Sarah's House in Taylorsville, NC

Pros

• The staff are very helpful and friendly; they work with families' needs and treat patients well.
• The care has helped children show much improvement over time.
• The people are very nice and have helped children feel better.
• Ashleigh is a wonderful counselor who has helped many children in various ways.
• All three staff are very friendly and helpful.
• The service is very good.

Cons

• They note that the receptionist who answers the phone is grouchy, and they dread calling.
• They would not be back if the front desk hadn’t rescheduled their second appointment with someone else.
• Elizabeth was unprofessional and lacking empathy, including referring to a client as crazy and expressing dislike for substance abuse diagnoses.
• They dislike that the psychiatrist is on a screen and that walk-in hours are limited to certain days.
• The doctor was rude and unhelpful, the groups were unorganized and unhelpful, and they felt pumped full of psych drugs that often made things worse.
• They say the office does not pick up the phone.

Review

This community is best suited for families seeking dedicated, child-centric counseling and therapy with a strong emphasis on practical, family-informed care. The most compelling signal is the responsiveness and warmth of several staff members who genuinely work to fit services around what a family needs. When a clinician like Ashleigh shows up as a dependable, effective counselor for a child, results and engagement tend to improve, and parents notice. For households prioritizing adaptability, approachable clinicians, and a homey, approachable atmosphere, this setting can deliver meaningful progress where it counts most.

At the same time, there are clear signals to consider alternatives. Not every interaction lands on a positive note, and administrative consistency can be inconsistent. Some reviewers describe the front desk experience as curt or difficult to reach, which can complicate scheduling and follow-through. There are also cautions about the clinical team, including occasional perceptions of unprofessionalism or interpersonal friction, and a dependency on telehealth arrangements that may feel impersonal or rigid. For families seeking flawless, in-person continuity and uniformly seasoned front-d desk service, these gaps are meaningful.

The strongest pro is the staff’s willingness to engage with families and tailor care to specific needs. The fact that several reviews highlight friendly, helpful teammates who are willing to collaborate with parents and caregivers is not a small asset. When a clinician demonstrates genuine care and an effective, child-focused approach, families experience tangible relief and growth in a relatively short time. The presence of a standout provider who can anchor a child’s progress, like the cited counselor, often offsets a reasonable degree of operational noise, offering a dependable touchstone amid a sometimes uneven service landscape.

Those pros only go so far, however. The main cons, spotty phone access, uneven professionalism among some team members, and complaints about group sessions and treatment planning, can undermine trust and continuity. In settings that hinge on ongoing engagement and predictable routines, these issues can derail plans or force families to seek alternative providers who offer steadier administrative coordination and a clearer, more structured therapeutic pathway. When those administrative frictions collide with concerns about overall care quality, families should push for a clear care plan, transparent communication, and a guaranteed point of contact.

For decision-making, prioritize the role of the clinician you’ll rely on most. If child-focused therapy and a clinician with demonstrated success on your case is available, that alone can justify the choice, provided the office can fix or mitigate the scheduling and communication bottlenecks. Confirm who will oversee the treatment plan, request direct lines of communication, and clarify how progress metrics are tracked. Assess whether in-person sessions can be prioritized or whether telehealth fits your family’s rhythm without compromising interaction quality. And, be prepared to compare with alternatives that offer more consistent front-desk responsiveness and a more integrated care experience.

Ultimately, this community can be a solid fit for families prioritizing compassionate, capable child counseling, with real potential when the right clinician is in place. The upside hinges on strong therapeutic rapport and visible progress for a child, which several reviews confirm. The downside centers on administrative friction and mixed professional consistency, which can erode confidence over time. Families should approach with clear expectations, a plan for securing reliable clinician access, and a readiness to explore other options if scheduling, communication, or overall care feels unsettled. In the right alignment, it becomes a practical, outcomes-focused choice.