Comfort Keepers of Warren

Pros

• Alex and James were praised for being very polite and going above and beyond their obligations.
• The drivers, especially James and Alex, were highly recommended and often requested again.
• Alex was noted for a courteous pickup and providing the best ride home to date.
• A caregiver for a father was described as great over a three-year period.
• Comfort Keepers went above and beyond during a snowstorm by plowing the driveway to ensure access to appointments.
• The one-on-one elder care was described as amazing and the staff as friendly.
• First impressions led some customers to insist on using the same company and, if possible, the same drivers.

Cons

• The owners are described as rude, unprofessional, and even swearing at customers.
• The company is deemed horrific and not recommended for loved ones.
• There is widespread staff turnover with claims of favoritism by the owner, implying a poor work environment.
• Management is accused of being ignorant or disrespectful when handling complaints.
• Customers report repeated failures to show up or arrive on time, with seniors treated poorly.
• Some reviewers note that good caregivers are not retained, suggesting difficulty maintaining reliable staff.

Review

Across the collected experiences with Comfort Keepers, the picture is complex: there are moments of genuine care and dependable service, but those bright spots are surrounded by repeated concerns about reliability, professionalism, and how the company is run. Several reviewers praise individual caregivers and drivers who delivered kindness and competence, yet many also report ongoing issues that make the overall experience frustrating or worrying for families counting on these services.

On the positive side, a number of stories highlight caregivers and drivers who went above and beyond. A couple of reviews celebrate the young drivers, Alex and James, who helped turn what could have been an awkward first ride into a pleasant experience - polite, attentive, and dependable enough that the reviewer insists on requesting James or the younger Alex for future trips. Another rider praised a driver who made the ride home after a prior misstep feel like the best part of the day, noting that the comfort care team helped them get home safely and without excessive waiting. A separate account about surviving a winter storm describes Comfort Keepers as going "above and beyond" by plowing the driveway to maintain access for transport to appointments. In these parts, the agency earns high marks for personal care and the one-on-one attention that makes elder care feel more like a trusted partnership than a transactional service.

Yet those positive notes sit alongside a chorus of concerns that recur across multiple reviews. There are frequent reports of appointments or pickups not showing up, late arrivals, or being canceled with little notice. Several patients describe waiting for rides only to be left waiting for hours, stuck at clinics or at home, which undermines trust and can disrupt important medication schedules or daily routines. One reviewer even states they would give zero stars because nothing runs smoothly and employees have chronic problems showing up. Another lament points to systemic issues: staff turnover and the inability to keep the same caregivers, with a suggestion that good aides are hard to retain and that the "one-on-one" care many families seek doesn't always translate into consistent personnel.

The reviews don't only dwell on missed rides; they also shine a light on perceived gaps in service quality and follow-through. Several customers describe underwhelming or incomplete care tasks - such as showers without accompanying chores like dishwashing, mopping, or laundry - despite having expectations set for a broader range of assistance. There are accounts of mismanagement or poor communication that leave families feeling unheard, including stories of scheduling conflicts with a nurse who, in one case, raised her voice over the phone and insisted on going through a central scheduler rather than discussing arrangements directly. In one notably tense exchange, a manager dismissed a family's concerns and supported the nurse's actions in a way that led the family to record the conversation and vow to seek alternatives, underscoring a broader worry about accountability within leadership.

There is also a thread about the conduct and professionalism of the leadership and specific staff. Some reviewers accuse the owners of being rude or unprofessional, with allegations that owners display favoritism, rely on a bottom-line focus over patient needs, or fail to address complaints adequately. One review paints a stark picture of a manager's ignorance and arrogance; another recounts a confrontation in which an owner insisted on backing the staff member regardless of the family's concerns, ultimately prompting the caller to end the conversation and consider outside action. In addition to interpersonal issues, there are complaints about the corporate office environment being dirty or poorly managed, which contributes to a sense that the company culture may not be aligned with the compassionate, family-centered ethos many clients seek.

Embedded within some reviews are stories about broader service gaps that extend beyond routine caregiving. One account discusses a lawn-care situation where the person dispatched by Comfort Keepers treated elderly clients poorly, with a tone that suggested disrespect toward seniors, and left the yard in disarray. The client clarified that Comfort Keepers is not a lawn-care service, implying a misalignment between client expectations and the company's offerings - or perhaps a misfired attempt to provide additional home maintenance. These incidents heighten concerns about how far Comfort Keepers should realistically stretch its responsibilities and how clearly roles and boundaries are communicated to clients.

In family care narratives, both the hopeful and the hindering elements are chronicled with personal detail. A reviewer who cared for a father over several years noted a high-quality aide for most of the time, but a single complaint triggered a confrontation with a manager that soured the relationship. Another family described their mother receiving a minimal amount of care weekly and facing frequent cancellations, with attendant worries about basic routines not being addressed. A storyteller who investigated a nurse's behavior through direct communications with leadership described the emotional labor of coordinating care while dealing with an unresponsive system, including a phone-recorded confrontation that highlighted a split between families' expectations and management's reactions.

Taken together, the narratives reveal a service with real strengths in individual caregiver and driver performance, especially when matchups are right and communication flows smoothly. They also reveal meaningful, recurring challenges: inconsistent reliability, gaps in care scope, uneven staff retention, and leadership dynamics that sometimes appear dismissive of family concerns. For families weighing Comfort Keepers, the takeaway seems to be a careful one - prepare for potential moments of excellent support, but also brace for the possibility of scheduling headaches, leadership friction, and the need to advocate actively for consistent caregivers and clear, responsive communication. If you decide to engage with Comfort Keepers, it may be wise to specify expectations upfront, request written schedules and contingency plans, and, where possible, insist on continuity of caregivers to maximize the chances of a positive, steady caregiving experience.

Warren, Ohio offers a diverse range of amenities for seniors looking to settle in the area. The city boasts several dining options, including Lady Luck Pub & Eatery and Scotti's Italian Eatery, providing convenient and delicious meal choices. Additionally, there are numerous pharmacies nearby such as Walgreens and Rite Aid, ensuring easy access to necessary medications. For medical needs, hospitals like University Hospitals and the Cleveland Clinic are located within a short distance. A variety of places of worship cater to spiritual needs, while parks like Desan Park offer opportunities for outdoor recreation. Quality healthcare providers like Cleveland Clinic Severance Medical Arts and University Suburban Health Center ensure access to top-notch medical care. Overall, Warren, Ohio provides a well-rounded community with plentiful resources for seniors considering this area for retirement living.

Restaurants

• Lady Luck Pub & Eatery (1.1 miles)
• Scotti's Italian Eatery (1.5 miles)
• Gus's Diner One Eight Five (1.6 miles)
• Adams Place (2 miles)
• Papa Joe's Submarines (2.2 miles)
• McDonald's (3 miles)
• Burger King (3.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• Discount Drug Mart (1.9 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (2.8 miles)
• Rite Aid (3.2 miles)
• Walgreens (3.5 miles)

Hospitals

• University Hospitals (2.3 miles)
• Louis Stokes Cleveland VA Medical Center (4.4 miles)
• Cleveland Clinic - W.O. Walker Center (5 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (6.1 miles)
• Hillcrest Labor And Delivery (7.3 miles)
• St Vincent Charity Medical Center (7.4 miles)

Places of Worship

• South Euclid United Church of Christ (2.6 miles)
• Messiah Luth Church of Lyndhurst (4.7 miles)
• St Clare's Church (5.4 miles)
• Temple Israel Ner Tamid (6.1 miles)

Parks

• Desan Park (2.9 miles)
• Anderson Field (3.7 miles)
• Coventry PEACE Park (4 miles)
• Willow Park (4.8 miles)
• Coulby Park (4.9 miles)
• Whiteford Park (5.3 miles)
• Oakville Road Park (5.5 miles)

Physicians

• Cleveland Clinic Severance Medical Arts (3.4 miles)
• Euclid Medical Plaza (3.8 miles)
• University Suburban Health Center (4 miles)
• Senders Pediatrics (4.6 miles)
• Cleveland Clinic - Cole Eye Institute (5.1 miles)
• Cleveland Clinic - Taussig Cancer Center (5.2 miles)
• Cleveland Clinic - Mellen Center (5.3 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (7 miles)
• Starbucks (7.2 miles)