Angels for Care II

Pros

• A client described Visiting Angels as "angels," highlighting exceptional in-home care.
• Caregiver C was praised as extremely helpful, handling bathing, house cleaning, and more.
• A client would definitely recommend Visiting Angels for in-home care.
• Rachelle was kind, patient, and described as the best, professional, and caring for the client's father.
• Michelle and Rochelle were noted as excellent in all aspects, providing nighttime assistance and helping with chores.
• The agency was described as prompt and efficient, with aides who were caring and professional and back-office communication that was excellent.
• The reviewer would gladly use Visiting Angels again and would return "in a heartbeat."

Cons

• They describe the agency as very unprofessional, with the owner rude and disrespectful, and calls never returned.
• They report inconsistent caregivers and very poor administrative staff and policies.
• They note a caregiver was found sleeping during the day when supposed to be watching their mother.
• They mention a caregiver who had an issue with "adult material" was unreliable and inconsistent in quality of care.
• They cite changes in payment terms and an inability to provide reliable caregivers.
• They claim their ratings would be downgraded significantly based on their experience compared to another agency.

Review

These reviews paint a picture of Visiting Angels that runs the gamut from heartfelt praise to sharp criticism, reflecting the very human mix of hope, dependence, and frustration that families feel when they rely on in-home care. On one end, families describe the service as a source of real relief and comfort during difficult times, delivered with warmth, flexibility, and genuine care. On the other end, some families report frustrating administrative gaps and inconsistent staffing that left them disappointed and exasperated. Taken together, the collection offers a nuanced portrait of a home-care provider that can be a life-changing ally, but not without caveats and careful management of expectations.

In one set of stories, the gratitude is palpable and deeply personal. Sharon H. describes recovering from a total reverse shoulder replacement and being overwhelmed - in a good way - by the support she received from Visiting Angels. The caregiver, referred to as "C," assisted with bathing, house cleaning, and everything in between, turning what could have been a daunting recovery into a much smoother experience. Sharon's message is one of strong recommendation, emphasizing the family gift that brought meaningful help during her healing, and she even notes she would call on their services again if she needs surgery on her other shoulder. The appreciation is clear: flexibility and accommodations were meaningful in her recovery process.

Another touching account comes from a South Euclid home, where the caregiver "Rachelle" offered kindness and patience to a father who had recently lost his battle. The reviewer highlights Rachelle as the best, describing her as professional and caring during a profoundly emotional period. This story underscores a core value many clients seek: a caregiver who provides not only practical assistance but also emotional support and dignity for the patient and family. The warmth in this review is reinforced by the sentiment that the caregiver's demeanor could be felt as a meaningful presence during a difficult time.

A different reviewer, Michael Miller, shares a practical and positive experience during a hospitalization period for his wife at Cleveland Clinic. He notes that the nighttime assistance provided by Michelle and Rochelle was excellent, helping with chores, keeping her warm, assisting with bathroom needs, and providing general companionship. The emphasis here is on reliability and comprehensive support during a vulnerable window, with a clear recommendation that speaks to the caregivers' attentiveness and the agency's ability to step in when professional care is needed around the clock.

There are also voices of strong, affirming praise for the agency as a whole. One reviewer calls Visiting Angels "an excellent agency to give quality homecare to your loved one," describing the environment as warm and caring. The aides are praised for being caring and professional, and the back-office communication is singled out as excellent, contributing to a high standard of service. This perspective reflects an overall trust in the organization's ability to coordinate care and maintain professional standards, which can be a significant relief for families relying on in-home support.

However, not every experience was entirely smooth, and the reviews do not shy away from those challenges. A number of reviewers express frustration with unprofessional behavior, poor responsiveness, and policy or communication gaps. One reviewer describes the owner as rude and disrespectful, with calls that were never returned, urging others to seek a more qualified company. Another account highlights inconsistent caregivers and problematic administrative practices and policies, signaling that some families felt the care quality fluctuated and that the company struggled to maintain reliable staffing over time.

The most detailed critique comes from a family that enjoyed a good caregiver for several years but faced a steep decline after that caregiver left. They experienced inconsistent care and identified a caregiver who was found sleeping during the day when she should have been supervising their mother. They recount an issue with a caregiver described as having an incident related to "adult material," which undermined trust. Although they began with praise and even wrote a commendation, the situation deteriorated over time due to changes in payment terms and the inability to provide consistently reliable caregivers. They acknowledge that, from their perspective, the agency's changes in policies and the overall staffing quality led to a decline in service levels. They defend their rating and insist that their stance reflects the most recent and relevant experiences, as opposed to past praise.

Taken together, the collection reveals a service that has the capacity to deliver exceptional, compassionate in-home care through dedicated caregivers who can become meaningful sources of support for patients and families. At the same time, it exposes vulnerability in administrative processes, caregiver consistency, and policy management that can derail even previously positive experiences. The positive reviews emphasize genuine human connection, attentiveness, and reliable bedside and home support, while the negative reviews highlight the importance of dependable staffing, timely communication, and clear, stable policies - factors that can make or break a family's comfort and trust in an in-home care arrangement.

For anyone considering Visiting Angels, these perspectives suggest a practical approach: seek clear assurances about caregiver scheduling and assignment, request continuity of caregivers when possible, and discuss payment terms and administrative policies upfront. The stories show that when the agency aligns well with a family's needs - offering reliable caregivers, warm interactions, and responsive coordination - the impact can be transformative. Conversely, when staffing becomes inconsistent or communication falters, even strong caregivers and caring intentions may not fully compensate for the friction and disappointment that ensue. In essence, the service has the potential to be a true ally, but success hinges on consistent staffing, responsive administration, and well-communicated expectations.

This part of Cleveland, Ohio, offers convenient access to essential amenities such as pharmacies, restaurants, hospitals, parks, physicians, places of worship, cafes, and transportation options. With multiple pharmacies within a few miles radius and reputable healthcare facilities like the Cleveland Clinic and University Hospitals nearby, residents can easily access medical care. The variety of dining options ranging from fast food to local breweries provides seniors with plenty of choices for meals. Additionally, the presence of parks offers opportunities for outdoor recreation and relaxation. Access to public transportation through the Greyhound Station and Cleveland Burke Lakefront Airport ensures convenient travel options for seniors. Overall, this area provides a well-rounded community that caters to the diverse needs of individuals seeking senior living in Cleveland.

Pharmacies

• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1 miles)
• Rite Aid (1.1 miles)
• Walgreens (2 miles)
• Marc's Stores (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3 miles)

Restaurants

• McDonald's (1 miles)
• bd's Mongolian Grill (2.2 miles)
• Burger King (2.8 miles)
• Burger King (3 miles)
• Boss Dog Brewing Co. (3.1 miles)
• New Heights Grill (3.1 miles)
• McDonald's (3.1 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (2.1 miles)
• Cleveland Clinic - W.O. Walker Center (2.7 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (4 miles)
• University Hospitals (4.5 miles)
• St Vincent Charity Medical Center (5.1 miles)

Parks

• Coventry PEACE Park (2.3 miles)
• Desan Park (4.4 miles)
• Anderson Field (4.7 miles)
• Willard Park (5.6 miles)
• Voinovich Bicentennial Park (5.7 miles)
• The Cleveland Mall (5.8 miles)
• Oakville Road Park (6.6 miles)

Physicians

• Cleveland Clinic - Cole Eye Institute (2.8 miles)
• Cleveland Clinic Severance Medical Arts (2.8 miles)
• Cleveland Clinic - Taussig Cancer Center (2.9 miles)
• Cleveland Clinic - Mellen Center (2.9 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (3 miles)
• University Suburban Health Center (4.2 miles)
• Senders Pediatrics (4.5 miles)

Places of Worship

• South Euclid United Church of Christ (3.3 miles)
• Messiah Luth Church of Lyndhurst (5.4 miles)
• St Clare's Church (6.2 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (5.3 miles)
• Starbucks (6.5 miles)
• Lekko Coffee (6.8 miles)

Transportation

• Greyhound Station (5.2 miles)
• Cleveland Burke Lakefront Airport (5.4 miles)