The Addison Of Indian Trail

Pros

• The nurse is described as bubbly and friendly, taking the time to get to know the residents.
• Caretakers are praised for being great and going out of their way to make residents feel special and cared for.
• The Activity Director engages with residents personally, bringing joy to those who may not participate in activities.
• One reviewer noted that their loved one has been happier since moving in, always smiling during visits.
• Many staff members were recognized as friendly and patient, creating a welcoming atmosphere for residents.
• The move-in process was reported as easy and well-managed by the staff.
• Some residents seemed satisfied with the activities provided, contributing positively to their experience.
• During a tour of the facility, visitors found some areas clean and nicely set up, particularly in the dining room area.

Cons

• The Addison of Indian Trail is described as a community run by the worst people, lacking care and compassion.
• There are significant communication issues, with staff failing to provide important information and updates about residents' care.
• Residents have experienced dangerous practices and unprofessionalism, leading to grave concerns about their safety.
• The facility has not had a state inspection since 2018, raising alarms about its management and standards.
• Many reviews highlight disorganization among staff and management, resulting in unanswered calls and emails regarding serious issues.
• Families report overcharging for services repeatedly, along with unauthorized medical actions taken without consent.
• The facility's cleanliness was criticized, particularly concerning filthy carpets that do not match the advertised image of the community.
• There is a high turnover rate among staff members, which impacts the quality of care and resident activities offered.
• Residents reportedly lack engagement in activities, often sitting alone or watching TV instead of participating in meaningful programs.
• Overall dissatisfaction with food quality, comfort of accommodations, and promised amenities that were not delivered was expressed frequently across reviews.

Review

Review Summary of Addison of Indian Trail

The Addison of Indian Trail has received a mix of reviews from families and residents, revealing serious concerns about the quality of care and management at the facility. Many reviewers express their dissatisfaction with the community, describing it as poorly managed and lacking basic compassion for its residents. The overall sentiment discourages potential residents and their families from considering the facility for their loved ones. Numerous complaints highlight dangerous practices, ineffective communication, high staff turnover, and failure to deliver on promises made during initial tours.

One recurring theme in the reviews is the inconsistency regarding pricing and services provided to residents. Several families cite experiences where they were misled about care costs or changes in medical attention necessary for their loved ones. One reviewer mentioned being told that care may be low due to their loved one’s independence but was later informed on move-in day that it would approach the high end of the price range. Such lack of transparency left many feeling frustrated and deceived at what should have been a vital transition period.

While some reviewers cite specific staff members as friendly and attentive, this does not seem to reflect the overall atmosphere within the facility. Reports indicate a chaotic environment where staff communication is inadequate, leading to important issues being ignored or unresolved. For example, families noted that repeated attempts to contact management went unanswered or were met with vague responses. Additionally, instances of improper medical care—such as unauthorized blood work or incorrect medication dosages—have raised alarm bells among caretakers who fear for their loved ones’ safety.

Another point highlighted by reviewers is neglect regarding daily activities and interactions with residents. While there were moments when specific activity coordinators offered personalized engagement for residents who refrained from participating in group activities, general programming often lacked variety or consistency. Families noted how under-staffing led to situations where many residents were left passively watching television instead of engaging in meaningful events that might enhance their quality of life.

Physical conditions within the facility also drew scrutiny from several families expressing disappointment over cleanliness levels—specifically regarding filthy carpeting throughout common areas—and general maintenance issues reflecting neglect over time. Some cited broken promises regarding renovations which had yet to materialize despite assurances given more than a year ago. The contrasting impressions between sophisticated marketing images presented during tours compared to real-life conditions further fueled grievances among those seeking a trustworthy place for their loved ones.

As time passes, consistent reviews underline an alarming trend: swift turnover within both administrative roles and caregiving positions appears rampant at Addison of Indian Trail. With many former employees expressing dissatisfaction enough to leave their positions since new management took over roughly nine months ago, it raises concerns about continuity in caring approaches suited for senior needs—particularly within memory care settings where familiar faces can greatly impact comfort levels.

In conclusion, while some individuals reported positive experiences with select staff members or found certain aspects pleasing during initial visits, numerous negative accounts dominate overall sentiments toward Addison of Indian Trail's operational standards—a place best avoided if seeking compassionate assistance tailored for vulnerable populations requiring special attention amidst complex healthcare challenges inherent in assisted living facilities designed for seniors experiencing cognitive decline.

This area of Monroe, North Carolina offers a variety of amenities that cater to senior living. With multiple family practice physicians nearby, including Lake Park Family Practice and Sun Valley Family Physicians, medical care is easily accessible. There are also several pharmacies in the vicinity such as Walgreens and CVS Pharmacy for convenient medication pickup. In terms of dining options, there are fast food establishments like McDonald's and Chick-Fil-A, as well as sit-down restaurants like Metro Diner and Lam's Kitchen. Places of worship such as Idlewild Baptist Church and Carmel Baptist Church provide spiritual support for seniors, while parks like Blakney Park offer opportunities for outdoor recreation. Additionally, the presence of theaters like Regal Stonecrest at Piper Glen and Redstone 14 provide entertainment options for seniors looking to enjoy a movie. Overall, this part of Monroe provides a well-rounded environment for senior living with access to essential services and leisure activities.

Physicians

• Lake Park Family Practice (2.7 miles)
• Sun Valley Family Physicians (3.2 miles)
• Center For Wellness (8.1 miles)
• Kanelos Dino P MD (9.6 miles)
• Arboretum Pediatrics (10.6 miles)
• Piedmont Plastic Surgery & Dermatology (12 miles)
• Waxhaw Family Physicians & Sports Medicine Center (12 miles)

Restaurants

• McDonald's (3.2 miles)
• Chick-Fil-A (3.8 miles)
• Chick-Fil-A (6.9 miles)
• Metro Diner (7.7 miles)
• Lam's Kitchen 祖家小厨 (7.8 miles)
• Mac's Speed Shop (7.9 miles)
• Showmars (8.3 miles)

Pharmacies

• Walgreens (3.9 miles)
• CVS Pharmacy (7 miles)
• Walgreens (7.2 miles)
• CVS Pharmacy (7.2 miles)
• CVS Pharmacy (7.5 miles)
• CVS Pharmacy (7.9 miles)
• Walgreens (8 miles)

Cafes

• The Collective Cafe (7.2 miles)
• Panera Bread (7.6 miles)
• Starbucks (9.7 miles)
• Panera Bread (9.7 miles)
• Starbucks (12 miles)
• Starbucks (14.4 miles)
• Starbucks (14.5 miles)

Places of Worship

• Idlewild Baptist Church (7.4 miles)
• Carmel Baptist Church (9.5 miles)
• Providence Presbyterian Church (9.9 miles)
• Greater Grace Community Missionary Baptist Church (11.3 miles)
• Calvary Church (12.4 miles)
• Bethlehem United Methodist Church (12.8 miles)
• St Gabriels Catholic Church (14.1 miles)

Parks

• Why Not An American Ark (11.3 miles)
• Blakney Park (12.4 miles)
• Walnut Creek Park (15.3 miles)

Theaters

• Regal Stonecrest at Piper Glen 4DX, IMAX & RPX (12.5 miles)
• Redstone 14 (15.1 miles)