Coble Health Care Ctr

Pros

• Aaliyah McGill provides exceptional assistance to PruittHealth, making the process easy and less overwhelming during challenging times.
• Aaliyah is a remarkable asset to the facility, with empathy, professionalism, and genuine care for patients and families.
• PruittHealth Durham is a great skilled nursing rehab facility, with excellent care and great results after a hip replacement.
• The facility is clean, welcoming, and well-managed, with helpful, friendly staff and clear communication.
• Aaliyah at PruittHealth Durham is absolutely amazing - warm, professional, and consistently helpful throughout the process.
• The admissions team, especially Aaliyah, is praised for thorough explanations, timely communication, and smooth admissions.
• The director is described as an amazing woman who always puts residents first and provides families with peace of mind.
• The staff are caring and work well with patients and families, and the private rooms are spacious.
• PruittHealth has a great team of nurses and administrators who are consistently helpful, professional, and kind.
• The facility is well-regarded for being clean, pleasant, and well-managed with a welcoming atmosphere.

Cons

• The long-term care floors are dirty, with ripped furnishings, stains, and malfunctioning fixtures.
• Care quality is inconsistent and sometimes neglectful, dependent on the shift staff.
• Residents have been left dirty for weeks and found in urine or feces due to inadequate oversight.
• Meals are poor, with missing menus, minimal nutrition, and instances of rotten or expired food.
• Some nurses and CNAs are inattentive or distracted, ignoring residents or lacking dementia understanding.
• Leadership follow-through is lacking; promised improvements after meetings do not materialize.
• The therapy pool and other amenities have not been available for an extended period.
• Basic supplies (wet wipes, tissue, paper towels) are frequently unavailable or delayed.
• There are concerns that Medicare payments cover services and items that are not actually provided.

Review

PruittHealth Durham presents itself in the reviews as a facility with a strong potential to support both skilled rehabilitation and long-term care, but with results that depend heavily on where you are in the building and which staff are on duty. Several commenters describe the 1st Floor skilled nursing and recovery unit as a bright spot: therapists are described as professional, kind, and capable, and families note that the floor can deliver good progress for residents who arrive there for rehabilitation. In contrast, once families decide to keep a loved one on the long-term care floor, multiple reviewers report a troubling decline in care quality, with inconsistent staffing, gaps in oversight, and a sense that the environment and routines are not conducive to a dignified, safe end-of-life experience. The same facility that shines with recovery therapy can, in the eyes of the same consumer base, appear to deteriorate into a place where basic expectations for cleanliness, nutrition, and attentive care are not reliably met.

On the long-term care side, experiences described by several reviewers are stark. They paint a picture of dirty environments - furnished spaces that are worn or damaged, walls and curtains stained, and fixtures that often do not work. There are repeated mentions of inconsistent attention from nurses and CNAs, and in some cases, what feels like neglect: a resident left dirty for weeks despite requests, or found sitting or lying in urine and feces. Meals are criticized as the weakest link in the care continuum - menus that never materialize, nutritionally inadequate offerings, and, in troubling instances, rotten or expired food and milk served to residents. The dissonance between the care provided on the recovery floor and what is delivered on the long-term floor is jarring to caregivers and family members, who describe anxiety in the resident's daily life, and a fear that without constant oversight, the quality of care slips further.

Communication and accountability emerge as recurring frustrations in the negative experiences. Families report that group meetings with leadership were promised as a fix for a broad set of grievances, yet follow-through was lacking. An impression lingers that administrative responses were not timely or effective enough to translate into visible improvements. Several reviews point to outdated online information and missing amenities (such as an inoperable therapy pool) as symbols of a larger disconnect between what the facility markets and what is actually available. Complaints about supply chain issues - like the absence of wet wipes or delays in routine items such as paper towels - are framed as symptoms of a broader problem with resource management that indirectly impacts resident dignity and comfort. The question of how Medicare funding is used also threads through these comments, with some readers questioning whether all promised services are actually in place.

Amid these criticisms, a separate and substantial thread of praise centers on the admissions process and the people who guide it. Across several reviews, Aaliyah (with alternate spellings of her name appearing in some posts) is repeatedly highlighted as a standout member of the PruittHealth Durham team. Families describe her as warm, patient, professional, and deeply communicative - someone who makes the complex process of admissions feel straightforward and reassuring. She is credited with answering questions clearly, addressing concerns without making families feel they were asking too much, and walking them through each step so they never felt lost. In multiple notices, her empathy and thorough attention to detail are cited as a genuine asset to the facility and a reason to feel confident about choosing PruittHealth for a loved one's care.

Beyond admissions, other staff members and leadership also receive positive mentions. Reviewers describe a facility that, when its teams are functioning well, feels clean, well-managed, and welcoming, with friendly nurses and administrators who are kind and professional. The private rooms and the overall atmosphere of the facility are repeatedly praised, contributing to a sense that, in the right circumstances, PruittHealth Durham can provide a high-quality environment for recovery and daily living. The director is singled out by several reviewers as someone who prioritizes residents and their families, helping to give peace of mind even in challenging circumstances. For some families, these strengths create a counterpoint to the more troubling reports on other floors or shifts.

Hospice and end-of-life care experiences are described by a number of reviewers as compassionate and supportive. One reviewer notes that PruittHealth was a God-sent partner during hospice for a spouse, with the chaplain, nurses, social worker, and office staff stepping in to handle everything and provide relief during a difficult time. Such testimonies underscore the facility's potential to offer truly holistic, patient-centered care when circumstances align and when teams operate with the sensitivity and coordination that families remember after their loved ones pass. The overall sentiment in these reviews is that, when care is coordinated and the dedicated staff are engaged, PruittHealth Durham can fulfill its promise of comfort, professionalism, and support for both residents and their families.

In sum, the reviews present a facility with meaningful strengths and clear opportunities for improvement. The strongest themes are the dedicated, compassionate staff on certain floors and the outstanding support from admissions personnel - especially Aaliyah - for families navigating transitions. Conversely, there are persistent complaints about the long-term care environment: cleanliness and upkeep that do not consistently meet expectations, inconsistent care tied to shift staffing, and nutrition issues that can seriously affect resident well-being. The facility's ability to deliver a consistently high-quality experience appears to depend on the floor, the shift, and the level of proactive engagement from family members and caregivers. For families weighing PruittHealth Durham, this dichotomy suggests that while there is much to commend - especially in rehab and admissions support - there is also a compelling case for visiting and verifying care standards across units, and for ongoing conversations with leadership to translate promises into tangible, sustained improvements.

This part of Durham, North Carolina offers a variety of amenities and services that would be beneficial for seniors looking to settle down in the area. With places of worship such as Duke University Chapel and Judea Reform Congregation nearby, seniors can easily find spiritual fulfillment. There are also several physicians and hospitals in close proximity, ensuring easy access to healthcare services. Additionally, the abundance of restaurants, pharmacies, cafes, and parks provide convenience and opportunities for socializing and recreation. For entertainment, there is a theater just a short drive away where seniors can enjoy movies and dining experiences. Overall, this area offers a well-rounded environment for senior living with ample resources to support a comfortable and fulfilling lifestyle.

Places of Worship

• Duke University Chapel (0.6 miles)
• Judea Reform Congregation (2.2 miles)
• Yates Baptist Church (2.5 miles)
• Church of Reconciliation PC USA (6.9 miles)
• New Hope Church (8.3 miles)
• St Matthew's Episcopal Church (9.5 miles)

Physicians

• Avance Care (0.6 miles)
• Garrett S Bressler, MD (1.7 miles)
• North Carolina Orthopaedic Clinic (4.5 miles)
• Duke Primary Care Sage Road Pediatrics (5.6 miles)
• Chapel Hill Pediatrics & Adolescents Pa (5.7 miles)
• Chapel Hill Implant and Oral Surgery Center (6.6 miles)
• Duke Health Center (6.8 miles)

Hospitals

• Duke Hospital of Dentistry & Facial Pain (0.7 miles)
• Durham Regional Hospital (3.2 miles)
• North Carolina Cancer Hospital (9.3 miles)
• UNC Transplant Clinic (9.4 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• McDonald's (0.9 miles)
• Locopops (1 miles)
• Cracker Barrel (1.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.8 miles)
• Picnic (2.2 miles)
• Mothers and Sons Trattoria (2.5 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (6.2 miles)
• Walgreens (6.3 miles)

Cafes

• Cocoa Cinnamon (2.6 miles)
• Starbucks (2.8 miles)
• Starbucks (4.6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.1 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.3 miles)

Parks

• Whippoorwill Park (2.9 miles)
• Northgate Park (2.9 miles)
• Cedar Falls Park (5.9 miles)
• Piney Wood Park (6.5 miles)
• Bethesda Park (7.2 miles)
• Homestead Skate Park (7.5 miles)
• Grandale Park (9.3 miles)

Theaters

• AMC DINE-IN Southpoint 17 (7.2 miles)