The Laurels Of Hendersonville

Pros

• The staff at The Laurels is described as excellent, attentive, kind, and caring towards residents, creating a warm environment.
• Many reviews highlight the positive impact of the therapy department in helping residents regain strength and confidence in mobility.
• The facility is noted for being clean and well-maintained.
• Family members express gratitude for the quality care their loved ones receive, feeling reassured about their well-being.
• Residents appreciate the friendly and approachable nature of the staff, making communication easy and effective.
• A family member mentions that their aunt has only positive things to say about the facility and its helpfulness in providing information.
• One reviewer praises the personalized treatment received by residents, as staff are familiar with them and treat them with respect.

Cons

• The physical therapy was great, but the overall experience was a nightmare due to a lack of support for residents and inedible food.
• The facility's staff seemed spread too thin, leading to inadequate personal care and poor communication during weekends.
• There were multiple incidents of infections and injuries that occurred due to gross negligence in care.
• The cleanliness of the rooms was subpar, with very little space for movement.
• Many residents reportedly experienced over-medication practices at the facility.
• Despite some caring staff members, overall service left much to be desired, especially when multiple health issues arose.
• Lack of engagement with patients often resulted in deteriorating health conditions rather than improvements.

Review

The Laurels of Hendersonville has garnered a diverse range of reviews from families regarding the quality of care and services provided to their loved ones. While some positive experiences reflect commendable aspects of the facility, numerous negative accounts raise serious concerns about care quality, staff attentiveness, and overall living conditions for residents.

Some families commend the physical therapy offered at The Laurels, highlighting its effectiveness in helping patients regain strength and confidence after hospital stays. One reviewer noted how their 93-year-old mother arrived on oxygen and required assistance with mobility. Thanks to the dedicated efforts of the therapy department, she experienced a significant improvement in her condition, fostering a sense of encouragement through friendly interactions from the staff. Many reviews echoed similar praises for certain staff members who demonstrated kindness and attentiveness towards residents, making families feel secure that their loved ones were being cared for adequately.

However, contrasting experiences emerged from other families who voiced dissatisfaction with various aspects of the facility. Reports indicated that while some staff members were genuinely caring, many appeared overwhelmed by their duties or inadequately supported. Comments mentioned issues such as over-medication and insufficient personal care, leaving some residents feeling neglected or uncomfortable during their stay. For example, one couple's experience took a downturn when both contracted COVID-19 shortly after admission; subsequent health complications compounded their frustrations with an already stretched-thin support system.

Food quality also emerged as a recurrent theme among reviews. Various accounts described meals as mediocre or not palatable enough for residents who often opted out of eating much at all. This dissatisfaction with nutrition was coupled with complaints regarding room cleanliness and size—factors crucial to creating a comfortable living environment for those requiring higher levels of care.

Despite these negative reports from some families, there were individuals who expressed gratitude for their loved ones' treatment at The Laurels while emphasizing the importance of compassionate interactions between staff and residents. A family member noted how they felt blessed that their mother received quality care from attentive personnel who recognized each resident by name—a small but significant detail fostering a sense of belonging.

Yet not all feedback was favorable. Some reviewers documented alarming accounts marked by severe lapses in care leading to health complications such as infections and injuries that remained unexplained by staff members. Families seeking alternative facilities shared distressing experiences that left them feeling compelled to find better options due to growing dissatisfaction with The Laurels' service standards.

In summation, The Laurels of Hendersonville presents a mixed picture shaped by individual experiences ranging from high praise for specific therapeutic programs and certain excellent staff members to stark warnings about inadequate oversight and poor personal care protocols impacting resident well-being significantly. As potential residents weigh options for extended care facilities, it is imperative they consider both sides captured in these testimonials to make informed decisions regarding the health needs of themselves or their loved ones.

Pharmacies

• Epic Pharmacies (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Walmart Pharmacy (1 miles)
• Walgreens (1.3 miles)
• Economy Drugs (1.9 miles)
• Walgreens (2.5 miles)
• Whitley Drugs (2.7 miles)

Restaurants

• Subway (0.7 miles)
• Hardee's (0.7 miles)
• Burger King (0.7 miles)
• Taco Bell (0.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.7 miles)
• McDonald's (0.7 miles)
• Pizza Hut (0.8 miles)

Physicians

• MyEyeDr (0.7 miles)
• Park Ridge Medical Associates (1 miles)
• Blue Ridge Cmnty Health Service (1.2 miles)
• EmergeOrtho-Hendersonville (1.6 miles)
• Brooks Werner C MD (1.6 miles)
• Beaty Dand MD (1.8 miles)
• Shelton Susan, FNP (1.8 miles)

Cafes

• Starbucks (0.8 miles)
• Underground Baking Co. (1.5 miles)
• Pisgah Coffee Roasters (11.7 miles)
• Starbucks (13.1 miles)

Hospitals

• Team Member Pharmacy (1.7 miles)
• Pardee Hospital - ICU (1.7 miles)
• Mission St Joseph's (14.3 miles)
• Mission Childrens Hospital (14.6 miles)

Parks

• Park at Flat Rock (4 miles)
• East Flat Rock Park (4.8 miles)
• Edneyville Park (7 miles)
• Westfeldt River Park (7.2 miles)
• Lake Julian Park (10.6 miles)
• Triple Falls (13.5 miles)
• Dupont State Forest (14 miles)

Transportation

• Asheville Regional Airport (AVL) (7.8 miles)

Places of Worship

• Biltmore Baptist Church (11.8 miles)
• New French Broad Baptist Church (13.7 miles)

Theaters

• Cinemark (12.3 miles)