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Premier Nursing And Rehabilitation Center in Jacksonville, NC

Premier Nursing And Rehabilitation Center is a nursing home community in Jacksonville, NC.

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Premier Nursing And Rehabilitation Center in Jacksonville, NC

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  • Interior

    A cozy room with a small round table, two chairs, an armchair, and a wall painting under soft lighting.
  • Decor

    A festive entrance adorned with holiday wreaths and a welcoming bench.
  • Building

    A building entrance with a central fountain surrounded by trees.
  • Bedroom

    A nurse adjusts the privacy curtain in a patient room within a healthcare facility.
  • Trees

    A peaceful courtyard featuring planters, benches, and a clear blue sky.
  • Dining

    A cozy dining area with a beautifully set table and a china cabinet in the background.
  • Landscaping

    A serene garden scene featuring a fountain and blooming flowers, with parked vehicles in the background.
  • Lighting

    A well-lit corridor in a healthcare facility, featuring green walls and wooden flooring.
  • Entrance

    The festive entrance of a building adorned with holiday wreaths and benches.
  • Outdoor

    A beautifully crafted fountain surrounded by greenery and a clear blue sky.
  • Rehabilitation

    A healthcare professional assists an elderly patient with mobility training using a walker in a rehabilitation setting.

225 White Street, Jacksonville, NC 28546

For more information about senior living options: (866) 208-4318

2.9 from 88 reviews
5 stars
34
4 stars
6
3 stars
3
2 stars
4
1 stars
41

Overall Review of Premier Nursing And Rehabilitation Center

common 12 reviews mention this

Staff communication and kindness stand out

Families and residents repeatedly describe the staff as attentive and communicative.

Several reviews say the front desk and nursing team are welcoming, and that staff respond with prompt communication and follow-through. A number of families describe being kept informed during rehab and care decisions, and say nurses, aides, and coordinators treated them with respect. There are also some strongly negative reviews criticizing staff professionalism and response, but the positive accounts are frequent and consistent in how they describe day-to-day interactions.

common 7 reviews mention this

Activities feel engaging for residents

The activities program is one of the more frequently praised parts of life there.

Multiple residents and family members mention an activities director and staff who keep residents involved, including worship services and social events. Reviews also describe staying connected to events and having things to look forward to, such as bingo, movies, and themed gatherings. A few reviews criticize overall care and staffing, but they don’t appear to dispute that activities are a bright spot.

common 6 reviews mention this

Food quality is mixed but present

Residents describe meals and snacks both positively and negatively.

Some reviews say meals help residents stay clean and comfortable, and they specifically mention enjoying food and having snack offerings. Other reviewers criticize meal service, including reports of served items they disliked and concerns about consistency. The community offers dining services and dietary accommodations, which fits with how the reviews talk about what residents are served and how they respond to it.

  • A cozy dining area with a beautifully set table and a china cabinet in the background.
caveat 10 reviews mention this

Cleanliness and odors are concerns

Multiple residents and visitors report persistent cleanliness and odor problems.

Several negative reviews describe strong urine odors and dirty rooms, including reports of unclean bedding and bodily fluids. Some accounts also mention pests and rooms not being kept clean. On the positive side, some families say the facility smells clean and feels well-maintained, but the complaints about odor and housekeeping are frequent enough to stand out.

caveat 11 reviews mention this

Staffing and response times draw criticism

Reviews frequently mention delayed help and limited attention for daily care needs.

A number of reviews describe call-bell delays and situations where residents wait a long time for assistance with toileting, changing, or general needs. Several accounts connect these gaps to worsening health outcomes, including reports of dehydration, bedsores, infections, and falls, though experiences vary by reviewer. Some positive reviews praise supervision and nursing availability, but many of the most severe negative comments center on staffing coverage and how quickly care requests are answered.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 239 resident community capacity 239 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Albert J Ellis (14 miles away) Albert J Ellis (14 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

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