O'Neill Healthcare Fairview Park

Pros

• The PT and OT girls at the facility were amazing.
• The staff at O'Neill Healthcare Fairview Park was helpful and friendly during the tour.
• The facility and employees were very friendly and clean.
• The physical therapy at the facility was great.
• The facility had a beautiful appearance.

Cons

• The staff at the facility was awful and provided terrible service.
• The nurse, Dawn, made disrespectful comments to a patient and neglected their needs.
• The room was not cleaned properly and the patient was not properly cared for.
• One of the aides smelled like weed and ignored the patient's family in their presence.
• The facility failed to reimburse for lost clothing despite promises to do so.
• The facility did not communicate with the patient's family about critical medical situations.
• The staff did not follow through with necessary care instructions, leading to serious health issues for a patient.
• The facility was understaffed and did not provide adequate care for patients.
• Management at the facility lied about the quality of care that would be provided for a dementia patient.
• The staff neglected basic needs such as feeding, bathing, and providing appropriate clothing for a patient.

Review

In a series of scathing reviews, numerous individuals expressed their dissatisfaction with the care and services provided by O'Neill Healthcare Fairview Park. One reviewer complained that the staff was unhelpful and inattentive, with their mother waiting two hours for a grilled cheese sandwich only to receive it cold. They also mentioned that the nurse had accused their mother of acting like a drug addict when requesting pain medication. Additionally, they claimed that their mother's room was not cleaned until they made a formal complaint and that she went unwashed for days at a time. Another aid even entered the room smelling like weed without acknowledging them. However, amidst these negative experiences, the reviewer did express appreciation for the physical therapy and occupational therapy teams.

Another individual shared their disappointment regarding reimbursement for lost clothes during their loved one's stay. They had been promised compensation by a former employee named Liz but never received it. Despite reaching out to the new administrator Megan, there was still no resolution or response from the facility. Frustrated by the lack of accountability, they vowed to report the issue to the Better Business Bureau and Ohio Attorney General.

A heart-wrenching review detailed a tragic set of events experienced by another person's mom at O'Neill Healthcare Fairview Park. The facility allegedly failed to communicate when their mother "coded" twice, resorted to performing surgery on her pancreas without following discharge orders from the hospital, and neglected to address severe constipation which eventually led to a perforated colon. The reviewer questioned why proper protocols were not followed and criticized both facility management and record-keeping practices.

Contrasting with these negative experiences, one reviewer commended the friendliness of staff members and cleanliness of the facility as well as their caring nature towards patients. They acknowledged occasional delays due to high patient volume but were overall satisfied with O'Neill Healthcare Fairview Park.

Conversely, another individual recounted an experience plagued by apparent understaffing issues, neglectful care, and unresponsive employees. They described alarm bells constantly going off and few staff members available to assist patients. The reviewer's mother was left unable to feed herself while trays were placed out of her reach, and despite pulling the assistance cord, it took 37 minutes for anyone to respond. Frustrated with the lack of attention and inadequate care, the reviewer ultimately decided to move their mother to a different nursing home.

Lastly, a frustrated family member criticized the misleading promises made by O'Neill Healthcare Fairview Park's sales and admissions departments. While seeking rehabilitation for their father with advanced dementia, they claimed that the facility did not provide adequate care or ensure proper staffing levels. Family members had to spend numerous hours at the facility each day and even hired additional help to ensure their father was not neglected. The reviewer alleged that staff members ignored signs indicating their father's needs and neglected basic tasks such as feeding him and providing personal hygiene care. They also recounted an incident where their father was sent to a doctor's appointment without appropriate clothing for the weather.

In summary, these reviews capture a range of negative experiences at O'Neill Healthcare Fairview Park, including issues with staff attitudes, delays in service provision, neglectful care practices, unresponsiveness regarding lost belongings and reimbursements, misleading promises from management regarding quality of care, and poor communication about critical medical situations.

This part of Fairview Park, Ohio, offers a variety of amenities and services that cater to senior living. With several parks in close proximity, residents can enjoy outdoor activities and scenic walks. Pharmacies are conveniently located for easy access to medications and healthcare needs. There are also plenty of cafes and restaurants for socializing and enjoying meals with friends. Nearby hospitals and physicians provide quality medical care, ensuring peace of mind for seniors. Additionally, places of worship offer spiritual support and community engagement. The area also has transportation options available for convenience and accessibility. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle down in Fairview Park.

Parks

• Bohlken Park (0.6 miles)
• Bain Park (0.8 miles)
• Tri-City Park (1.2 miles)
• Metroparks Rocky River Reservation North (1.9 miles)
• Niagara Park (2.2 miles)
• Rocky River Reservation (3.3 miles)
• Lakewood Park (4.1 miles)

Pharmacies

• Marc's Stores (0.8 miles)
• Walgreens (1 miles)
• Marc's Stores (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Discount Drug Mart (2.7 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.2 miles)
• Starbucks (3.5 miles)
• Rising Star Coffee Roasters (3.9 miles)
• Starbucks (4.4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.5 miles)

Hospitals

• Cleveland Clinic - Fairview Hospital (1.4 miles)
• CCF Fairview Hospital (1.4 miles)
• St John Medical Center (4.9 miles)

Restaurants

• Joe's Deli & Restaurant (1.8 miles)
• Mitchell's Ice Cream (2.3 miles)
• Wine Bar Rocky River (2.3 miles)
• First Watch (2.4 miles)
• Panini's Bar and Grill (2.4 miles)
• Fat Heads Brewery & Saloon (2.7 miles)
• The Avenue Tap House (2.8 miles)

Transportation

• Cleveland Rental Car Center (1.8 miles)
• National Car Rental (1.9 miles)
• Hertz Rent A Car (1.9 miles)
• Concourse B (2.6 miles)
• American Airlines Ticket Counter (2.6 miles)
• United Airlines Ticket Counter (2.7 miles)
• TSA Checkpoint C (2.7 miles)

Physicians

• Premier Physicians (2.6 miles)
• Orthopedic Associates Westlake (2.8 miles)
• North; Shore Gastroenterology & Endoscopy Center (3.3 miles)
• Bay Dental Offices (4.2 miles)
• Cuyahoga County Board of Health (4.4 miles)
• Fairview Ob Gyn Associates Crocker (5.2 miles)
• Southwest Family Physicians (5.4 miles)

Places of Worship

• Jehovah's Witnesses (4.9 miles)
• St Ignatius of Antioch Church (5 miles)
• St Barnabas (6.2 miles)

Theaters

• Regal Crocker Park & Imax (5.4 miles)