Pettigrew Rehabilitation Center

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  • Interior

    An elegantly arranged dining area featuring tables with fine tableware and a pleasant window view.

  • Outdoors

    Pettigrew Rehabilitation Center entrance sign.

  • Decor

    A cozy living room setup with comfortable seating and a vibrant atmosphere.

  • Building

    A serene outdoor space featuring a rock garden and vibrant flowers by the entrance.

  • Trees

    A serene outdoor garden setting featuring neatly trimmed bushes, a cozy patio area with furniture, and a clear blue sky.

  • Windows

    A well-lit hospital room featuring a patient bed, chair, and large window.

  • Exercise Equipment

    A well-equipped physical therapy room featuring exercise equipment, a staircase for rehabilitation exercises, and an exercise ball.

Pettigrew Rehabilitation Center

1515 West Pettigrew Street, Durham, NC 27705

For more information about senior living options: (844) 490-3973

3.3 from 72 reviews
5 stars
37
4 stars
2
3 stars
5
2 stars
2
1 stars
26

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    Overall Review of Pettigrew Rehabilitation Center

    Pros

    • pro The physical therapy staff at Pettigrew is above average.
    • pro The nurses are kind.
    • pro The PT/OT was tremendous.
    • pro The facility was spotless and the staff were outstanding.
    • pro The staff were always attentive, helpful, respectful, and supportive.
    • pro Nursing and administration were professional and approachable.
    • pro Nurse Kay went above and beyond.
    • pro The transition to Pettigrew Rehabilitation Center was seamless.

    Cons

    • pro The reviewers describe Pettigrew Rehabilitation Center as a horrible facility with residents who are severely mistreated and neglected.
    • pro A family member is alleged to have slept in her own fluids for an entire shift due to staff inaction.
    • pro It is alleged that a wound vacuum was turned off by a CNA, compromising wound care.
    • pro Insulin injections and regular blood sugar monitoring were reportedly missed.
    • pro Dinner trays were not provided on at least one occasion because trays were unavailable.
    • pro Bathrooms were found unsanitary, with feces around the toilet and clogged toilets.
    • pro CNAs are described as rude, untrustworthy, and frequently talking about residents.
    • pro Call lights were reportedly ignored for extended periods (20?30 minutes).
    • pro Medication timing and potential contraindicated drug combinations were mishandled.
    • pro Administrators and leadership (e.g., the director) are described as rude or unprofessional.
    • pro There are calls for immediate investigation by city/state regulators.
    • pro Some reviewers claim the facility should be closed due to unsafe care.

    Review

    The collection of experiences shared about Pettigrew Rehabilitation Center paints a picture of a facility that elicits a wide range of outcomes. On the one hand, several reviewers praise the physical therapy services, noting that the rehab program itself is solid and that the staff involved in PT and OT sometimes delivers exceptionally attentive care. Some families describe the center as clean and well-maintained, with certain nurses and aides who are kind, professional, and genuinely dedicated to helping residents make progress. In these accounts, the clinical portions of care - especially rehab - are often described as above average or excellent, and there are mentions of individual staff members who went "above and beyond" to support patients and families during difficult times.

    Yet alongside the praise there are numerous and detailed accusations of neglect, unsafe conditions, medication errors, and poor communication. One particularly grave complaint recounts a family member who was soiled in bed and left for an entire shift because staff claimed it was a shift change and that the incoming crew would handle it, a situation the family member says led to the patient sleeping in her own fluids. This account is coupled with an urgent call for investigation by city or state regulatory agencies, signaling a belief that patient safety and basic care standards were not being met. The consensus among these reviewers is that Pettigrew Rehab requires urgent external review and strong internal accountability to protect residents.

    Several reviews provide a day-by-day or incident-by-incident ledger of problems during short stays. For example, a five-day stay is described with multiple concrete failures: a wound therapy device was turned off by a CNA, insulin doses and blood sugar checks were missed, a dinner meal was not provided, and bathrooms were unsanitary upon arrival and later when toilets became clogged. In another instance, a family reports persistent sanitation issues, including bathrooms requiring family intervention to clean, and a pattern of delays or failure to address basic housekeeping and maintenance needs. Taken together, these anecdotes portray a pattern of lapses that extend beyond isolated mistakes to broader concerns about the facility's routine operations and responsiveness.

    There are also strongly negative personal testimonials about specific staff and leadership. One reviewer calls out a "Director" named Maya as having a problematic demeanor, alongside a social worker named Terry who is described as rude and dismissive when families seek continuity of care. The portrayal extends to several CNAs who are said to lack compassion, be frequently on their phones, and engage in negative commentary about residents in the presence of family members. Food quality and meal management are criticized in some posts, with complaints of limited snack availability and repetitive meal offerings. The tone of these reviews suggests not just isolated errors, but a culture perceived as unsupportive and, at times, adversarial to families trying to advocate for their loved ones.

    Nevertheless, there are voices within the same broad set of reviews that offer markedly different experiences. Some families recount positive, even excellent experiences, with staff who were friendly, professional, and responsive. A frequent point of praise is the competence and warmth of certain nurses and aides, and the facility is described as clean with a welcoming environment. Specific staff are singled out for praise - nurses, aides, and particularly those involved in rehabilitation who helped residents regain mobility and confidence. A few reviewers specifically commend the nursing and administrative teams for being approachable and for providing resources to assist families during difficult times. In these cases, the care is framed as cohesive and well-coordinated, with the patient's well-being as a central focus.

    Interwoven with these accounts are reports about harm that allegedly occurred or could have occurred due to mismanagement. One grandmother's experience is described with alarming medication errors: timing medications incorrectly, giving contraindicated drugs close together, and even administering sleep medication at times that left the resident groggy all day. Another reviewer links a discharge to a subsequent medical event, implying that mismanaged medications contributed to a serious outcome. A separate account highlights a high fall risk patient whose bed was unexpectedly empty and whose family learned of the incident only after the fact, raising concerns about monitoring, safety protocols, and timely communication. These stories collectively contribute to a narrative in which patient safety and proper medical oversight may be inconsistent at Pettigrew Rehab.

    The overall tapestry is thus a blend of highly divergent experiences. For some families, Pettigrew Rehabilitation Center represents an effective rehabilitation hub with capable therapists, clean facilities, and compassionate staff who help patients recover and regain independence. For others, it is a place of serious concern, where neglect, medication mismanagement, poor sanitation, and lapses in safety protocols threaten the well-being of residents. The recurring themes across the negative reviews emphasize the need for improved accountability, consistent medical oversight, stronger staffing support, and more proactive communication with families. The positive reviews, while present and meaningful to those individuals, do not appear to erase the fear and frustration echoed by those reporting harm or inadequate care.

    In contemplating these mixed experiences, it is clear that Pettigrew Rehabilitation Center elicits strong emotions and divergent outcomes. Families who feel their loved ones were well cared for point to dedicated staff, effective rehabilitation services, and a generally clean, orderly environment. Conversely, those who witnessed or endured neglect or unsafe practices argue that urgent reforms are necessary - ranging from basic daily care tasks to the overarching supervision of medications and medical decisions. The conflicting narratives suggest that potential patients and their families should engage in thorough, on-site assessments, ask pointed questions about staffing ratios, medication management procedures, and incident reporting, and consider independent verification or regulatory review to ensure that care standards align with their expectations and the residents' needs.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Raleigh-Durham International (12 miles away) Raleigh-Durham International (12 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Pettigrew Rehabilitation Center is a premier assisted living community located in Durham, NC. Our center is designed to provide a comfortable and supportive environment for seniors who need assistance with daily activities.

    Our community offers a wide range of amenities to ensure that our residents enjoy their time with us. They can take advantage of our beauty salon for personal grooming needs, relax and watch their favorite shows on cable or satellite TV, and stay connected with family and friends through Wi-Fi/high-speed internet. Our community-operated transportation service makes it easy for residents to get around town, whether it's for shopping trips or social outings.

    For recreation and leisure, we offer various activity areas such as a gaming room, small library, fitness room, and outdoor space where residents can engage in hobbies and pursuits they enjoy. Our dining room provides restaurant-style dining experiences where residents can savor delicious meals prepared by our expert culinary team. Special dietary restrictions are also accommodated to ensure each resident's nutritional needs are met.

    In terms of care services, our staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their medications timely and accurately. We have a mental wellness program in place to support the emotional well-being of our residents.

    Pettigrew Rehabilitation Center is conveniently located near various amenities in the area. Residents have easy access to two nearby cafes for socializing or enjoying a cup of coffee with friends. There are also two parks nearby where they can take leisurely strolls or enjoy nature. In addition, there are pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity.

    At Pettigrew Rehabilitation Center, we strive to provide personalized care in a warm and welcoming environment that promotes independence and enhances the quality of life for our residents.

    Videos

    Nearby Places of Interest

    This part of Durham, North Carolina offers a diverse array of amenities and services that would be beneficial for seniors looking to reside in the area. With a variety of restaurants ranging from Locopops to Cracker Barrel, there are dining options to suit any palate. Additionally, proximity to hospitals such as Duke Hospital of Dentistry & Facial Pain and Durham Regional Hospital ensures easy access to medical care. Places of worship like Duke University Chapel and Yates Baptist Church provide spiritual fulfillment, while cafes like Cocoa Cinnamon offer a cozy atmosphere for socializing. Pharmacies and physicians are conveniently located nearby, including Avance Care and North Carolina Orthopaedic Clinic. Parks like Northgate Park and Whippoorwill Park offer opportunities for outdoor recreation and relaxation. Overall, this part of Durham boasts a strong sense of community and accessibility to essential services, making it an attractive choice for senior living.

    Restaurants

    • Locopops (0.6 miles)
    • Mothers and Sons Trattoria (1.1 miles)
    • Chick-Fil-A (1.7 miles)
    • Bojangles' Famous Chicken 'n Biscuits (1.8 miles)
    • McDonald's (2.1 miles)
    • Guglhupf Bakery & Patisserie (2.2 miles)
    • Cracker Barrel (2.3 miles)

    Hospitals

    • Duke Hospital of Dentistry & Facial Pain (0.8 miles)
    • Durham Regional Hospital (2.5 miles)
    • North Carolina Cancer Hospital (10 miles)
    • UNC Transplant Clinic (10.1 miles)
    • UNC Hospitals Ambulatory Care Center (10.4 miles)

    Places of Worship

    • Duke University Chapel (1.1 miles)
    • Yates Baptist Church (2.3 miles)
    • Judea Reform Congregation (2.6 miles)
    • Church of Reconciliation PC USA (7.7 miles)
    • New Hope Church (8.1 miles)

    Cafes

    • Cocoa Cinnamon (1.2 miles)
    • Starbucks (3.2 miles)
    • Starbucks (5.4 miles)
    • Starbucks (7 miles)
    • Panera Bread (7.1 miles)
    • Starbucks (7.4 miles)
    • Starbucks (7.5 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • Walgreens (1.8 miles)
    • CVS Pharmacy (2.1 miles)
    • Walgreens (3.6 miles)
    • CVS Pharmacy (4 miles)
    • CVS Pharmacy (6.2 miles)
    • Walgreens (6.3 miles)

    Physicians

    • Avance Care (1.7 miles)
    • Garrett S Bressler, MD (2.2 miles)
    • North Carolina Orthopaedic Clinic (5.1 miles)
    • Duke Primary Care Sage Road Pediatrics (6.5 miles)
    • Chapel Hill Pediatrics & Adolescents Pa (6.5 miles)
    • Duke Health Center (6.5 miles)
    • EmergeOrtho-Southpoint (7.5 miles)

    Parks

    • Northgate Park (1.8 miles)
    • Whippoorwill Park (2.9 miles)
    • Bethesda Park (5.9 miles)
    • Piney Wood Park (6.1 miles)
    • Cedar Falls Park (7 miles)
    • Homestead Skate Park (8.7 miles)
    • Grandale Park (8.9 miles)

    Theaters

    • AMC DINE-IN Southpoint 17 (7 miles)

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