Hillside Plaza in Cleveland, OH

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  • Interior

    A view of a hospital room with two beds separated by a curtain, highlighting the typical environment for patient care.

  • Decor

    A cozy lounge area featuring comfortable seating, a bookshelf, and decorative elements.

  • Building

    A modern building with large windows, surrounded by landscaped greenery and a parking lot.

  • Bedroom

    A cozy hospital room featuring a bed, table, and window with natural light.

  • Dining

    A cozy dining area featuring wooden tables, chairs with purple upholstery, and bright red curtains filtering natural light.

  • Lobby

    The reception area of Hillside Plaza featuring a modern design.

  • Lounge

    A stylish and modern lounge area featuring comfortable seating and contemporary decor.

  • Waiting Area

    A view of the reception area in a hospital with a long corridor leading to patient rooms.

Hillside Plaza in Cleveland, OH

Information last verified:

18220 Euclid Avenue, Cleveland, OH 44112

For more information about senior living options: (844) 490-3973

3 from 35 reviews
5 stars
16
4 stars
1
3 stars
1
2 stars
2
1 stars
15

Overall Review of Hillside Plaza

Pros

  • pro Residents describe their stay at Hillside as wonderful.
  • pro The staff are helpful, professional, and caring.
  • pro The facility is described as excellent, with staff like Lisa LPN noted as especially helpful.
  • pro The staff and residents are welcoming and friendly, contributing to an overall positive experience.
  • pro Rehab and therapy services are praised for effectiveness and the dedication of the rehab team.
  • pro The dietary department knows what they’re doing and provides good meals.
  • pro Administration and nurses are supportive and caring toward residents.

Cons

  • pro Hillside Plaza is a joke.
  • pro The social worker is useless.
  • pro This facility needs to be shut down; they don’t do what they say they’re going to do.
  • pro Horrible reception; they only have two aides for about 20 residents.
  • pro The people that work here are awful; they left my mom screaming in pain.
  • pro Small bugs flying around the place; not a good look for this type of facility.
  • pro Not a good facility; it doesn’t deserve a star at all.
  • pro This nursing home is really unprofessional; they pass meds when they’re not supposed to.
  • pro The night crew is cruel and very unprofessional.
  • pro The administration lacks concern and is very incompetent.
  • pro If your dog is sick, don’t take them to Hillside Plaza.
  • pro The place stinks of urine.

Review

Hillside Plaza is best suited for seniors who need short- to mid-term rehabilitation and who thrive in a lively, community-centric setting. The facility tends to attract residents pursuing recovery after a stroke or other setback, where structured therapy, daily programming, and accessible staff can translate into tangible gains. Families often value the impression of approachability among aides, LPNs, and care staff, along with predictable routines and regular opportunities to socialize, meals, snacks, bingo, and group activities that keep residents engaged. This is not a sterilized, purely clinical environment; it works when progress hinges on motivation, consistency in routine, and hands-on, personable care. For those seeking highly regulated clinical oversight, or a serene, low-stimulation atmosphere with minimal daytime activity, alternatives may offer a better fit.

Those who may want to consider alternatives include families prioritizing flawless, 24/7 clinical supervision and meticulous care coordination. The reviews reveal mixed experiences with staffing levels and response times, and concerns about consistency across shifts. If a loved one requires constant, highly reliable monitoring, prompt medication management, or very tight infection control and safety practices, a facility with documented, uniform performance in those areas may provide greater peace of mind. Additionally, families that demand unambiguous, consistent communication from administration, and a transparent system for escalation and care planning, may find Hillside Plaza challenging if administrative responsiveness varies.

The principal pros hinge on accessible, friendly care teams and visible rehab-focused programming that can drive improvement. Positive anecdotes highlight responsive nurses, supportive therapy staff, and engaging social life that makes daily living feel purposeful. When therapy is well-coordinated and staff engage residents with warmth, these elements can offset some logistical gaps by keeping residents motivated and socially connected. The dietary and activity programming also contribute to overall well-being, contributing to appetite, mood, and participation in recovery goals. However, the strongest advantages are fragile if staffing gaps widen or if care tasks, such as timely med administration or incident communication, are inconsistent. In those cases, even enthusiastic programming cannot fully compensate for the risk of unmet needs.

Care gaps and operational inconsistencies emerge as the strongest counterweight to the positives. Reports of understaffing, too few aides for too many residents, and uneven treatment across shifts raise legitimate safety concerns. Families have described episodes of rude or inattentive interactions, delayed responses to requests, and, in some cases, medication management issues. Cleanliness and odor concerns have surfaced, signaling potential lapses in upkeep that can undermine trust and comfort. These issues are not inevitable, but they are persistent enough to demand serious scrutiny during a visit. Prospective families should verify current staffing ratios, review recent inspection or survey results, and tour at different times to observe how care is delivered under busier conditions. The capacity to consistently maintain high standards across all shifts will strongly influence a decision here.

Prudent due diligence during a tour is essential. Request a direct conversation with the administrator about staffing patterns, turnover, and the facility’s approach to care planning, medication administration, and family communication. Inquire about how weight changes are monitored during rehab, how therapy goals are documented and shared, and what safeguards are in place to ensure timely responses to emergencies or daily care needs. Ask to speak with frontline staff on different days and times, and seek fresh feedback from current residents or families about day-to-day experiences. This is a setting where the right alignment between resident needs and staff capacity can unlock meaningful improvement, but the opposite alignment can quickly magnify risks.

Ultimately, the decision hinges on aligning priorities with observed realities. Hillside Plaza offers a promising environment for rehab-minded seniors who respond well to proactive engagement, regular programming, and a personable care team. However, substantial questions remain regarding staffing consistency, administrative responsiveness, and basic care standards across all shifts. If a loved one requires steady, highly reliable care and a consistently calm, well-maintained environment, exploration of alternatives with stronger track records on staffing and safety may be warranted. For families choosing Hillside Plaza, coming in with clear expectations, a plan for ongoing communication, and a concrete set of care metrics will be essential to securing a positive, sustainable outcome.

Features

Housing

  • 47 resident community capacity 47 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (18 miles away) Cleveland-Hopkins International (18 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hillside Plaza is an assisted living community situated in Cleveland, OH. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

Each apartment in Hillside Plaza is equipped with cable or satellite TV, a dining room, and is fully furnished. Residents can enjoy spending time in the garden or outdoor space, as well as access Wi-Fi/high-speed internet throughout the community. Additionally, we have a small library for residents to relax and read.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diet for those who require it. Meal preparation and service are provided along with special dietary options for residents with restrictions.

At Hillside Plaza, we strive to provide not just physical care but also mental wellness support through our specialized program. Resident-run activities are organized regularly to keep them engaged and socializing with others. Daily activities are scheduled to ensure there is always something exciting happening within the community.

Conveniently located near various amenities, Hillside Plaza has cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for easy accessibility. Additionally, hospitals are also within close proximity for any medical emergencies.

At Hillside Plaza in Cleveland, OH we aim to create a warm and welcoming environment where residents feel comfortable and supported while maintaining their independence.

Nearby Places of Interest

Pharmacies

  • Walgreens (1 miles)
  • CVS Pharmacy (1.7 miles)
  • Discount Drug Mart (2.2 miles)
  • Cleveland Clinic - Stephanie Tubbs Jones Health Center (2.7 miles)
  • Rite Aid (2.7 miles)
  • CVS Pharmacy (2.9 miles)
  • Marc's Stores (2.9 miles)

Restaurants

  • Lady Luck Pub & Eatery (1.2 miles)
  • Scotti's Italian Eatery (1.9 miles)
  • Gus's Diner One Eight Five (2.1 miles)
  • Adams Place (2.3 miles)
  • Papa Joe's Submarines (2.5 miles)
  • Burger King (2.7 miles)
  • McDonald's (2.8 miles)

Places of Worship

  • South Euclid United Church of Christ (1.8 miles)
  • Messiah Luth Church of Lyndhurst (3.9 miles)
  • St Clare's Church (4.6 miles)
  • Temple Israel Ner Tamid (5.3 miles)

Parks

  • Desan Park (2.2 miles)
  • Anderson Field (2.9 miles)
  • Coventry PEACE Park (3.6 miles)
  • Coulby Park (4.7 miles)
  • Whiteford Park (4.7 miles)
  • Oakville Road Park (4.7 miles)
  • Willow Park (4.8 miles)

Physicians

  • Cleveland Clinic Severance Medical Arts (2.7 miles)
  • University Suburban Health Center (3.2 miles)
  • Euclid Medical Plaza (3.6 miles)
  • Senders Pediatrics (3.9 miles)
  • Cleveland Clinic - Cole Eye Institute (5 miles)
  • Cleveland Clinic - Taussig Cancer Center (5.1 miles)
  • Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (5.3 miles)

Hospitals

  • University Hospitals (2.8 miles)
  • Louis Stokes Cleveland VA Medical Center (4.4 miles)
  • Cleveland Clinic - W.O. Walker Center (4.9 miles)
  • Cleveland Clinic Children's Hospital Rehabilitation Center (5.8 miles)
  • Hillcrest Labor And Delivery (6.5 miles)

Cafes

  • Starbucks (3.8 miles)
  • Starbucks (6.2 miles)
  • Starbucks (6.5 miles)

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