Pruitthealth-Durham
Save3100 Erwin Road, Durham, NC 27705
For more information about senior living options: (844) 490-3973
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The first-floor skilled care is praised for kind, caring, and well-staffed therapists who do a good job with residents. Aaliyah McGill is described as exceptional, warm, professional, and a tremendous asset to the facility. PruittHealth Durham is viewed as having an outstanding team of nurses and administrators who are helpful, professional, and kind, with a clean, welcoming, well-managed facility. The admissions process is made effortless by Aaliyah, with clear communication and attentive support. The director is seen as amazing, consistently putting residents first and giving families peace of mind. The facility is noted for spacious private rooms and a generally pleasant, well-kept environment.
The long-term care floor provides inconsistent, sub-par care and occasional neglect. Furnishings are ripped, smeared with old food, and many fixtures do not work. Residents have been left dirty for weeks and found in their own urine and feces. Meals are poor, with missing menus, little nutrition, and rotten or expired food served (including sour milk five days past date). Some nurses and CNAs are inattentive or ignore residents, with staff distracted by phones or conversations. Care quality slips without constant oversight, causing anxiety for families and questions about safety. The therapy pool has not been functioning for a prolonged period. Food-ticket practices are misleading, with items promised not delivered or substituted without notice.The experiences shared about this PruittHealth facility in Durham are a mixed picture that starts with cautious optimism and ends with deep concern, punctuated by moments of genuine appreciation for individual caregivers. Several reviewers began by praising the 1st Floor skilled level care, especially the recovery therapists. They described the team there as kind, caring, well staffed, and capable, noting that those early days convinced them to keep their loved one as a long-term resident. The positive notes about the skilled rehab unit and the care coordination in that space set a hopeful tone at the outset.
But the optimism did not survive the transition to long-term care. Once the loved one moved to the long-term floor, the tone shifted dramatically. Reviewers described a space that did not resemble the advertisements or photos they had seen: furnishings were worn or broken, some fixtures did not work, and cleanliness varied widely. The environment could be dirty, with walls, floors, and curtains stained, and in some cases bodily fluids appeared to be left for extended periods. These concerns about the physical environment were coupled with worries about the consistency of care. The level of attention appeared to hinge on the attitude and mood of the shift's nurse or CNA, which left families feeling uncertain and anxious about whether their loved one was being properly cared for.
The care quality on the long-term floor sparked particularly troubling concerns about neglect and basic dignity. Several reviews recount episodes where the resident was left dirty for weeks, found isolated in urine or feces, or otherwise not attended to in a timely manner. Meal service emerged as a frequent point of contention: menus that were never realized, inadequate nutrition, and, in some instances, rotten or expired food and dairy were reported. In at least one instance, sour milk five days past its date was described, with families noting they intervened to prevent their loved one from consuming something potentially harmful. Beyond meals, there were reports of staff who did not understand dementia, along with CNA behavior that sometimes involved socializing or using phones rather than helping residents. While a few caregivers were described as compassionate, many reviews portray a broader pattern of inconsistent care and insufficient oversight, which in turn caused considerable anxiety and fear for families and residents alike.
The impact of these issues extended beyond discomfort into legitimate safety concerns. Families felt there was little peace of mind, and in some cases a fall happened and was blamed on the resident rather than on a lack of appropriate supervision. Reviews repeatedly pointed to the troubling reality that end-of-life care should be a time of greater steadiness, dignity, and attentiveness, but the facility sometimes failed to deliver that standard. The sense conveyed is that, unless a family member was present constantly or actively checking in, care would slip. For those with loved ones unable to fully advocate for themselves, the situation could feel particularly precarious.
There were attempts to address these grievances through administrative action. A group meeting with leadership was reportedly held for a "90 review," even though the 90-day mark hadn't actually occurred, and the concerns were again laid out with promises of swift action. Unfortunately, families reported little to no follow-through after that meeting. The gap between stated intentions and observable improvements left many feeling frustrated and skeptical that the issues were being taken seriously or resolved in a timely manner. In short, the easily curable problems - cleanliness, consistent staffing, better meal service, and more attentive oversight - were not resolved, despite assurances.
Within the feedback there were some other recurring concerns unrelated to the core care on the floors. Some residents noted that amenities like the therapy pool had not been functioning for a while, and they described the staff as sometimes lazy or inattentive in areas outside direct patient care. There were complaints about supply shortages - such as wet wipes and paper towels - and about administrative aspects like food-ticket discrepancies and miscommunication about what meals would be provided. On the flip side, there were reminders that not all staff erred: several comments acknowledged that certain individuals were kind, helpful, and diligent, with the facility occasionally receiving praise for factors like proximity to hospitals (which some families found convenient) and overall cleanliness in other areas.
Amid this tapestry of critique, a pillar of consistently positive feedback stood out: Aaliyah McGill. Across multiple testimonials, she was described as exceptional, warm, professional, and incredibly helpful throughout the admissions process and beyond. Families thanked her for making complex and stressful transitions feel approachable and manageable, highlighting her empathy, clear communication, and genuine care for both patients and their families. Her influence was repeatedly cited as a major, defining positive impression of the experience with PruittHealth Durham. Several notes explicitly credited her with reducing stress during the admissions process, answering questions patiently, handling paperwork efficiently, and creating a sense of welcome and reassurance.
Beyond Aaliyah, there were other affirmations about the facility and its staff. Several reviewers praised the overall team for professionalism, kindness, and responsiveness, particularly the director and admissions personnel who were described as genuinely caring and attentive to families' needs. Some reviews even called PruittHealth Durham a "God-send" during hospice experiences and praised the involvement of chaplains and social workers in helping families navigate difficult times. The facility was also described, in certain accounts, as clean, with spacious private rooms and a sense of being well-managed when staff members worked harmoniously and communicated effectively.
Taken together, the collection of reviews paints a facility with undeniable strengths alongside critical weaknesses. The positive experiences emphasize capable, compassionate care in the hands of skilled therapists and a leadership team that can provide reassurance and practical support during transitions. The negative experiences, however, highlight a troubling inconsistency in daily care, cleanliness, nutrition, and reliable oversight on the long-term floor - an inconsistency that can severely affect a resident's dignity, safety, and overall well-being. The most hopeful thread in the narratives is the clear, consistent praise for a handful of exceptional individuals - most notably Aaliyah McGill - whose dedication appears to make a meaningful difference for families navigating tough decisions and difficult times.
If there is a way forward, it seems to hinge on translating the admirable energy of the staff who do care deeply into the daily routine across all shifts and floors. Families are asking for more reliable cleanliness, consistent staffing, better and properly served meals, and transparent accountability when lapses occur. There is recognition that some staff members are already delivering excellent support, and there is a hopeful expectation that leadership will sustain improvements, follow through on promised actions, and ensure that the care team can maintain high standards even when supervision or attention from families is not constant. In the end, the voices here call for a renewed commitment to dignity, safety, and compassionate end-of-life care - and for the facility to honor the work of the staff who go above and beyond, especially those like Aaliyah who exemplify what good, person-centered care should look like.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.PruittHealth-Durham in Durham, NC is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. With a focus on providing personalized care and promoting wellness, this community is designed to meet the unique needs and preferences of each individual.
Residents can enjoy staying active and engaged with various amenities such as a beauty salon, fitness room, gaming room, small library, and outdoor space. There is also a computer center and Wi-Fi/high-speed internet available for those who want to stay connected digitally. Additionally, community-operated transportation and transportation arrangement services are provided to help residents get around town or attend doctors' appointments conveniently.
The dining experience at PruittHealth-Durham is exceptional, with restaurant-style dining offering delicious meals prepared by skilled chefs. Special dietary restrictions can be accommodated to ensure that every resident's nutritional needs are met.
Care services are available 24/7, including assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their prescribed medications correctly. A mental wellness program is in place to promote emotional well-being among residents.
In terms of location, PruittHealth-Durham benefits from being close to several amenities that enrich the living experience. There are three cafes nearby for socializing or meeting friends, two parks for outdoor activities or relaxation, five pharmacies for easy access to medication needs, three physicians' offices for medical care, eleven restaurants offering a variety of dining options, three places of worship for spiritual support, and two hospitals nearby in case of emergencies.
Overall, PruittHealth-Durham provides an inviting assisted living community where residents can feel comfortable and receive compassionate care while enjoying various amenities and nearby conveniences.
Pruitthealth-Durham is located at 3100 Erwin Road, Durham, NC 27705 in Orange County, North Carolina
Pruitthealth-Durham on seniors.fyi includes 5 photos including images showing windows, interior, hospital bed, living room, lighting, decor, physical therapy, exercise equipment, and more.
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The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
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Nurturing Our Elders: Linda's Journey of Supporting Her Mother
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
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