Altercare Of Mayfield Village

Pros

• The physical therapy staff at Altercare was wonderful, and many nurses were helpful and friendly.
• The facility was clean and well-kept, providing a home-like atmosphere that was appreciated by residents.
• The food presentation was nice, and it smelled good, contributing to a pleasant dining experience.
• Staff members took an interest in the residents' needs, creating a supportive environment for recovery.
• Residents received very good care in a smaller community setting, making interactions more personal and manageable.
• Overall experiences highlighted the kindness of the staff and their commitment to meeting residents’ needs effectively.

Cons

• The second visit to Altercare resulted in a concerning discovery of a huge open wound on the daughter’s leg, which went uncommunicated by the staff during her stay.
• There was a significant lack of communication regarding the daughter's condition and no incident report was provided, leaving the family frustrated after 90 days of waiting for investigation results.
• The overall experience at Altercare was not good, leading to a recommendation against the facility for other families despite some positive interactions with physical therapy staff.
• The reviewer experienced inadequate rehabilitation services, receiving only a wheelchair without footrests and minimal support for recovery after knee surgery.
• There were inconsistencies in care with concerns about being labeled as a drug addict when expressing intentions to go home rather than staying in rehab.
• Despite some positives, there were noticeable issues with communication between caregivers and family members, resulting in uncertainty about ongoing care plans.
• The facility's rooms were described as typical hospital bedrooms, lacking comfort for long-term living situations for residents needing more support.

Review

Altercare of Mayfield has garnered a mixed bag of reviews from families who have experienced the facility’s services, especially regarding its rehabilitation and long-term care options. While certain aspects of the care provided have been praised, significant concerns have also surfaced. A number of families shared their experiences, highlighting areas that need improvement and others that were commendable.

One parent recounted an unsettling experience after dropping off her daughter for a short stay at Altercare. During her second visit to the facility, she noticed something alarming when her daughter returned home—a large, open pink wound on her leg that appeared to have developed during her stay. Disturbed by the lack of communication from the staff about her daughter’s condition, she reached out to Altercare for clarification. The response was far from satisfactory; staff claimed they had no knowledge of the incident and promised they would return her call with more information—yet over three months later, she was still waiting for any follow-up or resolution regarding this concerning matter.

Contrary to this experience, some reviewers expressed satisfaction with specific aspects of care at Altercare. One family member noted positive interactions with physical therapy staff and several nurses who demonstrated kindness and attentiveness toward residents’ needs. They found the environment clean and accessible while recognizing that the rooms resembled standard hospital bedrooms rather than inviting living spaces. While certain caregivers excelled in providing support during rehabilitative efforts, communication issues persisted amongst staff members and between them and family members.

Another patient shared a challenging rehabilitation experience following knee surgery at Altercare. She described receiving inadequate support while confined to a wheelchair without footrests, which hindered her mobility as she attempted recovery post-surgery. Frustrating encounters included claims from staff suggesting dubious reasons for wanting to return home—a comment indicating they suspected possible substance abuse rather than addressing legitimate concerns about patient comfort and recovery strategies. This review echoed broader concerns about effective management within the facility’s rehab program.

Though not all experiences aligned positively within reviews, there remained voices emphasizing favorable impressions of both care quality and cleanliness at Altercare. One reviewer highlighted how well-managed the community felt due to its smaller size compared to larger facilities, resulting in personalized attention from staff members who made it easy for residents to connect with caregivers across various departments. Another individual recovering from a rock climbing accident spoke highly of both the homely atmosphere present in the facility as well as the supportive attitude exhibited by nursing personnel throughout their stay.

Food quality also emerged as a point worth noting amongst patients’ reviews; many mentioned presentations that were appealing visually alongside pleasant aromas wafting through communal dining areas—suggesting a concerted effort toward making meals enjoyable despite some underlying criticisms surrounding routine patient care practices.

In summary, while Altercare of Mayfield boasts strengths such as attentive physical therapy services and overall cleanliness within its walls—echoing sentiments praising competent direct caregivers—the prevalent theme across these accounts centers on communication breakdowns impacting both patients' recoveries and families' peace of mind regarding their loved ones’ wellbeing. These mixed experiences indicate room for improvement; administration should prioritize better internal communications protocols alongside heightened transparency with patients’ relatives while ensuring they receive adequate information about ongoing treatment plans or any incidents occurring during stays at this facility moving forward.

Located in the picturesque Mayfield Village, Ohio, this neighborhood offers a serene and peaceful setting for senior living. With a variety of parks nearby such as North Chagrin Reservation and Whiteford Park, residents can enjoy leisurely walks and outdoor activities. The proximity to healthcare facilities like Drs Hill & Thomas Co. and Cleveland Clinic ensures easy access to medical care. A range of dining options including Yours Truly Restaurant and Manhattan Deli Bar & Grille provide convenient meal choices. Places of worship such as St Clare's Church and Temple Israel Ner Tamid offer spiritual support within the community. Additionally, amenities like pharmacies and theaters are within a short distance for added convenience. Overall, this area provides a safe and welcoming environment for seniors looking to settle down in a vibrant community.

Parks

• North Chagrin Reservation (0.6 miles)
• Whiteford Park (0.9 miles)
• Coulby Park (2.6 miles)
• Oakville Road Park (3.1 miles)
• Desan Park (3.6 miles)
• Anderson Field (3.8 miles)
• Willow Park (4 miles)

Physicians

• Drs Hill & Thomas Co. (1.3 miles)
• Family Physicians (1.4 miles)
• Cleveland Clinic - Willoughby Hills Family Health Center (2.1 miles)
• Euclid Medical Plaza (3 miles)
• Physician's Pavillion (4 miles)
• UH Rainbow Pediatricenter (4.5 miles)
• University Suburban Health Center (5.2 miles)

Pharmacies

• Discount Drug Mart (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.9 miles)
• Marc's Stores (3.1 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Yours Truly Restaurant (1.9 miles)
• Distefano's Authentic Italian Foods (2 miles)
• Cracker Barrel (2.6 miles)
• Bob Evans (2.7 miles)
• Manhattan Deli Bar & Grille (2.8 miles)
• Michael's Bar & Grille (2.8 miles)
• Five Guys Burgers & Fries (2.8 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (6.6 miles)

Hospitals

• Hillcrest Labor And Delivery (3.4 miles)
• Chesterland Medical Center (5.6 miles)
• University Hospitals (5.8 miles)

Places of Worship

• St Clare's Church (3.6 miles)
• Temple Israel Ner Tamid (3.9 miles)
• Messiah Luth Church of Lyndhurst (4.2 miles)
• South Euclid United Church of Christ (4.9 miles)
• Saint Mary Magdalene Parish (5.2 miles)

Theaters

• Regal Willoughby Commons (4.5 miles)