Forest Hills Nursing Home Inc in Cleveland, OH

Pros

• The staff are superb—kind, attentive, patient, compassionate, and knowledgeable.
• The family is relieved to have found a wonderful place for Mom.
• Mom loves the staff and considers them lovely people.
• The facility is clean, well-kept, and beautiful, with bright, airy apartments and extensive landscaping.
• The atmosphere has a good energy with lots of activities that residents enjoy.
• The food is very good, and it’s clear that the staff care about the residents.
• The staff are polite and helpful to both residents and visitors.
• It has a memory care unit, which provides targeted care for residents in need.

Cons

• The facility failed to keep a resident safe, resulting in the resident freezing outside in winter.
• Bed bugs have been an ongoing issue at the facility for years.
• The reviewer warns against placing loved ones there.
• The facility is not what it claims to be and makes up rules as it goes.
• The staff are alleged to abuse residents and are not attentive; meals are not balanced.
• The facility allegedly mislabels bed bug bites as spider bites and fails to notify families; residents are moved around to empty rooms without proper treatment.
• Aides are alleged to have little to no training, leaving residents inadequately cared for.
• Frequent personnel changes and spotty services have not improved care, despite rising rates.
• Residents reportedly urinate and defecate on floors, chairs, and walls due to inadequate care.

Review

Forest Hills Nursing Home Inc in Cleveland is best suited for families seeking a bright, home-like environment with a dedicated memory care option and a lively activity calendar. The community often appeals to relatives who prize pleasant common spaces, airy apartments, and substantial social programming, elements that create a positive first impression and a sense of “here residents can thrive.” Those evaluating it should recognize that the strongest draw is the atmosphere and engagement offerings, not an ironclad medical safety net or unwavering consistency in care.

Yet, several considerations point decisively toward alternatives for certain families. For seniors who require rigorous, consistently delivered safety measures, or whose loved ones need steady, highly trained staff with predictable routines, this community may fall short. Reports of severe infestations, safety lapses, and frequent management changes create a risk profile that makes this a less-than-ideal fit for anyone prioritizing dependable incident responsiveness and long-term incident transparency. Families with serious medical or behavioral needs may find other options better aligned with their expectations for oversight and continuity of care.

On the positive side, the strongest, recurrent pro is the facility’s well-kept appearance and appealing physical environment. Clean, inviting spaces, bright apartments, and extensive landscaping contribute to a welcoming setting that families often notice during visits. The memory care unit is highlighted by some residents’ families as a meaningful feature, with engagement opportunities that include regular activities and exercise classes. Food and staff interactions are praised in several reviews, reinforcing the sense that, when care is running smoothly, residents feel valued and well cared for.

However, the most consequential drawbacks significantly temper those strengths. Persistent bed bug infestations, described by multiple sources as an ongoing issue for years, combined with inconsistent remediation and occasional rumors of under-communication with families, create an acute trust gap. The safety incident in which a resident left outdoors during winter and did not receive timely assistance is cited as a stark warning about monitoring and response gaps. Add to that accounts of staff turnover, variable training levels, and periods when care delivery feels uneven or reactive rather than proactive, and the overall risk becomes difficult to ignore for families prioritizing stability and predictable quality.

In evaluating this community, the prudent approach centers on concrete assurance and firsthand observation. Prospective residents should demand current infestation control status, verify recent incident reports, and request a clear, written staffing plan with turnover metrics and caregiver credentials. Tours should include conversations with front-line staff about daily routines, response times, and what “excellent care” looks like in practice. Families should probe how the memory care program is staffed, what activities are offered on a typical day, and how meals are planned and adjusted for dietary needs. If the answers comfort and align with priorities, safety, transparency, and consistent staffing, the positives may outweigh the drawbacks; if not, a more stable option with proven, steady oversight will likely provide greater peace of mind.

Ultimately, Forest Hills Nursing Home Inc presents a practical choice for families who value a pleasant, activity-rich living environment and are willing to monitor safety and staffing closely. It is not the right fit for those who cannot tolerate persistent pest concerns or who require unwavering, predictable care oversight. The decision hinges on whether the emphasis on comfort and social engagement can be paired with reliable risk management, or whether a different community with stricter safety protocols and steadier leadership is a better match for long-term caregiving goals.

This area of Cleveland, Ohio offers a convenient location with various amenities within close proximity. There are several pharmacies nearby, making it easy to access medication and healthcare services. The presence of multiple hospitals and physicians' offices ensures quality medical care. Additionally, residents can enjoy dining options ranging from fast food to casual dining establishments. Parks provide opportunities for outdoor recreation and relaxation. Places of worship offer spiritual support, while cafes provide social settings for meeting with friends or enjoying a cup of coffee. Transportation options like the Greyhound Station and Cleveland Burke Lakefront Airport offer easy travel connections. Overall, this neighborhood is well-equipped to meet the needs of seniors looking for a comfortable and accessible living environment in Cleveland.

Pharmacies

• Rite Aid (0.3 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.4 miles)
• Rite Aid (2.3 miles)
• Marc's Stores (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (1.3 miles)
• bd's Mongolian Grill (2.5 miles)
• Burger King (2.5 miles)
• McDonald's (2.6 miles)
• Burger King (3.4 miles)
• Boss Dog Brewing Co. (3.4 miles)
• New Heights Grill (3.4 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (1.7 miles)
• Cleveland Clinic - W.O. Walker Center (2.4 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (3.8 miles)
• St Vincent Charity Medical Center (4.4 miles)
• University Hospitals (5.1 miles)
• Cleveland Clinic - Lutheran Hospital (6.2 miles)

Physicians

• Cleveland Clinic - Cole Eye Institute (2.4 miles)
• Cleveland Clinic - Mellen Center (2.5 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (2.5 miles)
• Cleveland Clinic - Taussig Cancer Center (2.5 miles)
• Cleveland Clinic Severance Medical Arts (3.5 miles)
• University Suburban Health Center (4.9 miles)
• Senders Pediatrics (5.1 miles)

Parks

• Coventry PEACE Park (2.6 miles)
• Willard Park (4.9 miles)
• Voinovich Bicentennial Park (4.9 miles)
• The Cleveland Mall (5 miles)
• Desan Park (5.2 miles)
• Anderson Field (5.5 miles)
• Wendy Moore Memorial Park (6.2 miles)

Places of Worship

• South Euclid United Church of Christ (4.1 miles)
• Messiah Luth Church of Lyndhurst (6.1 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (4.6 miles)
• Lekko Coffee (6.1 miles)
• Rising Star Coffee Roasters (6.2 miles)
• Starbucks (6.9 miles)
• Starbucks (6.9 miles)

Transportation

• Greyhound Station (4.5 miles)
• Cleveland Burke Lakefront Airport (4.6 miles)