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3.4 from 34 reviews
5 stars
16
4 stars
3
3 stars
4
2 stars
0
1 stars
11
Overall Review of Westchester Manor At Providence Place
common23 reviews mention this
Caring, personable staff matter
Residents and families repeatedly describe staff as kind and engaged.
Many reviews say the staff treated residents with compassion and made families feel informed and supported. Several also highlight responsiveness when concerns came up, including follow-through on care and day-to-day needs. A smaller set of reviews takes the opposite view, describing rude or unprofessional behavior and problems with how concerns were handled.
common6 reviews mention this
Cleanliness and safety impressions
Reviews mention a generally clean environment, with a few exceptions.
Multiple reviewers describe the facility as clean, with a bright, well-kept feel. Some also mention residents being safe and regularly checked on. Others describe hygiene problems, including issues with bedding and bathroom supplies, and report that staffing or care assistance did not match their expectations.
caveat3 reviews mention this
Staffing levels affect care timing
Several reviews say staffing shortages delayed basic help.
A recurring concern is that residents had to wait for assistance, including longer call-bell response times and delays before help arrived. One review also describes residents not getting enough assistance from aides, which led to hygiene and care problems. While some reviews are positive about care quality, these accounts point to inconsistency tied to staffing coverage.
caveat4 reviews mention this
Food quality splits opinions
Dining receives mixed feedback across reviews.
Some families say the meals were excellent and that their loved ones liked the food. Others report food issues such as meals served cold, unpleasant food smell, and general disappointment with meal quality. These differences align with residents being on different care paths, where day-to-day meal service can be experienced differently.
caveat2 reviews mention this
Activities feel limited for some units
Activities and stimulation vary by unit, in reviews.
One review describes limited stimulation in a skilled nursing memory care setting, with little beyond occasional movies in a common area. Another reviewer, however, highlights regular scheduled activities like bingo and hair appointments. Together, the accounts suggest the activity experience may depend on where a resident is placed and who is providing day-to-day programming.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
129 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Piedmont Triad International (12 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Target Pharmacy (4.6 miles)
Walgreens (6 miles)
Healthy House (6.3 miles)
Walgreens (7.1 miles)
Walgreens (9 miles)
CVS Pharmacy (9.1 miles)
Walgreens (10.7 miles)
Restaurants
Rice Paper (4.8 miles)
Chick-Fil-A (7.3 miles)
Salsarita's Fresh Mexican Grill (7.5 miles)
Porterhouse Burger Company (7.5 miles)
McAlister's Deli (7.5 miles)
Chicken Salad Chick (7.5 miles)
Cracker Barrel Old Country Store (10.1 miles)
Places of Worship
Immaculate Heart of Mary Catholic Church (6.3 miles)
Pinecroft Baptist Church (11.9 miles)
Lindley Park Baptist Church (13.5 miles)
South Plainfield Friends Meeting (14.1 miles)
Christ United Methodist Church (14.2 miles)
Baptist State Convention Of NC (14.2 miles)
St John's Lutheran School (16.4 miles)
Hospitals
Bethany Cardiology (6.9 miles)
Wake Forest Univ Bapt Med Center (16.4 miles)
Cafes
Panera Bread (7.3 miles)
Starbucks (10.8 miles)
Starbucks (12.9 miles)
Caribou Coffee (15 miles)
Krankies Coffee (15.8 miles)
Starbucks (16.1 miles)
Panera Bread (16.2 miles)
Theaters
Regal Palladium & IMAX (7.5 miles)
AMC CLASSIC Greensboro 18 (11.3 miles)
Regal Greensboro Grande & RPX (14.8 miles)
Parks
Union Cross Park (9 miles)
Salem Lake Trail (13.7 miles)
Physicians
North Davidson Center for Family Health (11.4 miles)
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