Peak Resources - Pinelake

Pros

• The staff at Peak Resources consistently displayed professionalism and compassion in caring for residents.
• Family members appreciated the activities provided, which contributed to a positive experience for their loved ones.
• Residents received excellent care, and many families felt supported throughout their stay.
• The facility was noted for its cleanliness and sanitary conditions, creating a pleasant environment for residents.
• Many visitors expressed satisfaction with the kindness and respect shown to their loved ones during their time at the facility.
• Families valued the attention given to residents' needs and concerns by most of the staff members.
• Overall experiences were described positively, with some families mentioning they would recommend the facility based on their interactions with staff and the care provided.

Cons

• The facility frequently misplaced residents' belongings, leading to frustration for families trying to locate them.
• Residents experienced severe dehydration and neglect of basic needs, with reports of inadequate food and water intake.
• Staff members reportedly overlooked serious health issues, resulting in residents suffering from infections and other complications.
• There were numerous accounts of understaffing, which compromised the quality of care provided to residents.
• Families expressed deep dissatisfaction with communication from management and staff regarding the care and well-being of their loved ones.
• Several reviews mentioned dirty living conditions and poorly maintained facilities that failed to meet basic hygiene standards.
• Instances of neglect were highlighted, such as leaving residents in soiled clothing for extended periods without assistance.
• Some family members felt that administrative staff were unhelpful or dismissive in addressing their concerns about their loved ones' care.

Review

The reviews of Peak Resources and its Pinelake facility reflect a complex tapestry of experiences that range from heart-wrenching tragedy to uplifting care. Many families have reported deeply troubling incidents, particularly concerning the treatment of their loved ones during critical times. One review describes the painful loss of a 97-year-old grandmother who was reportedly neglected in hydration and nourishment during her stay. Despite frequent calls to check on her well-being, staff assured family members that she was “fine” and “just sleeping.” Tragically, when she was finally transported to the hospital after contracting COVID-19, it was discovered she had been severely dehydrated for days—a heartbreaking oversight that some families believe contributed significantly to her decline and eventual passing from complications related to the virus.

Another account speaks of a family member who experienced neglect during a short ten-day stay at the facility, leading to severe dehydration and weight loss. The individual entered the facility with hopes of rehabilitation but emerged in dire health conditions—losing 22 pounds, suffering from an infection in his arm, and experiencing bruises all over his body. A delayed response in addressing his pain resulted in desperate measures being taken when he eventually required emergency intervention. This tragic series of events highlights systemic issues within the care provided at this establishment, raising significant concerns about staffing levels and medical oversight.

Conversely, amidst these alarming reports are voices expressing gratitude towards specific staff members at Peak Resources who seemingly provided caring, attentive service. Some family members have praised the facility for its engaging activities and compassionate caregivers. They describe positive experiences where loved ones received ongoing support throughout their rehabilitation processes or were treated with dignity and respect during their stay. For instance, one reviewer noted how their father-in-law not only enjoyed his time there but also participated actively in various activities offered by staff dedicated to resident engagement.

There exists a noticeable dichotomy between positive experiences shared by some families compared to distressing accounts from others regarding neglect or lack of adequate care. Multiple reviews indicated frustrations over insufficient staffing levels that hindered timely care; notably, residents often waited for assistance longer than deemed appropriate for individuals requiring immediate help due to frailty or mobility challenges. Families reported instances where call buttons went unanswered or where staff seemed overstretched amid frequently voiced patient needs.

Additionally, reviewers highlighted issues surrounding communication between administration and families which compounded frustrations during already difficult times. Several accounts pointed out failures to notify relatives when serious health developments occurred—such as exposure to COVID-19 among other residents—which could compromise elderly patients' safety. Despite having moments where certain workers demonstrated kindness and professionalism, overall sentiment suggests inconsistencies across staff behavior depending largely on individual roles within the organization.

Moreover, for those who found satisfaction with overall services provided by Peak Resources Pinelake community—citing cleanliness standards maintained consistently—the mixed reception raises questions about variability based on individual circumstances rather than organizational ethos as a whole. Residents’ general conditions varied widely based on areas such as room upkeep or administrative responsiveness; while several expressed appreciation for the food quality and pleasant surroundings overlooking beautiful lake views.

In conclusion, these reviews form a stark reminder of both the potential for exceptional eldercare as well as grave shortcomings encountered within facilities like Peak Resources Pinelake over recent years—a dual narrative that captures both commendable service from dedicated employees alongside alarming instances revealing negligence which cannot be overlooked without comprehensive scrutiny into practices aimed at safeguarding resident well-being going forward.

Places of Worship

• Saint Peter the Rock (6.8 miles)
• Connections (8.6 miles)
• Trinity Christian Fellowship (9.3 miles)
• Spaulding Chapel AME Zion Church (9.6 miles)
• Kingdom Minded Ministry (9.7 miles)
• Emmanuel Episcopal Church (11.4 miles)

Parks

• Reservoir Park (8.2 miles)
• Southern Pines Park (11.2 miles)

Physicians

• Pinehurst Cardiology Consultants (8.7 miles)
• Frizzell Eric R MD Pinehurst Medical Clinic (8.8 miles)
• Pinehurst Medical Clinic - Dermatology (8.8 miles)
• Sandhills Orthotics & Prosthetics (8.9 miles)
• Pinehurst Radiology (8.9 miles)
• Pinehurst Anesthesia Associates (9 miles)
• Burns Andrea PC-C (9 miles)

Restaurants

• Golden China (9.6 miles)
• New York Deli II (9.7 miles)
• McDonald's (9.8 miles)
• Pinehurst Brewing Company (9.8 miles)
• Dugans Pub (10 miles)
• Neko Thai and Sushi Bar (10 miles)
• Drum & Quill Public House (10 miles)

Cafes

• Starbucks (9.7 miles)
• Starbucks (12.1 miles)
• Panera Bread (12.3 miles)

Pharmacies

• Walgreens (10.6 miles)
• Health Innovations Pharmacy (11.9 miles)
• Moore Drug Company (12.2 miles)
• Walgreens (12.4 miles)
• CVS Pharmacy (12.5 miles)
• CVS Pharmacy (21.4 miles)

Theaters

• Carolina Cinemas Sandhills 10 (11 miles)

Transportation

• U-Haul (11.7 miles)
• Renaissance Jet (12 miles)
• U-Haul Neighborhood Dealer (13.3 miles)

Hospitals

• Da Vita (12 miles)
• CNS (12.6 miles)