Curis At Wilkesboro Transitional Care & Rehab Center
Save1000 College Street, Wilkesboro, NC 28697
For more information about senior living options: (844) 490-3973
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Ridge Valley nursing facility is described by many as a place with real warmth and strong potential, but it is also the scene of profoundly concerning experiences that some families say bordered on neglect. On one hand, there are accounts from visitors who were moved by clean surroundings, updated renovations, and staff who seemed genuinely caring and diligent. On the other hand, there are serious, specific accusations from other families about delayed pain management, missed medications, insufficient monitoring, and even life-threatening lapses in care that allegedly contributed to decline and tragedy. Taken together, the reviews paint a complex picture of a facility that can feel like a welcoming, well-run community to some, while to others it has been a place of distress and alarm.
Several reviews frame Ridge Valley as a "great place" to work and a favorable environment for residents. People praise the facility's cleanliness and pleasant odor, the welcoming demeanor of the staff, and a sense of community and homelike atmosphere. Comments such as "great place," "wonderful staff," and "clean and smells well" appear frequently, along with remarks about the ADON being polite and the admissions process being smooth. The sense conveyed by these observations is that Ridge Valley can be well organized, supportive of rehabilitation efforts, and capable of providing a positive atmosphere for both residents and their families.
The most consistently glowing praise centers on individuals who work there. CNAs are lauded for professionalism, compassion, and attentiveness to residents' needs, and families report a dignified, respectful approach to care. Specific staff members receive standout mentions: Mike Floyd, the facility's social worker, is repeatedly highlighted for his professionalism, empathy, effective communication, and his ability to coordinate services; Rylie Caudill, noted in admissions, is described as a delight who helps guide families through the process; and Jodi in the kitchen earns praise for ensuring residents are well fed. Several reviews describe Ridge Valley as a place where staff feel like family and where admissions and social work teams go above and beyond to answer questions and support families through rehabilitation and transition.
Yet, alongside these positive experiences, there are equally forceful cautions from other families. One person recounts a visit during which a patient was without pain medication for a whole day after surgery, followed by a hospital transfer where pneumonia was discovered - and the patient, previously walking, left the facility unable to walk. The prognosis shifted from months to live to weeks, and the patient died shortly after leaving Ridge Valley. Another reviewer described a scenario where rounds were expected approximately every two hours, but no one could see the patient who lay unmonitored for hours, and belongings were packed up and moved to the front door without proper closure or communication. These accounts emphasize grave concerns about vigilance, timely medication administration, and respect for a patient's presence and dignity during end-of-life periods.
Other reviews touch on chronic care challenges that feel systemic to families. Several accounts claim that patients become bedbound or lose mobility due to what is described as neglect or insufficient rehabilitation focus. One reviewer alleges that their sister did not receive necessary leg rehabilitation, resulting in severe deterioration, and expresses frustration that Medicare or Medicaid recipients face additional barriers to quality care. Deep concerns about infection control are also present: an aunt contracted a wound infection during a stay, requiring ongoing antibiotics and specialized care, while another family notes lapses in medication delivery and feeding practices, including food served with lids on or not offered to residents unable to feed themselves. These narratives convey a fear that the facility's care pathways, infection control, and basic daily needs support may not consistently meet expected standards.
There are also practical, visible signs of care and improvement that some reviewers point to positively. People mention renovations that transformed the building into a more aesthetically appealing and accessible space, with features like handrails along every wall to support movement and a bright, welcoming atmosphere. In addition to the physical improvements, several guests commend the responsiveness of specific staff during tours and admissions. They describe the admissions process as efficient and the facility's ambiance as encouraging; maintenance staff like Josh are praised for solving equipment issues quickly, reflecting a culture where competent, caring employees contribute to a better daily experience for residents.
In sum, Ridge Valley appears to be a facility of contrasts. For some families, it represents a supportive, clean, and compassionate environment with staff who demonstrate generosity, professionalism, and a true sense of community. For others, it embodies severe concerns about neglect, delayed care, insufficient monitoring, and distressing outcomes that have erased the hope that rehabilitation might restore mobility or lead to a safe return home. The common thread is that the quality of care seems highly variable, and the experiences of families and residents can be dramatically different even within the same facility. These competing narratives underscore the importance of ongoing accountability, consistent care standards, rigorous monitoring, and attentive, empathetic communication to ensure that every resident receives timely, respectful, and effective care.
The Curis At Wilkesboro Transitional Care & Rehab Center in Wilkesboro, NC offers a comfortable and supportive environment for seniors in need of assisted living services. With a range of amenities and care services available, residents can enjoy a fulfilling and independent lifestyle while receiving assistance as needed.
The community features a beauty salon where residents can indulge in self-care and pampering. Cable or satellite TV is provided in each residence, ensuring entertainment options are easily accessible. Community-operated transportation is available, allowing residents to participate in off-site activities and events.
For those who enjoy technology, there is a computer center with internet access. A dining room offers restaurant-style meals to be enjoyed with friends and neighbors. Additionally, the facility has a fitness room for physical exercise, promoting wellness and an active lifestyle.
Fully furnished private residences offer comfort and convenience to residents. The gaming room provides opportunities for leisurely activities and socialization. A small library is available for those who enjoy reading and expanding their knowledge.
Residents can connect with loved ones using the telephone service provided by the community. Transportation arrangement for non-medical purposes is also offered, making it easy for residents to attend appointments or run errands.
To support overall well-being, the community provides 24-hour call systems and supervision to ensure resident safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that medications are taken as prescribed.
The community embraces mental wellness through a dedicated program designed to promote emotional health among residents. Staff assists with special dietary restrictions such as diabetes diets. Meal preparation and service save residents time while providing nutritious options.
Planned day trips and scheduled daily activities keep residents engaged socially and mentally stimulated. Resident-run activities allow individuals to contribute their interests and talents to the community's shared experiences.
Overall, the Curis At Wilkesboro Transitional Care & Rehab Center offers a comprehensive assisted living experience that combines quality care services with a range of amenities and activities. Residents can enjoy independence, comfort, and a vibrant lifestyle surrounded by a supportive community.
Curis At Wilkesboro Transitional Care & Rehab Center is located at 1000 College Street, Wilkesboro, NC 28697 in Wilkes County, North Carolina
Curis At Wilkesboro Transitional Care & Rehab Center on seniors.fyi includes 5 photos including images showing reception, wheelchair, lobby, bedroom, building, dining, palm trees, exterior, and more.
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