Nurse Care of NC - Durham
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3200 Croasdaile Dr. Suite 701, Durham, NC 27705
For more information about senior living options: (844) 490-3973
The family demonstrated a strong commitment to ensuring their father's well-being by investing significant time and effort into developing a detailed care plan. They proactively communicated their concerns and expectations regarding the level of care provided to Nurse Care. The family showed initiative by creating a housekeeping task list to help improve the care environment for their father. They were willing to invest substantial resources, indicating their dedication to finding quality care for their loved one.
The caregivers abandoned the client's father on two occasions, including once after dark, demonstrating a lack of reliability and concern for his safety. The care management team failed to implement a plan for handling caregiver call-outs, indicating disorganization and poor preparedness. Despite extensive input from the family, the father's care plan was never uploaded into the company's IT portal, showing disregard for the family's efforts and concerns. A new caregiver was sent without being informed of the father's cognitive impairment, highlighting inadequate communication and training practices. Light housekeeping duties were neglected even after a detailed task list was created and sent to the care manager, reflecting a lack of attention to care quality. The care manager did not engage with the family or investigate their concerns despite clear dissatisfaction with the service being provided. The response from the care manager when terminating services was dismissive and unprofessional, indicating a lack of empathy towards clients' needs and feelings.In a troubling account of subpar care, a family’s experience with Nurse Care has raised significant concerns about the quality and reliability of the services provided for their elderly father. Initially hired to ensure around-the-clock support—24 hours a day, 7 days a week, 365 days a year—the family's hopes quickly turned into frustration when caregivers failed to show up on multiple occasions. The gravity of this neglect was heightened by the fact that one abandonment occurred after dark, compromising not only their father's safety but also underscoring a systemic failure within the company.
One of the most alarming shortcomings noted by the family was Nurse Care's apparent lack of contingency plans for managing caregiver callouts. With no established pool of on-call caregivers to fill in during emergencies or unexpected absences, the company left vulnerable patients at risk. This absence of adequate staffing protocols reveals deeper issues within Nurse Care's operational structure and raises questions about their commitment to client welfare. For families relying on these services to provide peace of mind, such gaps in coverage can prove devastating.
Moreover, despite extensive collaboration between the family and Nurse Care in outlining their father’s care plan—an endeavor that required hours of discussion and input—the plan ultimately failed to make its way into nurse staff training or documentation systems. The family learned that important details regarding their father's cognitive impairment were not communicated even to new caregivers assigned to him. Instead of receiving tailored support based on his unique needs, they were left facing inexperienced hands with little understanding of what was required for effective care.
The lackadaisical approach by management extended beyond just caregiver assignments; it permeated every aspect of service delivery. Light housekeeping duties, which were integral parts of the agreed care plan, went unfulfilled consistently. To remedy this oversight, the family took it upon themselves to create detailed housekeeping task lists for each shift—a step they hoped would improve accountability among caregivers. However, even after sending these lists directly to the care manager while receiving acknowledgment in return, there was no follow-through; they remained undistributed among those actually providing care in their home.
Despite being prepared to invest an impressive $217K annually into home care services for their father—highlighting both necessity and trust—the family's repeated expressions of dissatisfaction seemed met with indifference from Nurse Care’s management team. A glaring absence of proactive engagement from care managers left them feeling marginalized; there was no investigation initiated into ongoing issues nor any attempt made by management personnel to visit and understand conditions firsthand. This disconnect further alienated the family from what should have been collaborative partnership built on mutual concern for patient wellbeing.
Upon deciding that enough was enough and calling to terminate services with Nurse Care—an action taken out of desperation rather than choice—they encountered yet another shocking response from management. A care manager reportedly responded with "I am fine with that," showcasing an astonishing level of apathy towards not just losing a potential client but also towards meeting essential medical needs in caregiving overall. Such dismissiveness encapsulates a broader narrative about neglect which will not be tolerated—not just by this family but likely resonating across many others who have faced similar experiences with poorly managed home healthcare services like Nurse Care.
Ultimately, this family's ordeal stands as a stark reminder: high financial investment does not guarantee quality service or competent care. Individuals seeking assistance deserve not only compassionate support but also reliable operational frameworks ensuring safety and satisfaction when entrusted into the hands of caregiving professionals—a standard seemingly unmet here through Nurse Care's performance thus far.
Nurse Care of NC - Durham is an assisted living community located in the vibrant city of Durham, NC. Situated conveniently within the vicinity are numerous amenities that cater to the needs and preferences of our residents.
For those who enjoy socializing over a good cup of coffee or tea, there are two cafes nearby where residents can gather with friends and family. Additionally, two parks provide opportunities for outdoor relaxation, exercise, and scenic strolls among nature.
Ensuring easy access to healthcare services is a priority at Nurse Care of NC - Durham. With four pharmacies in close proximity, prescriptions can be conveniently filled and medications managed effectively. There are also two physicians nearby, allowing residents to seek medical consultations or specialized care whenever needed.
Residents and their loved ones will find comfort knowing that there are two hospitals within reach, providing peace of mind in case of emergencies or ongoing healthcare treatments.
A diverse selection of dining options awaits food enthusiasts, with ten restaurants located nearby. Whether craving local cuisine or international flavors, residents can indulge in a variety of delicious meals without venturing too far from home.
Moreover, individuals seeking spiritual guidance or a place for reflection can take advantage of three places of worship situated just a short distance away from Nurse Care of NC - Durham.
With its prime location offering convenience and accessibility to multiple amenities and services, our assisted living community aims to enhance the quality of life for all residents while promoting independence and maintaining their overall wellbeing.
This part of Durham, North Carolina offers a variety of amenities that cater to seniors looking for convenience and accessibility. The area is home to several popular restaurants such as Cracker Barrel and Chick-Fil-A, providing options for dining out close to home. Additionally, there are multiple pharmacies in the vicinity including CVS Pharmacy and Walgreens, making it easy for residents to access medications and healthcare essentials. For medical care, there are several physician offices nearby, including Avance Care and Duke Primary Care Sage Road Pediatrics. In terms of recreational activities, there are parks like Whippoorwill Park and Northgate Park for enjoying the outdoors. Places of worship such as Duke University Chapel and Yates Baptist Church offer spiritual support for residents. Lastly, there are cafes like Cocoa Cinnamon and Starbucks where seniors can socialize with friends over a cup of coffee. Overall, this area provides a well-rounded community with various amenities that cater to the needs of seniors considering senior living in Durham.
Nurse Care of NC - Durham is located at 3200 Croasdaile Dr. Suite 701, Durham, NC 27705 in Orange County, North Carolina
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