Rocky River Healthcare Of Westpark
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4650 Rocky River Drive, Cleveland, OH 44135
For more information about senior living options: (844) 490-3973
The staff is amazing. The building looks amazing and residents look very happy and healthy. The staff are awesome. The facility is clean and well appointed, with bright and cheerful colors. The leadership team works night and day on behalf of the residents, and the care is superb. The therapy staff is A plus. The receptionist was very helpful and welcoming, and personally walked visitors to their family members' rooms. The facility is like a family and feels welcoming to residents and visitors. The team is truly great, greeted with a smile, honest and forthcoming, always willing to lend a hand. The staff provides personal attention to residents' care. Rachel Wacker is praised for always helping and being a great worker.
The staff couldn't care less about the residents. The building is infested with bugs. There is a lot of neglect and verbal abuse. The facility is short-staffed, and requests for help are ignored. Some nurses don't want to work, and the night staff are lazy. Several nurses didn't know how to give IV medications properly. There were blood-looking stains on the wall and no hand soap, with no call lights or answered calls. The rooms have broken call buttons, no heat, and broken beds. They pumped morphine too frequently and ignored family concerns. The place is a sad excuse for a healthcare facility and should be shut down. Not like the brochure shows. Chris Thompson is a fake supervisor, lies, and steals.The collection of reviews paints a picture of a facility that inspires both warm devotion and sharp concern. On one hand, many observers praise the environment, the warmth of the people who work there, and the sense of family that seems to permeate day-to-day life. On the other hand, others recount troubling experiences that raise serious questions about staffing, safety, and consistent quality of care. Taken together, the notes illustrate a complex reality: a place that can feel like a welcoming home to some and a troubling, even dangerous, environment to others.
A strong throughline in the positive remarks is the palpable kindness and attentiveness of the staff. Visitors repeatedly mention being greeted with smiling faces, feeling welcomed by receptionists who go beyond the call of duty, and experiencing care that feels personal and compassionate. Observations like "the staff is amazing," "greeted with a smile," and "the facility takes care of my loved one so well" recur throughout. Several comments highlight a bright, cheerful atmosphere - clear evidence of improvements to the building, clean settings, and the use of bright colors designed to lift spirits. The leadership team is praised by some for their tireless work on behalf of residents, and there are strong endorsements for specific teams, including therapy staff described as "A plus." Another common theme is how well the facility supports family involvement: staff members who personally escort visitors to a loved one's room, and accommodations that help families feel connected and confident in the care being provided.
There are also numerous stories of personal connection and gratitude. Multiple reviewers stress that the environment can feel like a family - a place where compassion goes beyond routine tasks. Comments such as "the staff works hard and very compassionate," and "the facility is like a family and is great for people" emphasize the emotional warmth that some families experience. There are individual laudations as well: praise for particular staff members who consistently go the extra mile, and stories of residents forming bonds with roommates that leave families feeling reassured about the quality of daily life. For some, this sense of belonging and the visible dedication of caregivers are compelling reasons to view the center positively, especially during difficult health journeys.
Yet the reviews do not lack cautionary notes. A substantial subset focuses on serious shortcomings that undermine the positive impressions. Critics describe chronic understaffing and a perceived lack of accountability among some nurses, with complaints that assistance or medication requests are frequently delayed or ignored. There are vivid accusations of neglect, as well as observations about unprofessional behavior and an overall sense that compassion is unevenly distributed. Some readers recount long wait times after calling for help, broken or malfunctioning call buttons, and a perception that the facility is not reliably responsive to urgent needs. Several accounts describe a troubling gap between the care one hopes to receive and the care that was actually delivered, including episodes of being left without necessary medical attention or hydration, and concerns about medication administration.
A number of reviews take aim at the more systemic, safety-related concerns. In one particularly harrowing recounting from the COVID era, a patient describes inadequate infection control and substandard hospital-to-facility care: masks rarely worn by staff, lack of basic supplies like hand soap, visible cleanliness problems, and a lack of appropriate responses to health needs during recovery from surgery. The account details underwhelming dining experiences, a lack of call lights and timely medical responses, undercooked meals, and delays in essential medical follow-ups. A concerning pattern emerges about medication management and the coordination of care, including claims of medication being withheld or dosage decisions being questioned, and delays that could seriously impact health outcomes. One reviewer even reports a nurse sleeping on shift with a syringe nearby, an allegation that, if true, would be deeply troubling. Weight loss, inconsistent access to rehabilitation, and unreliable transportation to appointments add to a narrative of care that fails some residents during critical times.
Other comments broaden the critique beyond isolated incidents to broader facility conditions. A few reviewers mention issues such as infestations of bugs, nonfunctional call systems, heat problems, or aged room infrastructure like broken beds. There are also pointed warnings from families: do not rely on glossy brochures or general impressions alone; seek out current resident experiences, tour during times of peak activity, and ask pointed questions about staffing ratios, medication administration, and responsiveness. Some reviews explicitly warn prospective families away, describing the facility as unsafe and suggesting that their loved ones would be better served elsewhere.
Interwoven with the broad spectrum of praise and complaint are human moments that complicate the portrait. Several reviewers highlight other staff members who, while not universally praised, are singled out for positive, meaningful contributions - like a social worker who helped a family find housing and a colleague who consistently supports residents and families. Conversely, there are suggestions of internal tensions and dissatisfaction among staff, including references to individuals who are described as untrustworthy or ineffective. The resulting texture is one of imperfect reality: moments of exceptional care and profound warmth coexist with days of frustration and fear for some residents and families.
In sum, the reviews present a facility that can feel like a sanctuary to some and a source of serious concern to others. On the bright side, the environment can be bright, welcoming, and deeply caring, with compassionate staff, a family-like culture, and visible efforts by leadership to improve. On the dark side, there are persistent warnings about understaffing, inconsistent care, safety and cleanliness issues, and experiences that fall far short of what one would expect for vulnerable residents. For anyone considering this center, the takeaway is clear: there is significant potential here, but it is entwined with substantial risk signals. Prospective families should conduct thorough, current assessments, ask direct questions about staffing, medication practices, safety protocols, and resident experiences, and weigh personal experiences against the broader, mixed record reflected in these reviews.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rocky River Healthcare Of Westpark in Cleveland, OH is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can get their hair styled or enjoy other beauty treatments. Residents can also enjoy their favorite shows or movies on cable or satellite TV in the comfort of their own rooms. For transportation needs, there is a community-operated transportation service available.
There is a computer center equipped with internet access for residents to stay connected with loved ones or browse the web. The dining room provides restaurant-style meals for residents to enjoy together. For those who prefer cooking their own meals, there is a kitchenette available as well.
To promote physical fitness, there is a fitness room where residents can exercise and stay active. Additionally, there is a gaming room for entertainment purposes. Residents who appreciate nature can spend time in the garden or outdoor space.
Housekeeping services are provided to ensure that living spaces are clean and tidy. Each resident has their own private bathroom for convenience and privacy. Wi-Fi/high-speed internet is available throughout the community.
In terms of care services, there is a 24-hour call system and supervision to ensure the safety and security of residents at all times. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly.
Special dietary needs are catered to with diabetes diets and special dietary restrictions being accommodated. Meal preparation and service are provided to ensure that residents receive nutritious meals.
The community offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities for residents to engage in socialization and recreation. Additionally, concierge services are available to assist with any additional needs or requests.
Conveniently located nearby are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals, providing easy access to essential services and amenities for residents.
Overall, Rocky River Healthcare Of Westpark provides a comfortable and supportive environment for seniors seeking assisted living with a range of amenities and care services to meet their needs.
Rocky River Healthcare Of Westpark is located at 4650 Rocky River Drive, Cleveland, OH 44135 in Cuyahoga County, Ohio
Rocky River Healthcare Of Westpark on seniors.fyi includes 4 photos including images showing garden, dining, landscaping, tree, outdoor seating, trees, living room, television, and more.
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