Premier Nursing And Rehabilitation Center

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  • Interior

    A cozy room with a small round table, two chairs, an armchair, and a wall painting under soft lighting.

  • Decor

    A festive entrance adorned with holiday wreaths and a welcoming bench.

  • Building

    A building entrance with a central fountain surrounded by trees.

  • Bedroom

    A nurse adjusts the privacy curtain in a patient room within a healthcare facility.

  • Trees

    A peaceful courtyard featuring planters, benches, and a clear blue sky.

  • Dining

    A cozy dining area with a beautifully set table and a china cabinet in the background.

  • Landscaping

    A serene garden scene featuring a fountain and blooming flowers, with parked vehicles in the background.

  • Lighting

    A well-lit corridor in a healthcare facility, featuring green walls and wooden flooring.

  • Entrance

    The festive entrance of a building adorned with holiday wreaths and benches.

  • Outdoor

    A beautifully crafted fountain surrounded by greenery and a clear blue sky.

  • Rehabilitation

    A healthcare professional assists an elderly patient with mobility training using a walker in a rehabilitation setting.

Premier Nursing And Rehabilitation Center

225 White Street, Jacksonville, NC 28546

For more information about senior living options: (844) 490-3973

2.2 from 13 reviews
5 stars
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6

Skilled Nursing Facility

Overall Review of Premier Nursing And Rehabilitation Center

Pros

  • pro The rehabilitation staff at Premier Nursing and Rehabilitation Center are described as professional and exceptionally talented in their roles.
  • pro Several reviews highlight the cleanliness and well-maintained environment of the facility, contributing to a positive impression.
  • pro The physical therapy and occupational therapy teams receive praise for their effectiveness and dedication to helping patients.
  • pro Some family members express satisfaction with the friendly demeanor of the staff, appreciating their cheerful and helpful attitudes.
  • pro A review mentions that there are engaging activities available for residents, such as bingo, which can enhance their experience at the facility.
  • pro It is noted that family advocacy is recognized as important for ensuring quality care at Premier Nursing and Rehabilitation Center.
  • pro Overall, some families feel content with their loved ones' surroundings and appreciate certain aspects of care provided by the staff.

Cons

  • pro The staff was unfriendly and unresponsive to the needs of patients and their families.
  • pro Patients were discharged without follow-up appointments, medication explanations, or proper medical care.
  • pro The cleanliness of the facility was poor, with reports of bugs in patient rooms and overall neglect.
  • pro Patients experienced long wait times for assistance after pressing emergency buttons, leading to concerns about safety.
  • pro Staff frequently ignored residents' urgent needs and provided inadequate support during meals.
  • pro There was a lack of communication from management regarding patient care and staffing issues.
  • pro The facility was understaffed, particularly on weekends, resulting in insufficient attention to patients' health and wellbeing.
  • pro Several complaints were made about the administration providing misleading information about patient assessments and care plans.
  • pro Patients developed serious health issues due to negligence, including bed sores and malnutrition.
  • pro Overall satisfaction with the quality of care and response from the medical staff was consistently low among family members visiting their loved ones.

Review

The reviews concerning Premier Nursing and Rehabilitation Center paint a troubling picture of the facility, highlighting significant concerns about patient care, staff responsiveness, and overall cleanliness. Several family members express their dissatisfaction with the lack of follow-up appointments after discharge, inadequate communication regarding medication, and general neglect in addressing patients' medical needs. The feeling that loved ones are discharged without proper planning or support weighs heavily on many families. A recurring theme is the apparent indifference exhibited by some staff members towards both patients' needs and family inquiries, which led to feelings of frustration and helplessness.

A particularly alarming aspect mentioned in various reviews is the poor condition of patient rooms. Multiple reviewers describe their loved ones’ surroundings as unkempt and depressing, with reports of broken furniture, uncleanliness, and even pest infestations. One person shared a distressing account of a loved one leaving the facility malnourished, dehydrated, and suffering from severe bedsores—a situation compounded by staff negligence regarding turning patients in bed regularly. This disheartening portrayal gives rise to questions about whether adequate protocols are in place to safeguard vulnerable individuals under their care.

While therapy services are frequently noted as a positive element within Premier Nursing and Rehabilitation Center, other areas fall significantly short. Reviews indicate that while some physical therapists demonstrate genuine compassion for their patients’ rehabilitation needs, this care often goes overlooked due to systemic issues present throughout the facility. Insufficient staffing appears to be a critical issue; many reviewers mention instances where emergency buttons were pushed yet resulted in long waits for assistance—sometimes exceeding half an hour or longer—in situations that could be dire for patients needing immediate help.

Communication within the facility has also been criticized extensively. Many family members report experiences marked by confusion when seeking medical answers or clarity on care plans. The absence of doctors on-site adds to frustrations as families struggle to get straightforward responses about treatment options or progress reports concerning their loved ones’ health statuses. Instead of receiving concrete information during visits or inquiries, families often found themselves entangled in bureaucratic red tape characterized by vague promises of follow-up communications that rarely materialized.

Another focal point is management's perceived apathy toward addressing these pervasive issues. Family members recount how complaints seemed to stall at management levels without any substantial improvements initiated following their concerns being voiced. Reviewers suggest that the administration operates under pressure rather than prioritizing patient welfare or staff wellbeing—often displaying favoritism or prejudicial attitudes toward employees who voice dissent over working conditions.

Despite some positive experiences reported by individuals who feel content with certain aspects of care at Premier Nursing Center—such as those enjoying recreational activities like bingo—the overwhelming feedback remains overwhelmingly negative for most families who had entrusted this facility with their loved ones’ well-being. It highlights an urgent need for reform across various dimensions within the establishment: improved staffing ratios, enhanced training protocols focusing on compassionate care practices, better cleanliness standards, increased oversight from qualified medical professionals on-site at all times, and receptive management willing to act upon feedback provided by both patients and families alike.

In conclusion, while there may be isolated accounts reflecting positively upon specific employees or experiences at Premier Nursing & Rehabilitation Center—from professional therapy teams delivering commendable rehabilitation support to moments when maintenance responded promptly—the collective narrative remains worrisome. Families primarily desire assurance that their loved ones will receive dignified treatment alongside transparent communication regarding ongoing health needs—a standard they feel has not been met at this facility thus far.

Features

Housing

  • 239 resident community capacity 239 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albert J Ellis (14 miles away) Albert J Ellis (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Premier Nursing And Rehabilitation Center is a top-notch assisted living community located in Jacksonville, NC. Our center offers a wide range of amenities and care services to ensure the utmost comfort and convenience for our residents.

Our amenities include a well-equipped beauty salon where residents can indulge in pampering treatments, cable or satellite TV in individual rooms for entertainment purposes, convenient community-operated transportation for easy accessibility to nearby locations, a computer center to stay connected with loved ones, and a spacious dining room where delicious meals are served restaurant-style.

For physical fitness and recreational activities, we have a fitness room equipped with various exercise equipment, a gaming room for residents to enjoy their favorite games, and a beautiful garden providing outdoor space for relaxation and enjoyment. Our small library allows residents to explore books of their interest, and telephone facilities are provided for communication needs. Additionally, high-speed Wi-Fi/internet connectivity ensures that residents can stay connected online.

Care services at Premier Nursing And Rehabilitation Center are second to none. With our 24-hour call system and supervision, residents can rest assured that help is readily available when needed. Our dedicated caregivers provide assistance with bathing, dressing, and transfers for those who require it. We offer specialized diabetes diets and cater to special dietary restrictions as needed. Our staff diligently manages medication administration according to personalized plans.

We prioritize mental wellness by offering engaging programs designed to stimulate the mind and foster social connections among residents. Transportation arrangements are made not only for non-medical purposes but also specifically for doctor's appointments ensuring timely access to healthcare professionals.

The dining experience at Premier Nursing And Rehabilitation Center is exceptional as we cater to special dietary restrictions ensuring that all meals are prepared according to individual needs.

Residents can enjoy an array of activities tailored to their interests and preferences. We provide concierge services for any additional assistance required by our residents. Fitness programs keep individuals active while planned day trips allow them to explore new places. We encourage resident-run activities, enabling active participation and fostering a sense of community. Scheduled daily activities ensure that there is always something exciting happening at our center.

At Premier Nursing And Rehabilitation Center, we strive to create a warm and supportive environment where residents can thrive while receiving the highest level of care and enjoying an enriched lifestyle.

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