3510 West Highway 74, Monroe, NC 28110
For more information about senior living options: (844) 490-3973
The facility is described as beautiful with a state-of-the-art therapy gym and an indoor therapy pool. Union Pointe is a premier facility offering outstanding services, including aquatic therapy. The staff, including admissions, CNAs, and nurses, are praised for being friendly, caring, and easy to talk to. The facility is clean, spacious, and features modern therapy amenities. The rehabilitation team is terrific, with therapists and nurses providing encouragement and compassionate care. Administrative staff are helpful in getting admissions processed and communicate with families effectively. Caregivers consistently go above and beyond, treating residents with kindness and respect.
The facility is accused of trickery and pressuring vulnerable residents to sign over their Social Security checks. The administrator is alleged to be directly involved in unethical practices, with concerns reportedly dismissed by hanging up. The administration is described as unprofessional and dismissive toward families. Understaffing is cited as a major problem, resulting in missed medications, insufficient staffing, and slow response to calls. Residents and families report safety issues, including a resident falling after staff did not promptly answer a call button. Food is noted to be served cold or not delivered in a timely manner, contributing to weight loss. There are claims of poor communication and lack of transparency from leadership, with some reviewers suggesting staff pursue financial gain rather than patient welfare.The collection of experiences about Pruitt Health Union Pointe presents a remarkably mixed picture. On one hand, several reviewers sing the facility's praises for its modern, inviting environment and especially its therapy program. They highlight a state-of-the-art therapy gym and an indoor rehabilitation pool, calling the facility "beautiful" and noting that aquatic therapy is a standout feature. For many families, the therapeutic side feels like a bright spot in an otherwise challenging period, with words like "premier," "outstanding services," and "great therapy program" appearing repeatedly. The therapy pool, in particular, is frequently mentioned with enthusiasm, and reviewers credit the rehab teams, physical therapists, and aides for helping loved ones regain function and mobility.
Several accounts emphasize the compassionate, hands-on care provided by therapy and nursing staff. Grandchildren and spouses recall therapists who were "Terrific," "kind, caring," and encouraging, with specific praise for individuals such as Tiffany, Angie, Julie, and a nurse named Daisy who consistently wore a smile. CNAs and nurses are repeatedly commended for their attentiveness and for going above and beyond in daily care. Admissions staff, especially Jill in one account, are described as "BRILLIANT" and easy to talk to, contributing to a sense that the facility can be welcoming and responsive when families are navigating a difficult transition. A number of families express comfort with how the facility communicates and coordinates care, and they describe staff as patient, understanding, and patient-centered.
Beyond individual staff praise, some reviews underscore the facility's overall atmosphere and operations. A number of caregivers describe the environment as clean, spacious, and well maintained, with the administration and nursing leadership appearing to be accessible and engaged. One reviewer notes that the director, nurse practitioner, and nursing staff consistently communicate with families and work to resolve issues promptly for the benefit of the patient. In positive stories, even when the patient's health status is fragile, there is a sense that the team strives to keep families informed and involved, and that the facility can be a source of stable, reliable support during recovery or long-term care.
However, the narrative is not one-sided. A substantial portion of the reviews conveys significant concerns about administration, staffing, safety, and patient experiences on the long-term care side. One reviewer launched a strong, accusatory critique alleging unethical practices by the administration, including manipulation of vulnerable residents and pressure to sign over Social Security checks, with the director named as being directly involved. The claim that concerns were dismissed with a hang-up is framed as a reflection of unprofessional leadership and a culture of dismissiveness. This perspective casts a shadow over otherwise glowing assessments and raises fears about financial and ethical safeguards for residents.
More muted but troubling reports describe episodes of poor staffing, delays in basic needs, and gaps in care. A review recounts a "worst experience ever" with "very short of staff," no clean bedding for days, and a resident made to wear diapers with alleged medication mismanagement and a lack of timely attention to call buttons. Other accounts mention a disconnect between hospital orders and actual in-facility medications, a wheelchair being removed by staff, and a family member feeling ignored or dismissed during critical moments. Some reviewers characterize the long-term care component as a struggle, contrasting the rehab side's competence with the long-term side's perceived neglect or under-resourcing.
Another thread of reviews centers on communication and empathy during crises. Several families praise compassionate hospice involvement, affectionate nicknames for staff "angels," and staff who listened and responded with care and patience. Yet there are also sharp, opposing stories in which families describe a lack of communication, questions about integrity and motives of doctors and staff, and experiences that left them feeling unvalued or unsafe. One review even asserts that patients were treated like "trash," underscoring how starkly different experiences can be within the same facility.
Overall, the facility emerges as a place of two parallel experiences. For many patients and families, Union Pointe represents a high-quality rehabilitation environment with modern facilities, effective therapy, and dedicated staff who make efforts to create a positive, hopeful path to recovery. For others, the same building is a source of serious worry - a place where staffing shortages, inconsistent care, and concerns about administrative conduct create real fears for resident safety and well-being. The diverse feedback suggests a need for thorough due diligence: prospective residents and families may find excellent rehabilitation services and compassionate frontline care, but there are alarming reports that require careful consideration, verification, and due process with the facility's administration and oversight. In short, the reviews capture both noteworthy success stories and deep, troubling concerns, underscoring the importance of weighing personal priorities, talking with multiple staff members, and seeking firsthand experiences before making a decision about care at Union Pointe.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pruitthealth-Union Pointe in Monroe, NC is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can get pampered, as well as access to cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, whether it be for grocery shopping or social outings.
For those who enjoy technology, there is a computer center with internet access and Wi-Fi/high-speed internet throughout the premises. A dining room provides restaurant-style dining experiences with delicious meals prepared by the community's kitchen staff. Residents also have the option of having their own fully furnished accommodations with private bathrooms and kitchenettes.
Pruitthealth-Union Pointe values the importance of maintaining an active lifestyle, which is why they offer various amenities to promote physical fitness and mental wellness. A fitness room is available for residents to exercise and stay fit, along with a gaming room for leisurely activities. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. A small library is stocked with books for those who love reading.
The community understands the importance of staying connected with loved ones and provides telephone services to enable communication with family and friends. Transportation arrangement is available not only for non-medical purposes but also transportation to doctors' appointments.
In terms of care services, Pruitthealth-Union Pointe ensures 24-hour call system supervision to guarantee resident safety at all times. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available. The staff also offers medication management services to ensure proper administration of medications according to individual needs. Special dietary restrictions are accommodated, including diabetes diets.
Residents can look forward to engaging in various activities organized by the community such as fitness programs designed to keep them physically active. Planned day trips allow residents to explore nearby attractions while resident-run activities foster a sense of community and social interaction. Scheduled daily activities keep residents engaged and entertained.
The community is conveniently located near two physicians' offices and one restaurant, providing easy access to healthcare services and dining options for residents. Pruitthealth-Union Pointe is committed to providing a comfortable and fulfilling assisted living experience, where residents can lead an active and enriching lifestyle while receiving the care they need.
Pruitthealth-Union Pointe is located at 3510 West Highway 74, Monroe, NC 28110 in Union County, North Carolina
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