Maxim Healthcare in Jacksonville, NC

Pros

• Maxim Healthcare Greenville is a great place to work.
• The office staff are helpful and accommodate a flexible schedule.
• The staff are nice, knowledgeable, and professional.
• They have amazing benefits and competitive pay.
• They value their caregivers and maintain high standards.
• The staff are courteous and dedicated to patient care.
• The onboarding and first shifts are seamless.
• The recruiters are amazing and supportive.
• The Greenville office is available, diligent, and responsive.
• The environment is friendly and the management is caring and supportive.

Cons

• The Greenville office is poorly managed and reactive rather than proactive.
• Staff are said to talk over clients and use profanity in front of clients and their children.
• The claim of having a legal team is presented as a threat rather than a sign of support.
• The office is described as highly disorganized with a lack of transparency and accountability from management.
• Employees are contacted at the last minute without a heads-up, showing no consideration for their time.
• The onboarding process is described as harassing, with delays and miscommunication around required documents.
• There is mention of dishonesty about pay, with promises of higher hourly rates than what is actually paid.
• The agency is said to have wronged a client and caused stress to a family by lying about nurses and mismanaging care.

Review

Maxim Healthcare Services in Jacksonville, NC is best suited for families who want in-home, one-on-one care for an aging or medically complicated loved one, and for caregivers who value genuine flexibility, solid professional development, and a supportive office culture. The model works particularly well when the goal is continuity of care with a familiar team: skilled nurses and caregivers who can be matched to a specific client and kept in place over time, backed by local office staff that appears ready to accommodate scheduling needs and provide timely guidance. For families prioritizing personalized attention, relief from constant family oversight, and a trusted partner to manage in-home health routines, Maxim often delivers a compelling combination of care quality and operational goodwill.

Those who may want to consider alternatives are families that require ultra-predictable, rigorously managed scheduling and uncompromising administrative reliability. Several reviews flag a reactive, sometimes fragmented office dynamic and last-minute requests that complicate planning. For clients with highly complex medical needs or those who cannot tolerate even occasional lapses in communication or accountability, these administration gaps can undermine confidence in care continuity. In short, when the priority is pristine consistency in paperwork, staffing timeliness, and a fully proactive management approach, alternatives may prove more dependable.

The strongest pro–con offset comes from the core strengths: a history of caring, professionally run teams, and a high degree of caregiver engagement. Positive reviews consistently highlight knowledgeable staff, supportive recruiters, and office personnel who are accessible and responsive. The ability to secure flexible scheduling, paired with meaningful benefits and competitive pay for caregivers, translates into more dependable staffing for actual patients and less caregiver turnover. When these elements align, good client fit, clear expectations, and responsive leadership, the result is comfortable, one-to-one home care that can rival or surpass what a family might expect from a facility-based option in terms of attentiveness and privacy. The downside is real, but often manageable for families who prioritize relationship-based care and a willingness to navigate occasional administrative bumps.

Across multiple anecdotes, Maxim’s Greenville teams emerge as a standout feature: nurses and QPs who train thoroughly, office staff who check in with caregivers, and a culture that emphasizes excellence in patient care. Caregivers report feeling valued, supported, and able to coordinate with clinical staff to tailor care plans. These strengths translate into practical outcomes for clients, more consistent care, better caregiver-client rapport, and a sense of security that the right nurse or aide will be available when needed. Yet the same threads show that when management communication falters or scheduling conflicts arise, the impact falls squarely on planning, emphasizing that good frontline care depends as much on administrative discipline as on clinical skill.

For families evaluating Maxim, practical due diligence matters: request a dedicated care coordinator and a clear point of contact for updates and problem-solving; insist on a documented scheduling process that outlines advance notice, substitutions, and contingency coverage; review how the agency handles onboarding, credentialing, and ongoing training for both nurses and aides; verify the escalation path for urgent concerns and the timeline for corrective actions when issues surface. Ask to review a sample care plan and the exact method for communicating changes; confirm billing practices and whether pay and benefits structures align with advertised figures; and, crucially, meet the actual care team assigned to the loved one to assess compatibility, compatibility, and trust.

Bottom line: Maxim Healthcare Services offers a solid option for families prioritizing in-home, one-on-one care with a caregiver-forward culture and a supportive office environment. The strongest value is realized when scheduling is leveraged to sustain stable, personalized care and when administrative gaps are actively addressed. If reliability, proactive management, and transparent, consistently executed processes are non-negotiable, it remains prudent to compare alternatives and insist on a formal service agreement that codifies expectations, response times, and caregiver continuity before committing.