Sarah's House

Pros

• The staff are great and wonderful.
• The staff are very helpful and friendly, they work with families' needs, and treat patients well.
• The child has shown much improvement after two years as a patient.
• They are very nice people and have helped the child feel better.
• Ashleigh is a wonderful counselor who has helped the son in many ways and is highly recommended.
• All three staff are very friendly and helpful.
• The service is very good.
• All of the food was delicious.

Cons

• The receptionist is grouchy, making phone calls to the office dreaded.
• The front-desk secretary's behavior caused the reviewer to seek another appointment and consider not returning.
• Elizabeth was unprofessional and lacking empathy, even calling a client 'crazy' and criticizing paperwork for substance-abuse diagnoses.
• The doctor admitted that some former patients were lied to, which undermines trust in the practice.
• The reviewer dislikes that the psychiatrist is seen on a screen and that walk-in appointments are limited to certain days.
• The doctor was rude and unhelpful, and the groups were unorganized and unhelpful.
• The office does not consistently pick up the phone.
• The reviewer dislikes visiting the dentist.

Review

This facility comes across as a mixed bag in the experiences shared by its visitors. Across the board, there is a strong sense that the staff genuinely cares about families and patients, with many noting a supportive, friendly, and accommodating atmosphere. Several reviews highlight how the staff work to fit into family routines, offering flexibility and a sensible, compassionate approach to care. In particular, there are repeated mentions of progress and relief for children and teens, with some parents reporting noticeable improvements after ongoing engagement. One parent describes their child as a patient for two years who has shown significant improvement, underscoring a sense of continuity and positive development over time. Another reviewer specifically praises Ashleigh for counseling their son, calling her wonderful and noting that she has helped in many different ways. Collectively, these voices convey that for some families, the facility provides a reliable, child-centered service with caring professionals.

On the other hand, the sentiment about the administrative and front-desk experience is more mixed, with several reviewers pointing to accessibility and communication issues. A common thread is frustration with phone availability and responsiveness. One reviewer laments that the staff member who answers the phone has become grouchy, and another notes that the front desk made scheduling a second appointment unnecessarily difficult, suggesting a breakdown in the administrative flow that can add stress to an already challenging situation. A few comments emphasize that getting through on the phone remains a challenge, with mentions of missed calls or unreturned messages. This tension between clinical care and administrative responsiveness appears to be a notable point of concern for some families.

There are also more pointed critiques about specific staff interactions. One reviewer recounts a troubling encounter with a particular clinician during an assessment and treatment planning session. Allegations include unprofessional language, negative comments about clients with substance abuse diagnoses, and a dismissive attitude toward the importance of paperwork. The reviewer expresses a strong sense of being overwhelmed and disheartened by the behavior, even suggesting that such attitudes are incompatible with a helping profession. This testimony raises questions about empathy, professionalism, and the overall climate within certain parts of the practice, and it serves as a counterpoint to the many positive experiences described elsewhere.

Yet there are also stories that illustrate the reality of mixed experiences even within the same patient journey. For another family, the overall trajectory is framed as helpful, with one parent acknowledging that while the environment may not feel perfect, it has nonetheless helped people they know cope with specific problems. A similar sentiment appears in praise for a particular counselor, noting not only the counselor's effectiveness but also the warmth and friendliness of the entire team - described as three staff who were all very friendly and helpful. This echoes a broader theme: even when individual interactions fall short, there are clear instances of genuine support, professional care, and meaningful progress.

There is also a sense of tension around the delivery methods of care and the operational structure. A review describes the doctor as rude and unhelpful, with the patient feeling uncomfortable, while the counseling services themselves and group formats are criticized as disorganized and unhelpful. The reviewer characterizes the groups as simply watching a TV screen and being prescribed psychiatric medications that allegedly worsen conditions, suggesting a dissatisfaction with the treatment philosophy or implementation. This account contrasts sharply with other testimonials that emphasize personal growth, family engagement, and constructive counseling relationships, highlighting the variability in experiences that patients may encounter within the same facility.

Finally, there are a few observations that feel a bit out of place yet add texture to the overall picture. One note mentions that the food was delicious and that, after Sunday school, anyone is welcome to attend a worship service. This points to a potential community or holistic program that extends beyond clinical care, adding a dimension of social or spiritual support for some participants. Another review underscores that attendance was optional, yet it helped a few people known to the reviewer, which hints at a broader spectrum of services and activities that some families find beneficial. Taken together, these comments imply that the center may be offering more than just therapy and medical oversight, including community-building or supplementary programs that resonate with certain individuals.

In sum, the reviews portray a facility that many families rely on and appreciate for its warmth, flexibility, and the positive impact it has had on children and teens. At the same time, they reveal significant concerns related to phone accessibility, front-desk responsiveness, and the conduct of at least some staff members. The most constructive path forward, suggested by the voices here, would be to reinforce staff training in professional empathy and patient-centered communication, ensure reliable scheduling and accessible phone lines, and maintain a critical eye on the approach to treatment planning and group sessions to prevent experiences that feel impersonal or disorganized. With these adjustments, the center could better align its strong, family-focused strengths with consistent, respectful care across all touchpoints.

Taylorsville, North Carolina is a picturesque town known for its abundance of outdoor recreational opportunities, including Lake Norman State Park located just 22 miles away. This park offers seniors the perfect place to unwind and enjoy nature with its scenic hiking trails, fishing spots, and picnic areas. The tranquil setting of Lake Norman State Park provides a peaceful escape from the hustle and bustle of city life, making it an ideal location for those seeking a retirement destination with access to natural beauty and outdoor activities. Additionally, Taylorsville boasts a welcoming community atmosphere and close proximity to essential amenities, making it an attractive option for seniors looking to settle down in a serene and charming environment.

Parks

• Lake Norman State Park (22 miles)