147 Waters Drive, Southern Pines, NC 28387
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Belle Meade has a concierge on duty during the day to answer phones. Belle Meade reportedly returns daytime calls promptly, and after-hours security staff answer the phone. The facility itself seems nice. The sales staff are more than happy to help. A gate attendant and staff acted to check on a resident and call an ambulance, showing proactive care. The facility is described as a nice-looking facility.
There is a widespread complaint that no one ever answers the phone. The phone is never answered during the day, leaving callers on voicemail and without timely help. Families could not reach their elderly relatives in the evening because staff did not answer. An incident noted that there was no one to perform a resident check, forcing callers to seek alternative contacts. Customer service is perceived as transactional, valuing buyers over other inquiries. The facility is aesthetically pleasing but criticized for never answering the telephone.There is a persistent and troubling thread across multiple comments about how difficult it is to reach the facilities on this campus by phone. Families and prospective residents repeatedly describe a pattern where calls go unanswered for long stretches, or where voicemail is the only option during the day, making it feel almost impossible to connect with someone who can provide timely information or assistance. The overarching concern is clear: in a setting where residents may have health issues or emergencies, being able to get through to a real person quickly is essential, yet many callers report it simply isn't happening.
Within the campus, there is some variation in how each facility handles phone contact. Belle Meade, for example, is described by several reviewers as having a daytime concierge whose job includes answering phones, with a system that allows for timely return calls. One reviewer notes that Belle Meade uses voicemail during the day but that staff return calls right away, and after-hours the phone is handled by security staff. This combination suggests that Belle Meade may offer more reliable phone responsiveness during the day, at least for some callers, than others might experience.
In contrast, others report almost universal difficulty reaching anyone by phone. Multiple commenters describe never getting an answer, even when calling during the day. One person emphasizes the problem by saying they call at all hours and still encounter voicemail, raising legitimate concerns about how an emergency could be managed if a resident needed urgent assistance. These accounts convey a sense of neglect or unavailability that could erode trust among families, patients, and staff who rely on timely communication.
There are also stories that highlight how the phone system can directly impact emergency responses. One reviewer recounts a situation with an elderly father who was ill; despite prior conversations with the family earlier that day, there was no one available to answer the phone that evening. The reviewer eventually tracked down a number to the skilled nursing facility (SNF) on the campus, where they were told there was no one to perform a resident check. In this case, a gate attendant stepped in, checked on the father, and called an ambulance. This anecdote underscores a troubling gap in responsiveness and coordination, where the absence of a direct line to caregiving staff may delay critical actions and put a family under additional stress.
The campus is described as having three facilities, with informal distinctions emerging between the different buildings. Belle Meade is repeatedly singled out as potentially having better daytime phone coverage, thanks to a concierge presence, while other facilities - referred to in some comments as The Coventry or Health Care - are suggested to suffer from less reliable phone access. The varying experiences among the facilities on the same campus create a mixed impression: one part reassuring, one part alarming, and one part inconsistent depending on which building a caller reaches.
Another thread concerns the customer experience in sales versus care. A reviewer who interacted with a facility's sales team found the facility to be attractive and the sales staff willing to help. Yet the same person felt that if they weren't in the market to buy, their status as a potential customer was not valued as highly. This sentiment adds another layer to the overall frustration: even when a facility presents well on the surface, the fundamental accessibility of information and responsiveness can color the entire impression negatively for people who may later become residents or have family members living there.
Taken together, the comments paint a picture of a campus with strong cosmetic appeal and varied internal practices around phone communication. Some advocates describe functional daytime access at Belle Meade, with a concierge and prompt return calls, while others recount long waits, voicemail dependence, and a lack of immediate attention during emergencies. The disparity among facilities within the same campus raises questions about consistency in policy and staffing, and it highlights an urgent need for a uniform, reliable approach to phone communication and resident safety. For families and guardians who rely on prompt information and timely intervention, it becomes essential for the administration to address these gaps and establish clear, accessible, and dependable lines of contact across all buildings.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mary Manor is an assisted living community located in the charming town of Southern Pines, NC. Our facility offers board and care home services for seniors who require assistance with their daily activities. The community is fully furnished and provides a comfortable and homelike environment for our residents.
At Mary Manor, we prioritize the well-being and convenience of our residents. Our amenities include a dining room where delicious meals are served, ensuring that all dietary needs and restrictions are met. Housekeeping services are provided to maintain a clean and organized living space for our residents. The community also features beautiful outdoor spaces and gardens where residents can relax and enjoy some fresh air.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can easily stay in touch with loved ones or browse the web at their convenience. Additionally, we provide telephone services for easy communication.
Our dedicated care staff is available to assist with various activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are taken care of promptly. This includes diabetes diet management, medication administration, and arranging transportation for medical appointments or emergencies.
Mary Manor believes in promoting an active and engaging lifestyle for our residents. We offer scheduled daily activities that cater to different interests and abilities. Whether it's socializing with fellow residents or participating in stimulating recreational activities, there is always something enjoyable happening at Mary Manor.
Within close proximity to our community, there are several amenities that provide additional convenience for our residents. Cafes, parks, pharmacies, restaurants, transportation services, places of worship, theaters, and hospitals are all easily accessible in Southern Pines.
At Mary Manor in Southern Pines, NC, we strive to create a compassionate environment where seniors feel supported and cared for while maintaining their independence and quality of life.
Mary Manor is located at 147 Waters Drive, Southern Pines, NC 28387 in Moore County, North Carolina
Constance Cottage
Southern Pines, NC
Cozy, personalized care in a small, homelike board-and-care setting with on-site amenities and daily activities.
Belle Meade Life Care Retire
Southern Pines, NC
Broad care continuum (AL, CCRC, Memory Care, SNF) with extensive on-site amenities.
St Joseph Of The Pines Health Center
Pinehurst, NC
Robust rehab services and extensive on-site amenities.
St Joseph Of The Pines Health Center reviews
St Joseph Of The Pines Health Center images
The Coventry
Southern Pines, NC
Strong community atmosphere with attentive staff and engaging amenities
St. Joseph of the Pines, a CCRC
Southern Pines, NC
Clean, well-maintained facility with friendly staff and a homey memory care environment.
St. Joseph of the Pines, a CCRC costs
St. Joseph of the Pines, a CCRC reviews
St. Joseph of the Pines, a CCRC images
The Pines
Southern Pines, NC
Comprehensive 24/7 supervision with meals and engaging activities.
Southern Pines Gracious Retirement Living
Southern Pines, NC
Warm, attentive staff and a lively, renovated community.
Southern Pines Gracious Retirement Living reviews
Southern Pines Gracious Retirement Living images
Southern Pines
Southern Pines, NC
Welcoming, well-maintained community with attentive staff, quality dining, and engaging activities.
Southern Pines costs
Southern Pines reviews
Southern Pines images
Penick Village
Southern Pines, NC
Comprehensive continuum of care (CCRC) with multiple living options and a caring, engaged staff.
Assisted Living Support for Veterans: A Complete and Detailed Overview
The guide highlights the importance of assisted living facilities for aging veterans needing daily support, discusses unique challenges they face, and outlines available financial assistance from the VA, including the Aid and Attendance program. It emphasizes understanding eligibility criteria and navigating the VA system to access necessary benefits effectively.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care