Residents and families repeatedly describe the staff as friendly, respectful, and helpful.
Across multiple reviews, people say caregivers and administrators are welcoming and accommodating, and they treat residents with respect. Several comments highlight specific staff members being especially responsive in day-to-day interactions during visits. A few negative reviews criticize staff professionalism and caring, but the stronger pattern in the reviews is consistent friendliness and help.
common
Clean environment and upkeep
Reviews frequently mention a clean facility and well-kept common areas.
Many reviewers describe the building as clean, including clean halls and a clean environment when they visited. Some also mention helpful housekeeping and improvements to the facility over time. A smaller set of reviews report very different experiences, using strong language about cleanliness, which shows results are not uniformly consistent.
common
Nursing care includes communication
Residents’ families describe updates and follow-through when concerns come up.
Several reviewers specifically mention nursing staff keeping families informed and being transparent about what is happening. Other comments describe staff responding promptly to concerns, and at least one review contrasts better communication by a particular nurse. In negative reviews, a few people say calls and updates were not returned or communication broke down, but the overall theme in the positive reviews is better family visibility.
differentiator
Therapy and rehab are a bright spot
Physical therapy and rehabilitation come up as meaningful sources of help.
Some families describe being impressed by the physical therapy team and say residents benefited from rehabilitation support. Another review speaks to a rehabilitation team committed to outcomes, pairing that with the facility’s overall care approach. Even where other parts of care are criticized, therapy is singled out as one of the better experiences in the reviews.
common
Social services support feels responsive
Social work support is described as caring, responsive, and focused on residents’ well-being.
Multiple reviews mention the social worker by name and describe her as compassionate and responsive to residents’ concerns. Reviewers also talk about her helping families through care conferences and maintaining advocacy. This emphasis on social services complements other care themes centered on communication and follow-through.
caveat
Billing, documentation, and administration issues
A recurring concern is billing and paperwork errors that families and staff describe.
Several of the lowest-rated reviews mention billing mistakes, incorrect paperwork, and difficulty getting issues corrected. A few also describe insurance-related problems and repeated requests for documents already submitted. While many reviews are positive about day-to-day care, these administrative and billing complaints appear often enough to be a clear caveat for some families.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
99 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Cleveland-Hopkins International (18 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (1.5 miles)
Walgreens (1.6 miles)
Cleveland Clinic - Stephanie Tubbs Jones Health Center (2.1 miles)
Walgreens (2.6 miles)
Discount Drug Mart (2.6 miles)
Marc's Stores (2.9 miles)
CVS Pharmacy (2.9 miles)
Restaurants
Lady Luck Pub & Eatery (1.7 miles)
McDonald's (2.3 miles)
Scotti's Italian Eatery (2.3 miles)
Burger King (2.4 miles)
Gus's Diner One Eight Five (2.5 miles)
Adams Place (2.7 miles)
Papa Joe's Submarines (2.9 miles)
Places of Worship
South Euclid United Church of Christ (1.9 miles)
Messiah Luth Church of Lyndhurst (4 miles)
St Clare's Church (4.8 miles)
Temple Israel Ner Tamid (5.5 miles)
Physicians
Cleveland Clinic Severance Medical Arts (2.4 miles)
University Suburban Health Center (3.2 miles)
Senders Pediatrics (3.7 miles)
Euclid Medical Plaza (4.1 miles)
Cleveland Clinic - Cole Eye Institute (4.4 miles)
Cleveland Clinic - Taussig Cancer Center (4.5 miles)
Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (4.7 miles)
Parks
Desan Park (2.5 miles)
Anderson Field (3.1 miles)
Coventry PEACE Park (3.1 miles)
Oakville Road Park (5 miles)
Whiteford Park (5.2 miles)
Coulby Park (5.2 miles)
Willow Park (5.4 miles)
Hospitals
University Hospitals (3.2 miles)
Louis Stokes Cleveland VA Medical Center (3.8 miles)
Cleveland Clinic - W.O. Walker Center (4.4 miles)
Cleveland Clinic Children's Hospital Rehabilitation Center (5.3 miles)
Eastbrook Healthcare Center on seniors.fyi includes 13 photos including images showing interior, healthcare, bedroom, decor, reception, lighting, artwork, natural light, and more.
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99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (18 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
24-hour care with ADL assistance and medication management, plus abundant on-site amenities and resident-led activities.
Comprehensive Exploration of Living Wills and Other Advance Directives
A Detailed Exploration of Living Wills and Advance Directives
Comprehensive Guide to Medicare Coverage for Hospice Care
