Hillside Plaza

Save

  • Interior

    A view of a hospital room with two beds separated by a curtain, highlighting the typical environment for patient care.

  • Decor

    A cozy lounge area featuring comfortable seating, a bookshelf, and decorative elements.

  • Building

    A modern building with large windows, surrounded by landscaped greenery and a parking lot.

  • Bedroom

    A cozy hospital room featuring a bed, table, and window with natural light.

  • Dining

    A cozy dining area featuring wooden tables, chairs with purple upholstery, and bright red curtains filtering natural light.

  • Lobby

    The reception area of Hillside Plaza featuring a modern design.

  • Lounge

    A stylish and modern lounge area featuring comfortable seating and contemporary decor.

  • Waiting Area

    A view of the reception area in a hospital with a long corridor leading to patient rooms.

Hillside Plaza

18220 Euclid Avenue, Cleveland, OH 44112

For more information about senior living options: (844) 490-3973

3 from 32 reviews
5 stars
14
4 stars
1
3 stars
1
2 stars
2
1 stars
14

Skilled Nursing Facility

Overall Review of Hillside Plaza

Pros

  • pro The staff and residents are welcoming and friendly, creating a positive overall experience.
  • pro The facility is described as a place people would recommend for therapy due to its positive reputation.
  • pro A friend who underwent rehab there recovered quickly, with the staff providing strong support throughout the stay.
  • pro The residents are nice and the staff are extremely knowledgeable, with an excellent management team.
  • pro The place is loving and caring, with professional and kind staff who genuinely care.
  • pro The dietary department is praised for knowing what they're doing and delivering good food.

Cons

  • pro The facility has too few aides for about 20 residents per hall, making proper care impossible.
  • pro Staff allegedly left a resident screaming in pain for hours, begging to be taken to the hospital.
  • pro Small bugs flying around the facility give a poor impression of care and cleanliness.
  • pro Hillside Plaza is criticized for incompetent administration, a useless social worker, and a focus on money over residents' well-being.
  • pro The reviewer felt they were not informed about a loved one's weight loss, describing the care as disappointing.
  • pro A family member reported a patient developed blisters with poor communication and disrespectful treatment.
  • pro The facility is described as unclean and stinky, suggesting issues serious enough for health inspections.
  • pro The night crew is described as cruel and unprofessional, with a nurse cited as having an attitude and medications changed without consent.
  • pro The facility is labeled unprofessional and described as the worst nursing home ever.
  • pro A reviewer urges others not to send their loved ones there.

Review

The reviews paint a facility with a striking contrast between warmth and concern on one hand, and frustration and alarm on the other. A number of voices describe the environment as welcoming and supportive, with residents and staff appearing to share a genuine sense of care. Several reviewers mention that those they interacted with were friendly, that the facility felt inviting, and that the therapy experience could be positive and productive. In particular, there are mentions of helpful, knowledgeable staff across disciplines, from therapy teams to nursing care, and a management group that is described as excellent or very effective. One reviewer notes that the administrator was kind and spent time touring with families, and another highlights a dietary team that seemed to know what they were doing. A few families also express appreciation for the overall vibe, describing the place as loving and professional, with staff who were kind, patient, and attentive to their loved ones.

On the more favorable side, several people recount concrete, positive outcomes. A friend who went through rehab after a stroke recovered quickly, with the rehab team described as dedicated and caring. There are also accounts of residents forming social connections within the facility and of caregivers who take pride in doing their best for those they serve. A reviewer mentions that their father's time at Hillside helped him become popular within the facility community, which, while a personal and somewhat informal measure, reflects a sense of social well-being during the stay. Food quality is praised by at least one reviewer who notes their mom loves the meals and attributes this to the dietary staff's competence. Taken together, these reports suggest that when staff and programs align well with a resident's needs, the experience can be quite positive.

Yet a sizable portion of the feedback is highly critical, focusing on serious concerns about care, staffing, and administration. Several reviews describe glaring understaffing, with claims that only a couple of aides are responsible for large numbers of residents, making it difficult to provide proper care and timely attention. These accounts contain distressing anecdotes of patients experiencing pain or distress, including a loved one left screaming and begging for hospital care for hours, and others who felt neglected or dismissed. There are broader allegations that administrative priorities sometimes appear driven by finances rather than patient well-being, with some reviewers labeling the administration as incompetent and suggesting that compassion is not always the top priority. A few commentaries explicitly state that the facility is not suitable for loved ones and warn others not to send family members there.

Environmental and safety complaints also surface in the narratives. One reviewer mentions small bugs flying around, and another describes a strong odor of urine that the writer regarded as a poor sign for a care facility. There are also specific cautions about communication gaps with families - weight loss not being adequately reported, and important changes in a patient's condition or treatment not being clearly conveyed. The COVID-era restrictions prevented some family members from visiting, which compounded concerns about the ability of relatives to monitor and advocate for their loved ones. The criticism extends to perceived lapses in care during night shifts, with references to unprofessional behavior and staff attitudes that hindered respectful, patient-centered care.

A number of individual incidents and named concerns contribute to the highly polarized view. Reports of medication management problems - medications administered late, or changes made without clear consent - are paired with descriptions of unprofessional conduct by certain staff, including mentions of a nurse with a challenging attitude and a night-shift worker who is described in harsh terms. In one particularly stark set of notes, reviewers allege that some staff members are not fit for the responsibilities entrusted to them, with language that underscores strong frustration and fear about patient safety. There are also warnings about sending loved ones to the facility - ranging from social work inefficacy to outright distrust of administrative leadership - culminating in phrases like "do not come here" and "worst nursing home ever."

Taken together, the collection of notes presents a complex, uneven picture. For some families, Hillside offers a capable rehab program, attentive staff, and positive outcomes, especially in therapy and nutrition where the staff's expertise is evident. For others, the experience is marred by understaffing, perceived indifference, and administrative shortcomings that affect day-to-day care and communication. The most consistent thread across the negative comments is a sense that needed care is not reliably available, that patients' comfort and safety can be compromised, and that decisive improvements in staffing, oversight, and transparency are necessary.

This mix of praise and alarm underscores the importance of individualized assessment when considering care at this facility. For prospective families, the strongest takeaways are: there are certainly caregivers and programs within Hillside that residents and families have valued highly, particularly around therapy, food, and some staff members; but there are also persistent concerns about staffing levels, medication management, communication with families, and administrative priorities that have led to serious warnings from others. The overall impression is one of a facility with potential strengths in clinical care and compassion, shadowed by troubling reports that demand careful scrutiny and ongoing accountability.

Features

Housing

  • 47 resident community capacity 47 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (18 miles away) Cleveland-Hopkins International (18 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hillside Plaza is an assisted living community situated in Cleveland, OH. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

Each apartment in Hillside Plaza is equipped with cable or satellite TV, a dining room, and is fully furnished. Residents can enjoy spending time in the garden or outdoor space, as well as access Wi-Fi/high-speed internet throughout the community. Additionally, we have a small library for residents to relax and read.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diet for those who require it. Meal preparation and service are provided along with special dietary options for residents with restrictions.

At Hillside Plaza, we strive to provide not just physical care but also mental wellness support through our specialized program. Resident-run activities are organized regularly to keep them engaged and socializing with others. Daily activities are scheduled to ensure there is always something exciting happening within the community.

Conveniently located near various amenities, Hillside Plaza has cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for easy accessibility. Additionally, hospitals are also within close proximity for any medical emergencies.

At Hillside Plaza in Cleveland, OH we aim to create a warm and welcoming environment where residents feel comfortable and supported while maintaining their independence.

Nearby Places of Interest

Pharmacies

  • Walgreens (1 miles)
  • CVS Pharmacy (1.7 miles)
  • Discount Drug Mart (2.2 miles)
  • Cleveland Clinic - Stephanie Tubbs Jones Health Center (2.7 miles)
  • Rite Aid (2.7 miles)
  • CVS Pharmacy (2.9 miles)
  • Marc's Stores (2.9 miles)

Restaurants

  • Lady Luck Pub & Eatery (1.2 miles)
  • Scotti's Italian Eatery (1.9 miles)
  • Gus's Diner One Eight Five (2.1 miles)
  • Adams Place (2.3 miles)
  • Papa Joe's Submarines (2.5 miles)
  • Burger King (2.7 miles)
  • McDonald's (2.8 miles)

Places of Worship

  • South Euclid United Church of Christ (1.8 miles)
  • Messiah Luth Church of Lyndhurst (3.9 miles)
  • St Clare's Church (4.6 miles)
  • Temple Israel Ner Tamid (5.3 miles)

Parks

  • Desan Park (2.2 miles)
  • Anderson Field (2.9 miles)
  • Coventry PEACE Park (3.6 miles)
  • Coulby Park (4.7 miles)
  • Whiteford Park (4.7 miles)
  • Oakville Road Park (4.7 miles)
  • Willow Park (4.8 miles)

Physicians

  • Cleveland Clinic Severance Medical Arts (2.7 miles)
  • University Suburban Health Center (3.2 miles)
  • Euclid Medical Plaza (3.6 miles)
  • Senders Pediatrics (3.9 miles)
  • Cleveland Clinic - Cole Eye Institute (5 miles)
  • Cleveland Clinic - Taussig Cancer Center (5.1 miles)
  • Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (5.3 miles)

Hospitals

  • University Hospitals (2.8 miles)
  • Louis Stokes Cleveland VA Medical Center (4.4 miles)
  • Cleveland Clinic - W.O. Walker Center (4.9 miles)
  • Cleveland Clinic Children's Hospital Rehabilitation Center (5.8 miles)
  • Hillcrest Labor And Delivery (6.5 miles)

Cafes

  • Starbucks (3.8 miles)
  • Starbucks (6.2 miles)
  • Starbucks (6.5 miles)

Frequently Asked Questions

Where is Hillside Plaza?
What photos are available for Hillside Plaza in Cleveland, Ohio?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • private pay home careA Closer Look at Private Pay Home Care

    Private pay home care offers a flexible caregiving option for older adults and families who don't qualify for government programs, allowing them to directly fund in-home care services that range from daily assistance to specialized support. This model's customization potential enables aging in place while addressing financial considerations through strategic planning options, though clients must navigate marketplace challenges and ensure quality compliance.

  • what to do for arthritisComprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care

    Arthritis encompasses over 100 joint disorders affecting people of all ages, leading to symptoms like pain and stiffness that impair mobility and quality of life. Effective management involves early diagnosis, lifestyle changes, medical treatments, emotional support, and ongoing monitoring with healthcare professionals.

  • elderly fall preventionComprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls

    The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.