Pruitthealth-Durham

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3100 Erwin Road, Durham, NC 27705

For more information about senior living options: (866) 208-4318

3.5 from 100 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Pruitthealth-Durham

caveat 15 reviews mention this

Care quality feels inconsistent

Residents describe inconsistent day-to-day support and lapses that left needs unmet.

Some residents and families describe care that varies by shift, with delays responding to call bells and concerns about missed basic needs like toileting help and turning. Several accounts mention neglect-related problems such as being left dirty, untreated medical issues, or worsening bed sores and infections. A few reviewers also say they found caring individuals on certain floors, but they felt the overall level of follow-through was uneven.

caveat 6 reviews mention this

Meals draw sharp complaints

Meals are a recurring point of frustration, with reports of poor taste, cold food, and mix-ups.

Several reviewers say the food quality is poor, including mentions of cold trays and meals that did not match what was listed. One account describes issues with diet ticket accuracy, and another describes not receiving a diet that had been ordered. While some families praise nutrition and food in general, the negative meal reports appear often enough to stand out against the positives.

common 20 reviews mention this

Staff kindness is often praised

Many reviewers highlight helpful, friendly staff members and caring interactions.

Across reviews, families frequently describe staff as kind, helpful, and attentive—sometimes naming specific people for their communication and support. Even among critical reviews, a number of comments include that they encountered genuinely compassionate workers. Residents also mention staff working with families and helping with transitions, contributing to more positive moments even when other parts of the experience were frustrating.

common 8 reviews mention this

Admissions support stands out

Admissions guidance and communication are singled out as a real help during a stressful move.

Multiple reviewers focus on the support they received during the admissions process, describing smoother paperwork and clearer answers to questions. Several comments specifically call out an individual’s empathy, professionalism, and responsiveness to family concerns. While admissions support is praised, some other reviews still raise worries about what happens after move-in, suggesting the transition experience doesn’t always predict ongoing care.

caveat 7 reviews mention this

Cleanliness is mixed across reviews

Cleanliness shows up both as praise and as a concern in resident reports.

Some reviewers say the facility is clean, fresh, and pleasant to walk into, with friendly, welcoming surroundings. Others describe unsanitary conditions, unpleasant odors in hallways or rooms, and concerns about how often spaces were cleaned. Taken together, the cleanliness feedback is inconsistent, with negative reports sometimes tied to broader care concerns.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

125 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Raleigh-Durham International (13 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Places of Worship

Duke University Chapel (0.6 miles)
Judea Reform Congregation (1.8 miles)
Yates Baptist Church (2.3 miles)
Church of Reconciliation PC USA (6.5 miles)
New Hope Church (8 miles)

Hospitals

Duke Hospital of Dentistry & Facial Pain (0.8 miles)
Durham Regional Hospital (3.6 miles)
North Carolina Cancer Hospital (8.9 miles)
UNC Transplant Clinic (9 miles)
UNC Hospitals Ambulatory Care Center (9.3 miles)

Physicians

Avance Care (1 miles)
Garrett S Bressler, MD (2.1 miles)
North Carolina Orthopaedic Clinic (4.1 miles)
Duke Primary Care Sage Road Pediatrics (5.2 miles)
Chapel Hill Pediatrics & Adolescents Pa (5.3 miles)
Chapel Hill Implant and Oral Surgery Center (6.2 miles)
Duke Health Center (6.5 miles)

Restaurants

Chick-Fil-A (1 miles)
McDonald's (1.2 miles)
Locopops (1.3 miles)
Cracker Barrel (1.4 miles)
Bojangles' Famous Chicken 'n Biscuits (2.2 miles)
Guglhupf Bakery & Patisserie (2.3 miles)
McDonald's (2.4 miles)

Pharmacies

CVS Pharmacy (1.2 miles)
Walgreens (2.2 miles)
Walgreens (3.2 miles)
Walgreens (3.8 miles)
CVS Pharmacy (4.2 miles)
CVS Pharmacy (5.8 miles)
Walgreens (5.9 miles)

Cafes

Starbucks (2.4 miles)
Cocoa Cinnamon (2.8 miles)
Starbucks (4.2 miles)
Starbucks (6.3 miles)
Starbucks (6.7 miles)
Starbucks (6.9 miles)
Panera Bread (7 miles)

Parks

Northgate Park (3.3 miles)
Whippoorwill Park (3.4 miles)
Cedar Falls Park (5.6 miles)
Piney Wood Park (6.3 miles)
Bethesda Park (7.2 miles)
Homestead Skate Park (7.2 miles)
Grandale Park (9 miles)

Theaters

AMC DINE-IN Southpoint 17 (6.9 miles)

Frequently Asked Questions

Where is Pruitthealth-Durham?

What photos are available for Pruitthealth-Durham in Durham, North Carolina?

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