Taylorsville House

Pros

• The Executive Director and her team are very knowledgeable and add the special touch of loving care and kindness in their approach to resident care.
• Taylorsville House is a very beautiful and clean community.
• The staff and managers are always there to help and support their residents and families.
• Taylorsville House is a great memory care community.
• The atmosphere is warm, welcoming, and filled with compassion.
• The facility is very well maintained.
• The director and staff really seem to care about the residents.
• The staff are amazing and are very compassionate about the residents.
• The staff work very hard to go above and beyond for the needs and care of the residents.
• This facility is simply amazing with top-notch care of the residents.

Cons

• One reviewer described the director as harassing and dismissive when asked for information, leaving the visitor feeling mocked and labeled a liar.
• Another reviewer criticized the administrative office for failing to refund 11 days of February after a discharge, with months passing and no return calls.
• A reviewer said the facility was the sorriest place they'd ever seen and that it did not look after its patients.
• A reviewer simply called the place a terrible facility.
• A reviewer warned of unethical financial actions by the company, noting that refunds under $5,000 can be costly to recoup.

Review

Taylorsville House Memory Care has drawn a wide range of experiences from those who have visited, cared for, or worked with residents there. Across many messages, the property is consistently described as a beautiful, clean, and uplifting place where memory care takes a thoughtful and compassionate approach. Visitors repeatedly note the brightness and comfort of the community, with compliments to the aesthetic and upkeep that help create a welcoming atmosphere for residents and their families.

Several reviewers highlight the environment as a strong foundation for daily life. The halls are described as bright and well maintained, and the living spaces - often noted as accommodating for two residents in a room - help foster a sense of normalcy and comfort for partners sharing a room. Families tell stories of small, meaningful routines that reinforce dignity and contentment for their loved ones, such as staff welcoming a resident back with warmth after a trip or outing. One family speaks of their 92-year-old mom feeling "content walking the halls" and enjoying mood-stabilizing support, while other accounts emphasize that the setting is both homey and well cared for, contributing to calmer days for residents living with memory challenges.

A common thread through many reviews is the perception of a caring, knowledgeable team behind the scenes. The Executive Director and the staff are repeatedly credited with expertise, compassion, and a genuine commitment to residents' well-being. Several reviewers describe the team as loving, attentive, and professional, with a "very compassionate nature" and a high standard for care. Families feel supported and guided by the staff, and some express gratitude for how the team navigates daily challenges and coordinates with families during the care journey. In addition to direct care, staff members are described as a source of comfort and reassurance for families, helping them feel connected to their loved ones' daily lives.

The personal interactions with staff and leadership are a highlight for many. One reviewer notes having had the opportunity to meet Heather and her team and describes the environment as "warm, welcoming, and filled with compassion." Others emphasize how staff go above and beyond to support both residents and their families, with statements like "they provide the best care for the residents daily" and "absolutely love being a part of the Taylorsville House team." There are stories of staff helping families through tough moments and creating an atmosphere where residents feel seen and cared for, which consistently emerges as a central positive theme.

Not all experiences, however, align with the high praise. A notable portion of the commentary reflects concerns about administrative interactions and the handling of financial matters. One reviewer recounts a troubling encounter with a director at the entrance, alleging harassment and lack of transparency when seeking information about the facility. The account describes a situation in which the reviewer felt belittled and questioned about legitimate inquiries, suggesting that the director's conduct fell short of the decency expected in interactions with families already navigating difficult circumstances, including hospice situations. This review contrasts sharply with the otherwise positive caregiver portrait and underscores how pivotal respectful communication and listening are to the overall experience.

Another recurring concern centers on administrative and financial issues. Reviewers report delays and a lack of timely refunds after discharge, citing missed refunds, unanswered calls to both the facility and the business office, and, in some cases, extended delays lasting many months. The Better Business Bureau and similar outlets are referenced by reviewers who have faced ongoing frustration with refunds and other financial matters, suggesting that some past residents experienced difficulties that persisted long after care had ended. These financial administration concerns stand out as a serious counterpoint to the otherwise strong impressions of care and community.

In the mix of praise and criticism, some reviewers describe Taylorsville House as a facility that has shown improvement and potential for strong, compassionate care - "the company is definitely working on turning this place around" and "management is coming along." Yet others leave little doubt about the depth of dissatisfaction, using stark phrases like "the sorriest place I have ever seen" and "Terrible place!" to convey sharply negative experiences tied to management style, communication, and the sense of trust between families and the organization. Taken together, the comments paint a picture of a community capable of exceptional care when interactions with leadership and administration go smoothly, but challenged by inconsistencies in governance and response that can significantly color the experience for families.

Overall, Taylorsville House emerges as a place of generous intention and caring practice for memory care residents, with many families praising the warmth of the environment and the dedication of a compassionate staff. The strongest recurring strengths lie in the beauty and cleanliness of the community and the profound kindness shown by caregivers and direct care professionals, who are often described as the heart of the operation. At the same time, the reviews reveal critical areas where families want clearer communication, prompt financial handling, and more consistently respectful engagement from administrators. For families evaluating Taylorsville House, the message is clear: expect a warm, well-maintained setting with deeply caring frontline staff, but also be prepared to ask detailed questions about administration and financial practices, and to closely observe how leadership responds to concerns once care begins.

Taylorsville, North Carolina offers a tranquil and scenic environment for those considering senior living. With attractions like Lake Norman State Park located just 22 miles away, there are ample opportunities to enjoy nature and outdoor activities. The park provides a peaceful retreat with its picturesque lake views and numerous hiking trails, perfect for leisurely strolls or birdwatching. Additionally, the town of Taylorsville itself boasts a charming small-town atmosphere with local shops, restaurants, and community events that cater to residents of all ages. Overall, Taylorsville offers a peaceful and welcoming setting for seniors looking to retire in a serene and close-knit community.

Parks

• Lake Norman State Park (22 miles)