Miami Haven Nursing Home in Cleves, OH

Pros

• The staff at Safe Haven exhibits incredible character in the home health world.
• Safe Haven stands out for its flexibility and understanding.
• Brian is phenomenal to work for.
• Safe Haven did an amazing job taking care of a daughter.
• Safe Haven is an amazing company with amazing employees and management.
• Safe Haven is a great place.

Cons

• They are very unprofessional.
• They don’t know how to work with people at all; an aide assigned by them never came but they still asked for a signature as if the patient had a brain disease.
• They don’t check, let employees do what they want, don’t provide feedback, and end jobs with no explanation—not professional.

Review

Miami Haven Nursing Home in Cleves is best suited for families that prize deeply caring, flexible frontline staff and value a warm, relationship-driven caregiving culture. This community works best for residents who respond well to personal attention and for families who want caregivers who will bend schedules, adjust approaches quickly, and stay engaged with loved ones. The strongest draw is the people on the floor: staff who show up with character, warmth, and a willingness to go the extra mile to accommodate individual needs. When care flows from a team that feels like partners in the process, families experience meaningful continuity and daily reassurance that their relative is seen and treated with genuine consideration.

That said, there is a clear caveat for families weighing alternatives. If reliability and administrative predictability are non-negotiable, consider other options. Several reviewers flag gaps in staffing reliability, with aides not always arriving as scheduled and management not always providing timely feedback or clear explanations when issues arise. For residents requiring strict, consistently available coverage or tight care coordination, the risk of last-minute changes or unexplained staffing gaps makes other facilities a more secure bet. In short, this is a place where the human touch can shine, yet it comes with an administrative edge that can feel uneven to the family seeking steady, transparent operations.

The strongest pros are the character and flexibility of the caregiving team. Reviews repeatedly highlight staff as exceptionally dedicated, adaptable, and genuinely committed to doing right by residents. The culture leans toward understanding and support, with standout individuals, named explicitly as highly reliable and patient, demonstrating what excellent bedside care looks like in practice. For families who want caregivers who will listen, adjust plans on the fly, and nurture a supportive atmosphere around the daily routines of living, these traits translate into tangible daily comfort and a sense of safety.

Where the cons land, they tend to hit in offices and scheduling conversations rather than at the bedside. The most meaningful criticisms center on professionalism and consistency: aides sometimes fail to show up, and communication about why or when coverage will shift is insufficient. Several reviewers describe situations where expectations weren’t clearly managed, or where explanations for staffing changes were missing or inadequate. That gap between excellent bedside care and uneven back-end practices creates worry for families who must trust the schedule, the plan of care, and the accountability structures behind it.

The key question becomes how far the pros can offset these gaps. For families prioritizing everyday warmth and personally invested caregivers, the positives can outweigh the negatives if the plan is structured with deliberate oversight: assign a dedicated coordinator, insist on written care plans, and require frequent, proactive updates from management. The presence of standout caregivers and a culture of flexibility can drive excellent resident experiences, but only when backed by reliable scheduling, consistent feedback loops, and clear explanations when changes occur. Without that administrative backbone, the risk to continuity and perceived stability remains real.

To navigate decisions effectively, prospective families should employ a practical checklist: request a trial period with specific expectations about caregiver consistency and communication; demand a single point of contact to coordinate schedules and care plans; ask for staffing rosters and performance notes on a weekly basis; and compare with facilities known for stronger administrative reliability. If the aim is to prioritize deeply engaged, compassionate care with staff who treat residents like family, Miami Haven can be an excellent match, provided the family is comfortable hardening the oversight and demanding clear, ongoing accountability. If not, alternatives with a tighter, more predictable governance structure may be the safer path, ensuring both care quality and dependable everyday logistics are consistently aligned.

This part of Cleves, Ohio offers a convenient and diverse range of amenities that cater to seniors looking for a comfortable and enjoyable living environment. With a variety of cafes, restaurants, pharmacies, parks, physicians, places of worship, hospitals, and theaters within close proximity, residents have easy access to essential services and recreational activities. The area also boasts reliable transportation options such as Delta Cargo and CVG International Arrivals Hall for those who may need to travel frequently. The presence of reputable healthcare facilities like Cincinnati Children's Green Township and Mercy Health - West Hospital Campus ensures quality medical care is easily accessible. Overall, this community presents a well-rounded living experience with something for everyone to enjoy.

Cafes

• Biggby Coffee (1.7 miles)
• Starbucks (5.4 miles)
• Willie's Sports Cafe (5.5 miles)
• Funny Farm Coffee (8.9 miles)
• Starbucks (9.1 miles)

Restaurants

• Kreimer's Bier Haus (2.4 miles)
• Skyline Chili (3.7 miles)
• Valle Escondido Mexican Grill (4.5 miles)
• Cracker Barrel (4.6 miles)
• Bob Evans (4.7 miles)
• O'Charley's Restaurant + Bar (4.7 miles)
• McDonald's (5.1 miles)

Pharmacies

• Brossart Pharmacy (2.8 miles)
• Remke Bigg's (4.5 miles)
• Walgreens (4.7 miles)
• Walgreens (7.3 miles)
• Walgreens (7.4 miles)
• CVS Pharmacy (7.9 miles)
• Walgreens (8.3 miles)

Parks

• Miami Whitewater Forest (4 miles)
• Fernbank Park (6.4 miles)

Physicians

• Harrison Pediatrics (4.6 miles)
• Good Samaritan Western Ridge (4.6 miles)
• Beacon Orthopaedics & Sports Medicine (5.4 miles)
• Tibbe Jill MD (5.7 miles)
• St Elizabeth Health Care (6.9 miles)
• White Oak Family Practice (8.4 miles)
• Cincinnati Foot Care (8.4 miles)

Places of Worship

• New Beginnings Worship Center (5.8 miles)
• White Oak Chapel (8.8 miles)
• Vineyard Church Northwest (9 miles)
• Macedonia Christian Church (10.4 miles)
• St Dominic Church (11.2 miles)
• St Martins Catholic Church (11.3 miles)

Hospitals

• Cincinnati Children's Green Township (6.3 miles)
• Dearborn County Hospital (7.2 miles)
• Bed Techs (8.2 miles)
• Mercy Health - West Hospital Campus (8.3 miles)
• The Dearborn County Hospital Foundation (9.2 miles)

Theaters

• Cinemark (6.5 miles)

Transportation

• Delta Cargo (11.1 miles)
• CVG International Arrivals Hall (11.3 miles)