147 Waters Drive, Southern Pines, NC 28387
For more information about senior living options: (844) 490-3973
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Belle Meade has a concierge on duty during the day to answer phones. Belle Meade has voice mail during the day and they return calls right away. After hours, Belle Meade's security staff answers the phone. The facility itself seems nice, and the sales staff are more than happy to help. The gate attendant can check on residents and call an ambulance when needed.
They claim no one ever answers the phone at the facility. They say the phone should be answered ASAP given the money the place makes. They report leaving a message and waiting to see how long it takes to get a reply. They recount a relative who could not be reached when ill because the phone wasn't answered. They note that no one answers the phone at all hours, with voicemail common, causing concern for emergencies. They feel they are not valued as customers unless they are buying. They describe the facility as a nice-looking place that NEVER answers the telephone.Mary Manor in Southern Pines, NC, is best suited for families that prize a polished, attractive setting and the convenience of a campus with multiple care options, including on-site facilities that can be integrated into a long-term plan. The building reads well, common spaces feel orderly, and the broader campus ecosystem suggests stability and continuity of care. For families weighing aesthetics and overall experience as part of the decision, Mary Manor offers a credible, well-presented option that signals quality and reliability in daily life.
However, this community is not ideal for households that treat phone responsiveness as non-negotiable. Several reviewers report persistent difficulties reaching anyone by phone, with messages left unanswered for extended periods. The anxiety this creates is not trivial; when aging loved ones may have health concerns or urgent questions, a slow or uncertain communication channel compounds risk and stress. The contrast with on-campus alternatives - such as Belle Meade, which maintains a daytime concierge and returns calls promptly - highlights a fundamental trade-off: Mary Manor's strength lies in environment and breadth of services, while its Achilles' heel is inconsistent contact and timely updates.
Pros lean into presentation and practical flexibility. The facility's appearance and upkeep convey dignity and care, which matters for residents settling into a new living arrangement. The campus setting itself offers options beyond the assisted-living floor, creating a sense of continuity for families who may need to shift levels of care over time without relocating. On the front-end, the sales process is described as helpful, making initial engagement smoother and building confidence early in the decision cycle. For families that manage outreach through a local point of contact or rely on a proactive tour, these positives translate into a feasible path forward.
The main drawbacks are substantial and not easily ignored. The repeated inability to answer the phone undermines daily routines, medication management, and general peace of mind. In a scenario where a resident is under the weather or an urgent update is needed, the lack of reliable phone access becomes a barrier to timely action. The anecdotes about a resident check not occurring - requiring the gate attendant to intervene - signal gaps in routine monitoring and escalation. Even though after-hours staff exist, coverage is inconsistent, and that inconsistency erodes trust in the facility's ability to protect and respond when it matters most.
Even so, the balance of pros and cons will tilt differently depending on each family's priorities. For those who value curb appeal, campus breadth, and the comfort of a well-run front-end experience, Mary Manor can deliver a solid baseline of satisfaction if a concrete communication plan is put in place. This likely means securing direct lines to the care teams, designating a single family point of contact, and defining expected response times from onboarding onward. Without a proactive communication plan, however, the practical benefits risk being outweighed by ongoing uncertainty and the potential for overlooked needs.
In the end, Mary Manor serves a practical niche: an attractive, multi-facility campus that can support evolving care needs, provided a dependable communication framework is established. For families where prompt responses and reliable call-backs are non-negotiable, alternative options on the same campus - particularly Belle Meade with its daytime concierge and stronger call-handling - will align more closely with expectations. When touring, prioritize testing the actual phone workflow: who answers, how quickly calls are returned, and what the after-hours process looks like. The decision should hinge on whether the environment and breadth of services justify navigating imperfect communication, or if a community with consistently accessible staff should be the default choice.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mary Manor is an assisted living community located in the charming town of Southern Pines, NC. Our facility offers board and care home services for seniors who require assistance with their daily activities. The community is fully furnished and provides a comfortable and homelike environment for our residents.
At Mary Manor, we prioritize the well-being and convenience of our residents. Our amenities include a dining room where delicious meals are served, ensuring that all dietary needs and restrictions are met. Housekeeping services are provided to maintain a clean and organized living space for our residents. The community also features beautiful outdoor spaces and gardens where residents can relax and enjoy some fresh air.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can easily stay in touch with loved ones or browse the web at their convenience. Additionally, we provide telephone services for easy communication.
Our dedicated care staff is available to assist with various activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are taken care of promptly. This includes diabetes diet management, medication administration, and arranging transportation for medical appointments or emergencies.
Mary Manor believes in promoting an active and engaging lifestyle for our residents. We offer scheduled daily activities that cater to different interests and abilities. Whether it's socializing with fellow residents or participating in stimulating recreational activities, there is always something enjoyable happening at Mary Manor.
Within close proximity to our community, there are several amenities that provide additional convenience for our residents. Cafes, parks, pharmacies, restaurants, transportation services, places of worship, theaters, and hospitals are all easily accessible in Southern Pines.
At Mary Manor in Southern Pines, NC, we strive to create a compassionate environment where seniors feel supported and cared for while maintaining their independence and quality of life.
Mary Manor is located at 147 Waters Drive, Southern Pines, NC 28387 in Moore County, North Carolina
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