20611 Euclid Avenue, Euclid, OH 44117
For more information about senior living options: (844) 490-3973
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The place described comes across as a gloomy, under-resourced environment where residents may feel left to fend for themselves. One account notes the absence of magazines or picture books for people living there, and emphasizes that front-desk coverage is far from reliable. In many moments, the place seems understaffed or at least not visibly staffed, with the impression that staff are hard to find. Late notices for family meetings add to a sense of disconnect, leaving families feeling out of the loop and unsure about what is happening with their loved ones.
A particularly detailed portion of the experience centers on the nursing staff. The reviewer recalls nurses who were unprofessional to the point of frightening behavior. Clear, straightforward answers to simple questions were hard to come by: questions like whether her loved one had eaten, whether the room was clear of personal belongings, or whether belongings had been packed for discharge. The responses were routinely evasive - "I don't know," "I wasn't there," "I'll find the aid," or "I'm from the agency" - all delivered from behind a desk or while standing at a medication cart, with little movement to engage with the resident or family. The overall impression was one of frustration and anxiety, rather than reassurance or competence.
That unprofessional conduct seemed to overshadow any positives in the moment, producing a sense of embarrassment for the family involved. Despite the grim tone of the nursing interactions, there was a notable exception: the Activities/Admissions Director, who offered overwhelming kindness. Still, the negative experiences with the nursing staff were strong enough that the reviewer could not, in good conscience, recommend Braeview's nurses for the care of a loved one. The contrast between one part of the staff offering warmth and another part failing to communicate effectively left a troubling impression of the facility's overall consistency and reliability.
In contrast to the negative experiences described, another perspective paints BraeView Care and Rehabilitation in a much more favorable light. This reviewer highlights the center as a solid home for both long-term and short-term residents, pointing to therapy programs and behavioral health services as standout features. They praise a consistent, compassionate approach from the staff, suggesting that residents receive genuine care and attention. Additionally, the facility's willingness to accept Medicaid pending admissions is highlighted as a practical benefit, easing one of the common stressors families face when arranging care and allowing them to focus more on their loved one's day-to-day needs.
A further, more puzzling element appears in a separate note that shifts away from general care experiences and into a personal anecdote. The writer, who says they have never been in a nursing home, questions why aides were told they were a "runaway child," a label tied to a disturbing family history involving a man named Mr. Bizzell. The account implies miscommunication or mislabeling by staff and references a troubling past in which the writer was put out of a home and told to keep in touch about their whereabouts. The language is fragmented and personal, but it suggests a climate in which staff interactions can become tangled with private histories, leaving the reader with an uneasy sense of how information is managed or shared.
Taken together, these reviews sketch a mixed picture of BraeView Care and Rehabilitation. On one hand, there are clear indicators of warmth, specialized programs, and a compassionate approach from certain staff members, along with practical benefits like Medicaid-pending admissions that can ease transition for families. On the other hand, there are persistent concerns about the overall atmosphere, communication gaps, and the consistency of nursing care, amplified by reports of front-desk neglect and evasive answers to basic questions. The resulting impression is one of a facility with real strengths in programming and certain personnel, but with notable weaknesses in day-to-day communication and frontline engagement that could undermine trust for residents and their families.
For anyone considering BraeView, the balance of evidence suggests a careful, probing visit is warranted. Prospective families should look beyond glossy statements and speak directly with both activities staff and nursing personnel to gauge accessibility, responsiveness, and clarity. Ask specific questions about meal records, room and belongings, discharge planning, and how family meetings are communicated and prioritized. If Medicaid considerations are in play, request detailed timelines and what "pending" admission means in practical terms. Ultimately, the decision may hinge on finding a good fit between compassionate programming and reliable, transparent communication at the core of daily care.
Braeview Manor is an assisted living community located in Euclid, OH. We offer a range of amenities to ensure that our residents are comfortable and have access to everything they need for a fulfilling and enjoyable lifestyle. Our community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. We provide community-operated transportation to help residents get around, whether it's for shopping trips or social outings.
Our computer center allows residents to stay connected with loved ones through email or browse the internet at their convenience. Dining at Braeview Manor is a delightful experience with restaurant-style dining where residents can enjoy delicious meals prepared by our skilled culinary team.
We understand the importance of maintaining physical fitness, which is why we have a fitness room where residents can exercise and stay active. Our fully furnished apartments provide a cozy and inviting space for our residents to call home.
For recreational activities, our gaming room offers a variety of games for friendly competition among neighbors, while our small library provides opportunities for quiet reading and reflection. Outdoor spaces such as gardens allow residents to enjoy nature and spend time outdoors.
Care services at Braeview Manor are designed to meet the individual needs of each resident. A 24-hour call system ensures that assistance is always available when needed, and our trained staff provides assistance with activities of daily living such as bathing and dressing. Our medication management program helps residents stay on track with their medications.
We prioritize mental wellness through our mental wellness program, which promotes emotional well-being through various activities and therapies. Special dietary restrictions are accommodated, including diabetes diets, ensuring that all residents' dietary needs are met.
Transportation arrangements are provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services make transitioning into our community seamless.
Residents can engage in various activities from concierge services to fitness programs and scheduled daily activities organized by our dedicated staff. Planned day trips and resident-run activities foster a sense of community and social interaction.
Surrounding our community, there are numerous amenities nearby. Cafes, parks, pharmacies, restaurants, places of worship, and hospitals are easily accessible for the convenience of our residents.
At Braeview Manor, we strive to provide a nurturing environment where our residents can maintain their independence while receiving the assistance they need. With a wide range of amenities and care services available, our community is designed to enhance the well-being and quality of life for all residents.
Braeview Manor is located at 20611 Euclid Avenue, Euclid, OH 44117 in Cuyahoga County, Ohio
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