rotting or damaged patio fences. This reviewer also recounts a broken window that remained unfixed for more than six months, leaving the resident feeling unsafe and insecure in their own home. Move-in conditions were criticized as well, including carpet that appeared dirty and a kitchen with white mold under the sink, with a maintenance response that some found dismissive and unprofessional, even suggesting that the apartment would need to be torn down. The sense of health and safety risk is palpable in these accounts.

Security, communications, and notice practices are also a recurring sore point. Residents describe frequent late or poorly executed notices of entry - paper notices left at doors with little to no lead time, which could disrupt pets and work schedules without guarantee that anyone would actually arrive. Escalations to higher management, including regional managers, often went unanswered, and in at least one case the lack of response contributed to a sense of neglect. Equally troubling is the sentiment that maintenance and management turnover was high, suggesting systemic instability that undermines consistency and reliability in service.

There are also lived experiences that center on safety and accountability outside the unit itself. One particularly distressing account described a neighbor with a vicious dog who attacked a family member and another neighbor, with no eviction action taken and little apparent consequence for the offending tenant. The reviewer channeled frustration at the apparent lack of empathy or clear action from management in resolving a threat to safety, signaling a broader concern about the property's risk management practices. The same reviewer noted that while some maintenance work was completed promptly, there was a pervasive tension between living there and feeling protected, especially in scenarios involving pets and shared spaces.

Amid these stark contrasts, other residents offer a more consistently positive tone that underscores the property's appeal. Several testimonials praise the location's conveniences - easy access to East Broad, proximity to shopping and amenities, and the value relative to the price. There are references to quiet surroundings, well-kept common areas, and a generally helpful office staff that cares deeply about tenants. A number of residents also highlight the long-term stability and reliability of maintenance when issues arise, with statements such as "maintenance fixes issues very quickly" and "the office staff really cares about you." Some reviewers emphasize the sense of community, the strong school district, and the overall pleasant living environment that makes this place feel like home.

Taken together, the reviews reveal a nuanced reality: for some residents, the property delivers excellent service, friendliness, and efficient problem-solving that makes living there a positive experience. For others, chronic maintenance gaps, health and safety concerns, inconsistent management responsiveness, and a perception of neglect across older units create a deeply frustrating and unsatisfactory living situation. The recurring themes of quick fixes and cordial staff coexist with persistent issues like delayed repairs, mold concerns, hazardous conditions, and questionable entry practices. This juxtaposition suggests that the property's overall experience depends heavily on individual circumstances, unit condition, and the particular management and maintenance team currently in place.

If you're considering this community, you're likely to encounter two very different realities. On one hand, you'll find appreciative residents who value the approachable, responsive staff, the convenience of a prime location, and a generally calm living environment. On the other hand, you may encounter residents who have faced prolonged maintenance challenges, health and safety concerns, and a sense that some issues fall through the cracks or are not addressed with the urgency they deserve. The month-to-month experience appears to hinge on the specific unit, the unit's condition, and the steadiness of the on-site leadership, making a careful, on-site assessment and direct conversations with current residents essential before deciding to call this place home.

This part of Reynoldsburg, Ohio offers a variety of amenities and services that cater to the needs of senior residents. With several restaurants located within walking distance, including fast food options like White Castle and McDonald's, as well as sit-down establishments like Winking Lizard Tavern, seniors will have plenty of dining choices nearby. Additionally, there are several physicians and pharmacies close by for convenient access to healthcare services. The area also boasts several parks for leisurely walks or outdoor activities, such as Civic Park and Blacklick Woods Metro Park. For those who enjoy coffee, there are multiple Starbucks cafes in the vicinity. Places of worship like The Cross Walk Church and Macedonian Orthodox Cathedral provide opportunities for spiritual fulfillment. Mount Carmel East Hospital is conveniently located for any medical emergencies or routine care needs. Overall, this neighborhood offers a mix of conveniences and recreational options that make it a desirable location for senior living in Reynoldsburg.

Restaurants

• White Castle (0.1 miles)
• McDonald's (0.3 miles)
• Taco Bell (1.8 miles)
• Jolly Pirate Donuts (1.8 miles)
• Winking Lizard Tavern (1.9 miles)
• Kindred Artisan Ales (2.8 miles)
• Culver's (2.9 miles)

Physicians

• East Columbus Oral Surgery Specialists (0.3 miles)
• Ohio ENT & Allergy Physicians (0.3 miles)
• Retina Group (0.7 miles)
• Orthopedic One (1 miles)
• Rachel Zylberberg, MD (1.1 miles)
• Taylor Station Surgical Center (1.1 miles)
• Stonegate Family Health (1.6 miles)

Pharmacies

• Sermonix Pharmaceuticals (0.4 miles)
• Cross Point Pharmacy (1.3 miles)
• Kroger Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Express Scripts (3.1 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Civic Park (0.4 miles)
• Huber Park (2.3 miles)
• Blacklick Woods Metro Park (2.6 miles)
• John Bishop Memorial Park (2.7 miles)
• Thompson Park (6.1 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (2.1 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (6 miles)

Places of Worship

• The Cross Walk Church (1 miles)
• Macedonian Orthodox Cathedral (1.2 miles)
• St Pius X School (2 miles)
• Grace Fellowship (5 miles)
• St Catharine Church (5.5 miles)

Hospitals

• Mount Carmel East (1.1 miles)

Transportation

• U-Haul Rentals (2.4 miles)
• Concourse B (3.3 miles)
• TSA Pre-Check B (3.4 miles)
• TSA Security Checkpoint B (3.4 miles)
• TSA Security Checkpoint A (3.4 miles)
• CMH Passenger Drop-off / Pick-up (3.5 miles)
• Concourse C (3.6 miles)

Theaters

• Pickerington Cinema Pickerington, Oh (4.2 miles)