Westchester Manor At Providence Place in High Point, NC
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1795 Westchester Drive, High Point, NC 27262
For more information about senior living options: (844) 490-3973
The staff and administration have gone above and beyond in caring for residents. They treat residents like family and genuinely care for their well-being. The care is excellent, with residents being well taken care of and often happy. The facility is clean, bright, and safe, with nice rooms. The staff are exceptional - kind, patient, and friendly. Families feel informed and supported, with concerns addressed promptly. The staff are described as miracle workers by some families. The center offers engaging activities, such as bingo and personal care like hair appointments, contributing to a positive atmosphere.
The facility isn't the same as it used to be. They covered up a wound by putting socks on it and failed to report it to supervisors. Caretakers are rude, do not speak English well, talk and laugh loudly, showing no respect to residents and visitors. The food is consistently horrible and does not match the recipes on the trays. Residents are left wet, requiring others to change their diapers, which is not acceptable. The staff are unprofessional and rude, with treatment depending on the workers' mood. The facility is not suitable for paraplegics; staff lack training and do not meet their needs; management does not respond to concerns. The facility is understaffed; residents wait long times for water or assistance. Hygiene is very poor, with issues like pills found in beds, dirty conditions, and lack of basic supplies like hand soap.Westchester Manor At Providence Place in High Point, NC is best suited for families seeking a polished, therapy-forward environment where visible care improvements and personal connections have reliably mattered, especially for residents who can benefit from strong physical and occupational therapy and who appreciate a bright, upscale setting. The campus offers large, well-appointed rooms and a level of ambiance that can feel palatial, with social programming and personal services like hair appointments that families value. It tends to work best when family members stay actively engaged in oversight and communication, as several families report that attentive staff and proactive administration can meaningfully improve day-to-day life. For residents who prize a refined atmosphere and the reassurance of structured rehab services, this community often checks important boxes.
Potentially strong cases for alternatives hinge on medical complexity and reliability of daily care. Multiple reviews flag issues that would push families to look elsewhere: inconsistent staffing, a reliance on temporary or contract staff at times, and real worries about response times for call bells. Several accounts describe neglectful moments, hygiene lapses, or uncomfortable lapses in basic care, including wound reporting and diaper changes. For paraplegic or highly dependent residents, the consensus from several reviewers is particularly cautioned: staff training and responsive adaptation to complex mobility needs appear uneven, and this is a critical gap for anyone whose loved one requires consistent, specialized nursing support. Families with high medical acuity, or those needing unwavering 24/7 coverage, should seriously vet other options.
The positive threads in the experience - strong therapy, attentive caregivers in many shifts, respectful communication with families, and moments of genuine warmth - do not vanish in the face of the criticisms. When care teams align and leadership is engaged, residents can receive thoughtful attention, and families report improvements in health markers and daily wellbeing. The facility's emphasis on rehabilitation, the quality of physical and occupational therapy, and the visible professional demeanor of many nurses and aides can offset some concerns, particularly for residents who arrive with a goal of regaining mobility or sustaining current function. Several families also highlight cleanliness, safety, and a generally orderly environment as meaningful strengths that support ongoing comfort and oversight.
Yet the downside remains persistent in many reviews. Understaffing translates into longer waits for assistance, delayed assistance with basic needs, and variable experiences depending on who is on duty. Food quality is described by some as inconsistent, and while others praise the meals, there is a recurring theme that nutrition can be uneven. The atmosphere in memory-care and some halls is described as depressingly quiet or medically routine, which matters for families seeking a more stimulating, engaging day for their loved one. Management responsiveness is a common concern - when concerns arise, timely, decisive follow-through is not always guaranteed, which makes ongoing family involvement even more essential to secure steady progress and accountability.
For families weighing the decision, the practical takeaway centers on alignment of priorities. If the priority is robust rehabilitation, a clean, dignified environment, and staff who can form lasting relationships with residents and families, Westchester Manor can be an excellent fit - provided oversight remains active and questions are asked up front about staffing patterns, consistency of shifts, and unit-specific capabilities. If, however, the central concern is consistent, high-level medical care for medically complex or paraplegic residents, or if a high degree of daily stimulation and reliably punctual support is non-negotiable, this community may require careful comparison with alternatives that demonstrate stronger staffing stability and more uniform care practices.
Ultimately, this residence offers real strengths in atmosphere, therapy potential, and human warmth that can translate into meaningful improvement for many residents. It is a viable choice for families who can commit to ongoing involvement and who want an elegant setting paired with a proactive rehab focus. It is less ideal for those who cannot tolerate the risk of variable staffing, sporadic care quality, or pronounced hygiene and food-service inconsistencies. The right fit depends on balancing the desire for a refined, rehab-oriented environment against the need for consistently reliable, attentive, 24/7 nursing care and dependable daily routines.
129 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Westchester Manor At Providence Place, an assisted living community located in High Point, NC. Our community offers a range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our amenities include a beauty salon, where residents can pamper themselves and maintain their personal style. Cable or satellite TV is available in each residence for entertainment purposes. We also provide community operated transportation for our residents' convenience, whether they need to run errands or attend social outings. Our computer center allows residents to stay connected with loved ones and engage in online activities.
Dining at Westchester Manor At Providence Place is a delightful experience. Our restaurant-style dining room offers delicious meals prepared by our skilled chefs. Special dietary restrictions are accommodated to ensure that all residents receive the nourishment they need.
We understand the importance of physical fitness and wellness for our residents. Our fitness room is equipped with various exercise equipment for residents to stay active and healthy. For those who enjoy games and leisure activities, we have a gaming room where they can indulge in friendly competition. A small library provides book lovers with literary materials to enjoy.
Our community offers move-in coordination services to make the transition as smooth as possible for new residents. Outdoor spaces are available for individuals who wish to relax in fresh air or engage in gardening activities. Each resident has their own private bathroom for personal comfort and convenience.
Care services at Westchester Manor At Providence Place are provided 24/7 by our dedicated staff members. A 24-hour call system ensures immediate assistance whenever needed. Our caregivers provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also available to ensure that residents take their medications on time.
Residents with special dietary needs, including diabetes diets and other restrictions, will be well taken care of at our community. Meal preparation and service are provided by our staff who prioritize nutrition and taste.
We believe in stimulating residents' mental wellness, and therefore offer a mental wellness program. Scheduled daily activities, resident-run activities, fitness programs, and planned day trips provide opportunities for socialization and engagement.
Concierge services are available to assist residents with any queries or requests they may have. We also have one pharmacy and one restaurant located nearby for convenient access.
At Westchester Manor At Providence Place, we strive to provide a warm and comfortable environment where our residents can thrive. Come join our community today!
Westchester Manor At Providence Place is located at 1795 Westchester Drive, High Point, NC 27262 in Randolph County, North Carolina
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