Overall Review of Pettigrew Rehabilitation Center
common
24 reviews mention this
Staff care and professionalism stand out
Residents and families repeatedly describe staff as caring and professional.
Across many reviews, people say the staff treated them with kindness, compassion, and respect, and that administrators, nurses, and therapists were approachable. Several reviewers also mention specific staff members who helped with transitions, answered questions, or supported families during difficult moments. A smaller number of reviews raise serious concerns about neglect, rude behavior, or lack of responsiveness, but the overall repeat theme in feedback is that staff members often show up for residents.
common
12 reviews mention this
Cleanliness and renovations get praise
Many reviews cite a clean, well-kept facility.
Multiple reviewers describe the building as clean, odor-free, and maintained, including common areas and resident rooms. One tour review specifically notes renovations and a clean, pleasant-smelling environment. A few negative reviews counter this with complaints about odors or cleanliness problems, including unsanitary bathrooms and reports of poor housekeeping.
differentiator
14 reviews mention this
PT and OT are a consistent strength
Rehab therapy is repeatedly described as helpful and well run.
Many reviews highlight positive experiences with physical therapy and occupational therapy, including rehab that supported recovery and helped residents stay engaged. Several people mention therapists who were skilled and attentive, and some describe improvements in quality of life and confidence. A smaller set of reviews describe inadequate or inconsistent therapy (including weekend limitations), so results appear to vary by experience and staffing.
caveat
6 reviews mention this
Hard to reach staff and call bells
Residents and families report difficulty getting timely help.
A recurring concern in reviews is communication barriers: people say it can be very hard to get someone on the phone or to get immediate responses after pressing call bells. Some reviews describe unanswered requests and delays in assistance, including situations where residents were left waiting for help. Others still mention responsive staff, but the negative comments about access to help show up often enough to be a notable tradeoff.
caveat
10 reviews mention this
Staffing and care consistency raise concerns
Some reviews describe understaffing that affects care.
Several reviews claim the facility is understaffed at certain times, which they connect to delayed care, incomplete assistance, or residents not being checked frequently. A number of negative accounts also describe missed needs (for example, hygiene assistance and meal issues) and report that issues persisted until families escalated concerns. Even with many positive therapy and staff comments, these staffing and follow-through concerns are a consistent caveat in the review set.
common
5 reviews mention this
Food quality is mixed
Dining reviews range from enjoyable to disappointing.
Some reviewers say the food was good or enjoyable, while others describe it as average, bland, or lacking variety. One review mentions wanting more snacks and better meal support, while another calls out weekend food complaints. The community also offers restaurant-style dining, which aligns with the expectation of a more traditional dining experience, but resident feedback still varies.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.