Forest Hills Nursing Home Inc

Pros

• The staff are superb - kind, attentive, patient, compassionate and knowledgeable.
• The resident loves the staff and finds them lovely.
• The place is lovely, with bright apartments and extensive landscaping, and it has a good energy with lots of activities.
• The mother is happy and receiving good care.
• The facility is excellent; asking for Kim is recommended for getting a family member into an apartment.
• It seems like a wonderful place with a memory care unit.
• The Forest Hills Place staff are polite and helpful to residents and visitors; the facility and resident rooms are neat and clean; the food is very good; it is obvious that staff really care about the residents.

Cons

• The reviews claim the facility failed to keep a resident safe, resulting in the resident freezing to death outside in winter.
• It is alleged that the building is infested with bed bugs and that the issue has persisted for years without proper action.
• The staff are described as abusing residents and being inattentive, with meals not providing a balanced diet.
• The facility is criticized for not delivering on its stated claims, with accusations that rules are made up and staff brag about doing nothing for clients.
• Bed bugs are said to be so widespread that lobby furniture is infested, and residents are moved to empty rooms rather than receiving proper treatment.
• Bites are allegedly misattributed to spider bites and families are not notified about infestations.
• Residents are described as urinating and defecating on floors, chairs, and walls due to poor care.
• Frequent personnel changes are blamed for a lack of a sense of "home," with services described as spotty and care standards not improving despite higher rates.

Review

Forest Hills Place sits at the center of a highly mixed set of impressions from families and visitors. For some, it represents a bright, welcoming environment with beautiful architecture and a sense of energy that comes from engaged programming. For others, it has become a source of fear and concern, marked by serious safety lapses and ongoing sanitation problems. The most alarming notes center on a resident who, in the middle of winter, ended up outside the building and could not be brought back inside in time. That tragedy has left families alarmed about how quickly residents could be left vulnerable, and it colors every other observation about the facility. In the same breath, several reviewers point to persistent bed bug issues that have supposedly persisted for years, creating a chilling impression that something fundamental is not being controlled.

The bed bug problem emerges as a common thread in many negative assessments. Reviewers describe infestations that seem to recur despite responses from staff, and they allege that rooms are being shuffled around to manage the spread rather than eliminating it. Some families claim bites have been misidentified as spider bites and that families were not promptly notified when infestations were found or treated. The rhetoric around management's handling of the problem is harsh, with residents and their families saying that the issue is not being addressed with the seriousness it requires. One account even describes bed bugs appearing in lobby furniture and suggests that staff members are observed in ways that imply a casual approach to containment. The sentiment across these reviews is that the facility advertises itself as a place of care, while what many families actually experience feels more like a system that is struggling to keep up with an escalating sanitation challenge.

This tension between safety concerns and the perceived quality of day-to-day care is sharpened by reports from several reviewers who describe lapses in basic care and supervision. Some reviewers allege that residents urinate and defecate in places like chairs and on walls, and they claim staff are not consistently trained to handle memory-care needs. There are explicit accusations that staff brag about not doing much for residents and that the environment is not as attentive as promised. A number of families say that the facility is soft on disclosure, with claims that problems are being kept quiet rather than actively resolved. The portrayal is of a place where the veneer of cleanliness and calm can mask underlying challenges in staffing levels, training, and accountability.

Amid the troubling narratives, there are clearly contrasting experiences that some families cherish. Several reviews celebrate a "very clean" facility with a beautiful building and friendly, attentive staff. One family reports that from the initial assessment through enrollment, the staff were superb - described as kind, attentive, patient, compassionate, and knowledgeable. That account emphasizes a sense of trust and reassurance: a mother who loves the staff and who looks forward to participating in daily exercise classes. The same thread of appreciation appears in other positive entries that highlight neat, bright apartments, extensive landscaping, high ceilings, and large windows that offer uplifting views. In these instances, the overall energy feels warm, with activities and social engagement that residents seem to enjoy and families feel confident in.

Other testimonials reinforce the positive side through specific praise for staff and the quality of daily life. Comments like "the staff is very polite and helpful" and "the food is very good" appear alongside observations that the facility is well kept, rooms are neat, and the environment is pleasant to visit. A resident's family notes that their loved one is thriving, mentions the caring attitude of the activities coordinator, and extols the sense that the resident's spirit is lifting in a supportive community. Even where minor criticisms surface - such as a perception that nursing care can be uneven at times - the overarching tone remains one of gratitude for a facility that appears to offer meaningful engagement, respectful interactions, and a degree of comfort that families value deeply.

Beyond the dichotomy of praise and warning, a thread of concern about management and organizational stability also runs through the reviews. A notable portion of commentary indicates a recent transition to new ownership under Enlivant, accompanied by frequent personnel changes and what is described as spotty service. Family members who have watched the staffing landscape note that constant turnover can erode the sense of home that memory-care settings strive to provide. There is a sense of rising costs - rates that have increased even as some reviewers feel the level of care has not shown a corresponding improvement. In this vein, reviewers hope for steadier leadership, more consistent staffing, and a clearer demonstration that the facility can sustain both the atmosphere families expect and the safety standards residents deserve.

Taken together, the collection of reviews paints a complex portrait of Forest Hills Place. For every account of a clean, bright, well-maintained building staffed by caring professionals who foster activity, companionship, and a palpable sense of well-being, there is a counterpoint describing a feared safety lapse, a stubborn infestation, or a perception that the facility's promises do not always translate into consistent, reliable care. Families evaluating this site must weigh these divergent experiences against what matters most: the safety and dignity of their loved ones, the certainty that staff are adequately trained and consistently present, and the confidence that a memory-care environment will provide reliable, compassionate support day after day.

This area of Cleveland, Ohio offers a convenient location with various amenities within close proximity. There are several pharmacies nearby, making it easy to access medication and healthcare services. The presence of multiple hospitals and physicians' offices ensures quality medical care. Additionally, residents can enjoy dining options ranging from fast food to casual dining establishments. Parks provide opportunities for outdoor recreation and relaxation. Places of worship offer spiritual support, while cafes provide social settings for meeting with friends or enjoying a cup of coffee. Transportation options like the Greyhound Station and Cleveland Burke Lakefront Airport offer easy travel connections. Overall, this neighborhood is well-equipped to meet the needs of seniors looking for a comfortable and accessible living environment in Cleveland.

Pharmacies

• Rite Aid (0.3 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.4 miles)
• Rite Aid (2.3 miles)
• Marc's Stores (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (1.3 miles)
• bd's Mongolian Grill (2.5 miles)
• Burger King (2.5 miles)
• McDonald's (2.6 miles)
• Burger King (3.4 miles)
• Boss Dog Brewing Co. (3.4 miles)
• New Heights Grill (3.4 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (1.7 miles)
• Cleveland Clinic - W.O. Walker Center (2.4 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (3.8 miles)
• St Vincent Charity Medical Center (4.4 miles)
• University Hospitals (5.1 miles)
• Cleveland Clinic - Lutheran Hospital (6.2 miles)

Physicians

• Cleveland Clinic - Cole Eye Institute (2.4 miles)
• Cleveland Clinic - Mellen Center (2.5 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (2.5 miles)
• Cleveland Clinic - Taussig Cancer Center (2.5 miles)
• Cleveland Clinic Severance Medical Arts (3.5 miles)
• University Suburban Health Center (4.9 miles)
• Senders Pediatrics (5.1 miles)

Parks

• Coventry PEACE Park (2.6 miles)
• Willard Park (4.9 miles)
• Voinovich Bicentennial Park (4.9 miles)
• The Cleveland Mall (5 miles)
• Desan Park (5.2 miles)
• Anderson Field (5.5 miles)
• Wendy Moore Memorial Park (6.2 miles)

Places of Worship

• South Euclid United Church of Christ (4.1 miles)
• Messiah Luth Church of Lyndhurst (6.1 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (4.6 miles)
• Lekko Coffee (6.1 miles)
• Rising Star Coffee Roasters (6.2 miles)
• Starbucks (6.9 miles)
• Starbucks (6.9 miles)

Transportation

• Greyhound Station (4.5 miles)
• Cleveland Burke Lakefront Airport (4.6 miles)