Larchwood Village Retirement Community
Save4110 Rocky River Drive, Cleveland, OH 44135
For more information about senior living options: (844) 490-3973
The collection of remarks about Larchwood Village paints a picture of a facility that inspires strong feelings on both ends of the spectrum. On the one hand, there are many affirmations from families and former staff who describe the place as loving, welcoming, and attentive. They highlight that the staff are friendly, professional, and consistently kind to residents, and they frequently point to tangible moments of progress and comfort for their loved ones. Several reviewers emphasize that the environment feels calm and home-like, with clean surroundings and a sense of genuine care from caregivers and nurses alike.
A number of commenters specifically praise the continuity and quality of care their loved ones receive. One person notes that the facility "takes wonderful care" of their mother and that the staff are always welcoming and knowledgeable. Others recount seeing meaningful improvements in their relatives, such as recovery after a stroke or progress in rehabilitation, and describe the nurses as consistently nice and attentive. Additional voices commend the administration and care teams for creating a supportive atmosphere, and some reviewers even describe the facility as a strong fit for both rehab and independent living within the same campus, underscoring the facility's convenient location and accessible, clean building.
There's also a consistent thread highlighting leadership that genuinely cares about residents. Several positive reviews stress that when administrators focus on the well-being of residents and cultivate a compassionate culture, the entire staff follows that tone. These voices attribute a warm, respectful, and patient-centered climate to Larchwood Village, and they express confidence in recommending the facility to families seeking quality care. The sentiment is that, despite the inherent challenges of running an assisted living or rehab operation, strong, empathetic leadership can make a meaningful difference in the daily experience of residents and their families.
However, the reviews are not without hard criticisms. A recurring name - Kelsey Shank - appears in multiple comments as an administrator perceived as unprofessional by several caregivers and staff. Accusations include a harsh treatment of workers, a disregard for questions, and a sense that some residents are spoken about as if they do not matter. These claims extend to allegations that staff morale and job security were impacted by how policies and expectations were enforced, and some reviewers express concern that such leadership behavior contradicts the positive culture described by others. A number of family members assert they would not overlook these issues and even suggest potential legal action, indicating a deep gulf between what some residents experience and what others report.
Beyond individual leadership concerns, there are serious operational complaints about the facility's day-to-day environment. Reviewers describe filth and unresponsiveness at times, with reports of calls not being answered or returned, and incidents suggesting insufficient staffing or attention to cleanliness. There are alarming claims of preventable infections linked to care gaps, and one reviewer mentions black mold in a resident's apartment following a roof leak - a problem they say has not been adequately addressed. The theme across these accounts is a sense that basic standards of upkeep, safety, and timely communication are not consistently met, leading to distrust and heightened worry for families relying on the facility.
In a few accounts, the tone turns particularly negative, with assertions of theft or neglect that go beyond the usual complaints about care. Some reviewers claim that loved ones' sentimental items were stolen after death or mishandled in a way that feels exploitative. While these statements are highly charged, they appear within a broader pattern of dissatisfaction about trust, transparency, and accountability in how the facility manages residents' belongings and end-of-life items. These extreme claims contribute to a perception that, for some families, the experience at Larchwood Village can be fraught with fear and disappointment rather than comfort and reassurance.
Taken together, the set of reviews reveals a facility that can deliver excellent care in a supportive, well-regarded environment for many residents and families while also experiencing significant, sometimes severe, challenges in leadership, communication, cleanliness, and safety. The positive anecdotes emphasize a culture of compassion, approachable staff, and meaningful progress for residents. The negative voices highlight concerns about specific administrators, inconsistent facility conditions, and alleged gaps in responsiveness and respect. Whether Larchwood Village rises to meet every family's expectations seems to depend heavily on the particular unit, the leadership on duty, and the day-to-day realities of resource availability and accountability. If you're considering this facility, it would be prudent to speak directly with multiple staff members and families, tour the building, and ask about current protocols for infection control, maintenance issues, and how concerns are handled when they arise.
Larchwood Village Retirement Community in Cleveland, OH is a premier assisted living community offering high-quality care and a wide range of amenities. As a Continuing Care Retirement Community (CCRC), Larchwood Village provides various levels of care to meet the evolving needs of its residents.
The community features a Skilled Nursing Facility for individuals who require specialized medical attention. Residents can rest easy knowing that there is a 24-hour call system and staff supervision available to ensure their safety and well-being around the clock.
Larchwood Village boasts an array of amenities to enhance the living experience for its residents. The community offers air-conditioned apartments that are fully furnished, featuring private bathrooms and kitchenettes. Residents can enjoy cable or satellite TV in their own comfortable spaces or gather with friends in the inviting indoor common areas. For those who wish to connect digitally, Wi-Fi/high-speed internet access is available throughout the community.
The dining experience at Larchwood Village is truly exceptional, providing restaurant-style meals prepared with careful consideration to special dietary restrictions. Residents have the convenience of having meals provided for them while enjoying the option of tailored menus to accommodate their specific needs.
Engaging activities are an integral part of life at Larchwood Village. The community sponsors a variety of on-site events and resident-run activities designed to promote socialization and mental wellness. Fitness programs, planned day trips, and concierge services offer opportunities for residents to stay active and explore their surroundings.
Location plays a significant role in choosing an assisted living community, and Larchwood Village excels in this aspect as well. With numerous nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals, residents can easily access essential services and enjoy outings within close proximity.
Larchwood Village Retirement Community truly embodies a commitment to providing exceptional care within a vibrant living environment. With its comprehensive care services, top-notch amenities, delightful dining options, engaging activities, and convenient location, Larchwood Village is an ideal choice for seniors seeking a fulfilling retirement experience in Cleveland, OH.
This part of Cleveland, Ohio offers a convenient and vibrant lifestyle for seniors. With close proximity to CCF Fairview Hospital and various pharmacies like Walgreens and CVS, healthcare services are easily accessible. Transportation options such as car rental centers and Cleveland-Hopkins International Airport make traveling convenient. The area also boasts a variety of cafes, parks, restaurants, physicians' offices, and places of worship providing ample opportunities for social activities and community engagement. Overall, this neighborhood provides a well-rounded living experience with access to essential amenities and services for seniors looking to settle in the Cleveland area.
Larchwood Village Retirement Community is located at 4110 Rocky River Drive, Cleveland, OH 44135 in Cuyahoga County, Ohio
Larchwood Village Retirement Community on seniors.fyi includes 14 photos including images showing healthcare, interior, decor, exercise equipment, nurse, dining, exercise, fitness, and more.
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