145 Waters Drive, Southern Pines, NC 28387
For more information about senior living options: (844) 490-3973
Belle Meade has a concierge on duty during the day to answer phones. Belle Meade has voicemail during the day and returns calls right away. After hours, the facility's security staff answers the phone. The facility seems nice, and its sales team is more than happy to help.
The place has a reputation for no one ever answering the phone. Given the money it earns, the facility should answer the phone ASAP. A message is left, but it remains unclear how long it will take for them to respond. The facility never answers the phone, making it hard to reach an elderly resident in need. No one answers the phone there, with callers forced to leave voice messages during the day. The facility seems nice, but non-buying customers appear not to be valued. The facility is nice-looking yet never answers the telephone.Constance Cottage is best suited for seniors who prize a pleasant, campus-style setting and who can tolerate uneven phone responsiveness in exchange for a multi-facility option within the same campus. Located in Southern Pines, NC, this community sits on a campus that includes Belle Meade and Coventry, offering a continuum of care on site. The atmosphere and physical look of the place register as a clear plus, especially for families who want a well-kept, aesthetically comfortable environment where transitions between care levels may be possible without uprooting a resident. For households seeking a simple, single-destination experience with consistently quick phone access, this is not the first pick to consider.
Those who should seriously weigh alternatives are families that depend on reliable, real-time communication for daily oversight and emergency responsiveness. The recurring issue in the reviews is a front-desk and telephone system that often fails to answer, leaving families guessing about a loved one's status or needing to track down an alternate number just to reach someone. In a setting where medical or safety concerns can arise suddenly, this is a significant risk. If immediate access to staff by phone or a predictable escalation path is non-negotiable, options on or near the same campus with dedicated daytime concierge support or more consistently responsive front-desk service deserve serious consideration.
The core advantages - the facility's attractive presentation and the campus's breadth of care - do provide meaningful offset in certain contexts. Residents and families who value a durable, high-quality environment and the possibility of moving within a linked system as needs evolve can benefit from the built-in options. The campus model can reduce transfer hassles, and even when direct phone access falters, staff may still be reachable through in-person visits or through other points of contact on site. The limited but real positives are blended with the reality that not every interaction will be seamless, and that a nontrivial portion of communication hinges on the efficiency of the front desk.
Yet the main drawback cannot be dismissed, because it directly affects peace of mind and timely care. The complaint that phones are routinely left unanswered - at times for hours - undercuts confidence in routine updates, late-day calls, and urgent notifications. When a resident appears unwell or a family member needs quick confirmation, the lack of a reliable contact channel quickly becomes the dominant concern. Even with a welcoming campus and reasonable price expectations, the absence of dependable phone access meaningfully narrows the viable window for safe, proactive oversight. In practical terms, this is not a minor irritant; it is a systemic reliability issue that colors every other consideration.
To evaluate this community with more confidence, pursue concrete, scenario-based checks before making a decision. Visit at multiple times, including evenings, to test whether a live person answers or if voicemail is the norm. Request a direct, dedicated contact for day-to-day updates and emergency escalation, and confirm the existence of alternative channels (in-person visits, a patient portal, or secure messaging) that can bypass a busy front desk. Speak with current residents and families about their experiences with responsiveness and care coordination. Finally, compare against comparable options on the same campus - especially Belle Meade, which features a daytime concierge - to determine whether the trade-off between environment and communication is worth accepting.
The verdict is practical and clear: Constance Cottage can be a solid choice for families who value a high-quality living environment and the convenience of a multi-facility campus, provided the priority is not immediate phone reliability. For households where steady, prompt access to staff is non-negotiable, alternatives with stronger front-desk responsiveness should be prioritized. The rating reflects a mixed experience, heavily weighted toward environmental appeal rather than dependable communication. In the decision-making process, the central question is whether the comfort of the setting and the continuum of care on campus outweigh the daily friction of trying to reach someone when it matters most.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Constance Cottage in Southern Pines, NC is a cozy and welcoming board and care home that provides personalized care services for seniors. Residents can enjoy a peaceful environment with all the comforts of home, as the cottage is fully furnished and offers a spacious dining room for communal meals.
The community also boasts a beautiful garden and outdoor space, allowing residents to relax and engage with nature. Housekeeping services are provided to ensure that the cottage remains clean and well-maintained.
Constance Cottage understands the importance of seamless transitions, which is why they offer move-in coordination assistance to make the process as smooth as possible. For residents who wish to stay connected, telephone and Wi-Fi/high-speed internet options are available.
Care services provided at Constance Cottage include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive any necessary medical attention. For those with special dietary needs, including diabetes diets or restrictions, meal preparation and service is available.
Transportation arrangements can be made for medical appointments, ensuring that residents can access necessary healthcare resources conveniently. Additionally, there are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for easy access to recreational activities and essential amenities.
At Constance Cottage, residents can participate in scheduled daily activities designed to promote socialization and engagement within the community. Whether it's enjoying a cup of coffee at a nearby cafe or exploring the local parks and attractions, there are plenty of opportunities for seniors to stay active while enjoying a comfortable living environment.
Overall, Constance Cottage offers a compassionate and supportive assisted living community where seniors can receive personalized care services while enjoying various amenities and convenient access to essential resources in Southern Pines.
Constance Cottage is located at 145 Waters Drive, Southern Pines, NC 28387 in Moore County, North Carolina
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