Meridian Center
Save707 North Elm St, High Point, NC 27262
For more information about senior living options: (844) 490-3973
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The collection of reviews about this Meridian facility presents a wide spectrum of experiences, spanning extreme concern and alarm to moments of genuine appreciation. Taken together, they sketch a picture of a place where care quality and day-to-day conditions seem to swing widely depending on who is providing care, when, and in what part of the building. Several reviewers describe alarming lapses in basic safety, cleanliness, and medical attention, while others recount warm, effective caregiving from individual staff members and well-run therapy sessions.
A prominent thread throughout the negative accounts is a sense of neglect and a breakdown in timely, attentive care. Several reviewers allege that UTIs and related complications were allowed to escalate due to delays or inaction, with one person asserting that neglect led to near-fatal outcomes for their mother. Others report rooms that reek of waste, with persistent odors of urine and feces, stained carpets, and wetlands of damp floors. There are specific complaints about infrequent changing of bedsheets, inconsistent laundry of residents' clothes, and a general impression that basic hygiene and sanitation were not being prioritized. A number of reviewers claim that staff were unresponsive to alarms and requests for help, and one person even claimed that staff would ignore residents unless a supervisor was watching.
Safety concerns extend beyond odors and cleanliness. A number of reviewers describe front-line staff who seemed disengaged or overwhelmed, with accusations that some caregivers were rude or indifferent, and that the facility's leadership did not adequately address grievances. There are pointed claims that management and supervisory staff either refused to return calls or failed to take complaints seriously, leaving families feeling unheard. One reviewer even asserted that some evaluations of the facility's staffing and practices were shaped by internal pressures, suggesting that certain five-star ratings might come from managers or others with financial incentives. These portrayals contribute to a broader worry about accountability and oversight within the facility.
Yet the narrative is not uniformly bleak. Several reviewers recount highly positive experiences, especially in the rehabilitation and therapy domains. A husband recovering from a back injury, for example, praises the rehabilitation therapists as "amazing" and notes that nurses and nurse assistants consistently met his needs promptly. He highlights the compassion and competence of the staff, with particular appreciation for a nurse named Stephanie and a social worker who facilitated a smooth transition home. One reviewer visiting their aunt highlights a different facet of care - an attentive, kind, and patient PT (physical therapy) therapist who answered questions and made the family feel that the person they love is in capable hands. These stories underscore that when caregivers are engaged and attentive, residents and families experience genuinely positive, reassuring care experiences even within a facility that may otherwise be struggling with operational pressures.
Two recurring positives across the reviews are the presence of caring individuals and the value of specialized staff. Several comments mention specific staff members who stood out for their kindness, attentiveness, and dedication. Miss TK in the kitchen is singled out by one reviewer as someone who goes above and beyond to ensure residents receive what they need, and her caring attitude is contrasted with broader concerns about basic sanitary practices elsewhere in the building. The same sentiment appears in praise for a particular PT, nurses like Stephanie, and the social worker who helped with discharge planning - individuals who appear to have left a lasting impression of genuine care and competence. In a few entries, reviewers describe clean, well-kept spaces and friendly, welcoming interactions with staff at the front desk, or praise for security and the orderly process of check-in and check-out.
There is also a strong sense of mixed conditions within the same facility: some areas and rooms are described as clean, well-maintained, and competently staffed, while others are depicted as poorly maintained, understaffed, and chaotic. A reviewer notes a "nice and clean" environment in one aunt's room and describes other parts of the building as smelling strongly of urine and feces, with beds not being tended to promptly. Another reviewer commends the facility's overall environment and notes daily activities and a family-friendly atmosphere, while simultaneously elsewhere criticizing the same building for outdated medical equipment and living conditions that fail to meet basic standards. This juxtaposition suggests variability in practice and environment - possibly reflecting differences by shift, unit, or staff group, rather than a uniform standard across the entire campus.
For families considering placement, the reviews offer a cautionary and nuanced takeaway. They underscore the importance of firsthand assessment: touring the facility, interviewing potential caregivers, and asking pointed questions about infection control, nurse-to-patient ratios, daily sanitation routines, and how quickly staff respond to alarms. The accounts emphasize that residents' experiences hinge not only on the institution's policies but on the day-to-day actions of individual workers. Some families experience relief and gratitude through compassionate care and meaningful progress in rehabilitation; others encounter distressing episodes that raise legitimate safety concerns and trigger investigations or external reporting.
In summary, this Meridian facility evokes a paradox common in long-term care environments: moments of exceptional, person-centered care and technical competence can coexist with episodes of neglect, poor sanitation, and strained communication. The reviews collectively advocate for careful due diligence by prospective families - insist on tours, request details about staffing levels and training, verify cleanliness and sanitation practices, and document any concerns promptly. While there are clearly exemplary staff members who deliver meaningful support and healing, there are also widespread complaints about neglect, odor, and unresponsiveness, signaling that substantial improvements are needed to ensure consistent, high-quality care across all units and shifts.
The Meridian Center in High Point, NC is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Each apartment is fully furnished and equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. The community also provides move-in coordination to make the transition as seamless as possible.
Residents can enjoy the beautiful outdoor spaces and gardens, perfect for relaxing or socializing with friends and family. Housekeeping services are available to maintain cleanliness and tidiness within each apartment.
The care services provided at the Meridian Center are designed to meet the needs of residents 24/7. Trained staff members provide assistance with daily activities such as bathing, dressing, transfers, and medication management. Coordination with health care providers ensures that residents receive the necessary medical attention and support.
The community prioritizes the mental wellness of its residents by offering a mental wellness program that promotes healthy aging and emotional well-being. Special dietary restrictions are accommodated with a diabetes diet option available. Nutritious meals are prepared and served by caring staff members who also take into account any special dietary needs or preferences.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Additionally, scheduled daily activities provide opportunities for social engagement and entertainment within the community.
Convenience is key at the Meridian Center, with three pharmacies located nearby for easy access to medications. There is also a variety of dining options available at local restaurants when residents want to dine out or have a change from their in-house meals. For those seeking spiritual connections, places of worship are located conveniently close to the community.
Overall, the Meridian Center provides a high level of care and an array of amenities in a warm and inviting environment where seniors can enjoy their retirement years with comfort and peace of mind.
Meridian Center is located at 707 North Elm St, High Point, NC 27262 in Randolph County, North Carolina
Meridian Center on seniors.fyi includes 5 photos including images showing dining, refrigerator, coffee station, office, reception area, lobby, seating, interior, and more.
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