The Coventry in Southern Pines, NC
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105 Gossman Drive, Southern Pines, NC 28387
For more information about senior living options: (844) 490-3973
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The mother receives spectacular care from a team of three to four Coventry staff.
The administration of Trinity HealthCare is disrespectful and uncommunicative. Upper-level administrators are virtually impossible to reach, and when contacted, they provide lip service with no follow-through. The mother was left in her room on the second floor with no staff, a broken elevator, and locked access to stairs. There was no way to reach anyone at Coventry or BelleMeade, forcing the reviewer to call the Southern Pines fire department, which demanded that staff be available at all times. Despite paying over $4,000 per month, the mother does not receive the standard of care, specifically help getting dressed in the morning. A third-party company paid by the mother operates on Trinity's campus, suggesting a potential conflict of interest. A long in-house complaint form through Trinity HealthCare was rejected due to a supposed email address problem, thwarting communication.The Coventry in Southern Pines is best suited for families seeking intimate, hands-on daily care for a senior who needs constant attention from a small, dedicated caregiving team. In practice, relief comes from knowing a resident can rely on three to four caregivers who are consistently involved in routines such as dressing, bathing, and ordinary mobilization. This is a setting where bedside responsiveness matters more than glossy marketing, and where the care team's day-to-day presence can feel highly reassuring. Buyers should understand that the facility sits inside a larger continuing-care campus with an ownership structure that colors communication and access to administrators.
What makes the case compelling is the evident one-to-one feel delivered by frontline staff. The strongest takeaway is that the caregiving staff can deliver spectacular, attentive care on a personal level. When the focus is on direct interaction with residents - staff who know preferences, habits, and morning routines - the benefits are tangible. Families facing urgent or complex caregiving needs may find value in the consistency and familiarity of the on-the-floor team. That said, the value hinges on reliable administrative support and the ability to keep upper management accountable, which is not consistently present here.
However, the most disquieting factors are not the daily bedside hours but the governance and safety gaps that shadow the experience. Communication with upper levels of the parent company is described as disrespectful and uncommunicative, with repeated difficulties reaching administrators and a pattern of lip service without follow-through. Even more troubling are safety lapses cited by concerned families: a resident left alone on a second floor with a broken elevator and locked stairs, and alarms raised only after outside authorities intervened. These incidents reveal a vulnerability in systems meant to protect residents who depend on timely staff presence and safe, accessible routes.
Cost and care alignment further complicate the decision. Families report paying over $4,000 per month while perceiving that the standard of care is not met in routine areas such as morning dressing assistance. The reliance on a third-party company to fill gaps - an arrangement not uncommon in such settings - sits uneasily when that provider's offices are housed within the Trinity campus. The financial implication is clear: high ongoing expenses do not guarantee comprehensive, consistently delivered care, and the lack of straightforward, transparent governance intensifies the sense of paying a premium for a service that does not consistently meet expectations.
The Coventry's integration within St. Joseph of the Pines Continuing Care Retirement Community adds another layer to the decision. Prospective residents are told they must be part of a buy-in system for independent living, accompanied by substantial upfront costs and a restricted entry path. This raises a practical question: for families seeking flexibility, affordability, or a straightforward admission process, alternatives within the same region will often be more attractive. The current setup rewards those prepared to navigate a complex ownership framework and who are comfortable with a campus-wide ecosystem that can constrain resident mobility between levels of care.
Ultimately, the Coventry presents a cautious, mixed verdict. It excels in delivering hands-on, compassionate bedside care from a loyal, skilled frontline team, which can be a lifeline for residents with high daily support needs. Yet that strength is undermined by opaque, unresponsive management, safety risks that demand urgent improvements, and a cost-to-value dynamic that leaves families asking for clearer accountability and predictable service. For families who prize direct care and can tolerate institutional friction at the executive level, this community can still be a viable option - provided stringent expectations are set, questions are answered in writing, and a concrete plan emerges for rapid escalation when safety or service gaps appear. For those prioritizing transparent governance, reliable top-level communication, flexible admission options, and strong safety protocols, alternatives within the region deserve serious consideration.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Coventry in Southern Pines, NC is a vibrant assisted living community offering a wide range of amenities and care services to meet the needs of its residents.
The community provides air-conditioned apartments that are fully furnished and equipped with private bathrooms and kitchenettes for added convenience. Residents can enjoy their meals in the restaurant-style dining room, where nutritious meals are served according to their dietary restrictions.
A variety of amenities are available for the residents' enjoyment and well-being. They can stay connected with Wi-Fi/high-speed internet, explore a small library, or participate in activities held in the gaming room or fitness center. The beautiful outdoor space and garden provide a serene environment for relaxation and strolling.
The Coventry also offers care services to ensure the safety and well-being of its residents. There is a 24-hour call system and supervision to address any emergencies or assistance needed. Trained staff members are available to provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also provided to ensure proper healthcare.
Residents have access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. The community-operated transportation service makes it easy for residents to visit nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and other amenities.
To enhance social engagement and promote an active lifestyle, various activities are organized within the community. These include community-sponsored events, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents can also participate in devotional activities offsite if desired.
Overall, The Coventry offers a comfortable living environment where seniors can receive personalized care while enjoying numerous amenities and engaging in fulfilling activities that enrich their lives.
The Coventry is located at 105 Gossman Drive, Southern Pines, NC 28387 in Moore County, North Carolina
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