Westfield Rehabilitation And Health Center in Sanford, NC

Pros

• The staff at Westfield Rehab are wonderful, caring, and attentive to residents' needs.
• The rehab team is professional and encouraging, helping residents make meaningful progress toward independence.
• Administrative and nursing staff listen with compassion, keeping families informed and supported.
• Aides like Sachiko, nicknamed "Happy," are wonderful and tirelessly help residents throughout the day.
• The facility is clean, well-maintained, and feels welcoming, often described as a family-like environment.
• Nurses, CNAs, therapists, and support staff are dedicated and go above and beyond in their care.
• Families consistently report excellent care and would highly recommend Westfield for rehab services.
• The therapy gym is well-equipped and instrumental in helping patients regain mobility and self-care.
• The care teams provide thorough follow-up and supportive communication that instills confidence in families.
• Several staff members are repeatedly praised as outstanding in every way, reflecting the facility's high level of care.

Cons

• The lack of communication is very disappointing, with promises made and then reneged.
• Medications were sometimes given late, leaving the patient at risk.
• Some staff were described as incompetent, with vital checks like blood pressure missed or delayed.
• Some aides did not know how to properly take blood pressure, and response times to call buttons were slow.
• The meals were consistently unappealing or of poor quality.
• Therapists and some staff were snappy and unsupportive, lacking compassion during difficult times.
• At least one reviewer felt the facility should be examined by the state due to safety concerns.

Review

Westfield Rehabilitation & Health Center in Sanford, NC is best suited for families seeking robust, goal-oriented post-acute rehab with a strong emphasis on getting residents back to self-care. This community excels when the priority is aggressive therapy delivered by attentive professionals in a clean, professional setting. It works well for patients who arrive from hospital stays needing structured physical, occupational, and speech therapy, and for families who value staff who listen, communicate, and coordinate closely with families. The environment supports frequent progress reporting, hands-on therapy, and a culture that tries to treat residents with courtesy, dignity, and genuine concern. For long-term placement without a defined rehab goal, this is a workable option, but the emphasis remains firmly on rebuilding function.

Those who should consider alternatives are the families prioritizing dining quality above rehab intensity, or those requiring ironclad medication management and uninterrupted care at all hours. A recurring caveat across reviews is inconsistent food experiences, with several noting meals do not meet expectations or dietary preferences, even when therapy and nursing care are solid. Some families also report variability in responsiveness and communication, particularly on weekends or busier shifts, which can complicate the experience for residents with higher needs or families seeking near-constant updates. For someone whose priority is a pristine post-acute dining program, a facility with a standout culinary operation might be preferable. Likewise, if reliable, precise medication timing is non-negotiable, it's prudent to verify current protocols and staffing patterns before committing.

The strongest offset to these potential drawbacks lies in the rehab strengths and the overall caregiving tone. The rehab team is repeatedly described as excellent and encouraging, with therapists who equip residents with practical skills for discharge and home management. Nursing and CNAs are praised for their dedication, attentiveness, and the way they respond when concerns are voiced, often going beyond the call of duty to support both residents and families. The facility's size and cleanliness contribute to a sense of safety and professionalism, and many families report that administrative staff are willing to listen and advocate for the resident's needs. When success stories dominate, they do so because therapy gains translate into real improvements in mobility and independence, and because staff foster a family-like atmosphere that eases the transition back home.

Nevertheless, a realistic appraisal must acknowledge the cons that recur in multiple accounts. A number of reviews cite fluctuations in how promptly routine needs are met, including delays in medication administration on some days and moments of slower response to call bells. There are isolated complaints about staff brusqueness or insufficient communication, particularly during tense moments or high-stress periods. Food quality remains a common grievance, described by some families as inadequate or unappealing despite strong clinical care. While these issues are not universal, they are meaningful enough to influence a decision for families that weigh daily comfort and predictability as heavily as clinical outcomes.

In the rehab-to-home trajectory, Westfield tends to shine because of its comprehensive therapy offerings and the visible commitment of clinicians to patient recovery. The facility also appears to be well-staffed enough to support meaningful progress in a relatively short window, with stories of patients walking again or resuming daily activities after a few weeks. Long-term placement can be more variable, as some families report ongoing care needs and a strained sense of routine after discharge into community settings. The best fit here is a resident who benefits most from structured, intensive rehab and who can tolerate occasional variability in non-clinical areas while still receiving compassionate, professional medical attention.

For families evaluating Westfield, a practical approach is essential. Prior to admission, confirm the exact cadence of therapy sessions, discharge planning, and post-acute support. Ask how medication timing is managed across shifts, who specifically monitors daily vitals, and what systems exist to catch and correct potential lapses quickly. Inquire about dining options and dietary accommodations, especially for residents with diabetes or specialized nutritional needs. Finally, observe the staff dynamics during an initial tour: note how nurses, aides, and therapists interact with residents and families, and whether administrative leaders appear accessible and responsive. Westfield is a strong, capable choice for rehab-focused care and for those who value a genuine, compassionate care culture, with the important caveat that dining quality and some operational consistency should be actively reviewed before deciding.

This part of Sanford, North Carolina offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient living environment. With several restaurants nearby such as KFC, Bojangles' Famous Chicken 'n Biscuits, and Southern Prime Steakhouse, you can enjoy a diverse range of dining options. The area also features pharmacies like CVS and Walgreens for easy access to medications and healthcare supplies. For recreational activities, you can visit parks like Rock Ridge Park and Reservoir Park, or attend places of worship such as Saint Peter the Rock or Emmanuel Episcopal Church. In addition, there are cafes like Café Diem and Starbucks for socializing with friends over coffee. For medical needs, hospitals like Womack Army Medical Center are within driving distance. Overall, this part of Sanford offers a mix of conveniences and attractions that may suit your preferences for senior living.

Restaurants

• KFC (15.4 miles)
• Bojangles' Famous Chicken 'n Biscuits (15.9 miles)
• The Twisted Grape (16.6 miles)
• The Phoenix Bakery Market Cafe (19.5 miles)
• The City Tap (19.6 miles)
• Ice Cream Parlor (20.9 miles)
• Southern Prime Steakhouse (21.1 miles)

Physicians

• Family Medicine and Acute Care of Sandhills (15.4 miles)
• All Womens Health Care (19.5 miles)
• Central Carolina Orthopaedic Associates (19.6 miles)
• Community Family Medicine (19.8 miles)
• Pinehurst Cardiology Consultants (20.8 miles)
• Sandhills Orthotics & Prosthetics (20.9 miles)
• Frizzell Eric R MD Pinehurst Medical Clinic (20.9 miles)

Pharmacies

• CVS Pharmacy (15.5 miles)
• Anderson Creek Pharmacy (18.8 miles)
• Walgreens (19.6 miles)
• Walgreens (21.7 miles)
• Health Innovations Pharmacy (22.4 miles)
• Moore Drug Company (22.8 miles)
• Walgreens (22.8 miles)

Parks

• Rock Ridge Park (16.5 miles)
• Reservoir Park (18.8 miles)
• Southern Pines Park (21.1 miles)

Places of Worship

• Saint Peter the Rock (19.3 miles)
• Connections (20 miles)
• Emmanuel Episcopal Church (21.3 miles)
• Trinity Christian Fellowship (21.6 miles)
• Spaulding Chapel AME Zion Church (22.2 miles)
• Kingdom Minded Ministry (22.5 miles)

Cafes

• Café Diem (20 miles)
• Aromatic Roasters (20.2 miles)
• Starbucks (22.3 miles)
• Starbucks (22.7 miles)
• Panera Bread (22.8 miles)

Hospitals

• Unc Chapel Hill (20 miles)
• Da Vita (22.3 miles)
• CNS (23.1 miles)
• Womack Army Medical Center (23.5 miles)

Theaters

• Carolina Cinemas Sandhills 10 (21.8 miles)

Transportation

• U-Haul (22 miles)
• Renaissance Jet (22.5 miles)