Broadview Multi Care Center

Pros

• The rooms are described as very clean and comfortable, providing a pleasant environment for residents.
• Lucy, a staff member, is praised for her pleasant demeanor and attentiveness, making guests feel welcome.
• The therapists received high praise for their effectiveness during rehab sessions.
• Many reviewers noted that the food was generally good, with a decent variety of meals available.
• Some residents appreciated the activities provided, such as bingo, which contributed to their enjoyment during their stay.
• A reviewer highlighted the professionalism and friendliness of the staff overall during their rehab experience.
• One guest expressed gratitude towards specific staff members for their assistance in obtaining necessary equipment like a hospital bed and commode.
• Another review emphasized the cleanliness of the facility during multiple stays over the years.

Cons

• The staff seems to lack care and attention, with many residents left in unsanitary conditions.
• There is a significant understaffing issue that leads to long wait times for basic needs and inadequate medication management.
• Maintenance issues, such as temperature control and persistent alarm sounds, remain unaddressed despite complaints.
• Overall cleanliness of the facility does not meet acceptable standards, with bathrooms and common areas reported as filthy.
• Activities offered are limited, providing little engagement or entertainment for residents.
• There appears to be a lack of accountability among the nursing and aide staff, resulting in poor performance and inconsistent care.
• Staff responses to family inquiries can be defensive, creating an uncomfortable atmosphere when seeking information about resident care.
• Residents have experienced severe health complications due to inadequate monitoring and care.

Review

Broadview Multi Care Center has garnered a diverse array of reviews from individuals who have experienced its services, painting a complicated portrait of care quality and facility management. On one hand, there are positive sentiments regarding specific staff members and aspects of the facility that leave residents feeling comfortable and welcomed. For example, one review highlights Lucy, an attentive aide whose pleasant demeanor made the stay feel warm and inviting. Many guests noted that the rooms were generally clean with no unpleasant odors, and meals offered a decent variety for residents.

However, this streak of positivity is quickly overshadowed by more troubling accounts detailing significant issues within the facility. A recurring theme among dissatisfied reviewers centers on understaffing and inadequate attention to resident needs. One reviewer expressed concern for their mother-in-law, who had been left wet and dirty due to what appeared to be negligent care from various staff members. Cold food service compounded these worries, alongside complaints about limited menu choices that failed to accommodate individual dietary preferences. The impression given in several reports is that while some employees are dedicated and hardworking, many others do not meet necessary standards of care.

Maintenance woes also plagued Broadview Multi Care Center according to multiple residents’ experiences. Complaints included ineffective temperature control in residents' rooms—one individual described living conditions where temperatures exceeded 80 degrees—and ongoing issues with call buttons malfunctioning incessantly throughout the night. Such lapses in basic maintenance not only hindered comfort but further contributed to negative feelings toward overall care quality. In addition to physical maintenance concerns, sanitization received heavy criticism; reports cited filthy bathrooms, neglected cleaning protocols leading to unkempt carpets in common areas, poor waste disposal practices, and general neglect exacerbating health risks.

The care provided by nursing staff raised alarms as well; one resident recounted an alarming incident wherein their afternoon medications were overlooked due to assumptions made by a nurse without consultation. Additionally, discrepancies in medication administration appeared frequent based on which nurse was on duty—raising serious concerns over accountability and consistency in patient care protocols. Communication breakdowns between nursing aides and therapists were also reported during therapy sessions; crucial pain management prior to rehabilitation exercises seemed lacking at times.

On another note, there were genuinely encouraging remarks focusing on physical rehabilitation staff who received praise for their professionalism and effectiveness during therapy sessions—a silver lining amidst broader operational shortcomings at the facility. One resident reflected positively on their rehab experience spanning two stays over four years due largely to the level of expertise exhibited by therapists focused solely on recovery goals along with consistently clean facilities.

In stark contrast to some favorable reflections was a distressing narrative indicating severe deterioration of personal health during residency at Broadview Multi Care Center when proper medical attention was lacking or belatedly addressed following significant events like strokes or pneumonia-related hospitalizations. Illustratively frightening accounts such as discovering loved ones unresponsive or neglected only amplify fears around quality control measures within this institution.

Through this kaleidoscope of reviews—from warm recollections underscoring moments of kindness embodied by certain employees juxtaposed against criticisms highlighting chronic understaffing issues—the overarching consensus suggests potential clients should tread carefully when considering Broadview Multi Care Center as a viable option for rehabilitative or long-term care needs for themselves or loved ones. While pockets of commendable service exist within its walls—suggested perhaps through specific personnel—the systemic challenges may outweigh those strengths considerably for many prospective residents seeking reliable caregiving support amid vulnerable circumstances.

Pharmacies

• Marc's Stores (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Rite Aid (0.9 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Cleveland Clinic - Independence Family Health Center (2.2 miles)

Cafes

• Metropolitan Coffee (1.1 miles)
• Starbucks (2.3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.4 miles)
• Ready Set Roasters (5.4 miles)
• Rising Star Coffee Roasters (5.4 miles)
• Lekko Coffee (5.5 miles)

Restaurants

• Gyro Guys (1.9 miles)
• McDonald's (2.3 miles)
• Winking Lizard Tavern (2.6 miles)
• Chick-Fil-A (2.9 miles)
• Restaurant Depot (4.2 miles)
• Mason's Creamery (4.9 miles)
• Market Garden Brewery (5.1 miles)

Parks

• Primate Playground (2.5 miles)
• Cleveland Metroparks - Big Creek Reservation (3.3 miles)
• James Day Park (5.1 miles)
• Edgewater Park (5.9 miles)
• Wendy Moore Memorial Park (6 miles)
• The Cleveland Mall (6.3 miles)
• Willard Park (6.5 miles)

Hospitals

• Trauma ICU (3.5 miles)
• Cleveland Clinic - Lutheran Hospital (5.3 miles)
• St Vincent Charity Medical Center (5.9 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (6.7 miles)

Theaters

• Cinemark At Valley View And Xd (3.7 miles)

Places of Worship

• St. Rocco's Church (3.9 miles)
• St Ignatius of Antioch Church (4.9 miles)

Physicians

• Cuyahoga County Board of Health (4.5 miles)
• Ent Allergy Health (6.5 miles)

Transportation

• Greyhound Station (6.4 miles)
• Cleveland Burke Lakefront Airport (6.9 miles)