Durham Nursing & Rehabilitation Center

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  • Interior

    A cozy dining area with a wooden table, chairs, and a sofa, illuminated by overhead lighting.

  • Decor

    A spacious and elegantly decorated lobby with wooden flooring and comfortable seating.

  • Building

    A view of a single-story building with a pathway in front and landscaped gardens.

  • Trees

    A peaceful courtyard with autumn foliage and outdoor seating.

  • Dining

    An elegant dining room with round tables and chandeliers, set up for an event.

  • Lighting

    A well-lit hospital room featuring a patient bed and comfortable seating area.

Durham Nursing & Rehabilitation Center

411 South Lasalle Street, Durham, NC 27705

For more information about senior living options: (844) 490-3973

2.6 from 29 reviews
5 stars
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16

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    Overall Review of Durham Nursing & Rehabilitation Center

    Pros

    • pro The administrator seems like she really cares.
    • pro Tasha, Jaime, Jackie, Joyce and all the PT staff are truly Godsends to the family.
    • pro The center is thriving medically, socially and spiritually.
    • pro Durham Nursing and Rehabilitation is an excellent place to receive short term rehab.
    • pro The therapy staff is wonderful.
    • pro There are a handful of wonderful nurses and CNAs.

    Cons

    • pro The facility is filthy and poorly maintained, with roaches in beds, trash in halls, and leaking ceilings.
    • pro Bathrooms are dirty, some lights don't work, and residents appear unclean and neglected.
    • pro The center is severely understaffed; CNAs are overworked and feel unappreciated, leading to inconsistent care.
    • pro Management, including the administrator and director of nursing, are described as rude or uncaring with poor communication to families.
    • pro Nursing station lines are rarely answered, making it hard to reach doctors or relay critical medication messages.
    • pro There have been outbreaks (notably COVID) that were not promptly disclosed to families, compromising safety.
    • pro Residents have faced neglect, with reports of malnutrition, dehydration, delayed baths, and even loss of clothing or infections linked to inadequate care.

    Review

    Across a span of stories from families and residents, Durham Nursing & Rehabilitation presents itself as a place of strong contrasts. On one hand, there are accounts of welcoming leadership, responsive staff changes, and moments when people felt truly cared for. On the other hand, there are grave concerns about cleanliness, safety, staffing, and communication that recur across several testimonies. Taken together, the collection paints a facility that has moments of promise but also repeated, serious red flags that warrant careful attention and ongoing oversight.

    Several reviewers point to leadership and staffing changes that give them cautious optimism. A newer administrator is described as caring, and the facility has reportedly hired a number of nursing staff within the last month. For these observers, that uptick in personnel and the perceived responsiveness of the administration translates into tangible improvements - an enhanced sense of community, better medical and social engagement, and a belief that the place is heading in a more positive direction. In some accounts, this shift is strong enough to inspire a hopeful outlook for the coming months.

    Within the positive observations, there are specific tributes to staff members who have earned affection and trust. Families connected with a loved one who was there for cancer treatment at Duke speak warmly of individuals such as Tasha, Jaime, Jackie, and Joyce, along with the physical therapy team, as core reasons for the 5-star impression. These reviewers highlight a feeling of community and vitality - where medical care is robust, social interactions are meaningful, and spiritual support feels present. The sense of "Godsend" care and a place that feels like a healing environment underscores a belief that quality, compassionate care can exist here, at least for some residents and families.

    There is also a separate thread of more individualized, everyday positive experiences. One reviewer recovering from a breast reduction enjoyed light, social moments - playing cards with residents that evoked a sense of home and camaraderie. The emotional resonance of feeling connected, supported, and part of a friendly community is a discernible theme for those who emphasize the human warmth and social atmosphere as a standout quality of the facility.

    Yet, these favorable narratives sit alongside alarming, persistent allegations about conditions and management. A number of reviews describe roaches pervasive in the building, including situations where pests are reported in residents' beds or walking through rooms. Complaints extend to filthy bathrooms, malfunctioning lights, leaking ceilings, cluttered hallways with trash, and generally dirty, unsafe-looking environments. Visitors recount situations where residents look unclean and under-resourced, raising questions about basic hygiene, infection control, and routine maintenance.

    Communication and staffing emerge as critical fault lines in many accounts. Several reviewers claim that the facility is understaffed across multiple departments, leading to overwhelmed nurses and CNAs who feel unappreciated or overextended. Some reviewers describe a hostile or dismissive tone from management, with one noting that the Director of Nursing has a terrible attitude and another reporting difficulty expressing concerns because staff feel easily replaceable. A recurring grievance is the lack of reliable phone access - staff and even doctors reportedly struggle to reach the facility, sometimes with urgent medications or discharge information affected as a result.

    A cluster of stories centers on serious patient care concerns. Multiple accounts describe neglect in basic needs, such as difficulty obtaining baths or essential grooming, reports of malnourishment or dehydration, and disputes over lost clothing and inconsistent record-keeping. Observers recount experiences of wrong room assignments, dirty sheets, discarded or mismanaged medicines, and a sense that family input is not adequately considered or integrated into the care plan. Some stories are especially troubling, including allegations of catheter-related complications, infections, and even the death of a relative attributed to alleged neglect or insufficient attention. The fear conveyed in these narratives is not about rare mistakes but about a pattern that requires urgent attention and accountability.

    There are also more mixed notes about the care experience. A reviewer calls out a portion of the staff as caring and professional, while others acknowledge a handful of wonderful nurses and aides who do their best under difficult conditions. Some mention the administrator as kind and well-intentioned, while the DON is described as unhelpful or rude in a way that undermines confidence. The tension between experiences of sincere compassion and memories of disorganization or perceived neglect appears frequently, underscoring that care quality is uneven and dependent on the day, the staff on duty, and which department is being observed.

    In terms of the overall impression, it's clear that Durham Nursing & Rehabilitation elicits a spectrum of experiences. For some families, the facility represents a place of short-term recovery and genuine, compassionate care delivered by people who make residents feel seen and supported. For others, it is a cautionary tale about safety lapses, communication gaps, and a work culture that leaves caregivers feeling overwhelmed and residents at risk. The divergent narratives suggest that while there may be bright spots - strong staff relationships, dedicated therapists, and moments of hospitality - there are equally compelling concerns about environmental upkeep, consistent staffing, transparent communication, and accountability that must be addressed to ensure safe, dignified care for all residents.

    Ultimately, these accounts invite ongoing vigilance and dialogue. They point to the importance of regular inspections, responsive leadership, and a culture that prioritizes both medical outcomes and the day-to-day lived experience of residents and their families. For anyone considering Durham Nursing & Rehabilitation, the message is clear: there are promising elements worth recognizing, but there are also serious issues that require careful scrutiny, proactive remediation, and steadfast commitment from administration, clinical leadership, and front-line staff alike.

    Features

    Housing

    • 126 resident community capacity 126 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Raleigh-Durham International (13 miles away) Raleigh-Durham International (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Durham Nursing & Rehabilitation Center in Durham, NC is a well-equipped assisted living community that offers a range of amenities and care services to meet the needs of its residents. The facility boasts a beauty salon where residents can enjoy pampering services, as well as cable or satellite TV for entertainment. Community operated transportation is available for those who need to run errands or attend appointments, and a computer center allows residents to stay connected with their loved ones.

    Meals are served in a spacious dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. Residents also have access to a fitness room and an outdoor space, promoting an active and healthy lifestyle. For leisure activities, there is a gaming room, small library, and daily scheduled activities organized by the staff. Additionally, concierge services are available to assist with any needs or requests.

    In terms of care services, the community provides 24-hour call systems for emergencies and round-the-clock supervision. Trained staff members are ready to assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that medications are taken correctly. A mental wellness program is in place to support the emotional well-being of residents.

    The location of the community offers convenience with several amenities nearby. There are three cafes, two parks, five pharmacies, three physicians' offices, eleven restaurants, and three places of worship within close proximity. In case of medical emergencies or routine check-ups, two hospitals are easily accessible.

    Overall, the Durham Nursing & Rehabilitation Center offers an array of amenities and care services in a welcoming environment that promotes independence and wellbeing for its residents.

    Nearby Places of Interest

    Physicians

    • Avance Care (0.3 miles)
    • Garrett S Bressler, MD (1.5 miles)
    • North Carolina Orthopaedic Clinic (4.8 miles)
    • Duke Primary Care Sage Road Pediatrics (5.8 miles)
    • Chapel Hill Pediatrics & Adolescents Pa (5.8 miles)
    • Chapel Hill Implant and Oral Surgery Center (6.7 miles)
    • Duke Health Center (7.1 miles)

    Restaurants

    • Chick-Fil-A (0.4 miles)
    • McDonald's (0.6 miles)
    • Cracker Barrel (0.9 miles)
    • Locopops (1.1 miles)
    • Bojangles' Famous Chicken 'n Biscuits (1.6 miles)
    • Picnic (1.9 miles)
    • Bralie's Sports Bar (2.4 miles)

    Pharmacies

    • CVS Pharmacy (0.7 miles)
    • Walgreens (1.7 miles)
    • Walgreens (3.1 miles)
    • Walgreens (3.3 miles)
    • CVS Pharmacy (4.7 miles)
    • CVS Pharmacy (6.4 miles)
    • Walgreens (6.6 miles)

    Hospitals

    • Duke Hospital of Dentistry & Facial Pain (0.9 miles)
    • Durham Regional Hospital (3.1 miles)
    • North Carolina Cancer Hospital (9.5 miles)
    • UNC Transplant Clinic (9.6 miles)

    Places of Worship

    • Duke University Chapel (0.9 miles)
    • Judea Reform Congregation (2.5 miles)
    • Yates Baptist Church (2.8 miles)
    • Church of Reconciliation PC USA (7.1 miles)
    • New Hope Church (8.6 miles)
    • St Matthew's Episcopal Church (9.3 miles)

    Cafes

    • Cocoa Cinnamon (2.7 miles)
    • Starbucks (3.1 miles)
    • Starbucks (4.8 miles)
    • Starbucks (6.9 miles)
    • Starbucks (7.1 miles)
    • Starbucks (7.5 miles)
    • Panera Bread (7.6 miles)

    Parks

    • Whippoorwill Park (2.7 miles)
    • Northgate Park (2.9 miles)
    • Cedar Falls Park (6.1 miles)
    • Piney Wood Park (6.8 miles)
    • Bethesda Park (7.4 miles)
    • Homestead Skate Park (7.6 miles)
    • Grandale Park (9.6 miles)

    Theaters

    • AMC DINE-IN Southpoint 17 (7.5 miles)

    Frequently Asked Questions

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