Hillcrest Church Rest Home
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4123 Hillcrest Church Road, Monroe, NC 28110
For more information about senior living options: (844) 490-3973
The administrator and staff have been wonderful. The journey for all involved was made the best it could be.
The administrator is very rude. The family has never had a good experience with her.We spent more than a year with a loved one at Hillcrest, a stretch that proved to be as emotionally demanding as it was meaningful. Throughout that long period, the care environment felt framed by two distinct experiences: a warmth and attentiveness from the care team, and a more challenging dynamic with the facility's administrator. The contrast was undeniable, but it did not erase the sense of gratitude we carried for what the staff and leadership managed to provide during a difficult journey.
On the positive side, we felt the administrator and the entire staff were wonderful people to the families they served. Their kindness, patience, and professional demeanor stood out repeatedly. They offered support that went beyond basic care, helping us navigate daily routines, medical updates, and the emotional ups and downs that come with watching a loved one progress through a challenging time. The team's consistent presence and willingness to listen made a real difference for us, creating moments of reassurance when we needed them most. In many conversations and interactions, their empathy shone through, and it was clear they cared deeply about the person in their care as well as about the families who stood by them.
That sense of care translated into what the reviewer described as making "the journey for all of us the best it could be." It wasn't just the medical attention; it was the humane touch - being heard, being supported in practical decisions, and feeling that someone was guiding us through a difficult process with competence and warmth. We remember the days when updates came promptly, when questions were answered with clarity, and when small gestures of kindness helped lighten heavy moments. In such moments, Hillcrest's staff created a sense of continuity and trust that many families cling to during long stays.
Yet, alongside the praise for the staff, there was a significant note of concern about the administrator. The review makes a sharp distinction between the care provided by the team and the behavior of the administrator, describing her as very rude. That characterization is not incidental; it reflects a recurring frustration and disappointment. For this family, the administrator's conduct stood out as a persistent barrier to a wholly positive experience. They state plainly that they and their family never had a good experience with her, signaling a pattern of interaction that undermined the otherwise strong impression left by the rest of the staff.
The juxtaposition between the everyday care and the administrator's disposition creates a complex picture. On one hand, the care environment felt supportive, respectful, and capable; on the other hand, the leadership dynamic introduced moments of tension and discomfort. It is natural in long-term care settings for families to develop deep trust in the direct caregivers while also needing to contend with administrative communication and policy matters. When the leadership fails to meet expectations in warmth or courtesy, those experiences can linger and influence overall perceptions, even if the direct care remains strong.
In reflecting on this experience, the lasting takeaway is twofold. The staff and the broader care team were a bright and reliable presence that genuinely helped families endure a tough period with dignity and hope. Their contributions were meaningful and memorable, and they deserve recognition for the compassion they showed day after day. At the same time, the administrator's behavior stands out as a legitimate concern that affected the family's sense of safety and satisfaction. The contrast between the two experiences matters, because it speaks to how leadership can shape, for better or worse, the total experience of care.
Ultimately, this account expresses heartfelt gratitude for the staff's role in making a challenging journey more bearable and humane. It also serves as a candid note that improvements in administrative conduct would go a long way toward aligning the overall experience with the high standard set by the caregiving team. The family's story is one of appreciation tempered by a clear request for respectful, considerate leadership that matches the evident kindness and competence of the day-to-day caregivers. If Hillcrest aspires to a consistently outstanding experience across all levels, addressing the administrator's behavior would be a meaningful step toward that goal.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (25 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Church Rest Home in Monroe, NC is a board and care home that provides personalized assistance and support to seniors in a home-like environment. Our community offers a range of amenities to enhance the comfort and convenience for our residents.
Our amenities include a beauty salon, where residents can pamper themselves and maintain their personal grooming needs. Residents can enjoy their favorite shows or movies with cable or satellite TV in their fully furnished rooms. We also offer devotional services off-site for spiritual enrichment.
The dining room is where residents gather to enjoy delicious meals prepared by our experienced culinary team. Our housekeeping services ensure that common areas and individual rooms remain clean and well-maintained. Residents have access to indoor common areas where they can socialize with fellow residents or relax with a good book.
Each resident has their own kitchenette, allowing them to prepare snacks or drinks at their convenience. Outdoor spaces such as gardens provide opportunities for relaxation and enjoying nature. Telephone and Wi-Fi/high-speed internet are available for residents to stay connected with loved ones.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that each resident's specific needs are met, including diabetes care and special dietary restrictions. Medication management is offered to ensure proper administration of medications.
To promote mental wellness, we have a program in place that focuses on the emotional well-being of our residents. Transportation arrangement is provided for medical appointments, ensuring timely access to healthcare services.
In addition to these comprehensive care services, we offer a variety of activities designed to engage our residents socially, physically, and mentally. These include community-sponsored activities, devotional activities off-site, resident-run activities, and scheduled daily activities.
At Hillcrest Church Rest Home, we strive to create a warm and welcoming environment where seniors can feel safe and supported while maintaining their independence.
This area of Monroe, North Carolina, offers a variety of amenities and services that cater to seniors. With several family practices and pharmacies nearby, accessing medical care and prescriptions is convenient. Additionally, there are plenty of dining options ranging from fast food to casual dining, as well as cafes for socializing with friends or enjoying a peaceful cup of coffee. Places of worship are also easily accessible for those seeking spiritual fulfillment. For recreation, there are parks within a short distance for leisurely walks or outdoor activities. The closest theater provides entertainment options for those interested in movies. Overall, this part of Monroe provides a well-rounded community with resources to support a comfortable and fulfilling senior living experience.
Hillcrest Church Rest Home is located at 4123 Hillcrest Church Road, Monroe, NC 28110 in Union County, North Carolina
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