Famico Bibi Retirement Center

Pros

• They were respectful, knowledgeable, and helped quickly during an emergency.
• The associates were trying to help as much as they could and were very considerate.
• They offer a variety of services, including utilities help, credit repair, and senior support for the community.
• The organization is a very valuable community resource, and the staff are very helpful.
• They provide great customer service.
• They were very professional and genuinely cared about helping people.
• They are nice and friendly.
• They are a great place to get resources for almost anything.

Cons

• They are unprofessional from top to bottom; the entire staff and construction team are unprofessional.
• They are described as the worst foundation ever with property management and they treat residents like trash.
• A family faced multiple construction defects and leaks, with improper installations and heat risking a disabled infant.
• The staff handling new development applications were rude, unwilling to answer questions, and implied denial.
• It's very hard to rent from them; many programs deny applicants and responses are slow or unavailable.
• Some tax preparation staff had terrible lazy attitudes and miscommunication; only one person was fast and communicative.
• The agency for rental assistance was a waste of time and useless, often referring to other agencies with no funds.
• Customer service is terrible; they never answer phones and delays stretch for months.
• After Famicos took over, residents have no heat and there are slow or no replies from maintenance.
• Maintenance and management are slow to repair; repairs take weeks or years, with bandages instead of fixes.
• They no longer care about seniors and are described as big business now.

Review

Across the spectrum of experiences, this organization and its related teams are described by residents and clients as a mixed bag: a community resource with a core mission that often clashes with moments of unprofessionalism, slow responsiveness, and uneven maintenance. The tone ranges from outright frustration to cautious appreciation, but the prevailing theme in many accounts is that the system often feels large, impersonal, and strained.

Several reviews depict a household reality where maintenance and construction issues run rampant and are not resolved quickly or well. A number of families recount serious problems in homes that were supposed to be livable: fixtures leaking because they weren't connected properly, washing machines installed incorrectly and leaking, and even pipes misrouted to the furnace or to the drain. The result is a sense of danger and discomfort, especially for vulnerable residents such as a family with a disabled infant in extreme heat. When these problems occur, the tone shifts to accusation and disappointment, with phrases like "unprofessional from top to bottom," and "the worst foundation ever with property management ever." In these stories, the maintenance team sometimes feels invisible or ineffective, and fixes arrive only after prolonged delays or not at all, with concerns about heat, safety, and basic utility function taking center stage.

Yet there are also moments that paint a very different picture - glimpses of helpfulness and efficient service. A few reviews recall emergency assistance years earlier when staff were respectful, knowledgeable, and quick to help. Some individuals describe staff as pleasant, friendly, and professional in certain encounters, and a few comments highlight specific employees who went above and beyond, offering reliable guidance and support. There are even mentions of strong, positive interactions within other service areas - like utilities, home improvements, and energy programs - that demonstrate the organization's potential to be a real community resource.

Interwoven with these varying experiences are persistent frustrations about communication and access. Several reviewers report rude or indifferent attitudes from staff handling new development applications, with one employee allegedly acting as if they did not want to be at work and denying questions about the process. The impression of a long list of applicants, denial letters, and a sense that many people are never approved adds to a narrative of opaque procedures and inconsistent customer service. The difficulty of getting through by phone, long or endless waiting lists for placement, and the feeling that responses are slow or nonexistent contribute to a perception that the organization has grown larger than its communication channels can handle. Some even compare the experience to a lack of accountability, noting that various supervisors or managers either did not respond or did not follow through on promised calls.

The sentiment about organizational changes is another recurring thread. Several reviews lament the transition from former operators to the current management, suggesting that the organization has outgrown its neighborhoods and shifted toward a "big business" mentality that might not serve seniors or long-time residents as effectively as before. Comments about where the focus should lie - such as the proposed Welcoming Center versus existing sites - reflect a sense that priorities may have shifted away from core community needs. The sense of disillusionment is palpable in statements about being crowded into new facilities, concerns about accessibility, and the feeling that the organization's heart for the community may have become diluted amid growth and administrative complexity.

Beyond housing and maintenance, many reviews touch on the breadth of services offered. On the positive side, people acknowledge that the foundation and its network provide a wide range of resources: help with utilities and home improvements, energy programs, access to free tax preparation, and senior support. There are claims of being able to access a spectrum of services and people who are genuinely nice, helpful, and professional across different touchpoints. This reinforces the idea that the organization remains a valuable local asset for those who can navigate its systems or who encounter dedicated staff members who still embody the mission.

Overall, the message that emerges is one of contrast and potential. The organization is seen as a storied, community-centered entity capable of delivering meaningful support in areas like housing, energy assistance, and senior services. At the same time, many reviews warn of pervasive issues that undermine trust and satisfaction: inconsistent customer service, slow or broken communication channels, and maintenance experiences that fail to meet residents' basic needs. The underlying call is for clearer processes, better responsiveness, and a more consistently professional approach across staff levels - so that the organization's good intentions and broad service offerings can translate into reliable, respectful, and timely support for every resident.

This part of Cleveland, Ohio offers a variety of amenities and services that may be attractive to seniors looking for a convenient and well-equipped area to live. With multiple pharmacies, hospitals, physicians' offices, and cafes within a few miles, residents can access essential healthcare services easily. Additionally, there are several parks nearby for outdoor recreation and relaxation. The presence of various restaurants offers dining options for different tastes, while transportation options like the Greyhound Station and Cleveland Burke Lakefront Airport provide convenience for travel. Overall, this area provides a balanced mix of healthcare facilities, dining establishments, recreational spots, and transportation options that can contribute to a comfortable and fulfilling senior living experience.

Pharmacies

• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.8 miles)
• Rite Aid (2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• Marc's Stores (3 miles)
• Discount Drug Mart (3.1 miles)

Restaurants

• McDonald's (1.9 miles)
• Lady Luck Pub & Eatery (2.3 miles)
• Scotti's Italian Eatery (2.6 miles)
• Gus's Diner One Eight Five (2.8 miles)
• Burger King (3 miles)
• bd's Mongolian Grill (3.1 miles)
• Adams Place (3.2 miles)

Places of Worship

• South Euclid United Church of Christ (3 miles)
• Messiah Luth Church of Lyndhurst (5.1 miles)
• St Clare's Church (5.9 miles)
• Temple Israel Ner Tamid (6.6 miles)

Physicians

• Cleveland Clinic Severance Medical Arts (3.1 miles)
• Cleveland Clinic - Cole Eye Institute (3.9 miles)
• Cleveland Clinic - Taussig Cancer Center (4 miles)
• Cleveland Clinic - Mellen Center (4.1 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (4.1 miles)
• University Suburban Health Center (4.1 miles)
• Senders Pediatrics (4.6 miles)

Parks

• Coventry PEACE Park (3.1 miles)
• Desan Park (3.7 miles)
• Anderson Field (4.3 miles)
• Willow Park (6 miles)
• Coulby Park (6.1 miles)
• Oakville Road Park (6.2 miles)
• Whiteford Park (6.3 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (3.2 miles)
• University Hospitals (3.4 miles)
• Cleveland Clinic - W.O. Walker Center (3.9 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (5 miles)
• St Vincent Charity Medical Center (6.2 miles)

Cafes

• Starbucks (4.2 miles)
• Starbucks (6.3 miles)
• Starbucks (6.9 miles)

Transportation

• Greyhound Station (6.3 miles)
• Cleveland Burke Lakefront Airport (6.3 miles)