Carolina Rivers Nursing And Rehabilitation Center in Jacksonville, NC
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Information last verified:
1839 Onslow Drive Extension, Jacksonville, NC 28540
For more information about senior living options: (844) 490-3973
There are some staff members who do care about the residents. The staff from housekeeping to the director of nursing show great compassion and caring for the clients entrusted to their care. The CNAs are wonderful, always available to help when needed. The nurses are nice, caring, and fantastic. The physical therapists are outstanding and helped residents regain mobility. The open wound care team was great. Carolina Rivers met and exceeded all expectations on skilled nursing and rehabilitation. The facility was clean, the staff were friendly, and management was extremely helpful, going above and beyond the standard of care. Jessica, the social worker, was a delight to work with and an asset to Carolina Rivers.
The facility is described as a hellscape where care deteriorates after dark. Staff are said to ignore call bells for hours, leaving residents waiting in distress. Messes on the floor go unrepaired, and floors remain sticky and grimy. Linen changes are infrequent and families often end up cleaning for residents. Personal belongings like blankets and clothing are lost despite labeling. Bedsores develop due to lack of timely assistance and bathing. There are reports of roaches, strong smells, and dirty conditions. Aides are accused of being rude and gossiping about residents. Medicaid help is described as costly, with reference to a $1500 fee. Communication is described as nonexistent, with calls going unanswered. Several reviews warn others to avoid the facility.Carolina Rivers Nursing and Rehabilitation Center in Jacksonville is best suited for families prioritizing aggressive rehabilitation and mobility restoration, with a willingness to actively oversee care. The strongest value lies in the therapy corridor: dedicated physical and occupational therapists, coupled with capable wound care and attentive nurses on many shifts, can produce tangible gains in function and independence. For residents who arrive with the goal of rebuilding strength, regaining walking ability, or regaining control of daily activities, this facility can deliver real, measurable progress when the care team is engaged and the resident’s goals are clearly aligned with a structured rehab plan. It is not a hands-off option; it rewards families who roll up sleeves, ask questions, and press for discharge planning and continuity of therapy.
Those evaluating alternatives should note that this community may not be suitable for every scenario. Families requiring near-perfect cleanliness, consistently prompt call-bell responses, and a uniformly calm, predictable environment may want to look elsewhere. Several reviews highlight ongoing concerns with delayed call-bell responses, unremitting odors, dirty rooms, and inconsistent housekeeping. Safety and supervision gaps, such as residents wandering or falls occurring during shifts with limited staff, raise red flags for long-term placement, dementia care, or residents who require continuous, vigilant oversight. Additionally, for those relying heavily on Medicaid, there are mentions of billing complexity and fees associated with support services, which can influence overall affordability and perceived value. In short, if reliability and spotless day-to-day operations are non-negotiable, consider alternatives.
The facility’s authentic strengths are most pronounced in rehab and clinical care. Wound care teams, when mobilized, demonstrate solid technical skills and can make meaningful differences in healing trajectories. The therapy staff often earns high marks for motivating residents, tailoring plans, and pushing safely toward recovery. Social workers and case managers sometimes function as indispensable allies in coordinating Medicare processes and discharge logistics, with several families praising specific staff members for advocacy and responsiveness. In rooms where leadership has embraced a more resident-centered philosophy, communications improve, and families feel more connected to the care plan. On balance, the care components that focus on recovery, therapists, wound care, and the more engaged frontline nursing, offer a robust counterbalance to some of the operational flaws that appear in reviews.
Yet the most consequential drawbacks persist and must be weighed carefully. The most frequently cited failures involve responsiveness: call buttons ignored for hours, meals rushed or interrupted, and delays in basic tasks like hygiene and linen changes. Cleanliness and odor issues recur in many accounts, sometimes alongside roaches or bedsores, suggesting inconsistent housekeeping and infection-control practices. Safety lapses, such as residents slipping into hallways unassisted or wandering without adequate monitoring, underscore the risk of placing a loved one here for longer stays. Communication gaps between families, CNAs, and nursing staff complicate care plans and undermine trust, even when some caregivers are clearly capable. The variability in experiences, from occasional patient-advocacy by staff to outright dissatisfaction with administrators, indicates that care quality can be highly uneven, relying on particular shifts, managers, and resource levels.
These dynamics create a practical framework for decision-making. The pros, strong rehab outcomes, capable wound care, and some staff who demonstrably care, can offset many concerns for residents whose primary objective is functional recovery and eventual discharge home. However, the cons, unreliable response times, cleanliness problems, odors, safety concerns, and mixed administrative responsiveness, can erode confidence and significantly affect daily quality of life, especially for long-term residents or those with higher dependency. The best-fit scenario combines active family involvement with a clear, measurable rehab plan, ongoing assessment of progress, and a robust contingency checklist to address call-bell responsiveness, nutrition, and hygiene standards.
To maximize the odds of a positive outcome, prospective residents and their families should adopt a proactive engagement approach. Seek a dedicated care coordinator, insist on timely medication administration and consistent response to call lights, and request unannounced visits to observe day-to-day operations. Probe the wound-care protocol, therapy schedules, and safety practices, plus the frequency and quality of housekeeping and linen management. Interview multiple frontline staffers and the administrator to gauge consistency and accountability, and document concrete expectations in writing. If assurances about cleanliness, safety, and responsiveness prove elusive, the prudent move is to explore alternatives with a clearer track record of reliability and sustained quality.
Bottom line: Carolina Rivers can be a strong option for families prioritizing meaningful rehabilitation and the camaraderie of a responsive therapy and nursing team, provided one is prepared to advocate consistently and monitor care closely. For families where construction of a spotless, reliably responsive environment is non-negotiable, or where long-term safety and daily trust are paramount, alternatives deserve serious consideration. The facility’s strongest advocates are the therapists, wound-care specialists, and certain nurses who show up with competency and compassion, sometimes turning a challenging stay into a genuine path toward regained independence. Use Carolina Rivers strategically, as a short-term rehab route with vigilant oversight and active family involvement, before committing to a longer-term placement, and be prepared to pivot quickly if persistent cleanliness, safety, or staffing gaps emerge.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albert J Ellis (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Carolina Rivers Nursing And Rehabilitation Center in Jacksonville, NC is a premier assisted living community that provides top-notch care and exceptional amenities for its residents. Situated in a peaceful and picturesque location, this community offers a comfortable and home-like environment.
Residents at Carolina Rivers have access to a range of amenities designed to enhance their quality of life. They can enjoy the convenience of having an on-site beauty salon to meet their grooming needs. The availability of cable or satellite TV ensures they can stay connected with the outside world and enjoy their favorite shows. Community operated transportation is provided for outings and social events, allowing residents to stay engaged with the local community.
For those interested in technology, there is a computer center where residents can access the internet and stay connected with family and friends. A well-appointed dining room offers restaurant-style dining experiences where residents can savor delicious meals prepared by professional chefs. For additional convenience, each living space comes fully furnished and includes private bathrooms.
Carolina Rivers also offers various recreational facilities such as a fitness room, gaming room, small library, and outdoor space where residents can engage in physical activities or relax amidst nature. The wellness center focuses on promoting overall well-being through different programs tailored to meet individual needs. Wi-Fi/high-speed internet ensures that residents can easily connect online whenever they desire.
In terms of care services, Carolina Rivers provides round-the-clock support through its 24-hour call system and supervision. Highly trained staff members are always available to assist with activities of daily living including bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications on time.
The facility takes special care to cater to those with dietary restrictions such as diabetes diet or special dietary needs. Meal preparation and service are done keeping in mind these requirements. Transportation arrangements are available for non-medical purposes as well as for doctor's appointments.
Carolina Rivers Nursing And Rehabilitation Center also places great emphasis on providing a vibrant and fulfilling lifestyle for its residents. The community offers concierge services to cater to individual needs and preferences. Residents can participate in a wide range of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities, ensuring there is something for everyone.
Overall, the assisted living community at Carolina Rivers Nursing And Rehabilitation Center offers a welcoming and comfortable environment where residents can receive excellent care while enjoying a variety of amenities and engaging in meaningful activities.
Carolina Rivers Nursing And Rehabilitation Center is located at 1839 Onslow Drive Extension, Jacksonville, NC 28540 in Onslow County, North Carolina
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