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4 from 56 reviews
5 stars
39
4 stars
2
3 stars
2
2 stars
1
1 stars
12
Overall Review of Valley Nursing Center
common8 reviews mention this
Staff kindness stands out
Residents and families repeatedly describe caring, helpful staff.
Many reviews emphasize that staff members are kind, courteous, and attentive to residents. Several reviewers also describe staff as supportive and professional, including nursing and other departments. A smaller number of reviews are sharply negative about care and communication, but the positive experience with staff is a consistent thread across multiple perspectives.
common5 reviews mention this
Food gets strong praise
Food quality and meal satisfaction are repeatedly praised.
Multiple reviewers describe the food as fresh and high quality, with some calling it restaurant-style. Others mention good lunch experiences and enjoying the variety of meals. The reviews that focus on dining also tend to pair the food praise with overall satisfaction with day-to-day care.
common4 reviews mention this
Activities keep days busy
Residents have a schedule of activities to participate in.
Reviews describe an activity program with scheduled events and day-to-day options like crafts and music. One reviewer specifically highlights time spent volunteering with residents, and another praises the activity department for filling each day. Several reviews also connect activities to making residents feel more at home and engaged.
caveat7 reviews mention this
Staffing and response concerns recur
Some reviews report delayed help and unsafe staffing situations.
A recurring criticism is that staffing can be too thin, leading to missed therapy days, long waits for medications, and delayed assistance. Several reviewers describe issues with call light response, medication timing, or inadequate support for mobility and bathroom needs. In multiple accounts, families also describe communication problems with administration when they tried to escalate concerns.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
183 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Parks
Lake Norman State Park (21.6 miles)
Restaurants
Bojangles' Famous Chicken 'n Biscuits (24.6 miles)
Valley Nursing Center on seniors.fyi includes 6 photos including images showing tree, decor, interior, building, entrance, brick, landscaping, office, and more.
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