Westwood Hills Nursing And Rehabilitation Center
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1016 Fletcher Street, Wilkesboro, NC 28697
For more information about senior living options: (844) 490-3973
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Westwood Hills is described as a great facility (5 stars). The staff are caring and take their duties seriously. The facility is nice and clean, with staff who treat residents like family. Amanda Bare is praised for professionalism, courtesy, and attentiveness in assisting families. The staff, including Annie E., Christy M., and Zeus, are excellent. The care staff were caring, friendly, and kept families updated about residents' condition and next steps. Westwood Hills is recommended to family and friends. Visitors are greeted with warmth and kindness by the staff. The atmosphere is welcoming and the common areas are well-maintained and nicely decorated. The care provided is exceptional - professional, compassionate, and attentive to each resident's needs. Westwood Hills is a wonderful place that provides outstanding care and a nurturing environment. Families report amazing experiences with friendly staff and positive interactions.
The food is heavy on pork and starch, often served cold, flavorless, and hard to cut or chew. Foods on the "Always Available Menu" are rarely available. Morale is low and care suffers as management underpays nurses and CNAs and assigns more rooms per staff than reasonable. The administrator ignores or rejects feedback from staff and residents. A grandmother was not given her required medication on time, which contributed to a stroke, and she was later injured by being dropped from a wheelchair. The facility is described as mediocre and not worth recommending; families are advised to go elsewhere. The facility nickel-and-dimes families for supplies like wipes, diapers, and bandages. The food is awful / not great for residents or anyone.Westwood Hills Nursing Home and Rehabilitation Center presents a picture of a well-kept, inviting campus where many residents and families have found genuine warmth and steady progress in recovery, even as others raise concerns that deserve attention. One resident, who spent six weeks there, spoke with gratitude about the therapists who challenged and supported them through a tough rehabilitation journey. Thanks to the therapy staff's encouragement, this person was able to go home two weeks earlier than initially expected, underscoring the positive impact that skilled rehab can have when paired with a welcoming atmosphere. The facility itself is described as beautiful and well maintained, with a sense of care that extends to everyday life on campus.
The staff at Westwood Hills repeatedly earns praise for their dedication and the way they treat residents like family. Multiple reviewers highlighted individual team members by name - Amanda Bare, Annie E., Christy M., and Zeus (the latter now relocated out of state) - and described them as professional, courteous, attentive, and genuinely compassionate. Families and visitors alike emphasized that the staff not only meet medical and daily living needs but also communicate clearly and respectfully, keeping loved ones and their families informed about condition changes, progress, and next steps. The sentiment across many accounts is strong: staff are friendly, outgoing, and committed to providing exceptional care in a supportive, homey environment.
Visitors consistently describe the facility as a comforting place to be, with clean, neatly maintained living spaces and well-kept common areas that offer a welcoming, home-away-from-home vibe. Several reviewers remarked on the atmosphere as being warm and inviting, noting how the care culture extends beyond clinical needs to include genuine kindness and a sense of family. The combination of a thoughtfully designed space, welcoming d?cor, and attentive staff creates an environment where residents feel valued and families feel assured about the ongoing care of their loved ones. The overall tone from these accounts is one of appreciation for the everyday positives - the cleanliness, the friendliness of the team, and the sense that residents are treated with dignity and respect.
However, the experiences are not uniformly positive, and a recurring theme centers on the food and, to a lesser extent, management. Critics describe the cuisine as heavy on pork and starch, cold or flavorless in some cases, and not always easy for residents to cut or chew. They note that meals from the "Always Available Menu" are frequently unavailable, leaving residents with limited choices and, in some cases, contributing to noticeable weight loss. A recent change in food leadership brought some improvements, yet that director did not stay long, which some feel left the kitchen direction unsettled and the dining experience inconsistent. While some reviewers do claim the food to be good or even great at times, others use strong phrases like "awful food" to capture ongoing dissatisfaction. The mixed feedback on meals sits alongside the broader praise for care, highlighting a real tension between the dining experience and the rest of the resident experience.
Management and morale emerge as a more complex thread in the commentary. Several reviewers point to staffing and compensation pressures that ripple into daily care. They describe below-market pay, larger-than-reasonable workloads, and the resulting strain on nurses and CNAs, which some feel can compromise consistency and attentiveness. The sense among these reviewers is that morale is low and that feedback from both staff and residents is not always acknowledged by administration. In one notably candid note, a resident attributes their perseverance to faith, a positive mindset, and support from family bringing in meals, suggesting that while the team works hard, systemic issues can weigh on day-to-day experiences. This tension between the dedicated frontline workers and management is presented as a source of ongoing frustration for those who rely on the facility for long-term care.
Despite the acknowledged challenges, there are also specific warnings and cautionary tales that readers should weigh carefully. One account details a devastating outcome: a grandmother did not receive prescribed medications on time, contributing to a stroke and subsequent life-altering injury, followed by another incident where she was injured after being dropped from a wheelchair because the locking pins were not properly set. This account also mentions nickel-and-dime charges for basic items like wipes, diapers, and bandages, painting a picture of financial stress layered atop clinical risk. These serious critiques contrast with the many positive testimonials and emphasize that potential residents and families should conduct thorough visits and conversations to understand how the facility balances compassionate care with operational realities.
Overall, Westwood Hills Nursing Home and Rehabilitation Center presents a nuanced portrait: a place that many people describe as beautifully kept, warmly staffed, and genuinely caring, where residents feel deeply respected and families feel supported. At the same time, there are tangible concerns about the dining program, staffing pressures, and administrative responsiveness that recur in multiple reviews. For families seeking a place to support a loved one through rehabilitation or long-term care, Westwood Hills offers a strong foundation of compassionate staff, clean and welcoming facilities, and a culture that emphasizes treating residents like family. It is advisable to visit, speak with both caregiving teams and administration, and assess how current dining options, staffing levels, and management responsiveness align with your loved one's specific needs and expectations.
176 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westwood Hills Nursing And Rehabilitation Center in Wilkesboro, NC is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community strives to create a comfortable and enriching environment for seniors to enjoy their golden years.
Residents at Westwood Hills can take advantage of various amenities designed for their convenience and enjoyment. They can pamper themselves at the beauty salon or catch their favorite shows on cable or satellite TV in their fully furnished rooms. Community-operated transportation is available for those who need assistance getting around, whether it's for shopping trips or social outings. The computer center enables residents to stay connected with loved ones, while the small library provides a peaceful spot for reading or quiet contemplation. Wi-Fi/high-speed internet is also available throughout the community.
Mealtimes are a delight as residents gather in the elegant dining room for restaurant-style dining experiences. The kitchenette allows residents to prepare light snacks or beverages at their leisure. Special dietary restrictions are accommodated, ensuring that every resident receives nutritious meals suited to their unique needs.
Care services provided by Westwood Hills are delivered by trained professionals who prioritize the well-being and comfort of residents. With a 24-hour call system and supervision, help is always readily available when needed. Assistance with activities of daily living such as bathing, dressing, and transfers is provided to ensure safety and ease for residents. Medication management is also offered to ensure that medications are taken correctly and on time.
Residents can enjoy engaging activities catered to their interests and preferences. Concierge services are available to assist residents with any requests or inquiries they may have. Fitness programs promote physical wellness, while planned day trips offer opportunities for exploration and adventure outside the community grounds. Resident-run activities encourage socialization among peers, fostering meaningful connections within the community. Scheduled daily activities provide stimulating experiences that keep residents mentally sharp and engaged.
Westwood Hills Nursing And Rehabilitation Center is a warm and inviting assisted living community that offers top-notch amenities, personalized care services, and a variety of activities to enhance the lives of its residents. It is a place where seniors can find comfort, companionship, and the support they need to live their best lives.
Westwood Hills Nursing And Rehabilitation Center is located at 1016 Fletcher Street, Wilkesboro, NC 28697 in Wilkes County, North Carolina
Westwood Hills Nursing And Rehabilitation Center on seniors.fyi includes 4 photos including images showing building, nature, landscaping, parking, outdoors, grass, trees, outdoor, and more.
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