Premier Nursing And Rehabilitation Center in Jacksonville, NC

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  • Interior

    A cozy room with a small round table, two chairs, an armchair, and a wall painting under soft lighting.

  • Decor

    A festive entrance adorned with holiday wreaths and a welcoming bench.

  • Building

    A building entrance with a central fountain surrounded by trees.

  • Bedroom

    A nurse adjusts the privacy curtain in a patient room within a healthcare facility.

  • Trees

    A peaceful courtyard featuring planters, benches, and a clear blue sky.

  • Dining

    A cozy dining area with a beautifully set table and a china cabinet in the background.

  • Landscaping

    A serene garden scene featuring a fountain and blooming flowers, with parked vehicles in the background.

  • Lighting

    A well-lit corridor in a healthcare facility, featuring green walls and wooden flooring.

  • Entrance

    The festive entrance of a building adorned with holiday wreaths and benches.

  • Outdoor

    A beautifully crafted fountain surrounded by greenery and a clear blue sky.

  • Rehabilitation

    A healthcare professional assists an elderly patient with mobility training using a walker in a rehabilitation setting.

Premier Nursing And Rehabilitation Center in Jacksonville, NC

225 White Street, Jacksonville, NC 28546

For more information about senior living options: (844) 490-3973

2.9 from 83 reviews
5 stars
32
4 stars
6
3 stars
3
2 stars
4
1 stars
38

Skilled Nursing Facility

Overall Review of Premier Nursing And Rehabilitation Center

Pros

  • pro The staff are kind, compassionate, and go above and beyond to care for residents.
  • pro Amy, the director of nursing, is described as wonderful to residents and families.
  • pro The therapy department is top notch and provides excellent care.
  • pro The activities department is amazing and offers a wide variety of engaging activities.
  • pro The facility is clean, well-maintained, and has a pleasant smell.
  • pro The staff are highly skilled, knowledgeable, and dedicated to residents' well-being.
  • pro Families report clear communication and feel informed and supported by the staff.
  • pro The food looks delicious and residents enjoy their meals.

Cons

  • pro The facility is described as disgusting, with a strong urine smell, unclean rooms, and chipped paint.
  • pro Patients are reportedly left in feces for hours, and staff are described as not caring about elderly residents' well-being.
  • pro A grandmother is said to have developed inch-thick bedsores due to neglect, described as pathetic and disgusting.
  • pro The place is portrayed as severely understaffed, causing long delays for basic care and late medical attention.
  • pro Administrators and staff are accused of being rude, disrespectful, and gaslighting families.
  • pro The facility has been in the news for filthy conditions and alleged malpractices, with calls to shut it down.
  • pro Visitors report unsanitary conditions, bugs in rooms, and substandard food.
  • pro Several reviews strongly warn to avoid sending loved ones there.

Review

Premier Nursing and Rehabilitation Center in Jacksonville, NC is best suited for families willing to take an active oversight role and for residents who can benefit from a rehab-forward environment with ready access to hospital-adjacent care. The facility can deliver meaningful therapy, social engagement, and continuity of care when staff are engaged and accountable. It may work for someone who values a local option with a broad suite of services and who does not mind stepping in to press for timely responses and consistent care plans. Where this community shines is in the presence of a capable therapy and rehabilitation core and in the willingness of some staff to go the extra mile for residents and families who show up.

Those considering alternatives should recognize that Premier's mixed track record is a decisive factor for anyone with higher medical acuity, strict cleanliness expectations, or a preference for consistently prompt service. If ongoing concerns about understaffing, frequent odor or cleanliness issues, and reports of delayed doctor involvement are unacceptable, another facility is a safer long-term bet. Families with no tolerance for administrative opacity or for experiences described as neglectful or disorganized should look elsewhere, especially if daily, predictable access to physicians and stable nurse staffing is non-negotiable.

On the positive side, families frequently praise certain individuals and teams who demonstrate competence, compassion, and reliability. The therapy department earns praise for effective rehab progress and top-notch professionals, and the nursing and activities staff are repeatedly described as caring and responsive when present. Several reviewers highlight don't-miss elements such as strong social work coordination, clear communication with families, and meaningful activity programs that keep residents engaged. When the facility operates with cohesive teams and engaged leadership, residents appear to receive consistent attention, with several accounts noting clean rooms, pleasant dining experiences, and dependable routine care.

The most powerful counterpoint remains the recurrent, well-documented concerns about understaffing, inconsistent care, and serious hygiene and safety lapses. Multiple reviews recount patients sitting in soiled conditions for long periods, rooms with odors, and insufficient staff to turn or assist residents promptly. There are disturbing reports of bedsores, dehydration, missed meals, and delayed medical follow-ups. Administrative tensions and perceived staff disrespect further undermine trust, with some families reporting difficulty in obtaining timely information or decisive action during crises. These themes are not isolated; they echo across many families' experiences and cannot be dismissed.

How the pros offset the cons hinges on the involvement level of families and the facility's ability to sustain a reliable, accountable routine. When therapy teams are strong, communication is proactive, and a compassionate care ethic prevails, Premier can yield meaningful rehab outcomes and a humane day-to-day experience. However, the gaps - staffing shortages, inconsistent responsiveness, and hygiene concerns - can erode those gains quickly for residents who require high-level medical oversight or who cannot tolerate delays. Prospective residents should therefore plan to vigilantly monitor care plans, request regular progress updates, and insist on concrete staffing schedules and escalation protocols as a condition of admission.

In closing, Premier Nursing and Rehabilitation Center is a pragmatic choice for families prepared to engage actively and advocate relentlessly, especially if rehab advancement and local access hold primary importance. It is not the safest option for those who demand steady, fail-safe care, pristine infection control, and consistently quick responses, or for residents who require daily physician oversight without exception. Before committing, families should schedule multi-shift visits, review state inspections and recent surveys, interview front-line staff, and obtain corroborating feedback from current residents or families. If choosing Premier, concrete expectations and a structured oversight plan are essential; otherwise, exploring alternatives with stronger, more consistent track records is the prudent course.

Features

Housing

  • 239 resident community capacity 239 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albert J Ellis (14 miles away) Albert J Ellis (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Premier Nursing And Rehabilitation Center is a top-notch assisted living community located in Jacksonville, NC. Our center offers a wide range of amenities and care services to ensure the utmost comfort and convenience for our residents.

Our amenities include a well-equipped beauty salon where residents can indulge in pampering treatments, cable or satellite TV in individual rooms for entertainment purposes, convenient community-operated transportation for easy accessibility to nearby locations, a computer center to stay connected with loved ones, and a spacious dining room where delicious meals are served restaurant-style.

For physical fitness and recreational activities, we have a fitness room equipped with various exercise equipment, a gaming room for residents to enjoy their favorite games, and a beautiful garden providing outdoor space for relaxation and enjoyment. Our small library allows residents to explore books of their interest, and telephone facilities are provided for communication needs. Additionally, high-speed Wi-Fi/internet connectivity ensures that residents can stay connected online.

Care services at Premier Nursing And Rehabilitation Center are second to none. With our 24-hour call system and supervision, residents can rest assured that help is readily available when needed. Our dedicated caregivers provide assistance with bathing, dressing, and transfers for those who require it. We offer specialized diabetes diets and cater to special dietary restrictions as needed. Our staff diligently manages medication administration according to personalized plans.

We prioritize mental wellness by offering engaging programs designed to stimulate the mind and foster social connections among residents. Transportation arrangements are made not only for non-medical purposes but also specifically for doctor's appointments ensuring timely access to healthcare professionals.

The dining experience at Premier Nursing And Rehabilitation Center is exceptional as we cater to special dietary restrictions ensuring that all meals are prepared according to individual needs.

Residents can enjoy an array of activities tailored to their interests and preferences. We provide concierge services for any additional assistance required by our residents. Fitness programs keep individuals active while planned day trips allow them to explore new places. We encourage resident-run activities, enabling active participation and fostering a sense of community. Scheduled daily activities ensure that there is always something exciting happening at our center.

At Premier Nursing And Rehabilitation Center, we strive to create a warm and supportive environment where residents can thrive while receiving the highest level of care and enjoying an enriched lifestyle.

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