Hillside Plaza in Cleveland, OH
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18220 Euclid Avenue, Cleveland, OH 44112
For more information about senior living options: (844) 490-3973
The staff and residents are described as very welcoming and friendly. The facility is praised for extremely knowledgeable staff and an excellent management team. The staff are professional and kind, and they care about their patients. The rehab team is dedicated and supportive, helping patients recover. The administrator is kind, and the facility is clean and well-kept. The dietary department is skilled, and residents enjoy the meals.
The staff are described as awful and left the resident's mother screaming in pain for hours. The facility is severely understaffed, with only two aides for about twenty residents per hall, making proper care impossible. The administration is incompetent and driven by money rather than residents' well-being. The social worker is useless, and staff can intimidate family members when they advocate for their loved ones. The place has small bugs flying around, reflecting poorly on the facility's cleanliness. The night crew is cruel and unprofessional, with nurses who change medications without permission and display rude attitudes. The facility is labeled the worst nursing home ever and is not recommended for anyone's loved ones.Hillside Plaza in Cleveland is best suited for families pursuing short-term, therapy-focused recovery after a medical event, where the emphasis is on rehabilitation services and a socially engaged environment. The facility earns praise for friendly, welcoming staff and residents who seem comfortable with the community around them. This is not presented as a long-term, high-touch care option where every shift delivers unwavering consistency; rather, it's a place where rehab teams and a caring atmosphere can help a patient regain function and return home.
Those weighing alternatives should note that Hillside Plaza may not fit every family's standards for safety, reliability, and ongoing caregiving. A pattern of sharp, opposing reviews signals that for some residents and families the experience can be fraught with perceived indifference or neglect, particularly on nights and weekends when staffing is stretched. If dependable staffing, transparent administration, and rigorous adherence to care plans are non-negotiables, this community warrants close comparison with other options. The most cautious approach is to view Hillside Plaza as a potential fit only after confirming current staffing, oversight, and day-to-day operations firsthand.
On the positive side, several reviews highlight a professional, knowledgeable cadre of therapists and nurses who can drive meaningful rehab outcomes. The rehab team is repeatedly cited as dedicated and capable, and the dietary department is recognized for competent meal service that resonates with residents. A few families report administration and nursing staff who are supportive, present, and willing to engage with loved ones and their concerns. Taken together, these elements suggest that when the care team is aligned and adequately staffed, patients can experience genuine progress in rehabilitation goals and a degree of emotional warmth within the facility.
Yet the downsides appear material enough to offset many of the gains for long-term or highly vulnerable residents. A recurring thread centers on staffing levels: two aides for as many as twenty residents is a common complaint, with reports of insufficient coverage leading to delays in assistance and care. Other families recount episodes of distress - patients left in pain or crying, calls not answered promptly, and perceived disrespect toward family members or the patient. Medication administration problems, late doses, and allegations of unprofessional behavior on certain shifts further erode confidence in consistent care. Cleanliness and odor concerns, plus isolated allegations of punitive or dismissive treatment, color the overall impression with significant safety questions. In short, the care experience can swing dramatically based on shift coverage and staff attitude, which makes consistency uncertain.
For families evaluating options, concrete steps are essential. Visit without an appointment during multiple shifts to observe nurse aide coverage, response times, and how residents are treated when family members are present. Request current staffing ratios, speak with the director of nursing, and review any recent incident reports or quality metrics publicly available. Ask about weight-tracking procedures, hydration, and nutrition plans, especially for rehab patients who must regain strength. Inquire about pest control, housekeeping reliability, and the facility's process for discharge planning and post-acute care. It also helps to speak candidly with current residents and families about communication with administration and the availability of social work support.
Ultimately, Hillside Plaza can serve a valuable role for rehab-focused care when staffing is strong, the administration is responsive, and the care team maintains a respectful, attentive approach to every patient. The strongest recommendation rests with families who can actively verify current conditions, insist on reliable staffing across shifts, and monitor care closely. For anyone needing consistent, long-term, high-touch caregiving or who has substantial safety or behavioral concerns, this is a facility where alternatives should be seriously considered, and where due diligence is non-negotiable before commitment.
47 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (18 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillside Plaza is an assisted living community situated in Cleveland, OH. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Each apartment in Hillside Plaza is equipped with cable or satellite TV, a dining room, and is fully furnished. Residents can enjoy spending time in the garden or outdoor space, as well as access Wi-Fi/high-speed internet throughout the community. Additionally, we have a small library for residents to relax and read.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diet for those who require it. Meal preparation and service are provided along with special dietary options for residents with restrictions.
At Hillside Plaza, we strive to provide not just physical care but also mental wellness support through our specialized program. Resident-run activities are organized regularly to keep them engaged and socializing with others. Daily activities are scheduled to ensure there is always something exciting happening within the community.
Conveniently located near various amenities, Hillside Plaza has cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for easy accessibility. Additionally, hospitals are also within close proximity for any medical emergencies.
At Hillside Plaza in Cleveland, OH we aim to create a warm and welcoming environment where residents feel comfortable and supported while maintaining their independence.
Hillside Plaza is located at 18220 Euclid Avenue, Cleveland, OH 44112 in Cuyahoga County, Ohio
Hillside Plaza on seniors.fyi includes 8 photos including images showing interior, lighting, landscaping, healthcare, lounge, decor, windows, waiting area, and more.
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