West Park Commons

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West Park Commons West Park Commons

West Park Commons

4106 Rocky River Drive, Cleveland, OH 44135

For more information about senior living options: (844) 490-3973

3.6 from 27 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
0
1 stars
9

Assisted Living

Overall Review of West Park Commons

Pros

  • pro The facility is amazing and takes wonderful care of residents.
  • pro The staff are always welcoming and knowledgeable.
  • pro Issues are resolved quickly and appropriately.
  • pro This facility is the best among local options.
  • pro Everybody is very nice and professional; family members will feel at home.
  • pro The administration staff are awesome and truly care about families.
  • pro Leadership sets a compassionate culture that leads to high-quality care.
  • pro The staff exhibit tenderness, care, and compassion toward residents.
  • pro Larchwood is a wonderful facility with friendly staff and a clean building.
  • pro The facility provides outstanding care and has a fantastic culture.
  • pro The location is convenient, with nearby amenities and a pleasant atmosphere.
  • pro The facility has a great group of professionals.
  • pro It comes highly recommended for professionals seeking healthcare careers and for families seeking senior care.

Cons

  • pro Kelsey Shank is described as very unprofessional and as treating caregivers and housekeepers like dirt.
  • pro She is said not to care about the residents and to speak to them as if they do not matter.
  • pro Residents have spoken poorly of her, yet she remains employed at the facility.
  • pro The facility is described as horrible for loved ones, with staff not doing their jobs and the environment filthy.
  • pro The staff are accused of not answering or returning phone calls.

Review

Larchwood Village elicits a very mixed chorus of experiences. On one end of the spectrum, several reviewers paint a picture of a place that genuinely cares for residents and their families. They describe a welcoming, knowledgeable staff and a facility that feels like home. The parents and grandparents who have lived there are said to receive attentive, compassionate care, with one account praising how fast issues are resolved when they arise. In these viewpoints, the campus is described as a convenient Cleveland-area location, with a clean building and professional ambiance that instills confidence in families that their loved ones are in good hands. The sentiment from these voices is that this is among the best options in the region, and some even express a strong willingness to recommend the facility to others.

But beneath that hopeful narrative sits a robust collection of complaints that reveal significant frustration and fear about what can happen behind the scenes. One former employee recounts a troubling dynamic with a supervisor who allegedly discouraged questions, and a personal health setback - pneumonia - that led to a two-week hospital stay, followed by a written disciplinary action upon returning to work. This account suggests a punitive environment where staff may feel stifled and unsupported, even when dealing with their own health crises, which casts a shadow over the workplace culture.

The concerns about management intensify with specific accusations about an administrator named Kelsey Shank. Several reviewers describe her as unprofessional, claiming she treats caregivers and housekeepers as if they "are dirt on a wall." They allege she shows little regard for the residents' dignity and that she remains in a leadership role despite persistent criticisms. Some comments imply that ownership or higher-level backing enables her to stay, and they warn that such a culture will prevent the facility from ever achieving a five-star status unless there are meaningful changes.

Other voices are unequivocal in their dissatisfaction: a review describes a "horrible facility" where staff do not perform their jobs, conditions are filthy, and phone calls go unanswered. The claim is stark - preventable infections have occurred due to inadequate care - and the reviewer asserts they would not advise anyone to place a loved one there. The sentiment is reinforced by anecdotes of rude, dismissive management and of a facility that fails to meet basic expectations for communication and responsiveness.

The level of dissatisfaction isn't isolated to a single administrator or department. Additional comments refer to rude behavior from management and to serious maintenance problems - most notably, a long-standing issue with black mold in a resident's apartment due to a roof leak, with the implication that nothing has been done to remedy it. These reports contribute to a broader perception that some parts of the operation are not living up to the standards families expect, especially in terms of safety and basic upkeep.

Yet the narrative isn't one-sided. There are plenty of positive experiences that celebrate the facility's strengths. Some reviewers describe staff as friendly and professional and say their family members feel at home in the environment. The building is repeatedly described as clean, and the staff are praised for the care they provide. There are accounts of successful rehabilitative progress for residents who have suffered health setbacks, including strokes, with families expressing gratitude for the nursing and rehab teams and their role in recovery.

Leadership and culture appear as a central theme in several glowing accounts. A number of reviewers credit the administrator and other leaders with making a real difference in the lives of residents and families, arguing that when leadership genuinely cares, it can shape the entire organization's tone and performance. This perspective suggests that the best aspects of Larchwood Village - its warmth, its care ethic, and its sense of community - come from a committed, people-first leadership approach. Some even describe the administration staff as awesome and emphasize their ongoing dedication to residents and families.

The reviews also reflect a tension between long-term residence experiences and periodic job dissatisfaction. Some families speak highly of the care their loved ones receive over many years, including positive progress after serious health events and a sense of trust in the caregivers who support daily living and recovery. In contrast, others warn potential residents away, citing fear of neglect, unresponsiveness, or even theft of sentimental items. The latter claim - "they wait for you to die then steal your sentimental values" - is extreme, but it underscores the depth of mistrust some families feel when bad experiences collide with their expectations of dignity and respect for a loved one's possessions.

In the end, the cluster of reviews presents a facility that can feel like two different realities coexisting in the same building. For some families, Larchwood Village is a place of genuine care, professional staff, and a home-like atmosphere where residents flourish and staff go the extra mile. For others, the same space is a source of frustration, with reports of unresponsive management, perceived mistreatment of caregivers, maintenance problems, and concerns about safety and cleanliness that undermine trust. Across the board, the recurring themes emphasize how critical leadership, clear communication, and a culture of accountability are to shaping the experience for residents and their families.

Features

Housing

  • 41 resident community capacity 41 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (3 miles away) Cleveland-Hopkins International (3 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

West Park Commons is a fully furnished assisted living community located in Cleveland, OH. Our residents enjoy a range of amenities designed to make their lives comfortable and convenient. Each apartment is equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. Our dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by our staff.

We understand the importance of maintaining an active and social lifestyle, so we provide a variety of activities for our residents to participate in. These include resident-run activities as well as scheduled daily activities that cater to different interests and preferences. Our mental wellness program ensures that our residents receive the support they need to maintain their emotional well-being.

At West Park Commons, we prioritize the health and safety of our residents. Our staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that our residents take their medications correctly.

We understand that each individual has unique dietary needs, which is why we accommodate special dietary restrictions such as diabetes diets. Our dedicated chefs prepare meals according to these requirements while ensuring they are both nutritious and delicious.

Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This allows easy access for our residents to various services and amenities in the surrounding area.

Overall, West Park Commons offers a comfortable living environment with all the necessary care services and amenities to enhance the quality of life for our residents.

Nearby Places of Interest

Hospitals

  • CCF Fairview Hospital (0.5 miles)
  • Cleveland Clinic - Fairview Hospital (0.5 miles)

Pharmacies

  • Marc's Stores (0.5 miles)
  • Walgreens (0.6 miles)
  • Walgreens (2.1 miles)
  • Marc's Stores (2.2 miles)
  • Walgreens (2.6 miles)
  • Marc's Stores (2.7 miles)
  • CVS Pharmacy (2.7 miles)

Transportation

  • Cleveland Rental Car Center (1.6 miles)
  • National Car Rental (1.6 miles)
  • Hertz Rent A Car (1.6 miles)
  • Cleveland-Hopkins International Airport (CLE) (2.3 miles)
  • American Airlines Ticket Counter (2.3 miles)
  • United Airlines Ticket Counter (2.4 miles)
  • Concourse B (2.4 miles)

Cafes

  • Panera Bread (1.8 miles)
  • Starbucks (1.9 miles)
  • Rising Star Coffee Roasters (3.1 miles)
  • Starbucks (3.1 miles)
  • Starbucks (4.7 miles)
  • Ready Set Roasters (5.3 miles)
  • Starbucks (5.5 miles)

Parks

  • Bohlken Park (1.8 miles)
  • Metroparks Rocky River Reservation North (1.8 miles)
  • Niagara Park (1.9 miles)
  • Bain Park (1.9 miles)
  • Tri-City Park (2.7 miles)
  • Lakewood Park (3.7 miles)
  • Rocky River Reservation (4.1 miles)

Restaurants

  • Joe's Deli & Restaurant (2 miles)
  • Barrio (2.5 miles)
  • Ferris Deli & Restaurant (2.7 miles)
  • Mitchell's Ice Cream (2.7 miles)
  • Wine Bar Rocky River (2.7 miles)
  • First Watch (2.7 miles)
  • The Avenue Tap House (2.8 miles)

Physicians

  • Cuyahoga County Board of Health (3.1 miles)
  • Premier Physicians (4.1 miles)
  • Orthopedic Associates Westlake (4.2 miles)
  • North; Shore Gastroenterology & Endoscopy Center (4.7 miles)
  • Southwest Family Physicians (5 miles)
  • Ent Allergy Health (5.2 miles)
  • Bay Dental Offices (5.7 miles)

Places of Worship

  • St Ignatius of Antioch Church (3.8 miles)
  • St. Rocco's Church (6.2 miles)
  • Jehovah's Witnesses (6.3 miles)

Frequently Asked Questions

Where is West Park Commons?

Nearby Communities

Assisted Living in Nearby Cities

Related Resources

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