Willows Health And Rehab Center

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  • Interior

    A modern waiting area featuring comfortable seating and a reception desk.

  • Decor

    A cozy hotel room featuring a bed, couch, and wooden furniture, complete with a TV.

  • Living Room

    A cozy and inviting living room with comfortable seating and warm lighting.

  • Architecture

    A minimalist interior space with white walls and curved design elements.

  • Windows

    A cozy dining area featuring a table and chairs, a colorful sofa, and large windows that let in natural light.

  • Dining

    A spacious and inviting dining area with elegantly set tables and warm lighting.

  • Kitchen

    A spacious therapy room equipped with exercise apparatus and rehabilitation tools.

  • Lighting

    A cozy dining area with elegant decor and well-arranged tables, perfect for enjoying a meal.

  • Plant

    A cozy lounge area with brown leather furniture and a touch of greenery.

  • Office

    A modern reception area in a healthcare setting, featuring wooden countertops and a clean, organized layout.

Willows Health And Rehab Center

1500 East 191St Street, Euclid, OH 44117

For more information about senior living options: (844) 490-3973

3.8 from 30 reviews
5 stars
18
4 stars
3
3 stars
1
2 stars
1
1 stars
7

Skilled Nursing Facility

Overall Review of Willows Health And Rehab Center

Pros

  • pro The Willows is a clean and well-kept facility.
  • pro The staff at The Willows are dedicated to the care of residents.
  • pro The activities at The Willows are engaging and promote socialization.
  • pro The administrator at The Willows is hands-on and actively involved with residents.
  • pro The Willows offers rehabilitation services.
  • pro The Willows has a home-like, family-oriented atmosphere.
  • pro The Willows is a safe, clean, and odor-free environment.
  • pro The Willows is well staffed with friendly, patient caregivers.
  • pro The Willows takes good care of residents, including during short-term stays.
  • pro The Willows provides a welcoming experience for visitors and families.

Cons

  • pro The Willows is horrible, with staff neglecting residents, leaving stitches in a resident's hand to become infected, and family members having to intervene.
  • pro The Willows stinks upon entry, with dirty rooms, old and broken furniture, and long delays for call-light responses.
  • pro The Willows' staff neglects patients and even lies about treatment, sometimes resulting in hospital transfers for worsening conditions.
  • pro The Willows is filthy and reeks of urine, with residents left unattended and overall neglect described as heartbreaking.
  • pro The Willows is understaffed with poorly trained staff and subpar food, making it an unsuitable place to send loved ones.

Review

The Willows in Euclid, Ohio, presents itself in the conversation of prospective residents and their families as a facility with a wide range of experiences. For many reviewers, it stands out as a clean, neatly kept place with a homey feel and a strong sense of community. People repeatedly describe the environment as well cared for, with an emphasis on cleanliness and odor control, which helps set a positive first impression for those seeking short-term rehabilitation or longer-term care. The campus is often described as moderately sized, easy to navigate, and aimed at creating a comfortable atmosphere where residents can feel at home rather than in a sterile institutional setting.

A key thread in the favorable reviews is the dedication of the staff. Several visitors and residents praise the staff for being "caring" and patient, noting a warm, honestly engaged approach to daily care. The administrator is characterized as hands-on and actively involved with residents, a trait that many families interpret as a sign of strong leadership and responsive administration. The Willows is also commended for its activity programming, which is described as engaging and capable of keeping residents socially connected and mentally stimulated. Residents are often portrayed as well taken care of, with activities and routines designed to preserve dignity and encourage participation in mind, body, and soul-centered programs.

Transportation into this favorable view is the sense that the Willows offers robust rehabilitation services and a safe, secure environment. Several testimonials highlight comprehensive rehab offerings as a strength, and the facility's location in the heart of the city is noted as convenient for visits and access to community resources. Tours led by staff members - most notably Kimberly Brown, the Community Resource Coordinator, and Donna White, the Admissions Director - are mentioned positively. Reviewers describe these tours as thorough and informative, leaving a strong impression of a clean, well-maintained, and well-staffed environment. The personal attention given by Brown and White is repeatedly acknowledged as a meaningful factor in shaping the perceived quality of the Willows.

Beyond the standard care metrics, several accounts speak to moments of warmth and connection that reinforce the "home away from home" sentiment. One reviewer even describes the Willows as offering a family vibe, with staff who treat residents and their families with care and respect. There are mentions of positive interactions during campus events, such as a Holiday Traveling Fashion Show organized by Kimberly F. Brown, which is celebrated as a wonderful opportunity for residents and visitors to share smiles and cheer. Other comments note that the Willows has hosted community partnerships and events that bring joy and social engagement to residents, contributing to a sense of belonging and community participation.

However, not all experiences at The Willows align with the glowing portrait found in many reviews. A number of seriously negative accounts raise concerns about neglect and substandard conditions. One particularly disturbing set of comments describes a family member who reportedly did not receive adequate cleanliness or medical attention, with claims of dirt, feces, and a lack of staff response to urgent needs. The reviewer suggests that relatives had to intervene personally to provide basic care, and there are alarming insinuations of wounds and infections that allegedly went untreated for extended periods. The tone here is urgent and distressing, with calls for investigation and even shutdown. These accounts caution readers to consider that staffing challenges and lapses in care can severely affect safety and well-being.

Additional negative observations focus on issues such as strong odors, dirty rooms, old or broken furnishings, and delayed responses to call bells. Some reviewers describe the facility as smelling strongly upon arrival, with concerns about overall cleanliness and maintenance of rooms and bathrooms. There are explicit statements accusing staff of neglect and theft of residents' belongings, along with claims that residents were left unsupervised in wheelchairs or left in dire physical states without timely assistance. A few posts go further, using strong language to urge that the facility be shut down due to the perceived threat to residents' health and safety. The intensity of these reports underscores the seriousness with which certain families view their loved ones' care experiences and the high emotional stakes of choosing a care setting.

Taken together, the array of reviews paints a complex picture: The Willows is a place that can deliver clean, welcoming surroundings, attentive staff, and meaningful activities for many residents, while also being a site of grave concern for others who report neglect, unsafe conditions, and inadequate responsiveness. The positive posts emphasize consistent cleanliness, competent rehabilitation services, a strong leadership presence, and a sense of community and home-like comfort. The negative posts, by contrast, spotlight failures in basic care, environmental hazards, and serious safety issues that have left some families questioning the facility's ability to protect vulnerable residents.

For families weighing options, this blend of perspectives suggests a careful, individualized evaluation. Prospective residents should prioritize a firsthand visit and a thorough tour, ideally meeting with the administrator, direct care staff, and rehabilitation teams to assess staffing levels, responsiveness to call bells, and daily routines that matter most to their loved ones. It may also be wise to review current inspection reports and speak with recent residents or families about their ongoing experiences. The Willows appears to offer many strong attributes - cleanliness, a hands-on administrative approach, engaging activities, and a community-oriented atmosphere - but potential concerns raised by other reviewers are equally compelling and deserve careful consideration as part of any decision about care.

Features

Housing

  • 105 resident community capacity 105 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cleveland-Hopkins International (19 miles away) Cleveland-Hopkins International (19 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Located in Euclid, Ohio, Willows Health And Rehab Center offers a comfortable and vibrant assisted living community for seniors. Our center is equipped with a range of amenities to ensure the well-being and enjoyment of our residents.

Residents can visit our on-site beauty salon to pamper themselves or enjoy their favorite TV shows with cable or satellite TV in their fully furnished rooms. Our community-operated transportation service ensures that residents can easily access nearby destinations such as shopping centers, recreational areas, and medical appointments.

For those interested in technology, our computer center offers opportunities to stay connected with loved ones or explore new interests online. Meals are served in our elegant dining room where residents can savor delicious dishes prepared by our skilled chefs. We accommodate special dietary restrictions and provide diabetes diets for those who require it.

To promote an active lifestyle, we have a fitness room and a wellness center where residents can engage in exercise programs tailored to their needs. Additionally, our gaming room and small library provide spaces for relaxation and entertainment. Residents can also take advantage of our lovely garden and outdoor spaces for fresh air and tranquility.

Our dedicated staff provides 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. Medication management is also available to ensure proper administration of medications. We prioritize mental wellness through our comprehensive mental wellness program.

With nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals conveniently located within close proximity of the facility, residents have easy access to a variety of services and activities outside the community.

At Willows Health And Rehab Center, we strive to create a comfortable environment that supports independence while providing the care services necessary for each resident's unique needs.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.8 miles)
  • Discount Drug Mart (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Rite Aid (2.3 miles)
  • Cleveland Clinic - Stephanie Tubbs Jones Health Center (3 miles)
  • CVS Pharmacy (3.1 miles)
  • Walgreens (3.1 miles)

Restaurants

  • Lady Luck Pub & Eatery (0.8 miles)
  • Scotti's Italian Eatery (1.6 miles)
  • Gus's Diner One Eight Five (1.7 miles)
  • Adams Place (1.9 miles)
  • Papa Joe's Submarines (2.1 miles)
  • Michael's Bar & Grille (2.9 miles)
  • Burger King (3.1 miles)

Places of Worship

  • South Euclid United Church of Christ (2.1 miles)
  • Messiah Luth Church of Lyndhurst (4.2 miles)
  • St Clare's Church (4.8 miles)
  • Temple Israel Ner Tamid (5.5 miles)

Parks

  • Desan Park (2.2 miles)
  • Anderson Field (3.1 miles)
  • Coventry PEACE Park (3.9 miles)
  • Coulby Park (4.5 miles)
  • Willow Park (4.5 miles)
  • Whiteford Park (4.7 miles)
  • Oakville Road Park (4.9 miles)

Hospitals

  • University Hospitals (2.4 miles)
  • Louis Stokes Cleveland VA Medical Center (4.6 miles)
  • Cleveland Clinic - W.O. Walker Center (5.2 miles)
  • Cleveland Clinic Children's Hospital Rehabilitation Center (6.1 miles)
  • Hillcrest Labor And Delivery (6.6 miles)

Physicians

  • Cleveland Clinic Severance Medical Arts (3.1 miles)
  • Euclid Medical Plaza (3.4 miles)
  • University Suburban Health Center (3.5 miles)
  • Senders Pediatrics (4.2 miles)
  • Cleveland Clinic - Cole Eye Institute (5.3 miles)
  • Cleveland Clinic - Taussig Cancer Center (5.4 miles)
  • Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (5.5 miles)

Cafes

  • Starbucks (4.1 miles)
  • Starbucks (6.4 miles)
  • Starbucks (6.8 miles)

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