3510 West Highway 74, Monroe, NC 28110
For more information about senior living options: (844) 490-3973
The therapy pool is beautiful, and the facility offers a great therapy program. Union Point is a premier facility offering outstanding services, including aquatic therapy. The facility is beautiful with a state-of-the-art therapy gym and an impressive indoor therapy pool. The admissions staff are friendly, helpful, and easy to talk to. The therapists are terrific, kind, and provide encouraging care. The CNAs are great and take very good care of residents, with some standing out for politeness. The nursing staff is professional and caring, providing attentive support. The care received is phenomenal, with many staff going above and beyond. The management team is amazing and a joy to work with.
They say the facility uses trickery and unethical practices toward vulnerable residents. They allege the administrator Ty is unprofessional and dismissive, even hanging up on callers. They describe severe understaffing, leading to missed medications and inadequate patient care. They report residents being left in soiled conditions or without timely assistance. They claim medication errors and poor communication about care and discharging patients. They criticize rude, uncaring staff and a DON who prioritizes appearances over patient care. They allege residents were given sedatives without consent and faced Covid-related isolation. They warn others to avoid bringing loved ones to this facility. They note that, despite some positive notes about therapy, the overall care is described as poorly run and unsafe.PruittHealth-Union Pointe in Monroe, NC is best suited for seniors who are pursuing short-term rehabilitation after a hospital stay and who prioritize a modern, well-equipped therapy environment. The facility clearly shines in the rehab domain: a state-of-the-art therapy gym and an indoor therapy pool stand out as core assets that regularly prompt mobility gains and positive momentum. Families often report responsive admissions, friendly therapy teams, and a clean, attractive building that creates a hopeful backdrop for recovery. Yet the clinical reality on the floors - where long-stay residents rely on consistent nursing support - can feel uneven, leaning toward good days and tough days in roughly equal measure.
Those seeking long-term care with steady, around-the-clock nursing attention should consider alternatives. The reviews repeatedly flag staffing gaps that translate into delayed answers, missed medications, and inconsistent bedside care. Several accounts describe overwhelmed CNAs and nurses, with call bells going unanswered for substantial stretches and essential routines (bathing, feeding, toileting) slipping through the cracks. A number of families report communication breakdowns between social workers, case managers, and families, suggesting that predictability and continuity - key needs for long-term residents - may be better met elsewhere.
The strongest evidence supporting Union Pointe rests with its therapy program and the visible, tangible outcomes from rehabilitation. Positive patient voices highlight skilled therapists, encouraging aides, and meaningful progress in mobility and independence. The aquatic therapy option and the well-equipped rehab gym are repeatedly praised as motivators that help residents regain function. In several positive stories, families also commend the nursing staff when present and the nurse practitioners who maintain lines of communication. Taken together, these pros create legitimate, actionable gains for patients focused on post-acute recovery, especially when the patient has a clear therapy plan and a support system to engage with the process.
Despite the therapy strengths, the cons present real risk to overall safety and satisfaction. Reports of understaffing on the long-term floors, inconsistent medication administration, and slow or absent response to call bells raise legitimate concerns about day-to-day safety. There are also repeated anecdotes of poor or abrasive interactions with certain staff and social workers, as well as complaints about discharge coordination and follow-through after the patient leaves. A subset of reviews describes a disturbing gap between the appearance of the facility - clean, modern, and inviting - and the lived experience of care, where basic needs and timely attention sometimes fall through the cracks. The pattern is not universal, but it is persistent enough to demand caution.
For families considering a move, several practical guardrails can sharpen decision-making. Schedule a candid tour focused on the rehab-to-long-term balance: observe a therapy session, speak with the lead rehab team, and ask how therapy goals dovetail with daily nursing care. Probe staffing levels by shift, request the name of the direct DON or nurse manager, and inquire about turnover and training programs. Request a written care plan that includes medication management, call-bell response targets, and discharge planning timelines. If possible, arrange to meet the social worker and frontline CNAs you'd expect to care for your loved one, and seek recent references from families with similar needs. Finally, document all questions and expectations in writing and secure a clear escalation path should concerns arise.
In the end, PruittHealth-Union Pointe offers a compelling option for short-term rehab due to its therapy-focused culture, modern facilities, and many staff who genuinely connect with residents. The decisive caveat is staffing and administration on the long-term floor, where experiences swing from compassionate, dependable care to slow responses and gaps in basic needs. For a loved one whose primary goal is recovery through intensive PT/OT and whose family can shoulder proactive oversight of care coordination, Union Pointe can be a smart, effective choice. For those who require reliable, consistent 24/7 nursing attention and seamless, ongoing daily care, alternatives should be seriously weighed, with visits and conversations prioritized before committing.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pruitthealth-Union Pointe in Monroe, NC is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can get pampered, as well as access to cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, whether it be for grocery shopping or social outings.
For those who enjoy technology, there is a computer center with internet access and Wi-Fi/high-speed internet throughout the premises. A dining room provides restaurant-style dining experiences with delicious meals prepared by the community's kitchen staff. Residents also have the option of having their own fully furnished accommodations with private bathrooms and kitchenettes.
Pruitthealth-Union Pointe values the importance of maintaining an active lifestyle, which is why they offer various amenities to promote physical fitness and mental wellness. A fitness room is available for residents to exercise and stay fit, along with a gaming room for leisurely activities. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. A small library is stocked with books for those who love reading.
The community understands the importance of staying connected with loved ones and provides telephone services to enable communication with family and friends. Transportation arrangement is available not only for non-medical purposes but also transportation to doctors' appointments.
In terms of care services, Pruitthealth-Union Pointe ensures 24-hour call system supervision to guarantee resident safety at all times. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available. The staff also offers medication management services to ensure proper administration of medications according to individual needs. Special dietary restrictions are accommodated, including diabetes diets.
Residents can look forward to engaging in various activities organized by the community such as fitness programs designed to keep them physically active. Planned day trips allow residents to explore nearby attractions while resident-run activities foster a sense of community and social interaction. Scheduled daily activities keep residents engaged and entertained.
The community is conveniently located near two physicians' offices and one restaurant, providing easy access to healthcare services and dining options for residents. Pruitthealth-Union Pointe is committed to providing a comfortable and fulfilling assisted living experience, where residents can lead an active and enriching lifestyle while receiving the care they need.
Pruitthealth-Union Pointe is located at 3510 West Highway 74, Monroe, NC 28110 in Union County, North Carolina
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